7715 results found

1. javascript doc.close() after error

   https://forums.adobe.com/message/9853322#9853322
   for details

   When you close the file in the script
   After that, an error (1346458189 ('PARM')) occurs with high probability.
   Closed processing is closed up to what is not closed or can not be closed
   It looks like a bug.

   3 votes

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   0 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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2. Repeat scale

   1. Scale an object NON UNIFORMLY using Scale tool.
   2. Select new object.
   3. Option-click to choose point of scaling and bring up dialog box.
   4. The previous NON-UNIFORM scale percentages are displayed, but UNIFORM is highlighted. Clicking the radio button next to NON-UNIFORM simply applies the UNIFORM value to the NON-UNIFORM values.

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   3 votes

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   2 comments  ·  Tools  ·  Delete…  ·  Admin →
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3. Stop Button not Working

   If I open something but I changed my mind, I see there's a stop button while it's loading, but I can click on that stop button all I want, it doesn't want to stop. What's the point of having a stop button then?

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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4. CC2014 No artboard names (macOS Sierra - 10.12)

   When using Illustrator CC2014 with macOS Sierra (10.12.6) no artboard names appear. Can this bug be rectified please?

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   we can’t reproduce the issue on the latest version of Illustrator. CC 2014 was not supported on 10.12 we advise an upgrade.

5. Illustrator will not start. Adobe Illustrator quit unexpectedly during the previous launch....Run Diagnostics or Launch Ilustrator

   Illustrator was working fine for the last year on this computer and yesterday decided it did not want to start anymore. All other adobe products open just fine, except illustrator. I've been searching for the last hour for answers and nothing. What gives adobe.

   I've tried uninstalling and reinstalling, adobe cc cleaner, deleted prefs, and still keeps crashing.

   Here's what happens:
   1. Click on launch Illustor from Creative Cloud app. The Creative cloud app blinks for a second as if its trying to open illustrator but nothing.
   2. Click on Launch again. Popup - Adobe Illustrator quit unexpectedly....Click Run Diagnostics or Launch Illustrator.
   3. I've tried both. Same result, get a pop up saying Adobe illustrator CC 2017 has stopped working.

   Nothing works. Very frustrating!

   Here is the error from Visual Studio when hitting the debug button:
   Unhandled exception at 0x00007FF8E685775F (ntdll.dll) in Illustrator.exe: 0xC0000374: A heap has been corrupted (parameters: 0x00007FF8E68B86B0).

   Here is my event log:
   Details:
   Faulting application name: Illustrator.exe, version: 21.1.0.326, time stamp: 0x58c20f65
   Faulting module name: ntdll.dll, version: 10.0.15063.608, time stamp: 0x8274fd8b
   Exception code: 0xc0000374
   Fault offset: 0x00000000000f775f
   Faulting process id: 0x277c
   Faulting application start time: 0x01d32dd3eebaf710
   Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CC 2017\Support Files\Contents\Windows\Illustrator.exe
   Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
   Report Id: 8a463ff1-bb6d-4689-b215-3c0a933a477e
   Faulting package full name:
   Faulting package-relative application ID:

   Details:
   - System

   • Provider

   [ Name] Application Error

   • EventID 1000

   [ Qualifiers] 0

   Level 2

   Task 100

   Keywords 0x80000000000000

   • TimeCreated

   [ SystemTime] 2017-09-15T03:37:25.166198600Z

   EventRecordID 592675

   Channel Application

   Computer EPDT

   Security

   • EventData

   Illustrator.exe
   21.1.0.326
   58c20f65
   ntdll.dll
   10.0.15063.608
   8274fd8b
   c0000374
   00000000000f775f
   277c
   01d32dd3eebaf710
   C:\Program Files\Adobe\Adobe Illustrator CC 2017\Support Files\Contents\Windows\Illustrator.exe
   C:\WINDOWS\SYSTEM32\ntdll.dll
   8a463ff1-bb6d-4689-b215-3c0a933a477e

   Illustrator was working fine for the last year on this computer and yesterday decided it did not want to start anymore. All other adobe products open just fine, except illustrator. I've been searching for the last hour for answers and nothing. What gives adobe.

   I've tried uninstalling and reinstalling, adobe cc cleaner, deleted prefs, and still keeps crashing.

   Here's what happens:
   1. Click on launch Illustor from Creative Cloud app. The Creative cloud app blinks for a second as if its trying to open illustrator but nothing.
   2. Click on Launch again. Popup - Adobe Illustrator quit unexpectedly....Click Run Diagnostics… more

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   3 votes

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   3 comments  ·  Launch  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

6. Snap to Point causes jumping with long Guides

   I'm using very long guides to create a custom angled grid, and use Snap to Point to snap paths to intersections of those guides. However, sometimes the Snap to Point causes "jumping", i.e. it tries to snap to the intersection, but when it does, it scrolls the document a tad upwards, and hence goes immediately out of snap. Sometimes it even causes jumps of hundreds of millimeters. It doesn't always happens, but only with some guides intersecting in some points. I cannot really say what actually makes it happen.

