Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
- or
No existing idea results
- ~ No ideas found ~
8093 results found
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Partially read the file disappears with legacy format
In Illustrator 25.2.3, myself, my client, his colleague, and their client, all run into a nasty bug where some ai files will not open.
The dialog saying Illustrator could only partially read the file will appear and the file can't be recovered properly. Sometimes the file(s) can be opened on a second attempt, but, we have found that only by saving the files in Legacy format, will this bug disappear and the files are usable once again.
4 votes -
Gaussian Blur Bug Changes Appearance Between Different Versions
This is a major flaw!
We have an Illustrator file created in CC 2019 (23.0.6), it contains a PSD element that has a gaussian blur effect applied to it in Illustrator, set to a radius of 9 pixels, this produced a subtle blurred appearance. The file was then sent to a printer for test printing where they are using Illustrator CC 2021 (version unknown) and when they open the file the object becomes very blurred, completely changing its appearance.
I've managed to replicate the bug using Illustrator CC 2020, the object's radius blur effect changes to 9.021 pixels and the appearance becomes very blurred, see images attached*. FYI the raster effects matched in both versions of Illustrator, nothing was changed at all when opening the file.
Unfortunately the printer didn't check the PDF we supplied to see if it matches the appearance and our client was not happy when he received the proof.
*Please note that in the 1st screenshot, I haven't got 'Preview' ticked but the appearance is correct.
This is a major flaw!
We have an Illustrator file created in CC 2019 (23.0.6), it contains a PSD element that has a gaussian blur effect applied to it in Illustrator, set to a radius of 9 pixels, this produced a subtle blurred appearance. The file was then sent to a printer for test printing where they are using Illustrator CC 2021 (version unknown) and when they open the file the object becomes very blurred, completely changing its appearance.
I've managed to replicate the bug using Illustrator CC 2020, the object's radius blur effect changes to 9.021 pixels and the…
4 votes -
GPU preview replaced by CPU permanently
Mojave 10.14.6 / Ill version 25.2.1 / GPU Performance Activated / AMD Radeon Pro 570X
The ai file opens in CPU preview and cannot return to GPU. Colours seem altered, very vivid. That happens to all files with linked images! I worked as ususal, can't remember if any update run.
I have downgraded Illustrator to 25.2, & Photoshop to 22.2 and problem was not fixed.4 votes -
Swatch Conflict Dialog, Apply to All checkbox not working
After checking the Apply to all checkbox when I get a swatch conflict, the box keeps popping up with more conflicts. Esc key doesn't end it. Haven't seen this before v25.
Mac OS 10.15.74 votes -
Blue Screen of Adobe Illustrator directly after Start
Windows 10 64bit
Dell XPS15 i7, 32GB Ram, GeForce GTX 1650 Ti
Adobe Illustrator v 25.2.1With the latest Update to the Illustrator Version above I´m no longer able to start the Program - every time I try to open the Laptop crashes and I receive a Blue Screen immediately. Tried now 3 times in a row, no luck.
Please advise how to solve the issue.
Before the Update there were no issues at all.4 votes -
When I try to create a new document on Illustrator 25.2.1, Blue Screen of Death comes up
When I try to create a new document on Illustrator 25.2.1, Blue Screen of Death comes up. Same thing happens over and over again.
4 votes -
Color settings Reversing to default
AI is constantly reverting back to a default color setting "Emulate Adobe Illustrator 6.0". Even after im made changes, saved the settings and pressed okay. When I quit the app and relaunch it, i lose my setting.
This started after I updated Illustrator on March 9, 2021. Im running version: 25.2.1
4 votes -
Scrubby Zoom Suddenly Stops Working
2019 MacBook Pro with Catalina 10.15.7. Adobe Illustrator 25.2.
Scrubby zoom suddenly stops working, even though GPU and Animated Zoom are still enabled within Preferences. This happens once or twice a week; the only way I have found to resolve is restarting the MacBook.
It happens while working in relatively small/simple documents, all of a sudden, without making any changes to Preferences.
4 votesAnimated zoom works only in GPU rendering mode and won’t work in specialized modes like Pixel or Overprint Preview — they still rely on CPU calculations.
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Falla al guardar los documentos de ilustrator
Al momento de guardar los documentos, por muy sencillo que sea, solo trazos básico, no importa lo que contenga, siempre se demora muchísimo al guardar, y al hacerlo, la pantalla se vuelve negra y solo se visualizan algunas ventanas de herramientas, y queda todo en negro hasta que regresa a la normalidad cuando finalmente guardó los cambios. Estoy trabajando con la última actualización (25.2.1), hoy la desinstale y la volví a instalar para ver si tenía alguna mejoría, pero sigue igual.
