Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
- or
No existing idea results
- ~ No ideas found ~
8091 results found
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BUG? CC Color Library: Not Applied or Freezing
When I select an object and tried to color it from my CC library colrs - it doesn't apply to the shape/font - if I right click on a color in the CC library Panel, the panel freezes for a moment and disappears.
5 votes -
DXF files on a Mac interpreted wrongly
I often have to import DXF drawing files of model glider plans. For a few years now, over several versions of Illustrator, I noticed that I am missing lines and solved the problem by selecting the missing and finding similar stroke weights, hoping it would find them all.
Today I had a discussion over Skype with a friend who runs Illustrator on a PC on which the plan files view perfectly correctly, so there appears to be a problem in the Mac Illustrator version. I have attached a pdf file showing the difference in display
5 votes -
Lag and Illustrator "Not Responding" after copy command
The platform is: Illustrator 23.0.6 64-bit, on Win10 Enterprise 1903 latest updates, and with nVidia drivers R430 U5 (431.70).
The bug is that Illustrator freezes for ~5 seconds after/during a simple copy command, and "Not Responding" is displayed on the top title bar. This can be induced by just opening a new file, drawing a rectangle, then trying to copy it (with Ctrl-C or with the menu command).
This is destroying my workflow...
5 votesThis certainly is not a normal behaviour of Illustrator.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Illustrator file closes without warning/saving if accidentally re-opened while canceling errors / relink prompts
If you unintentionally open an Illustrator file to open it but realize it was one that was already open, it's possible to lose any changes you've made to that file without warning.
Steps to repeat:
1. Open a file that results in a dialog box to show before completely opening (mismatched color profile, missing links, etc).
2. Modify the document in some way, but do not save it.
3. Return to Explorer and open the file again.
4. When the Illustrator brings up a dialog box, click cancel instead of ok.
5. The document you had open will close without prompting to save.If you unintentionally open an Illustrator file to open it but realize it was one that was already open, it's possible to lose any changes you've made to that file without warning.
Steps to repeat:
1. Open a file that results in a dialog box to show before completely opening (mismatched color profile, missing links, etc).
2. Modify the document in some way, but do not save it.
3. Return to Explorer and open the file again.
4. When the Illustrator brings up a dialog box, click cancel instead of ok.
5. The document you had open will close without…5 votes -
Place Tiff with layer comps doesn't retain selected comps on save and reopen
Placing layered Tiffs with Layer Comps into Illustrator doesn't maintain the reference to those layer comps when reopening the file.
Steps:
1. Make PSD with layer comps and save as layered Tiff.
2. Place layered Tiff into Illustrator with "Show Layer Options" selected.
3. From "Tiff options" dialogue select "Layer Comps <dropdown select layer comp A>"
4. Also, select "When updating link: <dropdown select 'Keep layer visibility overrides'>"
4. Repeat steps 2, 3 and 4 selecting a different layer comp
5. Save and close file
6. Reopen file. Layer comps on our (multiple) systems revert to all showing the "Last document state" meaning all placed objects have to be relinked and layer comps reselected every single time the file is openedThe expected result is for the selected layer comps to stay as requested.
Mac (fully up to date)
Illustrator 23.0.4Placing layered Tiffs with Layer Comps into Illustrator doesn't maintain the reference to those layer comps when reopening the file.
Steps:
1. Make PSD with layer comps and save as layered Tiff.
2. Place layered Tiff into Illustrator with "Show Layer Options" selected.
3. From "Tiff options" dialogue select "Layer Comps <dropdown select layer comp A>"
4. Also, select "When updating link: <dropdown select 'Keep layer visibility overrides'>"
4. Repeat steps 2, 3 and 4 selecting a different layer comp
5. Save and close file
6. Reopen file. Layer comps on our (multiple) systems revert to all showing the "Last…5 votes -
Trim view not persistent when leaving isolation mode
When viewing a document in Trim View, and then isolating an object/group, leaving the Isolation Mode resets the view mode to the default, instead of returning or remaining in Trim View.