   I created a test file to where I isolated only three objects, the path with three vertices and two long guides intersecting. when trying to move the middle vertex to the guide intersection, it always jumps. It also happens if I paste them to a new document. It also happens even if I move the guides anywhere on the document.

   It only happens with guides, not when I release them back to paths. But, if I release and re-make guides, the problem still persists.

   However, strangely enough, if I take the diagonal guide and cut & paste (Paste in Place) it back to the same document, the problem goes away. This happens if I make the cut & repaste with either guides or guides released to paths and remade to guides.

   The guides were originally created en masse with just two lines and duplicated with Blend (thousands of lines), and then duplicated in different angles. I'm not sure if that affects this problem.

   (I'd just use paths to help alignment, but with thousands of lines the guides seem to burden the rendering much less.)

   I'm using very long guides to create a custom angled grid, and use Snap to Point to snap paths to intersections of those guides. However, sometimes the Snap to Point causes "jumping", i.e. it tries to snap to the intersection, but when it does, it scrolls the document a tad upwards, and hence goes immediately out of snap. Sometimes it even causes jumps of hundreds of millimeters. It doesn't always happens, but only with some guides intersecting in some points. I cannot really say what actually makes it happen.

   I created a test file to where I isolated only three… more

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7. Some shortcut keys is not working well

   Some of the shortcut keys is not working well when drag file from computer to illustrator.

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8. Node.js: Server-side Javascript has stopped working Windows is checking for a solution to the problem

   I went online to and followed the steps in Control Panel under Programs and Features. And the javascript message continues to pop up. Please advise

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   6 comments  ·  Performance  ·  Delete…  ·  Admin →
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9. AI CC2017 has flatten my work file into an image automatically

   1. Illustrator 21.1.0

   2. I use a lot of paths and layers to create effects in AI, once done I saved it. When i reopen it to edit some features, I was shocked that it flatten all my paths into an image! Nothing I can do but re-do it, painful experience!!

   I re-do (painfully), saved, reopen.....it works fine. I used that AI file to do adaptation, by copy the whole layers (file A) and paste to other AI file art board (file B).

   But when I reopen file B to further edit, file B has turn into a flatten image....again. Luckily file A still working fine.

   I tried copy file A to file C (new document file).....the result is even weird. Some group in layers has flatten, but some are not.

   I use the same save/ export steps like CS5. I didn't touch any setting in save dialogue. I was not able to figure out why it flatten when I close the file.

   1. I should be able to amend the AI CC, the software shouldn't flatten it automatically. It caused me into a big trouble.

   2. AI CC flatten my paths, groups, layers....randomly.

   1. Illustrator 21.1.0

   2. I use a lot of paths and layers to create effects in AI, once done I saved it. When i reopen it to edit some features, I was shocked that it flatten all my paths into an image! Nothing I can do but re-do it, painful experience!!

   I re-do (painfully), saved, reopen.....it works fine. I used that AI file to do adaptation, by copy the whole layers (file A) and paste to other AI file art board (file B).

   But when I reopen file B to further edit, file B has turn into a flatten image....again. Luckily file… more

   3 votes

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   5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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10. Illustrator shows spinning circle - tried everything

    I can use the mouse, but the cursor has a spinning wheel even outside Illustrator, and the menus don't work. I've been through checklists about install/reinstall, remove user preference folder, in Illustrator as in other products, I've tried moving all the fonts I could from the fonts folder. I've rebooted multiple times. I've tried reinstalling Illustrator. After doing all this, I get error messages such as "The operation cannot complete because of an unknown error (SExi)", "The operation cannot complete because of an unknown error (CANT)". I'm currently also using After Effects - I removed the user preferences using the Ctrll - Shift - Alt keys.

    I can use the mouse, but the cursor has a spinning wheel even outside Illustrator, and the menus don't work. I've been through checklists about install/reinstall, remove user preference folder, in Illustrator as in other products, I've tried moving all the fonts I could from the fonts folder. I've rebooted multiple times. I've tried reinstalling Illustrator. After doing all this, I get error messages such as "The operation cannot complete because of an unknown error (SExi)", "The operation cannot complete because of an unknown error (CANT)". I'm currently also using After Effects - I removed the user preferences using the… more

    3 votes

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11. Bugged redraw/tearing when drawing a shape causes window to scroll.

    1. Illustrator CC2017.1.0
    2. Click and drag with a shape tool (e.g. rectangle) and while dragging move to the edge of the window so it causes it to scroll.
    3. The window should redraw the newly visible parts of the document as the window scrolls them into view.
    4. Depending on whether GPU acceleration is enabled or not you get nothing or you get the edge pixels repeated endlessly during the scroll until you release the mouse.
    5. See video for explanation: youtu.be/JC1anKCewQs
    3 votes

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12. No DPI resolution in export file when export for screens

    When export I use export for screen, there is no DPI resolution in the exported files.

