Skip to content

Illustrator (Desktop) Bugs

← Adobe Illustrator

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

7892 results found

  1. Learn tab prompt covers necessary tabs

    I hate the learn tab with the fire of 1000 suns and I long for the sweet release of death to keep me from seeing this prompt I have no ability to disable.

    Every time I start Illustrator I get this prompt to use the Learn tab. I don't want to use the Learn tab, I have work to do and this prompt covers important parts of the interface that I need to do my job.

    There's no affordance to turn it off, the links just open a tab I do not want. It take 3 click to dismiss it…

    5 votes
    1 comment  ·  User Interface  ·  Admin →
    How important is this to you?

  2. lines aren't smooth with pencil tool

    Back in version 25.0 the paths drawn with the second setting were smooth. Since version 25.1 the paths aren't smooth. it creates unnecessary misplaced points.

    5 votes
    3 comments  ·  Tools  ·  Admin →
    How important is this to you?
    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  3. Recovery Files Missing, Autorecovery enabled

    I had auto-recovery on before Illustrator crashed however when I restarted the program I received a prompt that said auto-recovery is now disabled. I tried to manually recover the files from the data recovery folder but there are no files in the folder even though it say the most recent update was when I last opened the missing files.

    5 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  4. Transparency mask not refreshing

    I'm not sure if this is a GPU rendering issue or not. When selecting a group of objects and going into transparency mask mode to add a rectangle with black to white gradient, the effect is now not visible until I exit mask mode, which is very frustrating because I then have to keep switching over to see the effect.

    5 votes
    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
    How important is this to you?

  5. Illustrator v25.1 - Not saving

    AI v25.1 on Win10 Pro (BOTH programs have had the most recent updates).
    Whether opening a previous file or creating a new one, not being able to save said file(s) as .AI in any version.
    Consistently get the error "This file cannot be found" (see attached).
    Again, see attached.

    Anyone else having the same?
    Any suggestions?
    Thanks, BGunn

    5 votes
    2 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  6. Plugins Disappeared

    after updating to version 25.1
    the plugins in the "plugins folder"
    don't Load up
    when downgrade back to version 25.0.1
    Its work fine

    5 votes
    1 comment  ·  SDK and Scripting  ·  Admin →
    How important is this to you?

  7. Open file window too small - Need to resize it everytime

    Any time I want to open or save a file the window that opens is too small to see all the file names and it constantly defaults back to the small size. It needs to maintain the last size you dragged it to

    MacOS BIG SUR cc2020 and 2021. -

    5 votes
    2 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  8. Freeform gradient doesn't export to svg

    When using a freeform gradient in Adobe Illustrator (desktop) it does not export to svg. Instead it takes out the gradient and leaves the fill empty.

    5 votes
    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
    How important is this to you?

  9. Transform > Mirror does not work properly

    Illustrator Version 25.0.1 german (Funktion SPIEGELN)

    Sometimes if i use many time the mirroring function this mistake comes

    An object is mirrored, (Funktion SPIEGELN in german) axis VERTICAL.

    The object is copied, mirrored again and he remembers the last setting and is mirrored again on the VERTICAL axis.

    Then suddenly in between he suggests the ANGLE axis.

    This problem happens after using many times this function mirror, and not evray time very strange.

    I never saw anything like this in the old versions.

    I work with Illustrator all day and something like that is for me noticeable.

    5 votes
    7 comments  ·  Other...  ·  Admin →
    How important is this to you?

  10. Save File Operation Failed

    Hello. Since upgrading to OSX Big Sur, I'm having extreme difficulties saving files with Illustrator CC.

    When choosing "Save As", nine times out of ten I receive the message "The Save Opration Failed to connect to the open and save panel service".

    The problem is greatly increased, if you press a key as the Save As window is appearing, such as Command-D (to save to the desktop).

    It's incredibly frustrating! Please help!

    • OSX Big Sur 11.0.1

    • Illustrator 25.0.1

    5 votes
    3 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  11. Can’t overwrite values in size fields of the New Document dialog

    When creating a new document, you cannot click into width or height box and select as one and overwrite - previously you could do this.

    You have to use backspace — incredibly irritating. Please fix.

    5 votes
    8 comments  ·  User Interface  ·  Admin →
    How important is this to you?
    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Thanks for reporting the issue , Illustrator team really appreciate this.
    Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :

    1. Kindly provide a short recording with some steps with which you are facing the issue and share with us in a zip file on ShareWithAI@adobe.com .