(Running Illustrator 23.0.4 on macOS 10.14.2)
5 votes -
slow cursor on second monitor when using Adobe Illustrator - only while using Ai
When I used illustrator on my second monitor, the mouse cursor is astoundingly slow and a reduced range across the screen. This only happens when I use illustrator, not other applications. I am using a macOS Mohave 10.14.5 (18F132) and am connecting to my monitor with an HDMI using an HDMI/USB adapter for my laptop.
This costs me in time and efficiency at my job, as I'm sure it does for other people, who have posted similar complaints on adobe forums. Please fix it!
5 votes -
lag issue with Blob Brush
Major issue with Blob Brush lagging (if using either mouse OR tablet). When using Blob brush on earlier versions, no lag at all.
5 votes -
There is not enough memory available to process the appearance of an object
Mac os MOjave
Processor 3.1 Ghz Intel Core i7
Memory 8gb
Graphics Intel Iris Graphics 6100 1526 MBIllustrator 23.0.4
I'm getting an error message (There is not enough memory available to process the appearance of an object) when I open a file or create a new file in Illustrator. After I close the document, everything in illustrator gets greyed out and I have to force quit to close illustrator. I have to repeat this open and force quitting several times before I could get a document to work as normal. Could you please advise if there's a fix for this? Thank you.
Mac os MOjave
Processor 3.1 Ghz Intel Core i7
Memory 8gb
Graphics Intel Iris Graphics 6100 1526 MBIllustrator 23.0.4
I'm getting an error message (There is not enough memory available to process the appearance of an object) when I open a file or create a new file in Illustrator. After I close the document, everything in illustrator gets greyed out and I have to force quit to close illustrator. I have to repeat this open and force quitting several times before I could get a document to work as normal. Could you please advise if there's a fix for…
5 votes -
Why can't I select and deslect multiple layers with shift& alt anymore?
Oh this drives me crazy,... I suddenly can't select multiple layers by holding down the shift key. And deselecting with alt isn't working either.
Does anyone know how to solve this because I can't work this way.
I already restarted, did an extra update, nothing seems to help.5 votes -
Files preview sticks after opening multiple documents
After having a couple of documents open for roughly an hour, I go to open a new document as well. However, after clicking to open this document I am presented with the preview of the document that was already open in the background.
Now when I click on any one of the three documents in illustrator they all show the same preview. You can see in the screen shots, three different documents showing the same preview.
I have to close Illustrator down and reopen it. This happens Multiple times a day and is disrupting my workflow immensely.
I am running version 23.0.3 CC, on a Macbook Pro (Late 2013) - OS Mojave 10.14.3 - 16GB RAM, NVIDIA GT750M, Intel Core i7 2.3 Ghz.
After having a couple of documents open for roughly an hour, I go to open a new document as well. However, after clicking to open this document I am presented with the preview of the document that was already open in the background.
Now when I click on any one of the three documents in illustrator they all show the same preview. You can see in the screen shots, three different documents showing the same preview.
I have to close Illustrator down and reopen it. This happens Multiple times a day and is disrupting my workflow immensely.
I am running…
5 votes -
Blends with 3D objects do not retain rotation values when expanded
When creating blends with 3D objects, Illustrator does a decent job of calculating the rotation within 3D space. However, when the blend is expanded, rotation values are not retained. Trying to edit the effect resets the values to that of the base objects used to create the blend.
5 votes -
AI 23.03 - Absolute Performance Hog
AI has a clear performance problem on my MacBook Pro (Mid 2015, 15", top of the line model). My computer bogs down entirely, fans kick up, the software is extremely slow to respond to doing anything, even simple tasks. It's not isolated to my file--it is the software. Upon quitting, my system returns to normal. The CPU processes for AI were in excess of 120% and consuming nearly 40% of my entire CPU processor power (2.8 GHz i7, 16GB Ram).
No trouble with previous version of AI.
5 votes -
Character/Paragraph panels - lazy and/or incorrect updating
Illustrator 23.0.3 on Win10
It is vitally important to me that the Character and Paragraph panels tell me the truth at all times: an accurate description of the properties in play based on the selected text or the cursor position if nothing is selected.
I constantly run into the problem where I select a line of text and the 'space before' and 'space after' controls in the Paragraph panel are completely wrong. Clicking the up/down arrows on the controls will change the displayed (wrong) value, and the text will suddenly leap to god-knows-where, rather than the desired "up or down by 1pt" relative to the other text in the paragraph.
