7711 results found

1. Save as PDF issue

   No PDF is showing after save pdf, save after preview on latest update.

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Freeform gradient fill disappears on select all action

   1. OS: Windows Version: 10.0 System Architecture: x64 Illustrator v 23.0.6 (64-bit)
   2. I used a freeform gradient fill to fill a path and upon doing a select all to group a few different paths and shapes for easier movement or duplication, the fill of the path disappears and I need to either rebuilt the gradient or re-load the file as even doing CTRL+Z doesn't bring back the gradient
   3. The expected result is that the gradient remains as it was when doing a select all (Either through CTRL+A or using the Selection Tool)
   4. The Fill for the path disappears and the freeform gradients of all other shapes and paths are messed up.

   1. OS: Windows Version: 10.0 System Architecture: x64 Illustrator v 23.0.6 (64-bit)
   2. I used a freeform gradient fill to fill a path and upon doing a select all to group a few different paths and shapes for easier movement or duplication, the fill of the path disappears and I need to either rebuilt the gradient or re-load the file as even doing CTRL+Z doesn't bring back the gradient
   3. The expected result is that the gradient remains as it was when doing a select all (Either through CTRL+A or using the Selection Tool)
   4. The Fill for the path disappears and the freeform… more

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   3 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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3. DXF files on a Mac interpreted wrongly

   I often have to import DXF drawing files of model glider plans. For a few years now, over several versions of Illustrator, I noticed that I am missing lines and solved the problem by selecting the missing and finding similar stroke weights, hoping it would find them all.

   Today I had a discussion over Skype with a friend who runs Illustrator on a PC on which the plan files view perfectly correctly, so there appears to be a problem in the Mac Illustrator version. I have attached a pdf file showing the difference in display

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   6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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4. Lag and Illustrator "Not Responding" after copy command

   The platform is: Illustrator 23.0.6 64-bit, on Win10 Enterprise 1903 latest updates, and with nVidia drivers R430 U5 (431.70).

   The bug is that Illustrator freezes for ~5 seconds after/during a simple copy command, and "Not Responding" is displayed on the top title bar. This can be induced by just opening a new file, drawing a rectangle, then trying to copy it (with Ctrl-C or with the menu command).

   This is destroying my workflow...

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   This certainly is not a normal behaviour of Illustrator.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

5. Illustrator file closes without warning/saving if accidentally re-opened while canceling errors / relink prompts

   If you unintentionally open an Illustrator file to open it but realize it was one that was already open, it's possible to lose any changes you've made to that file without warning.

   Steps to repeat:
   1. Open a file that results in a dialog box to show before completely opening (mismatched color profile, missing links, etc).
   2. Modify the document in some way, but do not save it.
   3. Return to Explorer and open the file again.
   4. When the Illustrator brings up a dialog box, click cancel instead of ok.
   5. The document you had open will close without prompting to save.

   If you unintentionally open an Illustrator file to open it but realize it was one that was already open, it's possible to lose any changes you've made to that file without warning.

   Steps to repeat:
   1. Open a file that results in a dialog box to show before completely opening (mismatched color profile, missing links, etc).
   2. Modify the document in some way, but do not save it.
   3. Return to Explorer and open the file again.
   4. When the Illustrator brings up a dialog box, click cancel instead of ok.
   5. The document you had open will close without… more

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   5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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6. Trim view not persistent when leaving isolation mode

   When viewing a document in Trim View, and then isolating an object/group, leaving the Isolation Mode resets the view mode to the default, instead of returning or remaining in Trim View.

   (Running Illustrator 23.0.4 on macOS 10.14.2)

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   1 comment  ·  Isolation  ·  Delete…  ·  Admin →
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7. slow cursor on second monitor when using Adobe Illustrator - only while using Ai

   When I used illustrator on my second monitor, the mouse cursor is astoundingly slow and a reduced range across the screen. This only happens when I use illustrator, not other applications. I am using a macOS Mohave 10.14.5 (18F132) and am connecting to my monitor with an HDMI using an HDMI/USB adapter for my laptop.

   This costs me in time and efficiency at my job, as I'm sure it does for other people, who have posted similar complaints on adobe forums. Please fix it!

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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8. Guides are too thin since last update

   Since the last update (23.0.4) guides are almost invisible, especially when using the document grid in combination.

   This is only the case when GPU performance is on. When it's switched off, the guides appear as usual. In the previous Illustrator version this problem didn't exist...

   The strange thing is: while dragging other guides, or making a rectangle selection with the Selection Tool, the guides become thicker again. But, when I release the mouse again, they become thin again.

