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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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340 results found

  1. Crash after moving complex artwork outside the artboard

    I'm testing the new release (27.2 on MacOS) before the whole company can safely move to the new environment. I basically can crash the whole software in a few seconds. What I need to do is:

    1) I need to open a big file - I've used files 23.5 MB, 43MB, 64.7 MB, 15.1MB (the files have been created in previous versions of Illustrator ).

    2) Turn on wire view in Illustrator (command + Y)

    3) select with lasso all points that are on the artboard

    4) switch to select tool (V)

    5) Start to move objects outside of the…

    11 votes

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    1 comment  ·  Documents and Artboards  ·  Admin →
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  2. Artwork gets shifted when an artboard is resized with width and height constrained and Scale Artwork Constrained enabled

    CC 2025 v29.0 introduces the long-awaited "Scale Artwork with Artboard" option. When we drag the transformation frame with the Artboard tool, the objects are scaled synchronously, and the position’s calculated properly.
    However, when we start to enter the width or height of the artboard, with Constrain locked, the objects get shifted relative to the artboard after being scaled.
    The problem has been confirmed on both MacOS and PC.

    10 votes

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    5 comments  ·  Documents and Artboards  ·  Admin →
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  3. Undo Button Goes Back Too Many Steps

    Sometimes when Undo is pressed, Illustrator goes back too many steps and multiple operations are undone at once. This happens consistently when editing content inside of clipping masks, and happens occasionally in other contexts. There is no option to redo once this bug occurs.

    10 votes

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    5 comments  ·  Documents and Artboards  ·  Admin →
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  4. Renaming an artboard deletes the original name

    in previus version Illustrator if i need to rename artboard without deleting original name, i press in text field of artboard. In new version pressing on this field comes to delete original name

    10 votes

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    5 comments  ·  Documents and Artboards  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  5. Deselect Artboards command and hotkey problem

    When you pick the Artboard Tool, you enter a special 'artboard mode', and it modifies the behavior of standard 'object mode' commands.

    For example, pressing Cmd/Ctrl + A (Select All) will select all artboards instead of objects.

    But for some reason pressing Cmd/Ctrl + Shift + A (Deselect All) does not deselect all artboards, but selects them all instead.
    And if I try to call it from the menu, it will deselect objects instead of artboards (if I have any object selected) or just be inactive (if I have no object selected).

    This is hardly consistent and makes deselecting artboards…

    9 votes

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    0 comments  ·  Documents and Artboards  ·  Admin →
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  6. Overprint Preview + Show Grid + canvas matching color = white canvas

    If you turn Overprint preview on, enable grids, and set the canvas color to match the UI brightness (in Preferences > User Interface), you get a white canvas instead of usual and expected dark.

    Turning grid off makes it filled with the matching color again.

    It makes SOME sense, but does not really help with anything and makes some users wonder about 'how to fix it'.

    9 votes

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  7. Reordering artboards / double clicking an artboard zooms me into that artboard

    I experience the following disorienting app behaviour.

    How to reproduce:
    1. Zoom out with all the artboards in view.
    2. In the artboard list, find which artboard is highlighted.
    3. Click-and-drag that artboard. (Don't even really need to reorder it)

    Expected behavior:
    Nothing asides from reordering the artboards.

    Actual behavior:

    I am now zoomed into that artboard. I then have to zoom back out and continue reordering artboards at my desired birds-eye-view distance.

    9 votes

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    2 comments  ·  Documents and Artboards  ·  Admin →
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  8. An unknown error has occured. Receiving message when opening ai and/or pdf files. CC 2019

    1. I'm working on iMac17,1 with 13.2GHz using illustrator CC 2019

    2. Whether opening a file from finder folder through the program, via file > open I am receiving the same message when opening ai and/or pdf files: " An unknown error has occured. "

    3. This is all of a sudden. I expected the files to open like they normally would, unless it was a corrupt file from a client.

    4. I receive: " An unknown error has occured. "

    I uninstalled and re-installed CC 2019 with no changes.

    9 votes

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    2 comments  ·  Documents and Artboards  ·  Admin →
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  9. image trace quick action does nothing...

