7711 results found

1. 環境設定の変更ができません

   バージョン26.5

   9/12アップデート。
   環境設定を開くと添付のようにメニューのみ表示されて、項目が表示されません。ウィンドウを広げることもできないです。

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   PCM Miyuki responded

   西名慧美 さま

   Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。

   お使いのオペレーションシステムは、Mac OS X 10.15.7とのことですが、こちらのページにて、Illustrator の必要システム構成を今一度ご確認をお願いいたします。

   https://helpx.adobe.com/jp/illustrator/system-requirements.html#macos-sys

   ちなみに、最新版のMacOS12.5ですと、環境設定は問題なく動作しておりました。

   お手数ですが、ご確認の上、また何かございましたらご返信のほど、よろしくお願いいたします。

   引き続きどうぞよろしくお願いいたします。

   Illustratorデスクトップ版チーム

2. URGENT: Enter key does not work in any Type Tools Illustrator Beta 26.6.555

   Adobe Tech Support was unable to resolve.

   This was not a problem in the prior release of 26.6 before .555

   When using the type tool in any form, horizontal, vertical, etc., the enter key no longer inserts either a [CR] or [CR LF].

   This is inconvenient for working with headlines or titling (attached graphic), but an absolute dealbreaker for working with long text.

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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3. Toggling Layer Visibility Causes Hang

   Toggling layer visibility seems to be increasingly difficult for my latest release of the standard Illustrator build. I just tried a complete uninstall/reinstall, and the problem persists. Once I toggle layers on/off without any other active layer visible I get the Mac beach ball/spinning wheel. If I add a blank placeholder layer I have no issues toggling as shown below. This is the current release of Illustrator. I can share one of these files to see if it is setting related or cannot be reproduced, but I had this same issue on a much higher spec’d out PC than my current 2015 5K iMac shown in the video. The video excludes the beachball as Quicktime does not record the icon/spinning wheel. You will notice the layer visibility does not respond unless another layer is first enabled.

   iMac (Retina 5K, 27-inch, Late 2015)
   4 GHz Intel Core i7
   Memory 16 GB
   AMD Radeon R9 M395 2GB

   Resolution: 5120 x 2880
   Mac OS 12.4

   Illustrator 26.3.1

   Toggling layer visibility seems to be increasingly difficult for my latest release of the standard Illustrator build. I just tried a complete uninstall/reinstall, and the problem persists. Once I toggle layers on/off without any other active layer visible I get the Mac beach ball/spinning wheel. If I add a blank placeholder layer I have no issues toggling as shown below. This is the current release of Illustrator. I can share one of these files to see if it is setting related or cannot be reproduced, but I had this same issue on a much higher spec’d out PC than my… more

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   0 comments  ·  Layers  ·  Delete…  ·  Admin →
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4. Align to Center fails on imported .AI file, continuously moves right

   Mac OS Monterey 12.4
   Intel Core i5
   Adobe Illustrator (desktop) 26.3.1

   When I use the align panel or the toolbar to align the Great Seal of California, an imported .AI file, to the center of the artboard, it instead moves a number of pixels to the right. After multiple attempts, it moves to the edge of the artboard. This error does not affect other assets in the document. The error persists when switching from "align to artboard" to "align to selection".

   See attached file.

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5. Repeat Grid messes up variable width strokes

   When the artwork contains asymmetrical variable width strokes, those are converted to symmetrical variable width strokes when a Repeat grid is applied with mirroring.

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   0 comments  ·  Repeats  ·  Delete…  ·  Admin →
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6. New Automatic file backup missing?

   Just updated to AI 26.3.1 and the new Automatic Backup checkbox is missing from File Handling preferences.

   Running macOS 10.5.7.

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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7. SVG Export - Style Tag (Angled Apostrophe) Issue

   Hi,

   I have recently stumbled upon a random issue with exporting SVGs from Illustrator (Desktop). I am recycling some previously used assets that I know work fine and are fully compatible with Articulate Rise (the eLearning tool I import the SVGs to).

   For some reason, within the last week or so, something has changed. Now when I try to import my SVGs to Articulate, I get an error saying the file type is invalid. Having investigated this with the Articulate support team, we discovered that during the export process, Illustrator is adding a random invalid character (this one (`)).

   See attached images for reference.

   I can edit the styling using SVG viewer, but it's slowing down our output immensely and I'm not sure what has changed? I know for a fact these images work fine in the current courses they sit in.

