8060 results found

1. Text size is not the same size as I set it

   How do I get illustrator cc 18 which I pay per month for, to apply text size the same size on the monitor as I pick in the layout?? If I put in for instance .50 size text it will be approx. .375 on the monitor or my layout. This is aggravating. It is something I am doing wrong or HOW DO I CORRECT THIS SO IT WILL BE THE SAME SIZE AS I CHOOSE. THANKS Jerry L. Evans Kokomo, Indiana. I had illustrator 6 on disk I purchased and had no problems like this.

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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2. Illustrator 2018 crashes constantly..

   Hey there, fellow Illustrator-People,

   since yesterday I'm running into an issue that stops me from making any progress on the project I'm currently working on, without any signs of a logical cause here.

   I was trying to open up a few recent files I worked on but Illustrator just straight up closes, without any crash pop-up or illustrator re-opening any of the files when getting started again. It's possible to open up illustrator via the app icon, but not via the files I want to edit. I then checked if other files can be opened, and to my surprise, some of them can, but some can't (especially the ones I've been working on lately).

   I figured that maybe Illustrator has a problem with the amount of artboards I got in the recent files because the older ones with less artboards got loaded up without a problem, but when loading a file from last year with close to sixty artboards it wasn't a problem, too. So it kind of has something to do with the files, I guess.

   Overview

   MacBook Pro (15-inch, 2016)
   Processor: 2,7 GHz Intel Core i7
   Memory: 16 GB 2133 MHz LPDDR3
   Startup DIsk: Macintosh HD
   Graphics: Radeon Pro 455 2 GB

   OSX: macOS High Sierra Version 10.13.3
   Illustrator Version: Adobe Illustrator CC 2018 v. 22.1

   1. Illustrator closes instantly without any sign of crash when opening recent files I've been working on.
   2. Illustrator can however be started without opening any file.
   3. Illustrator can however be started with some older files I haven't been working on recently.

   I will be uploading the crash log, too.

   Any suggestions?

   Hey there, fellow Illustrator-People,

   since yesterday I'm running into an issue that stops me from making any progress on the project I'm currently working on, without any signs of a logical cause here.

   I was trying to open up a few recent files I worked on but Illustrator just straight up closes, without any crash pop-up or illustrator re-opening any of the files when getting started again. It's possible to open up illustrator via the app icon, but not via the files I want to edit. I then checked if other files can be opened, and to my surprise, some… more

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   3 votes

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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3. Transform panel units different than Properties panel's Transform section

   Transform panel reads in inches as it should but in the properties panel the transform panel shows points. Latest version of Illustrator CC2018, Windows 7. Also if the values are unlinked to resize only 1 dimension both still change.

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   0 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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4. Illustrator now running too slow to use after updating to High Sierra!!

   Not an idea. A real issue!!!

   3 votes

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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5. SVG Export

   AI 22.1. 64-bit Windows 10
   The SVG export is much better in this new version of AI. However, on some art boards it is still missing some components. However, if I select the art board, then choose Save As SVG, it displays the components, but it is a much larger file. I will upload this AI file, which has 12 art boards. It is Art Board #11 that is not exporting properly when I press Ctrl+Alt+E. This image has 6 green bars, but 3 of those bars are not showing up in the image. Everything else seems to be correct. The other images also export correctly.

   AI 22.1. 64-bit Windows 10
   The SVG export is much better in this new version of AI. However, on some art boards it is still missing some components. However, if I select the art board, then choose Save As SVG, it displays the components, but it is a much larger file. I will upload this AI file, which has 12 art boards. It is Art Board #11 that is not exporting properly when I press Ctrl+Alt+E. This image has 6 green bars, but 3 of those bars are not showing up in the image. Everything else seems to be correct.… more

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   3 votes

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   5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

6. Text Formatting Bug

   Adobe Illustrator 22.1 (64-bit)

   Typing text within a single text box that requires different font styles formatting.

   While editing the text within the text box, in the last version (Illustrator 21), I could change up the font style of a font family and continue typing.

   But, in the updated version, if I change the font style (i.e. roman, bold, italic) I have to click back into the text box to continue typing. In addition, the change in formatting does not apply once clicked back into said text box. This requires me to type out whatever needs to be typed out and then go back and format the text accordingly. Very frustrating for workflow.

   Adobe Illustrator 22.1 (64-bit)

   Typing text within a single text box that requires different font styles formatting.

   While editing the text within the text box, in the last version (Illustrator 21), I could change up the font style of a font family and continue typing.

   But, in the updated version, if I change the font style (i.e. roman, bold, italic) I have to click back into the text box to continue typing. In addition, the change in formatting does not apply once clicked back into said text box. This requires me to type out whatever needs to be typed out… more

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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7. Shape panel measurements vs. Transform panel measurements

   The measurements (width and height) on the Shape panel are inverted compared to the measurements on the Transform panel. The transform panel shows the correct measurements, but no the Space panel. Please fix so that both panels have the same measurement.

   3 votes

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   1 comment  ·  Properties Panel  ·  Delete…  ·  Admin →
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8. The Operation cannot complete because of an unknown error. [x!fd]

   This issue happens with older templates. When I open older files, it gives this message: The Operation cannot complete because of an unknown error. [x!fd]. I have a gotten this message in 2017 and Adobe step up to fix the issue, but the previous update and this one still has the issue. I can open these in previous versions of Illustrator. It's really a pain to fix the file as I have to save in Illustrator 8 and then reimport the text as this conversion converts the type to curves. Now to make matters worse if I save the file back to version 8 the new Illustrator wont open it. so I now need a previous version of Illustrator just to save back to Illustrator 8. I attached a simple file for you to look at that gives this issue.