Sometimes I can see the correct current values for the text by putting the cursor in the line and moving it around with the arrow keys. The actual current values will briefly display before being replaced with Illustrator's mistaken idea of what values should be displayed.
See attached video of the Character panel doing the same thing. The cursor is on a line of text that is set in Adobe Caslon at 25pt, but the panel is telling me it's Myriad Pro 12pt. Each time I move the cursor, the correct values are (briefly) displayed before being replaced with the uselessly wrong values. FWIW, the wrong values are the defaults: "[Normal Character Style]" and "[Normal Paragraph Style]" in the Character/Paragraph Styles panels, and if I created a new text box and started typing, yes, I'd get Myriad Pro 12/14.4. But having already typed text and changed its style to something else, I need the panels to show those values.
It's more than a little irritating.
Illustrator 23.0.3 on Win10
It is vitally important to me that the Character and Paragraph panels tell me the truth at all times: an accurate description of the properties in play based on the selected text or the cursor position if nothing is selected.
I constantly run into the problem where I select a line of text and the 'space before' and 'space after' controls in the Paragraph panel are completely wrong. Clicking the up/down arrows on the controls will change the displayed (wrong) value, and the text will suddenly leap to god-knows-where, rather than the desired "up or down…
5 votes -
Freeform gradients become uneditable
I actually don't know if this is a feature request or a bug report, but I can't edit freeform gradients after I deselect the object with the gradient and then come back to it. When I come back to an object with a freeform gradient, using the gradient tool, the mouse pointer gets a little "no" symbol next to it (Wikipedia says it's called a general prohibition sign) and I can't see, let alone select and edit, any of the stops of the gradient. Is this a bug, or am I supposed to not be able to edit these? If it's not a bug, then this is a feature request for the ability to edit freeform gradients.
I actually don't know if this is a feature request or a bug report, but I can't edit freeform gradients after I deselect the object with the gradient and then come back to it. When I come back to an object with a freeform gradient, using the gradient tool, the mouse pointer gets a little "no" symbol next to it (Wikipedia says it's called a general prohibition sign) and I can't see, let alone select and edit, any of the stops of the gradient. Is this a bug, or am I supposed to not be able to edit these? If…
5 votes -
Too small to use?
When scaling down a complex drawing especially one created by image trace it often says cannot complete the operation because it would make some objects too small to use. So how can i scale my group? Can you just disappear those objects? If they are too small to use they must be too small to see so make them go away. Or it could automatically select them so you have the option to delete them. It seems silly that i can't make something the size i need because a part of it is too small to use. I'm on mac os sierra 10.12.8 and my adobe applications are up to date.
When scaling down a complex drawing especially one created by image trace it often says cannot complete the operation because it would make some objects too small to use. So how can i scale my group? Can you just disappear those objects? If they are too small to use they must be too small to see so make them go away. Or it could automatically select them so you have the option to delete them. It seems silly that i can't make something the size i need because a part of it is too small to use. I'm on mac…
5 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Not saving work
Illustrator 2019 is not saving my work properly. I save the file, then close and reopen it to find only half the work was actually saved.
5 votes -
snap
Snap to point is always pixels off, so "joining" doesn't work. Pen tool also won't connect to an anchor and will also be pixels off. Snap to point is turned on. Can't join points of lines and shapes to one another to make complete shape.
5 votes -
Create Outline shortcut is not working
I'm not sure when this started happening but CTRL + SHIFT + O isn't working as a command for create outlines.
Notes:
All other key commands work fine
My O key isn't broken
The command is still correct in preferences
Doing "Create Outlines" from the menu works just fine.
I've tried reselecting, restarting, multiple documents. It's simply not working, It's very weird.. anyone?
5 votes -
Subtracted shapes get drawn with a skewed artifact covering them at the top
This is an odd issue that is kind of hard to explain.
Whenever I am using the Minus Front tool on some objects, the appearance doesn't end up quite right. For example, I subtracted these outlined text characters from a black background. The blue outlines show that they were subtracted correctly, but the white background showing through is cut off in the wrong spots?-
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Luminoso with Black Currants 750ml 2021 - PRINT.ai 1729 KB -
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p merge.ai 907 KB
5 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
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