8131 results found

1. Lag and Illustrator "Not Responding" after copy command

   The platform is: Illustrator 23.0.6 64-bit, on Win10 Enterprise 1903 latest updates, and with nVidia drivers R430 U5 (431.70).

   The bug is that Illustrator freezes for ~5 seconds after/during a simple copy command, and "Not Responding" is displayed on the top title bar. This can be induced by just opening a new file, drawing a rectangle, then trying to copy it (with Ctrl-C or with the menu command).

   This is destroying my workflow...

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   This certainly is not a normal behaviour of Illustrator.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

2. Illustrator file closes without warning/saving if accidentally re-opened while canceling errors / relink prompts

   If you unintentionally open an Illustrator file to open it but realize it was one that was already open, it's possible to lose any changes you've made to that file without warning.

   Steps to repeat:
   1. Open a file that results in a dialog box to show before completely opening (mismatched color profile, missing links, etc).
   2. Modify the document in some way, but do not save it.
   3. Return to Explorer and open the file again.
   4. When the Illustrator brings up a dialog box, click cancel instead of ok.
   5. The document you had open will close without prompting to save.

   If you unintentionally open an Illustrator file to open it but realize it was one that was already open, it's possible to lose any changes you've made to that file without warning.

   Steps to repeat:
   1. Open a file that results in a dialog box to show before completely opening (mismatched color profile, missing links, etc).
   2. Modify the document in some way, but do not save it.
   3. Return to Explorer and open the file again.
   4. When the Illustrator brings up a dialog box, click cancel instead of ok.
   5. The document you had open will close without… more

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   5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. Place Tiff with layer comps doesn't retain selected comps on save and reopen

   Placing layered Tiffs with Layer Comps into Illustrator doesn't maintain the reference to those layer comps when reopening the file.

   Steps:
   1. Make PSD with layer comps and save as layered Tiff.
   2. Place layered Tiff into Illustrator with "Show Layer Options" selected.
   3. From "Tiff options" dialogue select "Layer Comps <dropdown select layer comp A>"
   4. Also, select "When updating link: <dropdown select 'Keep layer visibility overrides'>"
   4. Repeat steps 2, 3 and 4 selecting a different layer comp
   5. Save and close file
   6. Reopen file. Layer comps on our (multiple) systems revert to all showing the "Last document state" meaning all placed objects have to be relinked and layer comps reselected every single time the file is opened

   The expected result is for the selected layer comps to stay as requested.

   Mac (fully up to date)
   Illustrator 23.0.4

   Placing layered Tiffs with Layer Comps into Illustrator doesn't maintain the reference to those layer comps when reopening the file.

   Steps:
   1. Make PSD with layer comps and save as layered Tiff.
   2. Place layered Tiff into Illustrator with "Show Layer Options" selected.
   3. From "Tiff options" dialogue select "Layer Comps <dropdown select layer comp A>"
   4. Also, select "When updating link: <dropdown select 'Keep layer visibility overrides'>"
   4. Repeat steps 2, 3 and 4 selecting a different layer comp
   5. Save and close file
   6. Reopen file. Layer comps on our (multiple) systems revert to all showing the "Last… more

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   4 comments  ·  Other...  ·  Delete…  ·  Admin →
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4. Trim view not persistent when leaving isolation mode

   When viewing a document in Trim View, and then isolating an object/group, leaving the Isolation Mode resets the view mode to the default, instead of returning or remaining in Trim View.

   (Running Illustrator 23.0.4 on macOS 10.14.2)

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   1 comment  ·  Isolation  ·  Delete…  ·  Admin →
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5. slow cursor on second monitor when using Adobe Illustrator - only while using Ai

   When I used illustrator on my second monitor, the mouse cursor is astoundingly slow and a reduced range across the screen. This only happens when I use illustrator, not other applications. I am using a macOS Mohave 10.14.5 (18F132) and am connecting to my monitor with an HDMI using an HDMI/USB adapter for my laptop.

   This costs me in time and efficiency at my job, as I'm sure it does for other people, who have posted similar complaints on adobe forums. Please fix it!

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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6. lag issue with Blob Brush

   Major issue with Blob Brush lagging (if using either mouse OR tablet). When using Blob brush on earlier versions, no lag at all.

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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7. There is not enough memory available to process the appearance of an object

   Mac os MOjave
   Processor 3.1 Ghz Intel Core i7
   Memory 8gb
   Graphics Intel Iris Graphics 6100 1526 MB

   Illustrator 23.0.4

   I'm getting an error message (There is not enough memory available to process the appearance of an object) when I open a file or create a new file in Illustrator. After I close the document, everything in illustrator gets greyed out and I have to force quit to close illustrator. I have to repeat this open and force quitting several times before I could get a document to work as normal. Could you please advise if there's a fix for this? Thank you.