    Illustrator 21.1.0 - macOS
    1. Create a new document
    2. Create a simple element like a rectangle with 200 x 200 pixel
    3. Set the document size to 200 x 200 pixel
    4. Export it for screens
    5. Generate 3 diffrent files with the scale factor of 29, 58 and 87 pixel
    6. Save / Export the files
    7. Open the file in preview or Photoshop
    8. You can see that the images doesn't contain any DPI information

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    3 votes

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13. The "HDV 1080" preset needs fixing

    The "HDV 1080" preset resolution is 1920x1080. Small point, but the resolution of HDV is 1440x1080, so the naming of it is kinda wrong. I think in Photoshop, AE & Premiere, it's referred to as the "HDTV 1080" preset, so I think it's probably a mistake/typo by someone at Adobe.

    Also, the preset gives you an extra artboard which is 14400 x 14400 px for some reason (I imagine it's also a bug), so when you try to export your file, it always defaults to exporting this artboard unless you delete it. Again, small thing but clearly a mistake and kinda annoying when you do it several times a day.

    The "HDV 1080" preset resolution is 1920x1080. Small point, but the resolution of HDV is 1440x1080, so the naming of it is kinda wrong. I think in Photoshop, AE & Premiere, it's referred to as the "HDTV 1080" preset, so I think it's probably a mistake/typo by someone at Adobe.

    Also, the preset gives you an extra artboard which is 14400 x 14400 px for some reason (I imagine it's also a bug), so when you try to export your file, it always defaults to exporting this artboard unless you delete it. Again, small thing but clearly a mistake and… more

    3 votes

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    2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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14. Link location mistaken for other document's link location

    When opening a specific document, links are found missing.

    When I open the document nevertheless, click on a link and check the location, the path it shows is one that was used in a previously opened, unrelated document.

    When my colleague opens the document on her computer, everything is fine.

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    1 comment  ·  Images, Links  ·  Delete…  ·  Admin →
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15. Better Customer Service & Chat

    Having reps that actually help find solutions instead of jumping to reset all preferences and reinstall programs.

    3 votes

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels. Meanwhile, we will work all in our capacity to make a better support experience for you.

16. Strokes on text container disappear with transform effect.

    https://forums.adobe.com/message/9763703#9763703

    Create a text box.
    Deselect it.
    Direct select the container path.
    Give it a stroke.
    Select the text box and apply the Tansform effect.
    Stroke disappears.
    Delete the Transform effect.
    Stroke appears.

    • 

    3 votes

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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17. Illustrator won't open more than one file at a time.

    I have version 21.1.0 (64 bit) running on Windows 10 (more system details in attached png). I am not able to open more than one file at a time. What happens:

    1. I open a file.
    2. I double click to open another AI file (other file opening methods have same results).
    3. Nothing happens. One file remains open. I might see the spinner mouse for a sec but the second file never opens.
    4. If I try to close the first file, leaving Illustrator open, and open a new file, Illustrator becomes unresponsive and I have to close it via the Task Manager.

    -So every time I need to open a new file I have to completely close Illustrator and restart it.

    -My co-worker with the exact same set up has the same issue.

    -We're been experiencing this issue for at least a few months.

    I have version 21.1.0 (64 bit) running on Windows 10 (more system details in attached png). I am not able to open more than one file at a time. What happens:

    1. I open a file.
    2. I double click to open another AI file (other file opening methods have same results).
    3. Nothing happens. One file remains open. I might see the spinner mouse for a sec but the second file never opens.
    4. If I try to close the first file, leaving Illustrator open, and open a new file, Illustrator becomes unresponsive and I have to close it via the Task Manager.

    … more

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    3 votes

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    6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

18. Hitting Enter/Return to confirm after modifying values (Stroke, Opacity, Etc) in the Top Toolbar Opens a Move Dialog Box Instead

    When modify values such as opacity in the toolbar, i have always hit enter/return to confirm changes. As of recently however, this now opens a Move dialog box instead of submitting my changes. (See the attached gif for an example)

    If there is something wrong about my workflow please let me know, but I don't currently see any other way of confirming these types of minor edits.

    After several rounds of cancelling the move dialog, the changes will miraculously go through, but there doesn't seem to be any rhyme or reason as to why. As you can imagine, this is incredibly frustrating and has slowed my productivity to a crawl.

    When modify values such as opacity in the toolbar, i have always hit enter/return to confirm changes. As of recently however, this now opens a Move dialog box instead of submitting my changes. (See the attached gif for an example)

    If there is something wrong about my workflow please let me know, but I don't currently see any other way of confirming these types of minor edits.

    After several rounds of cancelling the move dialog, the changes will miraculously go through, but there doesn't seem to be any rhyme or reason as to why. As you can imagine, this is… more

    • 

    3 votes

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19. Fonts Slow EVERYTHING Down

    Fonts are the slowest feature in programs from MS Office to Adobe. This problem just caused me to lose work because AI shut down while trying to figure out how to manage a standard font with which I was working. Thanks for nothing AI and your simpleton font generators. You're fired.

    3 votes

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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20. FILE Corruption - Illustrator will not open AI files. Adobe CC/Windows 10.

    just trying to open AI files to work in ILLUSTRATOR. POS won't open. After reboot, won't open. How was the subscription model supposed to be better?

    3 votes

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.