   This issue happens with older templates. When I open older files, it gives this message: The Operation cannot complete because of an unknown error. [x!fd]. I have a gotten this message in 2017 and Adobe step up to fix the issue, but the previous update and this one still has the issue. I can open these in previous versions of Illustrator. It's really a pain to fix the file as I have to save in Illustrator 8 and then reimport the text as this conversion converts the type to curves. Now to make matters worse if I save the file… more

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   0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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9. Create new doesn't work

   when I try and create a new document nothing happens. I can open up templates but can't create new stuff.

   3 votes

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   0 comments  ·  Launch  ·  Delete…  ·  Admin →
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10. Artwork moves with Artboard even with layers locked.

    Not sure if this has already been addressed. I just became aware of this site. I am using CC 2018, on my Mac running 10.13.3. Usually if I lock the layers I can move the artboard independently, not anymore.

    3 votes

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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11. High Sierra disables Illustrator

    Since updating to High Sierra last week every time I go to open Illustrator the spinning wheel appears and is never resolved. I chatted with support last week and was told I needed to contact Apple as it's a compatibility issue. They were also not able to help.

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    2 comments  ·  Launch  ·  Delete…  ·  Admin →
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12. Can't work on a server - crashing and not saving files

    I recently updated my OS to High Sierra V. 10.13.3 and have Illustrator CC18 22.0.1. I work on a server and at first, every time I tried to resave a file for the second time it would crash. Now all of a sudden I am able to save once and when I try to save the second time it says it can't and I have to save the file with a new name. It also keeps making .tmp files. If I work off of my server on my desktop this does not happen.

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Please upgrade to macOSx beta: https://beta.apple.com/sp/betaprogram/.

    Please review, our support policy on network drives: https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html

13. Phantom lines at 315° are drawn in Outline mode at large zoom levels

    Illustrator CC 22.0.1 This has happened occasionally in the past few versions.
    I'll create an object with the pen tool, and close the object. When I zoom to make modifications on the path I sometimes see a path shoot off to the right at ~315° from one of the anchor points and it looks like the path connecting two anchor points isn't there. As I move it around or zoom out it'll disappear, but if I move back it comes back. Editing the object isn't affected, but it is highly visually distracting. Attached video file illustrates.

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    3 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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14. user interface PPI mixed, wrong, "new" dialog unusable

    see attached picture
    this used to happen more intermittently but recently it's happening every time. creating new items is completely broken.
    different panels appear at 100% scale, while others appear at 200% scale it seems.

    affects the actual menus and the common open/save file dialog sometimes

    when I restart illustrator, restart the machine, or dock/undock monitors it changes in seemingly unpredictable ways

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    3 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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15. Missing Font On Documents That Were Just Open

    I have been having issues with fonts dropping out of coworkers documents since I updated to CC2018 but this is the first time I have reopened one of my own files and had font claim to be missing that I was just using.

    I had assumed previously that my coworkers had just had a different named version of the fonts but today I saved and closed one of my own files to restart my pc because AI was running slowly (separate issue, i know) but when i reopened my file 10 minutes later I have 6 fonts missing.

    When I scroll through the system fonts I can find and replace them but I have about 1200 fonts on my pc so it is really time consuming. Can you tell me why this is happening? (just trying to type the name of the font into that only catches the first letter so i still have to go through all of the A fonts to find Arial)

    Tried to close and reopen document without saving, same issue but font dropped out in even more locations.

    I have been having issues with fonts dropping out of coworkers documents since I updated to CC2018 but this is the first time I have reopened one of my own files and had font claim to be missing that I was just using.

    I had assumed previously that my coworkers had just had a different named version of the fonts but today I saved and closed one of my own files to restart my pc because AI was running slowly (separate issue, i know) but when i reopened my file 10 minutes later I have 6 fonts missing.

    When I… more

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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16. Pen tool glitch

    When using the pen tool, the artboard glitches and a big gray area appears from the upper right corner (screenshot 1), glitches even more and turns yellow when scrolling or moving the cursor (screenshot 2).
    Pen tool absolutely impossible to use.

    This started happening after last update (version 22.0.1 - 64 bit) on Windows 8.1

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Mandakh and everybody else that have this issue, is this still a problem for you?
    The screenshots are not there in the report you made/voted for.

17. Illustrator crashes when adding an art board

    Illustrator crashes when adding an art board

    3 votes

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    We are closing the ticket due to lack of response.
    If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    With Best Regards,
    Raghuveer Singh
    Illustrator Team

18. Illustrator CC 2018 (Mac) "Beachball of Death" Crash Anytime I try to Save! HELP!

    I've seen this issue in other spots but can't understand why it's not resolved. I've attached an error log in Word.

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    3 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

19. cant copy text from illustrator and paste to indesign

    When I attempt to copy selected text characters (not the object) and paste in Indesign, I get outlined characters. I have to go through TextEdit, or any other place I can paste text, then copy it again to get text that will paste in Indesign as characters.

    3 votes

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The latest version of Illustrator and InDesign have better handling of the buffer contents now. A selection of text at character level from Illustrator now gets copied and pasted fine in Indesign.

    
    

    Please check if it works for you now and comment back.

20. Adobe Color CC "Adobe Servers not available" [Bug]

    Unfortunately I can't open the expore-rider of adobe color cc when signed in.
    Everything works perfectly, when I'm visiting the webpage https://color.adobe.com as a guest. But when I sign in, which is required to perform any actions, the above mentioned error occures.
    The "Create" and the "My Themes" riders work still perfectly when signed in.
    I've tried it under Edge/Chrome and Firefox. Besides Firefox none of the browsers has Addons installed. I'm running a Windows 10 Machine.

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    3 votes

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Hi ,

    Please accept my sincere apology for the inconvenience.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator