Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
- or
No existing idea results
- ~ No ideas found ~
8091 results found
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Illustrator not outlining type correctly
I've only started to encounter this recently and it doesn't happen with all fonts. When I outline certain typefaces - such as your Source Sans - it outlines parts of some letters individually, such as the bar in the letter 'A' in the attached example, or does some bizarre detour as seen in both the comma and the apostrophe (the two most typical examples I could think of).
All I am doing is outlining type with no stroke.
I'm running Illustrator 24.3 and Catalina 10.15.6
5 votes -
Sizing bug of objects with corner radius
Create a rectangle 25mm x 25mm.
Change corner radius to 1mm.
Rotate the rectangle 45 degrees.
Try to change the with or height to 25mm in the transform palette.
You will get weird 24,7714mm, 25,0076mm, 24,9997 sizes.
Illustrator 24.3 MacOS verion.
It's a shame that such an expensive graphic program can't handle the basic task of sizing objects.5 votes -
Decimal points added to values - Precision issues
I am operating on Windows 10 and just updated to Ilustrator 24.3.
I am having all kinds of massive issues with precision when working in files created between Illustrator 24.1 and the most recent update at 24.3. When I create text and set the point size, I'll come back later to find that it is "48.002 pts" and that the horizontal scale is at "99.9987%" and it is no longer aligned at x: 1 in., y: 1 in., but has moved to "x: 1.005 in" and "y: .9998 in." This happens will all kinds of objects, not just text. The values are changing and shifting even if I try resetting them or typing in exact values.
I don't have pixel snapping or anything like that on, and it only happens with files created during that time period, even after resaving them in the updated 24.3. Are these files doomed to be broken forever?
I am operating on Windows 10 and just updated to Ilustrator 24.3.
I am having all kinds of massive issues with precision when working in files created between Illustrator 24.1 and the most recent update at 24.3. When I create text and set the point size, I'll come back later to find that it is "48.002 pts" and that the horizontal scale is at "99.9987%" and it is no longer aligned at x: 1 in., y: 1 in., but has moved to "x: 1.005 in" and "y: .9998 in." This happens will all kinds of objects, not just text. The…
5 votes -
Stability update made Illustrator very unstable
I noticed the 27/07/2020 update described itself as addressing stability issues, which I didn't have. Since the update ran, 3 hours ago, I've had three crashes - all when copying text and graphics together. My crash report crashed too.
5 votesIf you see this issue with AI 24.2.2 update, please revert to 24.2.1. This article contains details for revert to an older version – https://helpx.adobe.com/in/download-install/using/install-previous-version.html
We are working on a fix for this issue. -
Operation cannot complete because of an unknown error. [CANT] - Crashes and will not open application
Illustrator 24.2 and 24.2.1
Windows 10 HomeI've been getting the following error since version 24.2 but was still able to open and do work.
The operation cannot complete because of an unknown error. [CANT]
Yesterday I chose to update to 2.2.1 thinking it might fix that error. Now I cannot open Illustrator at all. I am not an IT person, but I have already tried the following to fix it but to no avail:
-Restarting my machine multiple times.
-Uninstalling and reinstalling Illustrator with options
-Uninstalling and reinstalling Illustrator with remove options
-Going back to an earlier version
-Allowing the diagnostic tool to run (apparently this option is available in the latest version). But after it ran through 3 or 4 initializations, it crashed as well and now I no longer even get that option.
-Removed all the old versions in my user profile [user]/AppData/Roaming/Adobe
-Removed old versions in the Program files Program Files/Adobe/
-I ran the Adobe Cleaner Tool [just on Illustrator]
-Uninstalled and reinstalled Adobe CC Cloud Desktop Version
-I tried to start Illustrator in Win. Safe mode, still crashed.
-I finally did a system restore that backed it up to version 24.1.3 and am still getting the error message.I have spent the last two full days trying to fix this and am at my wits end. I am about to completely uninstall Adobe CC Desktop again using the Adobe Cleaner Tool and start from scratch because I'm already behind on work and have to get something running ASAP.
Has anyone else had this problem and were you able to fix it?
Illustrator 24.2 and 24.2.1
Windows 10 HomeI've been getting the following error since version 24.2 but was still able to open and do work.
The operation cannot complete because of an unknown error. [CANT]
Yesterday I chose to update to 2.2.1 thinking it might fix that error. Now I cannot open Illustrator at all. I am not an IT person, but I have already tried the following to fix it but to no avail:
-Restarting my machine multiple times.
-Uninstalling and reinstalling Illustrator with options
-Uninstalling and reinstalling Illustrator with remove options
-Going back to an earlier version
-Allowing…5 votes -
New update, stroke profile bug
Just got the latest update and now my Width profile 3 on stroke settings is adding these little rounded bumps to the corners that were (prior to update) sharp. The end points are also slightly curved. Right side does not have bumps but has same curve when points on this profile used to be sharp. All of my settings and prefs have stayed the same. I use this stroke profile alot so I noticed this issue right away. Please fix. Photo attached.