   Mac os MOjave
   Processor 3.1 Ghz Intel Core i7
   Memory 8gb
   Graphics Intel Iris Graphics 6100 1526 MB

   Illustrator 23.0.4

   I'm getting an error message (There is not enough memory available to process the appearance of an object) when I open a file or create a new file in Illustrator. After I close the document, everything in illustrator gets greyed out and I have to force quit to close illustrator. I have to repeat this open and force quitting several times before I could get a document to work as normal. Could you please advise if there's a fix for… more

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   0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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8. Why can't I select and deslect multiple layers with shift& alt anymore?

   Oh this drives me crazy,... I suddenly can't select multiple layers by holding down the shift key. And deselecting with alt isn't working either.

   Does anyone know how to solve this because I can't work this way.
   I already restarted, did an extra update, nothing seems to help.

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   1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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9. Blends with 3D objects do not retain rotation values when expanded

   When creating blends with 3D objects, Illustrator does a decent job of calculating the rotation within 3D space. However, when the blend is expanded, rotation values are not retained. Trying to edit the effect resets the values to that of the base objects used to create the blend.

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   2 comments  ·  Tools  ·  Delete…  ·  Admin →
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10. AI 23.03 - Absolute Performance Hog

    AI has a clear performance problem on my MacBook Pro (Mid 2015, 15", top of the line model). My computer bogs down entirely, fans kick up, the software is extremely slow to respond to doing anything, even simple tasks. It's not isolated to my file--it is the software. Upon quitting, my system returns to normal. The CPU processes for AI were in excess of 120% and consuming nearly 40% of my entire CPU processor power (2.8 GHz i7, 16GB Ram).

    No trouble with previous version of AI.

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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11. Freeform gradients become uneditable

    I actually don't know if this is a feature request or a bug report, but I can't edit freeform gradients after I deselect the object with the gradient and then come back to it. When I come back to an object with a freeform gradient, using the gradient tool, the mouse pointer gets a little "no" symbol next to it (Wikipedia says it's called a general prohibition sign) and I can't see, let alone select and edit, any of the stops of the gradient. Is this a bug, or am I supposed to not be able to edit these? If it's not a bug, then this is a feature request for the ability to edit freeform gradients.

    I actually don't know if this is a feature request or a bug report, but I can't edit freeform gradients after I deselect the object with the gradient and then come back to it. When I come back to an object with a freeform gradient, using the gradient tool, the mouse pointer gets a little "no" symbol next to it (Wikipedia says it's called a general prohibition sign) and I can't see, let alone select and edit, any of the stops of the gradient. Is this a bug, or am I supposed to not be able to edit these? If… more

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    1 comment  ·  Gradients  ·  Delete…  ·  Admin →
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12. Too small to use?

    When scaling down a complex drawing especially one created by image trace it often says cannot complete the operation because it would make some objects too small to use. So how can i scale my group? Can you just disappear those objects? If they are too small to use they must be too small to see so make them go away. Or it could automatically select them so you have the option to delete them. It seems silly that i can't make something the size i need because a part of it is too small to use. I'm on mac os sierra 10.12.8 and my adobe applications are up to date.

    When scaling down a complex drawing especially one created by image trace it often says cannot complete the operation because it would make some objects too small to use. So how can i scale my group? Can you just disappear those objects? If they are too small to use they must be too small to see so make them go away. Or it could automatically select them so you have the option to delete them. It seems silly that i can't make something the size i need because a part of it is too small to use. I'm on mac… more

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    7 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

13. Not saving work

    Illustrator 2019 is not saving my work properly. I save the file, then close and reopen it to find only half the work was actually saved.

    5 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. Snap to point is not precise

    Snap to point is always pixels off, so "joining" doesn't work. Pen tool also won't connect to an anchor and will also be pixels off. Snap to point is turned on. Can't join points of lines and shapes to one another to make complete shape.

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    2 comments  ·  Snapping  ·  Delete…  ·  Admin →
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15. Create Outline shortcut is not working

    I'm not sure when this started happening but CTRL + SHIFT + O isn't working as a command for create outlines.

    Notes:

    All other key commands work fine

    My O key isn't broken

    The command is still correct in preferences

    Doing "Create Outlines" from the menu works just fine.

    I've tried reselecting, restarting, multiple documents. It's simply not working, It's very weird.. anyone?

    5 votes

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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16. Pasting a text makes it loose its formatting

    mac OS 10.14.3 running AI 23.0.2

    The issue seems to be random and can't replicate every time.