4 votes -
Clicking an object force drags it wherever my mouse goes
Anytime I click on an object in Illustrator 25.2 it "sticks" to my cursor. If i'm using my mouse (a Logitech MX Master), it sticks for about 1 second, and drops the object wherever my cursor is positioned. If I use my Macbook's trackpad, it stays stuck until I click again.
This has made Illustrator completely unusable in every way, and I rely on it for my career. I have no idea what to do, please help me!
4 votes -
Editing a symbol doesn't stay in-place and keeps artboards visible
1) Editing symbols in place doesn't stay "in place"
When I double-click a symbol to edit it in place, it moves to a totally different part of the artboard. When I try to position the symbol where I want it and then exit, it moves to a new place in the artboard. When I go to edit it again, it moves yet again elsewhere. It's impossible to get it to stay anywhere consistently.2) Editing symbols keeps the "multi" artboard context, which makes it hard to see the symbol you're working on because it's overlaid on the gray background, randomly assigned to some place among all the various artboards being used in the document. So it may cross several artboards, no artboards, or part artboard and part no artboard. Symbols should have no artboard context at all and be displayed on an entirely white field. There is no meaning to a symbol being contained or not contained within a single artboard, to say nothing of it spanning more than one.
1) Editing symbols in place doesn't stay "in place"
When I double-click a symbol to edit it in place, it moves to a totally different part of the artboard. When I try to position the symbol where I want it and then exit, it moves to a new place in the artboard. When I go to edit it again, it moves yet again elsewhere. It's impossible to get it to stay anywhere consistently.2) Editing symbols keeps the "multi" artboard context, which makes it hard to see the symbol you're working on because it's overlaid on the gray background, randomly…
4 votes -
Eyedropper making everything white
When I select a shape and try to use the eyedropper tool to make it the same color as another shape it turns white. All of my layers are unlocked and visible so I am not sure what it going on.
4 votes -
AI loses GPU support when using rulers or accessing grouped elements
Hello @ Adobe!
Both of my macs (Big Sur, latest updates) show the same reproducible bug with Adobe Ai Version 25 (incl. 25.2): GPU support works just fine when I open a new document and start from scratch. Turning on Rulers or accessing grouped elements by double click instantly turns off GPU support wich I cannot turn back on. After that Ai responds slowly and overall it’s no pleasure to work with. To fix this I need to make sure that in a document all rulers and guides are switched off/deleted. With these measures I can reopen the document and have full GPU rendering until I begin using rulers/guides again.These issues are the same on my 2020 MBP 13 M1 and my 2019 iMac i9 with Vega48. First I thought it was because of the new M1 Macs with Rosetta2 but on the Intel Mac with a very different graphics card it was just the same. The problems unfortunately persists.
I tried un/reinstalling, deleting caches and preferences etc. – nothing worked for Ai from 25.0 to 25.1.
On my main machine (iMac) I downgraded to Ai 24.3. This solved the issue and I’m able to work again.
For me Ai 25.x is a completely broken version. I would be very happy if Adobe would quickly provide a bug fix here.
Kind regards,
R. BresselHello @ Adobe!
Both of my macs (Big Sur, latest updates) show the same reproducible bug with Adobe Ai Version 25 (incl. 25.2): GPU support works just fine when I open a new document and start from scratch. Turning on Rulers or accessing grouped elements by double click instantly turns off GPU support wich I cannot turn back on. After that Ai responds slowly and overall it’s no pleasure to work with. To fix this I need to make sure that in a document all rulers and guides are switched off/deleted. With these measures I can reopen the document and…4 votes -
Illustrator 2021 (25.1.0) slows, freezes, crashes every 1-3 hours.
I have tried to use Illustrator 25.1.0 on 3 different laptops, ALL instances resulted in the same problem. The application will perform normally for a while, then at some point, typically between 1-3 hours of constant use, the function you are asking for via mouse input will freeze. (examples: moving a text box or shape, highlighting text, etc.) Sometimes the freeze will be preceded by a slight slow down in responsiveness. Once there is a freeze, the menu pull downs are inoperable too, so you can't ask it to save. When it freezes, a recovery file may or may not be generated. The freeze will often require task manager to end. This same type of freeze was happening to me with previous AI versions on laptop #1 dating back to 2018. Recently, which may have coincided with August 2020 release (version 24.3) or October 2020 release (version 25.0), the chronic crashing problem on laptop#1 seemed to be alleviated and I was so relieved that problem might have been fixed after 2+ years of suffering through loosing my work ALL THE TIME and having NO resolution via technical support. However, once January 25.1.0 was updated, the pattern of crashes started again, at which point I started investigating the issue in other laptops. The files I have been testing are lines only, with no effects, and no digital images. 25MB. No art pens installed for any of the laptops.