   I work on a MacBook Pro (Retina, 15-inch, Mid 2014) model, NVIDEA GeForce GT 750M 2GB Intel Iris Pro 1536 MB. MacOS Mojave Version 10.14.4. I also work on an external screen.

   EDIT Now I've opened another document, the guides behave as usual again...

   Since the last update (23.0.4) guides are almost invisible, especially when using the document grid in combination.

   This is only the case when GPU performance is on. When it's switched off, the guides appear as usual. In the previous Illustrator version this problem didn't exist...

   The strange thing is: while dragging other guides, or making a rectangle selection with the Selection Tool, the guides become thicker again. But, when I release the mouse again, they become thin again.

   I work on a MacBook Pro (Retina, 15-inch, Mid 2014) model, NVIDEA GeForce GT 750M 2GB Intel Iris Pro 1536 MB. MacOS… more

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   4 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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9. lag issue with Blob Brush

   Major issue with Blob Brush lagging (if using either mouse OR tablet). When using Blob brush on earlier versions, no lag at all.

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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10. Character/paragraph style incompleteness

    1. Creation of Character/paragraph style is not undoable.
       You can undo any operation before and after but creation of Character/paragraph style does not get into "undo" list. You have to delete it manually from styles list.

    2. Select text\paragraph, make Character/paragraph style. Selected text/paragraph is not set instantly to this newly created style but it should.

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    3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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11. There is not enough memory available to process the appearance of an object

    Mac os MOjave
    Processor 3.1 Ghz Intel Core i7
    Memory 8gb
    Graphics Intel Iris Graphics 6100 1526 MB

    Illustrator 23.0.4

    I'm getting an error message (There is not enough memory available to process the appearance of an object) when I open a file or create a new file in Illustrator. After I close the document, everything in illustrator gets greyed out and I have to force quit to close illustrator. I have to repeat this open and force quitting several times before I could get a document to work as normal. Could you please advise if there's a fix for this? Thank you.

    Mac os MOjave
    Processor 3.1 Ghz Intel Core i7
    Memory 8gb
    Graphics Intel Iris Graphics 6100 1526 MB

    Illustrator 23.0.4

    I'm getting an error message (There is not enough memory available to process the appearance of an object) when I open a file or create a new file in Illustrator. After I close the document, everything in illustrator gets greyed out and I have to force quit to close illustrator. I have to repeat this open and force quitting several times before I could get a document to work as normal. Could you please advise if there's a fix for… more

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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12. Why can't I select and deslect multiple layers with shift& alt anymore?

    Oh this drives me crazy,... I suddenly can't select multiple layers by holding down the shift key. And deselecting with alt isn't working either.

    Does anyone know how to solve this because I can't work this way.
    I already restarted, did an extra update, nothing seems to help.

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    1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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13. Files preview sticks after opening multiple documents

    After having a couple of documents open for roughly an hour, I go to open a new document as well. However, after clicking to open this document I am presented with the preview of the document that was already open in the background.

    Now when I click on any one of the three documents in illustrator they all show the same preview. You can see in the screen shots, three different documents showing the same preview.

    I have to close Illustrator down and reopen it. This happens Multiple times a day and is disrupting my workflow immensely.

    I am running version 23.0.3 CC, on a Macbook Pro (Late 2013) - OS Mojave 10.14.3 - 16GB RAM, NVIDIA GT750M, Intel Core i7 2.3 Ghz.

    After having a couple of documents open for roughly an hour, I go to open a new document as well. However, after clicking to open this document I am presented with the preview of the document that was already open in the background.

    Now when I click on any one of the three documents in illustrator they all show the same preview. You can see in the screen shots, three different documents showing the same preview.

    I have to close Illustrator down and reopen it. This happens Multiple times a day and is disrupting my workflow immensely.

    I am running… more

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    5 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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14. Generic Color Palate

    I am using the newest version of Illustrator. Within the last week or so, my generic CMYK color palette has changed. The percentages that make up the color are different on nearly every color. My black color swatch used to be 100% black. Now it is C:74.97 M:67.92 Y:67.05 K:90.15. Everything in my document is set to CMYK. I changed nothing. My yellow is C:6.18 Y:96.55. It used to be 100% yellow. All of the colors have this issue. Please let me know how I can get this back to the normal way. I've been using Illustrator for the last 23 years and have never experienced anything like this.

    I am using the newest version of Illustrator. Within the last week or so, my generic CMYK color palette has changed. The percentages that make up the color are different on nearly every color. My black color swatch used to be 100% black. Now it is C:74.97 M:67.92 Y:67.05 K:90.15. Everything in my document is set to CMYK. I changed nothing. My yellow is C:6.18 Y:96.55. It used to be 100% yellow. All of the colors have this issue. Please let me know how I can get this back to the normal way. I've been using Illustrator for the last… more

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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15. Blends with 3D objects do not retain rotation values when expanded

    When creating blends with 3D objects, Illustrator does a decent job of calculating the rotation within 3D space. However, when the blend is expanded, rotation values are not retained. Trying to edit the effect resets the values to that of the base objects used to create the blend.