    If I copy a group formed by a path and text sometimes, when pasting, the path is expanded (?) and the text loses its format.

    When pasting "in Front" or "in Back" sometimes works but ussually pastes in the left upper corner of the artboard.

    When pasting a text in any possible way (in Front, in Back, in Place ... ) all format is missing.

    The result is a little task consuming double or more time as the expected, delaying my performance and productivity. Plus the frustration that comes with it.

    mac OS 10.14.3 running AI 23.0.2

    The issue seems to be random and can't replicate every time.

    If I copy a group formed by a path and text sometimes, when pasting, the path is expanded (?) and the text loses its format.

    When pasting "in Front" or "in Back" sometimes works but ussually pastes in the left upper corner of the artboard.

    When pasting a text in any possible way (in Front, in Back, in Place ... ) all format is missing.

    The result is a little task consuming double or more time as the expected, delaying my performance and… more

    5 votes

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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17. Subtracted shapes get drawn with a skewed artifact covering them at the top

    This is an odd issue that is kind of hard to explain.
    Whenever I am using the Minus Front tool on some objects, the appearance doesn't end up quite right. For example, I subtracted these outlined text characters from a black background. The blue outlines show that they were subtracted correctly, but the white background showing through is cut off in the wrong spots?

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    5 votes

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    9 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

18. Every time Illustrator start, CEPHTMLengine steal focus by constantly being killed/crash and restarted

    This is a bug, not an idea.
    I'm using Illustrator 2019 with full Adobe CC over Windows 7 pro, Since the update from 2018 every time I start Illustrator all other windows loose focus every 20sec, including Illustrator. I can not even type a full sentence when illustrator is ON. Once Illustrator is closed, the normal focus returns.
    I noticed that the CEPHTMLEngine start when Illustrator start and its being killed or crash every 20sec and then is restarted, This restart steal focus from any program running in windows. The cycle continues until Illustrator is closed.

    I'm behind a corporate firewall that block any rogue application from accessing the internet and Adobe CC and Illustrator had been cleared and everything had worked OK since 2016 until the new 2019 version.

    Please fix this bug or indicate the procedure to prevent CEPHTMLengine from stealing focus.

    This is a bug, not an idea.
    I'm using Illustrator 2019 with full Adobe CC over Windows 7 pro, Since the update from 2018 every time I start Illustrator all other windows loose focus every 20sec, including Illustrator. I can not even type a full sentence when illustrator is ON. Once Illustrator is closed, the normal focus returns.
    I noticed that the CEPHTMLEngine start when Illustrator start and its being killed or crash every 20sec and then is restarted, This restart steal focus from any program running in windows. The cycle continues until Illustrator is closed.

    I'm behind a corporate… more

    5 votes

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    3 comments  ·  Performance  ·  Delete…  ·  Admin →
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19. Illustrator 2019 Alignment not working

    Illustrator 2019 Alignment feature not working. I can't center or align my work.

    5 votes

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    Need More Info  ·  5 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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20. Rotate tool repeatable bug,

    Copy by Rotate Tool, Repeatable Bug
    OS: Windows 10
    Illustrator Version: 23.0.1

    Steps to reproduce:

    1. create a box or square
    2. activate the rotate tool (R)
    3. click on any corner of the box to move the pivot
    4. begin rotation
    5. hold down ALT to initiate copy
    6. release mouse to end rotation and complete copy

    Expected Result:
    Copy of object created at rotation specified by tool.

    Actual Result:
    At this point, illustrator will not release the copy and end the rotation. Attempting to select off the tool will not be allowed, as if a modal dialog is up. The only way to regain control of the application is to attempt a force quit from the operating system level. This will force a save dialog, cancelling it will return focus to the application and allow the user to proceed.

    Workarounds attempted:
    Preference Folder removal and recreation.
    Reinstall and update.
    Disabling of GPU acceleration for Illustrator.

    None have any effect on the problem.

    Copy by Rotate Tool, Repeatable Bug
    OS: Windows 10
    Illustrator Version: 23.0.1

    Steps to reproduce:

    1. create a box or square
    2. activate the rotate tool (R)
    3. click on any corner of the box to move the pivot
    4. begin rotation
    5. hold down ALT to initiate copy
    6. release mouse to end rotation and complete copy

    Expected Result:
    Copy of object created at rotation specified by tool.

    Actual Result:
    At this point, illustrator will not release the copy and end the rotation. Attempting to select off the tool will not be allowed, as if a modal dialog is up. The only way to regain… more

    5 votes

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    3 comments  ·  Tools  ·  Delete…  ·  Admin →
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