    Thanks and Regards ,
    Ankit Goyal
    Illustrator Team

  12. Artifacts when working with "pixel preview" and Cmd+0

    MacOs Catalina 10.15.7
    Illustrator 25.0.1

    When i working with Pixel preview and zoom in/zoom out (all ways: Opt+mouse wheel, Cmd++/Cmd+- and Cmd+0) artboard - it displayed incorrectly.
    Switching Pixel preview of and on displays graphics correctly.

    If i disable "Display print size at 100% zoom" it works correctly with Opt+mouse wheel and Cmd++/Cmd+-, but Cmd+0 still works with artifacts.

    If i enable "Display print size at 100% zoom" again it still working correctly only with Opt+mouse wheel and Cmd++/Cmd+-.
    (Turning off GPU don't help with this problem)

    I test this bug on my friend's MacBook with same result.

    Video:
    https://youtu.be/xpy9-pN7SEc

    5 votes
    1 comment  ·  Other...  ·  Admin →
    How important is this to you?

  13. Bounding Box suddenly changes its size for rotated objects

    Depending on rotation of linked file the bounding box scales extra large. No groups. Linked PSD file. Windows 10, Illustrator 25.0.1.

    5 votes
    6 comments  ·  Selection  ·  Admin →
    How important is this to you?

  14. Some freeform gradients change when selected with one or more other objects

    The problem always seems to affect the same objects and certain color groups. I've attached two pictures: the first shows the gradient I created, the second shows how the gradient changed the instant I selected it with another object.

    Please view this thread, as it includes a complete description of the problem and several photos:

    https://community.adobe.com/t5/illustrator/why-does-an-object-s-gradient-change-when-i-select-or-move-the-object/m-p/11602618?page=1#M252528

    5 votes
    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
    How important is this to you?

  15. Export for screens

    I just realised that "Asset Export" doesn't retain the CMYK colour mode. This is a huge problem. All the time I've been exporting the PDF's from my CMYK working colour mode, only to discover that my PDF's have been converted to RGB instead. Why one earth do you do this?!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Curse you Adobe!!

    If you don't include the ability to export files as CMYK from Asset Export, then make the darn PDF, JPG, and SVG easier to export!!!!!!!!!

    Why the heck do you have to make things so **** difficult for your users?! I don't understand you!!!!!

    5 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  16. V25 won’t launch

    Won’t launch. Crashes during initialization. V24 works fine.

    5 votes
    1 comment  ·  Launch  ·  Admin →
    How important is this to you?

  17. Downsampling not working properly with Extra large artboards

    When saving into a PDF file larger than 225.5417" it uses the new extra large artboard feature (since version 24.2). This applies a scaling factor of 10 so that the file can be viewed properly in Acrobat.

    The issue is that if you downsample your images it doesn't take into account the scaling factor. This means for a 1000" document, if I want to downsample to 300 dpi/in, I will need 300 000 dpi. But, the downsampling tools views the document as being 100" instead, and I end up with 30 000 dpi. So the end result is a 30dpi/in…

    5 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  18. Illustrator not outlining type correctly

    I've only started to encounter this recently and it doesn't happen with all fonts. When I outline certain typefaces - such as your Source Sans - it outlines parts of some letters individually, such as the bar in the letter 'A' in the attached example, or does some bizarre detour as seen in both the comma and the apostrophe (the two most typical examples I could think of).

    All I am doing is outlining type with no stroke.

    I'm running Illustrator 24.3 and Catalina 10.15.6

    5 votes
    2 comments  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?

  19. Sizing bug of objects with corner radius

    Create a rectangle 25mm x 25mm.
    Change corner radius to 1mm.
    Rotate the rectangle 45 degrees.
    Try to change the with or height to 25mm in the transform palette.
    You will get weird 24,7714mm, 25,0076mm, 24,9997 sizes.
    Illustrator 24.3 MacOS verion.
    It's a shame that such an expensive graphic program can't handle the basic task of sizing objects.

    5 votes
    4 comments  ·  Other...  ·  Admin →
    How important is this to you?

  20. Illustrator 24.3 on Windows(10): Warp effect not showing preview even though preview selected

    Even though I have checked the box to show previews for the Warp effect, changing styles does not show a preview of the styles. The only preview that is shown is the very first style that was chosen.

    5 votes
    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Admin →
    How important is this to you?
1 2 … 59 61 63 … 394 395
  • Don't see your idea?

Illustrator (Desktop) Bugs

Categories

Feedback and Knowledge Base

(thinking…)