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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7924 results found

  1. Exporting to JPEG(Optimized) results Progressive JPEG

    I exported my design as JPEG "Baseline Optiomized" on Illustrator CC 22.1. However it results a progressive JPEG file that contains a SOF2 "FF C2" .
    Please check it.

    3 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  2. Unable to click on colour swatches in colour guide panel with Wacom Intuos pen

    It has been a couple of years now, and I still can't click on the swatches in the Colour Guide panel using my Wacom Intuos Pro Pen. It works fine if I'm using the touch setting to select the colour swatch but the pen will not allow me to select a swatch. I 3 pens and none of them allow me to do this. This issue has been ongoing with this tablet and pen and my previous one. I can't get a straight answer from Wacom or Adobe, they both claim it is the other that is at fault. No…

    3 votes
    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
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  3. Some Dashed Lines make Ai crash

    When typing these values in the Dashed Line fields:
    0 2 0 2

    Ai crashes immediately, without a warning.

    3 votes
    2 comments  ·  Other...  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  4. GPU Preview displaying hidden shapes

    In GPU Preview, turning off the visibility of a shape in the layers panel doesn't always hide the shape - it still remains on screen.
    If I switch to Outline view the shape is hidden correctly.
    If I switch back to GPU Preview the shape is still being displayed.
    I have to reboot Illustrator to get GPU Preview to work correctly again.
    And then it goes wrong again very soon afterwards.

    This has now happened several times.
    I've also had shape fills showing as incorrect colors in GPU Preview, eg. a square with a white fill, suddenly started displaying as…

    3 votes
    Need More Info  ·  2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
    How important is this to you?

  5. Hold Shift Key to Bring Up Alternative Color UI not working properly

    Hold Shift Key to Bring Up Alternative Color UI not working properly keeps collapsing when I need to change the first %. Please fix

    3 votes
    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  6. Dynamic Symbols don't move when direct selecting.

    If I drag a selection box around a static symbol and then move it - it moves as expected. If I do the same with a dynamic symbol - it's broken.

    Definitely need this to work for my workflow. Thanks!

    3 votes
    4 comments  ·  Other...  ·  Admin →
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  7. Font drop down doesn't work on CS6 all of the sudden

    I have Windows 10 and Illustrator CS6. Worked great until a couple weeks back.
    The font drop down does not work at all. Not in character map, not in type>fonts.
    I unisntalled Illustrator CS6, Re-downloaded the file from Adobe, re-installed. nothing
    I uninstalled windows 10 updates for 2 months... nothing...
    Please I need this to work!

    3 votes
    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  8. Clipping mask not working

    When I try to create a clipping mask with a photo and a vector shape nothing happens. I draw a circle over the photo and use shortcut Ctrl+7 and absolutely nothing happens.

    3 votes
    2 comments  ·  Tools  ·  Admin →
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  9. Guides, Rulers and Artboards Bug

    In a document with multiple artboards when I have an active artboard (black outline) and then go to drag a vertical guide from the left ruler, the measurements change and a different artboard gets selected that's running under the rulers. When clicking in the rulers any object, layer or artboard selection needs to be suspended.

    3 votes
    3 comments  ·  Documents and Artboards  ·  Admin →
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  10. Losing Layers when saving as PDF from CC 2018 and reopening in CC2017

    Losing Layers when saving as PDF from CC 2018 and reopening in CC2017.
    We save all our ai files as "Illustrator Default" PDF's so we can see the layers in Acrobat and come back and modify the file in ai with no concerns. After updating to CC 2018 and saving a file the same way making sure to preserve illustrator and create acrobat layers when opened in an older version of ai (CC 2017) we will not see the file with layers. If opened in 2018 all is good. Never had this issue with CC 2017 when someone opened it…

    3 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  11. Key Object Performance Issues

    When aligning to a complex key object, the performance is terrible. When I click on a complex object (say, a group of complex paths or illustrations) to set it as the key object, it lags for several seconds after clicking before I can click an alignment tool. The length of the lag depends on how complex the key object is. This behavior never occurred in prior versions of illustrator. Very annoying.

    3 votes
    0 comments  ·  Performance  ·  Admin →
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  12. Slow performans on Mac OSX

    Hi,
    I have been having this problem for a long time. I thought the problem originated from me and I bought a new computer but I have been disappointed.
    This problem is has constantly on the Mac system and I did a test today. I saw that Windows pc is more stable. This is a serious problem.
    This problem is has in many projects. Normally, a computer with this feature should give very good results.

    Please consider this situation urgent.

    Mac system info

    4K retina
    3,6 GHz Intel Core i7
    16 GB 2400 MHz DDR4
    Radeon Pro 560 OpenGL 4096…

    3 votes
    0 comments  ·  Performance  ·  Admin →
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  13. Drop shadows unnecessarily re-render when placing new images, slowing workflow

    As of 5/22/18 using Illustrator 22.1, all existing drop shadow effects within document re-render each time a new image is placed. Rendering can take up to 30 seconds to process (a Progress dialogue box appears), which slows down workflow considerably.

    This is never an issue with InDesign or Photoshop, so I'd love to see this fixed in Illustrator. Thanks!

    3 votes
    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  14. Tools and panels never open

    I am having a problem with Illustrator since a few days now and I just don't find solution for it.
    Every time I open Illustrator it forgets that the Control panel, the Tools panel and the other panels such as Transparency, Layers, Color, etc. was opened. It is really annoying to open them every time.
    Could someone give a solution. And I am using the latest version of Illustrator for 2 months now I think, and it started to do this only a few days ago.

    3 votes
    0 comments  ·  User Interface  ·  Admin →
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  15. BUG - Illustrator won't open files

    Illustrator won't open files this is no good. On Illustrator vision 22.1 Mac book pro 2015

    3 votes
    0 comments  ·  Performance  ·  Admin →
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  16. Transform Panel: Tabbing issue causes Y value to be ignored.

    Using the Transform Panel to input X value then tabbing to the Y value doesn't accept the new Y value.

    3 votes
    2 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  17. Overprint black does not record in action in CC2018

    In CS6 it was possible to record the properties of the Edit > Edit Colors > Overprint Black command into an action.

    In CC2018 (22.1) this is no longer possible and would appear to be a bug.

    3 votes
    0 comments  ·  Other...  ·  Admin →
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  18. Battery impact when Illustrator simply open in background

    Simply leaving Illustrator 22.0.1 open in the background, even while not actively using it, causes my MacBook Pro (MacOS High Sierra, 10.13.4) to run hot and drains the battery quickly, about 1% per minute. This limits my ability to use Illustrator without having my computer plugged in. This is easily demonstrated/replicated by having no other applications open. There should be zero CPU usage when Illustrator is simply open in the background and not in use.

    3 votes
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

  19. Selection tool, bounding box

    Square did not fill with the fill color I selected. The objects are all pixelated and not clear. Bounding boxes keep disappearing. Objects moving back to previous positions.

    3 votes
    1 comment  ·  Performance  ·  Admin →
    How important is this to you?

  20. Recent File Opens Up Blank Without My Saved Work

    I recently saved a file/project I was working on. The next day when I went to go open the recently saved file it opened a blank page. None of the layers were shown, and the size was not right. I tried restarting my computer but still the same thing occurred. It was like the art I drew was not even there. Can someone please help me? Thanks!

    3 votes
    2 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?
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