Thanks
5 votes -
Please Select a Key in Current Document
When I attempt to align an object to a key object, I get an error stating Please select a Key in Current Document.
I only have one file open containing one artboard.
I've attempted to move the object I want aligned inside the artboard area as well and still get the same error.
I've attached a screenshot for reference.
5 votes -
Current bugs that are making it nearly impossible to get work done
As I type this, I'm reinstalling AI for the second time this month. This time without saved prefs. Please, Adobe, make this storied and remarkable piece of software STABLE before you talk about giving us new features. I don't want a new icon, I want not to have to explain to my boss that I didn't get anything done this morning because my industry-standard software didn't work.
AI 24.2 (June 2020)
MacBook Pro 16"
2.6 GHz 6-Core Intel Core i7
32 GB
AMD Radeon Pro 5500M 8 GB
Intel UHD Graphics 630 1536 MB
1 TB internal SSD, with 2 external SSD scratch disks- Crashes CONSTANTLY. Connect or disconnect a display: crash. Wake computer from sleep: crash. Check email in a different app: crash. Literally, walk away from my desk or use another app for a while: crash. This has been happening since March. I've sent so many reports, complete with what I was doing "to trigger the problem."
- Intermittently doesn't update files hosted in the library/cloud.
- When a filename in that library is selected, you start typing a new name and it starts selecting tools with keyboard shortcuts.
- When making a change to width or height, proportions are locked even if the lock proportions button is unselected.
- Align buttons randomly throw the non-key object hundreds of pixels out of place when you're trying to align to center. This one has been going on for years.
- New real-time drawing intermittently doesn't work, even on a new document, with only a single vector rectangle and one short sentence of text.
- Can't resize certain panel group widths (this started today).
- Regularly resets Snap to Pixel, after I've turned it off.
- Export for Screens constantly forgets where you last saved a file. Intermittently does this immediately after setting the output location, effectively ignoring my input.
- Export for Screens adds a suffix to file names, even if you removed said suffix.
As I type this, I'm reinstalling AI for the second time this month. This time without saved prefs. Please, Adobe, make this storied and remarkable piece of software STABLE before you talk about giving us new features. I don't want a new icon, I want not to have to explain to my boss that I didn't get anything done this morning because my industry-standard software didn't work.
AI 24.2 (June 2020)
MacBook Pro 16"
2.6 GHz 6-Core Intel Core i7
32 GB
AMD Radeon Pro 5500M 8 GB
Intel UHD Graphics 630 1536 MB
1 TB internal SSD, with 2…5 votes -
Navigator does not change view
In V24.02(win10, 64bit) the Navigator panel does not change the View. Wherever you click in the Navigator, the view is just moving in diagonal direction slowly.
5 votes -
Keyboard increment setting bug
Illustrator 24.2.1
Mac OS 14.6 iMac Late 2015 27"Same problem exists as of 24.2.1: the default for Keyboard Increment does not stick properly when units are set to Picas. My existing default of 0p1 (1 point) has changed to 0p0.9996 (0.9996 point), and any attempt to change it to 0p1 while in Picas does not stick. However, if units are Points, it stays correctly at 1pt, but change the units to Picas, the value changes to 0p0.9996.
UPDATE: this happens in other places than the Prefernce for Keyboard Increment, and also happens whether the units are Picas or Points. e.g. if Keyboard incremment is set to 1pt, using the arrow keys to move an object results in very imprecise positioning. hitting the arrow key once moves an object from 0 to 0.9996pt instead of 1pt. Hit it again and it moves to 2.0004pt instead of 2. However, hit it one more time and it goes properly to 3pt exactly, and so on. Problem exists in both unit setting, Picas/Points.
I have reverted back to 24.1.3 and all is fine.
Illustrator 24.2.1
Mac OS 14.6 iMac Late 2015 27"Same problem exists as of 24.2.1: the default for Keyboard Increment does not stick properly when units are set to Picas. My existing default of 0p1 (1 point) has changed to 0p0.9996 (0.9996 point), and any attempt to change it to 0p1 while in Picas does not stick. However, if units are Points, it stays correctly at 1pt, but change the units to Picas, the value changes to 0p0.9996.
UPDATE: this happens in other places than the Prefernce for Keyboard Increment, and also happens whether the units are Picas or Points.…
5 votes -
magically appearing anchor points
When I join paths, use the pathfinder tools, or shapebuilder options, anchors that I DID NOT create, appear. There is no rhyme or reason to when it will decide to do it. So annoying. Over time this degrades the image when enlarging, shrinking, offsetting paths and a number of other features I don't want to waste my time listing. I don't care what you say about vectors and your program, I've been doing this a long time, it happens. I personally deal with vinyl plotters. Plotters don't like unnecessary or extra anchor points. It can slow down the cut process and cause inconsistencies in the cuts. Anchor points also increase file size and the amount of processing power. Two things aren't a big deal for me, but are for many other people.