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    2 comments  ·  Tools  ·  Delete…  ·  Admin →
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16. AI 23.03 - Absolute Performance Hog

    AI has a clear performance problem on my MacBook Pro (Mid 2015, 15", top of the line model). My computer bogs down entirely, fans kick up, the software is extremely slow to respond to doing anything, even simple tasks. It's not isolated to my file--it is the software. Upon quitting, my system returns to normal. The CPU processes for AI were in excess of 120% and consuming nearly 40% of my entire CPU processor power (2.8 GHz i7, 16GB Ram).

    No trouble with previous version of AI.

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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17. Character/Paragraph panels - lazy and/or incorrect updating

    Illustrator 23.0.3 on Win10

    It is vitally important to me that the Character and Paragraph panels tell me the truth at all times: an accurate description of the properties in play based on the selected text or the cursor position if nothing is selected.

    I constantly run into the problem where I select a line of text and the 'space before' and 'space after' controls in the Paragraph panel are completely wrong. Clicking the up/down arrows on the controls will change the displayed (wrong) value, and the text will suddenly leap to god-knows-where, rather than the desired "up or down by 1pt" relative to the other text in the paragraph.

    Sometimes I can see the correct current values for the text by putting the cursor in the line and moving it around with the arrow keys. The actual current values will briefly display before being replaced with Illustrator's mistaken idea of what values should be displayed.

    See attached video of the Character panel doing the same thing. The cursor is on a line of text that is set in Adobe Caslon at 25pt, but the panel is telling me it's Myriad Pro 12pt. Each time I move the cursor, the correct values are (briefly) displayed before being replaced with the uselessly wrong values. FWIW, the wrong values are the defaults: "[Normal Character Style]" and "[Normal Paragraph Style]" in the Character/Paragraph Styles panels, and if I created a new text box and started typing, yes, I'd get Myriad Pro 12/14.4. But having already typed text and changed its style to something else, I need the panels to show those values.

    It's more than a little irritating.

    Illustrator 23.0.3 on Win10

    It is vitally important to me that the Character and Paragraph panels tell me the truth at all times: an accurate description of the properties in play based on the selected text or the cursor position if nothing is selected.

    I constantly run into the problem where I select a line of text and the 'space before' and 'space after' controls in the Paragraph panel are completely wrong. Clicking the up/down arrows on the controls will change the displayed (wrong) value, and the text will suddenly leap to god-knows-where, rather than the desired "up or down… more

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    4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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18. Freeform gradients become uneditable

    I actually don't know if this is a feature request or a bug report, but I can't edit freeform gradients after I deselect the object with the gradient and then come back to it. When I come back to an object with a freeform gradient, using the gradient tool, the mouse pointer gets a little "no" symbol next to it (Wikipedia says it's called a general prohibition sign) and I can't see, let alone select and edit, any of the stops of the gradient. Is this a bug, or am I supposed to not be able to edit these? If it's not a bug, then this is a feature request for the ability to edit freeform gradients.

    I actually don't know if this is a feature request or a bug report, but I can't edit freeform gradients after I deselect the object with the gradient and then come back to it. When I come back to an object with a freeform gradient, using the gradient tool, the mouse pointer gets a little "no" symbol next to it (Wikipedia says it's called a general prohibition sign) and I can't see, let alone select and edit, any of the stops of the gradient. Is this a bug, or am I supposed to not be able to edit these? If… more

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    1 comment  ·  Gradients  ·  Delete…  ·  Admin →
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19. Too small to use?

    When scaling down a complex drawing especially one created by image trace it often says cannot complete the operation because it would make some objects too small to use. So how can i scale my group? Can you just disappear those objects? If they are too small to use they must be too small to see so make them go away. Or it could automatically select them so you have the option to delete them. It seems silly that i can't make something the size i need because a part of it is too small to use. I'm on mac os sierra 10.12.8 and my adobe applications are up to date.

    When scaling down a complex drawing especially one created by image trace it often says cannot complete the operation because it would make some objects too small to use. So how can i scale my group? Can you just disappear those objects? If they are too small to use they must be too small to see so make them go away. Or it could automatically select them so you have the option to delete them. It seems silly that i can't make something the size i need because a part of it is too small to use. I'm on mac… more

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    7 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

20. Not saving work

    Illustrator 2019 is not saving my work properly. I save the file, then close and reopen it to find only half the work was actually saved.

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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