   Note: If I ungroup the assets on the banner image, and export them as SVGs, they all import fine and don't have the angled apostrophe. If I group them together, however, the apostrophe appears! The obvious solution would be to ungroup and collect as a single asset, which I've tested and unfortunately, this still presents the same issue. I've also tested grouping newly created assets together there are no issues.

   Hopefully, someone out there can help out with this!

   Thanks in advance,
   Steph

   Hi,

   I have recently stumbled upon a random issue with exporting SVGs from Illustrator (Desktop). I am recycling some previously used assets that I know work fine and are fully compatible with Articulate Rise (the eLearning tool I import the SVGs to).

   For some reason, within the last week or so, something has changed. Now when I try to import my SVGs to Articulate, I get an error saying the file type is invalid. Having investigated this with the Articulate support team, we discovered that during the export process, Illustrator is adding a random invalid character (this one (`)).

   See… more

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8. Add Anchor Points adds sharp points on smooth curves (and converts smooths to sharps)

   If I have an circle with 4 smooth points and use Add Anchor Points command to add points to it, all new four point become sharp instead of smooth.

   Also, there are reports that Ai also convert original smooth points to sharp also, and this behaviour differs from platform to platform.
   Here is the link to the Twitter thread: https://twitter.com/onthehead/status/1516964920385961985

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9. SVG The Gradient go to black and the mask failed

   Hi, I use 26.2.1 version, I close illustrator and restart and export SVG, with Presentation Attributes, the Gradient go to black and the mask failed.
   I have surveryed file and report, you can see that.

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10. Recovered files folder appears after using Illustrator

    Every time after using Adobe Illustrator and the next time I turn on my Mac, «‎Recovered files»‎ folder appears in trash can with different Adobe folders inside. What’s this? Why it’s happening? And how can I fix it?

    macOS Monterey 12.3.1
    Illustrator 26.2

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11. "Export As" doesn't retain my settings.

    Since "Save for Web" is now "legacy" and assuming it will be removed in the future, I've moved to using "Export As" to save my files to JPEG or PNG. It works fine, BUT, while my format and resolution is remembered, anti-aliasing ALWAYS defaults to Type Optimized and I need it to be "Art Optimized" in both the PNG and JPEG export boxes. Please make these "Export As" boxes remember EVERY setting that I set since I'm going to always be using the same exact settings in my workflow.

    "Export for Screens" isn't an option for me since I can't rename my file in this export box. (On a side note, add an option to rename a file or append a word - Suffix in addition to Prefix - to a filename in this "Export for Screens" box.)

    Basically for exporting art to different formats. I need all options for exporting, including renaming, and I need Illustrator to remember those options or let me set preferences for those options.

    Since "Save for Web" is now "legacy" and assuming it will be removed in the future, I've moved to using "Export As" to save my files to JPEG or PNG. It works fine, BUT, while my format and resolution is remembered, anti-aliasing ALWAYS defaults to Type Optimized and I need it to be "Art Optimized" in both the PNG and JPEG export boxes. Please make these "Export As" boxes remember EVERY setting that I set since I'm going to always be using the same exact settings in my workflow.

    "Export for Screens" isn't an option for me since I can't… more

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12. このファイルを部分的にしか読み取ることができませんでした

    Win10HomeEdition

    規則性は不明ですが、リンクファイル等を用いているファイルを開く際に上記エラーが発生します。当該ファイルを作成したPCだと開けますが、他PCに移して開こうとすると上記エラーが発生する状況です。

    開くと実際に一部要素しか表示されません。

    もとの作成PCも開こうとしたPCもいずれも26.0.2を使用。
    最新verにアップロードしても同じ状況です。

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    Request to Contact Support  ·  PCM Maro responded

    Illustrator製品版フィードバックへのご協力ありがとうございます。

    こちらの現象ですが、機能バグではないと思われますので、もし、正しくリンクされている場合でも同様の現象が発生するという場合は、お手数をおかけいたしますが、カスタマーサポートにお問い合わせください。

    よろしくお願いいたします。

    Illustrator チーム

13. IUStringUnitsToAIReal doesn't recognize comma as decimal separator

    std::string input_ = "1,5"; // From Adobe header: The string to convert, which uses the localized international utilities (IU) decimal separator.
    AIReal n;
    sAIUser->IUStringUnitsToAIReal(ai::UnicodeString(input_), &n);

    This function interprets the text "1,5" as "15" even when the locale is set to a country where the system uses a comma decimal separator. Related functions IUStringToAIReal recognizes the comma, though.

