Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7602 results found
-
The operation cannot complete because of an unknown error. [xlfd]
I have two customers that send me hundreds of Illustrator files created using a Windows version of Illustrator. Every one of them reports this issue on opening: "The operation cannot complete because of an unknown error. [xlfd]." I click OK and everything is fine in the document as far as I can tell. The problem is that I need to batch save these files as PDFs, but I have to sit there and click "OK" for every file so defeating the purpose of batch processing. This is a recurrent bug with the last three revisions of Illustrator. Please resolve it.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Finecut Rasterlink
Cut path and Reg marks work fine
Output to Rasterlink produces a Blank screen and freezes illustrator1 votePlease contact Finecut support
-
When using pathfinder crop my system locks up and has to be closed down.
I am using pathfinder to crop and it has only worked a handful of times. The other times it locks up and program has to be restarted and it is VERY time consuming. Any suggestions would be appreciated. Thanks!
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
This link will help you gather information before you call up support: https://helpx.adobe.com/illustrator/kb/crash-next-steps.html -
kAIXMLNameChangedNotifier behaviour change
The following code worked perfectly in 2015, 2015.1, 2017 but in 2018 it broke.
My notifier is created like so :
error = sAINotifier->AddNotifier(fPluginRef, kCinewarePluginName, kAIXMLNameChangedNotifier, &fUIDChangeNotifier);It is correctly triggered on the renaming of an art element. This then calls the following code :
ASErr ArtSelectionRenamedNotifier(AINotifierMessage message)
{
ASErr error = kNoErr;
fprintf(stderr,"ArtSelectionRenamedNotifier\n");
//First get the AiArtHandle
AIPluginGroupMessage myMessage = (AIPluginGroupMessage*)message;
fprintf(stderr,"ArtSelectionRenamedNotifier msg type[%s]\n",message->type);
//The relabelled art
AIArtHandle relabelledArt = myMessage->preEditArt;
fprintf(stderr,"ArtSelectionRenamedNotifier msg preEditArt[%p] is valid Art?[%s]\n",relabelledArt,sAIArt->ValidArt(relabelledArt, true)?"YES":"NO");
//Verify it has a UID
ai::UnicodeString relabelledArtUUID;
//The artUIDName will be empty if not yet made
if (relabelledArt)
{
error =…1 vote -
Intuos Pen & Touch - Pinch zoom doesnt work anymore
Everything was working just fine for me, but since the new update i can't finger pinch zoom anymore. On all the other Adobe products everything's working just fine. It's just Illustrator that's having this Problem.
1 vote -
Adobe Illustrator CC 2017 and Roland Cutstudio Plug-In Issue
Hi all,
I'm having great difficulties with Adobe Illustrator CC 2017 and using the Roland Cutstudio Plug-In on both Windows 7 64-bit and Mac OS Sierra 10.13.2.
I have tried to install it both with the Adobe Creative Cloud HTML and also with Anistasy's Extension Manager. While the extension does appear, when I click on Print to Output I receive this message:
Cutstudio is not found. If cutstudio is not installed, please install it. If cutstudio has never run, please run it. Then restart Adobe Illustrator.
This error message only appears on the Windows 7 PC, I can confirm drivers…
1 votePlease contact Cutstudio support and check for compatibility with Illustrator version. Additionally, CC 2017 was not supported on 10.13 and we have fixed lot of compatibility issues with CC 2018
-
Scale tool isn't working
20 year user. Been patient through many updates always re-finding my way. This one really disrupted my everyday use. Sorry it's a swing and a miss.
1 vote -
CC2018
- Illustrator CC2018
- Editing existing type.
- The ability to actually see what I'm typing.
- Almost always there is no text refresh when editing text. You have to drag the text or otherwise alter it so that Illustrator is forced to refresh so you can see changes you make.
I'm using a new iMac Pro High Sierra. Please fix the bug!
1 vote -
Image Trace Streaks
I keep getting streaks in images traced in illustrator.
1 vote -
Stroke weight reverts to previous scale when embedding after rotating a graphic.
AI CC 22.1
I had an linked .pdf at 10% scale, which I rotated 90 degrees, then scaled up by 1000%, then I embedded the file. The strokes in the artwork reverted back to 10% size. If I repeat the procedure, but do not rotate the file first, then the stoke retains the enlarged size.
1 vote -
Crashing immediately when opened
I have not been able to use Illustrator 2018 for over a week now. I am using High Sierra and I have checked all the updates. I can't open from a file or directly from the toolbar. I have sent a few crash reports but to no avail.
1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
I am closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
text libraries
Hi, I am having trouble adding text to CC Libraries. It seems like you have to have Point Type instead of Area Type in order to add it correctly. It would be useful to be able to add both types of type.
1 voteRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi,
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Restart every 1 min to fix a bug – Illustrator Font Panel Bug
Adobe Illustrator always show the default font Myriad Pro no matter which typeface/font you are using. Also Fonts and weights that you are using disappear from the dropdown of the font.
The only way of fixing it is to restart illustrator every 1 min.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Ai artboards all look like someone took an eraser over them.
Ai CC2018. Opening any file sent by my teacher for class, I am the only student in class whose artboard looks like someone took an eraser over it. We've checked for hidden layers, etc. to no avail. I cannot even find the uninstall option to uninstall and reinstall it. Can someone help? I'm running Mac 10.13.2.
1 voteThis looks like an issue with the GPU driver. Please update the drivers for your GPU. Here is the link for the same: https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html
If you still face issue, get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html
Thanks
Anish Kumar
Illustrator QE -
Illustrator CC 2018 for Mac Hangs up When Reading an EPS File
Illustrator CC 2018 for Mac hangs up when I attempt to read the attached EPS file. I have been using Illustrator to read this type of EPS file for years with no difficulties. I have to force-quit Illustrator to continue. I attach a sample file that hangs up Illustrator on my system. Just in case you need to know, my system has all updates installed.
1 vote -
Changing colour by pasting code doesn't register as a change / can't save.
I've got a pallette file (yes I should make a swatch), but that's not the issue.
If I copy the code from one colour, then select an object in a different file and paste the code into the box… The program doesn't register a change has happened.
So when I "cmd+s" it doesn't register and my assets don't update in AE.1 vote -
Zoom issue
When zooming in from 3200% to 6400% or more, this line starts acting weird. The stroke should not be outside of the path line, but it seems like it's having a rendering issue or something. Seems like it might be a problem only when previewing on CPU. I switched to GPU preview and it's fine, but if I switch back it looks like the attachment
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Can't move an object less than 1 pt
When I drag an object to move it, it will move in increments of 1pt (e.g. I cannot move it 0.5pt).
1 voteI am closing the ticket due to lack of response.
If you are still facing issue after Nitish’s suggestion, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
Scale box not appearing
every time I try to scale an object/shape/path, all I am shown are the anchor points for every object. Even in selection mode, it just shows the anchor points.
1 vote -
File Error When Opening
I have been having these messages pop up for the past 2 months.
When I try to open a file the message pops up, when you hit OK it opens the file but with missing elements. I then exit out of the file and re open it. Sometimes this solves the problem and other times I have to re open that file 3 other times.
Not sure whats going on.1 vote
- Don't see your idea?