When I join paths, use the pathfinder tools, or shapebuilder options, anchors that I DID NOT create, appear. There is no rhyme or reason to when it will decide to do it. So annoying. Over time this degrades the image when enlarging, shrinking, offsetting paths and a number of other features I don't want to waste my time listing. I don't care what you say about vectors and your program, I've been doing this a long time, it happens. I personally deal with vinyl plotters. Plotters don't like unnecessary or extra anchor points. It can slow down the cut process…
5 votes -
Ghost element sneaks in my groups
Hi!!
I encounter a bug in Illustrator. You will find the description below but also a video that explains a lot better what I am trying to say.
1) OS: Windows
Version: 10.0
System Architecture: x64
Illustrator version: 24.1.22) When I just try to select a group from the active window.
3) I expect to only select element from this group
4) Somehow there is a ghost element that I can see alone when I unselect my group. This ghost stays there and mess up my resizing then..5 votes -
SVG export with text – line breaks forcing text to convert to outlines
I've been working on a project that requires SVG files with embedded text and have discovered what seems to be a bug.
It seemed arbitrary at first, that some text objects would be converted to outlines while others would remain as text. I finally figured out that forced line breaks were the culprit, as illustrated in the screenshots I've attached. The problem is the same whether you use point type or area type objects.
I'm currently running the latest version of Illustrator (24.1.2) on macOS High Sierra (10.13.6).
I've also noticed this issue is similar to another one that might be related:
https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/37024969-svg-textI've been working on a project that requires SVG files with embedded text and have discovered what seems to be a bug.
It seemed arbitrary at first, that some text objects would be converted to outlines while others would remain as text. I finally figured out that forced line breaks were the culprit, as illustrated in the screenshots I've attached. The problem is the same whether you use point type or area type objects.
I'm currently running the latest version of Illustrator (24.1.2) on macOS High Sierra (10.13.6).
I've also noticed this issue is similar to another one that…
5 votes -
new project presets not appearing
I am starting a course to learn Adobe Illustrator. However, when I click on "create new" the dialogue box that opens only populates with Adobe Stock templates. No matter if I click print, web, or mobile there are no presets or options for me to change the project settings. Kind of hard to begin the course if I can't create a project with the specific setting for my assignments.
5 votes -
Selection Tool
When using the selection tool, I can't change the size of an object anymore.
5 votes -
Can't move text along path - vertical line handles missing
The vertical lines that usually show up when pushing text along the path is missing. Even when using Direct Selection Tool, there are no handles to control the direction and placement of text along a path which is very frustrating.
Operating System:
Macbook Pro (retina, mid 2015)
macOS Mojave V10.14.5
Processor 2.2 GHz Intel Core i7
Illustrator v24.1.25 votes -
A semicircle shape gets exported as a circle in SVG
When I create a shape that is between a circle and a square, it is rendered as a circle in an SVG export, while a PNG export (via save for web) makes a good shape.
5 votes -
Cannot select or move a stroke with the direct selection tool
I created a square. I tried to select one edge of the square to alter the shape. The direct selection tool would not select the stroke. It was a 1 point stroke. No matter which mode I used (outline or preview) it would not select the stroke.
I expect the direct selection tool to be able to select a stroke so that I can move it. This is not happening. Well, it does happen, eventually, but only after about 30 attempts. It should only take one attempt. And, no, changing the the selection tolerance does not help, and "object selection by path only" is not selected. Any help to get the program to actually work is greatly appreciated.
MacOS Catalina 10.15.3
Illustrator 2020 version 24.1.0
This also happens on my computer at work, which is running the same version of illustrator.I created a square. I tried to select one edge of the square to alter the shape. The direct selection tool would not select the stroke. It was a 1 point stroke. No matter which mode I used (outline or preview) it would not select the stroke.
I expect the direct selection tool to be able to select a stroke so that I can move it. This is not happening. Well, it does happen, eventually, but only after about 30 attempts. It should only take one attempt. And, no, changing the the selection tolerance does not help, and "object selection…
5 votes -
Selections are automatically deselected after a few seconds
Lately, Illustrator will deselect anything I select with either the selection or direct selection tool (doesn't matter which one) and it makes for a very frustrating experience. Anyone have an idea to fix?
I am running Dell (windows) latest AI version
Core i9 2.9 ghz
32GB RAM
Windows 10 Enterprise ("1903)
have a eGPU hooked up external 4k monitor with Radeon card.5 votes -
Pen pressure doesn't work on side car
I'm using macOS 10.15.3 and 12.9inch 2rd gen iPad Pro.
Apple Pencil Pen pressure doesn't recognized by Illustrator while sidecaring but works fine on Photoshop. please resolve asap, I need my blob brush.
Also, let me use [] to size the distortion brushes would be great, to right click and adjust brush size is kinda ********. Also add pen pressure support please.
Much love, get your sht together.5 votes
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