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14. Align to Artboard

    Please fix "Align To..." bug or new feature. I never use "Align to Selection" and many times it automatically switches to "Align to Selection" on its own. I always use "Align to Artboard" and I like that it automatically changes to "Align to Key Object" when I select a key object and goes back to my preferred Align to preference "Align to Artboard" when I do not select a key object. Because it is not stay on my preferred "Align to Artboard" and, on its own changes to "Align to Selection" it causes a problem, for example since my preferred alignment is "Align to Artboard" and I'm trying to align multiple objects to the center or elsewhere to the artboard and they are already close to the center but not exact they will not align to the center of the artboard correctly when it on its own it changes to aligning to selection. The fact that it is not aligning to my preferred align to artboard may not be noticeable because the objects may already be close to the center but not exact and therefor causes a major problem with production material and time that is waisted because the objects did not align to my preferred "Align to Artboard". For years the align to... worked the same way and now it does not. The simple solution is for the alignment to stay on the users preferred Align To setting unless a key object is selected then revert back to the users Align To preferred setting not automatically change the users preferred Align To setting.

    Please fix "Align To..." bug or new feature. I never use "Align to Selection" and many times it automatically switches to "Align to Selection" on its own. I always use "Align to Artboard" and I like that it automatically changes to "Align to Key Object" when I select a key object and goes back to my preferred Align to preference "Align to Artboard" when I do not select a key object. Because it is not stay on my preferred "Align to Artboard" and, on its own changes to "Align to Selection" it causes a problem, for example since my preferred… more

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15. Stuck in outline mode, there is a pop-up window that comes up saying "can't finish previewing. Could not complete the requested operation."

    Stuck in outline mode, there is a pop-up window that comes up saying "can't finish previewing. Could not complete the requested operation."

    I try to do something in Illustrator and that pop-up comes up and I can't do anything to fix it. This is making it impossible to get work done as I'm just stuck in outline mode, if I hit command Y nothing happens but the pop-up.

    4 votes

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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16. need to fix control handles

    Handles have been broken for about 10 years now, time to fix them.
    Clicking on corner tool handle, making stuff rotate, trying to stretch one direction, then it stretching diagonally.

    Things like that should not be going wrong in software as old as illustrator.

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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17. Can't activate polygon tool from extended tool menu

    polygon tool can be activated from toolbar button by clicking and holding until the menu appears (see pic 1), but NOT from the entended toolbar menu (the ... button, see pic 2).

    I am running Illustrator CC v 26.0.3 on Win 10 Home 21H1

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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18. Illustrator crashes everytime I try to edit a graph

    First the graph tool was working perfectly, I made an area graph. But now after making some changes in colors and fonts in the graph, Illustrator is consistently crashing everytime I hit "Type" to edit it. How can I solve this?

    4 votes

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    Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi All,

    
    

    Thanks for reporting a crash you faced in Illustrator.

    Based on your report, Illustrator is crashing when you are trying to edit a graph.

    Can you please help us with a sample AI file and steps you follow to get this crash? It would help if you could share a sample video of the crash as well. This will help us to reproduce it in-house and fix it.

    
    

    With Best Regards,

    Aishwarya G Gadodia

    Illustrator Team

19. Eyedropper not working.

    Eyedropper is not working. I'm trying to copy text attributes and stroke attributes and it copies the white from the artboard.

    OS: Monterey 12.1
    Illustrator 2022 26.0.3
    Using eyedropper to copy stroke (weight and dashed stroke) and text attributes (typeface and color) and doesn't respond
    Doesn't copy the actual attributes of the stroke, it copies the white color of the artboard or grey that I don't know where ir came from. When eyedropping text it copies only the color but not the type properties.
    I'm an experienced Illustrator user, I've been using it since 1998 and this never happened to me.

    Eyedropper is not working. I'm trying to copy text attributes and stroke attributes and it copies the white from the artboard.

    OS: Monterey 12.1
    Illustrator 2022 26.0.3
    Using eyedropper to copy stroke (weight and dashed stroke) and text attributes (typeface and color) and doesn't respond
    Doesn't copy the actual attributes of the stroke, it copies the white color of the artboard or grey that I don't know where ir came from. When eyedropping text it copies only the color but not the type properties.
    I'm an experienced Illustrator user, I've been using it since 1998 and this never happened to… more

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20. Line width tool issues

    When changing the line width with the "Width Tool", it creates little triangles in the line and distorts all the corners.

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    1 comment  ·  Strokes  ·  Delete…  ·  Admin →
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