    I opened a transparent PNG file in Illustrator, hoping to do a simple quick vector conversion, when I pressed the "Image Trace" button in the Quick Actions menu, in the properties toolbar, I got precisely bubcuss. Just nothing - no feedback, no error, no expected menu of options. Just nothing. The other quick actions don't seem to do anything at all either.

    9 votes

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    9 comments  ·  Documents and Artboards  ·  Admin →
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  10. can't paste object. the requested transformation....

    the image is 5 inches, and I'm pasting into a several page 8.5 x 11 document.... really can't tell you how much time I'm wasting, and I'm very irratated.

    9 votes

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    10 comments  ·  Documents and Artboards  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    Sorry for the inconvenience caused.

    I am not able to reproduce the issue on my side. Are you still able to reproduce this consistently on latest version of Illustrator?

    If yes please share a small video of the same at sharewithai@adobe.com so I can further investigate it.

    Please do mention the link of this thread so we can identify you. Govind from our team will help you on this.

  11. Illustrator 2018 Artboard Problem

    Every time I try to add a new artboard or rearrange existing artboards it causes Illustrator to freeze and I have to force quit. This was not a problem in Ai2017, please fix.

    9 votes

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    6 comments  ·  Documents and Artboards  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  12. It does not highlight the page on the artboard window

    I select a page from the artboard window. I navigate between pages with PageUp and PageDown on the keyboard.

    I'm looking at the artboard window. but I do not see which page I am on. it does not highlight the page.

    This problem came with the latest update. (Ullustrator version 22.0.0)

    9 votes

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    2 comments  ·  Documents and Artboards  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  13. Artboard names change back to what it was after renaming

    Working on a document with multiple artboards. After renaming several dartboards, their naming returns back to what it was before I renamed them.
    I need the artboards to have specific names for exporting to SVG. So this is really frustrating.

    8 votes

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    11 comments  ·  Documents and Artboards  ·  Admin →
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  14. Align to selection bug

    This only started recently - the past month maybe? If I select 3 or more objects and have alignment set to "align to selection" and then click the Distribute Spacing icon, Illustrator will default immediately to "align to artboard" and space the objects out across the entire artboard instead of the selection.

    If I undo (Cmd Z) and then go through the process again (I have to reset the alignment preference to "align to selection" first, however), it works fine, but every time without exception I have to go through this process.

    As mentioned, this only started to happen recently.

    8 votes

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    2 comments  ·  Documents and Artboards  ·  Admin →
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  15. Minor Bug (Smart Guides on/off)

    When opening/creating a new document,

    the View > Smart Guides will be checked on. But they are not actually on. You have to turn them on/off a couple times to actually get them working. At first I thought that they were altered or removed from the last update. Fortunately I figured it out!

    8 votes

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  16. Artboard units do not update when I change ruler units

    Hi all,

    Video of the bug: https://www.youtube.com/watch?v=q5yhDUw2YTY

    Also posted this to the Community Forums.
    The units of the artboard do not update in the properties panel when I change the Rulers Units.

    I have to de-select, and re-select the artboard to make this happen.

    8 votes

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    7 comments  ·  Documents and Artboards  ·  Admin →
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  17. Illustrator 202 Unable to Add Bleed Above 1” In Existing Document

    When making a new document we are now able to add bleed up to 24”.

    However when trying to add bleed to an existing document by going to File > Document Setup, it does not let you set bleed above 1”.

    7 votes

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  18. Convert to profile

    It should be possible to convert a documents colors via the same method as in Photoshop or InDesign via "Convert to profile" rather than "Document color mode". The current way makes it hard to correctly convert correctly and nearly impossible to convert an rgb color space to another rgb color space without using cmyk as intermediary step (huge color shifts and color quality loss).

    6 votes

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  19. B5 Template Size incorrect

    B5 paper size should be 176mm x 250mm instead of 182mm x 257mm.
    This problem have been circulated in other forum for years.
    But it still hasn't been fix in CC2018 as well.

    6 votes

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  20. Adding Bleed to Previously Saved Files

    I use Adobe CC. I've been trying to add bleed to a previously saved file without bleed. When I open the file then go to >document setup< I am able to add a 1" bleed, but the red bleed line doesn't appear around my artboards once I click ok. Then when I go back into >document setup< it shows that the bleed has been saved, but it is still not visible in the art files.

    6 votes

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