Laptop #1
Lenovo Yoga 720-151KB
Intel Core i7 7th Gen
RAM 16.0 GB
OS: Windows
Version: 10.0
System Architecture: x64
Built-In Memory: 16207 MB
(0) Intel HD Graphics 22.20.16.4749
(1) NVIDIA GeForce GTX1050 26.21.14.3648
(has touch screen)Laptop #2
Lenovo Yoga 730-151WL
Intel Core i7-8565U CPU @1.80Ghz-2.00Ghz (8th Gen)
RAM 12.0 GB
OS: Windows
Version: 10.0
System Architecture: x64
(has touch screen)Laptop #3
LG Gram 17
Intel Core i7 (10th Gen)
RAM 16GB
OS: Windows
Version: 10.0
System Architecture: x64
Built-In Memory: 16093 MB
Intel Iris Plus Graphics 27.20.100.8935
(does not have touch screen)I have tried to use Illustrator 25.1.0 on 3 different laptops, ALL instances resulted in the same problem. The application will perform normally for a while, then at some point, typically between 1-3 hours of constant use, the function you are asking for via mouse input will freeze. (examples: moving a text box or shape, highlighting text, etc.) Sometimes the freeze will be preceded by a slight slow down in responsiveness. Once there is a freeze, the menu pull downs are inoperable too, so you can't ask it to save. When it freezes, a recovery file may or may not…
4 votes -
Expand and Expand Appearance Greyed out since update
My 'Expand" And "Expand Appearance" has been greyed out ever since the recent updates. Its like this with every file of mine. They are NOT on locked artboards, they are all expandable files and I tried changing color settings and importing different file types, to see if that would fix it but nothing changed, everything is still greyed out.
4 votes -
AI2Key plugin not showing when exporting
Using Mac OS Big Sur 11.2, on an iMac (Retina 5K, 27-inch, Late 2014), 4 GHz Quad-Core Intel Core i7, 32 GB 1600 MHz DDR3, AMD Radeon R9 M295X 4 GB
The option to export Illustrator files to Keynote files: File > Export > Export as... doesn't show the Keynote file Option any more. I am using the plugin created by Christian Holz – @cholz – for over 5 years but it doesn't show up since the last updated of Illustrator a couple of weeks ago and it last update v.25.1 from yesterday didn't fix it. Will it be possible to fix that? As a work around I also installed in my computer the previous version of Illustrator v24.3 that, so far, recognizes the plug in and works perfectly.
No attached info.
Thanks
Information on the plugin here:
https://www.christianholz.net/keynote_utilities.html#ai2key
ThanksUsing Mac OS Big Sur 11.2, on an iMac (Retina 5K, 27-inch, Late 2014), 4 GHz Quad-Core Intel Core i7, 32 GB 1600 MHz DDR3, AMD Radeon R9 M295X 4 GB
The option to export Illustrator files to Keynote files: File > Export > Export as... doesn't show the Keynote file Option any more. I am using the plugin created by Christian Holz – @cholz – for over 5 years but it doesn't show up since the last updated of Illustrator a couple of weeks ago and it last update v.25.1 from yesterday didn't fix it. Will it be possible…
4 votes -
Incorrect display of Bangla (Bengali) sequence র্য
This sequence, which is described in detail in the Unicode Standard, involves a zero-width joiner character that should force display of the final form of the last letter. This works correctly in InDesign and Photoshop, but not in Illustrator. Please see https://twitter.com/TiroTypeworks/status/1354160819865493505?s=20 for more details.
4 votes -
scrubby zoom disabled after switching in trace view
- Windows 10 pro v. 18363.1316 illustrator v 25.1
- switching from trace view to normal view : scrubby zoom not working. closing illustrator and re-open it: scrubby zoom works again in normal view
3.scrubby zoom should be working in normal view and also on trace view....
4 scrubby zoom don't work in trace view and stops working when I get back to normal view. I need to close and re-open Illustator to get scrubby zoom to work again in normal view.it's a small and simple file. no complicated illustration, only a flat design for a label.
4 votes -
Cannot open cloud documents on another device
I have an iMac and Macbook Pro both running Catalina, I am using both AI 2020 and 2021 (on both devices) as I have a plugin that is not yet supported on 2021.
This problem occurs on both devices and both versions of AI, when I work on one device and save to cloud, I cannot then open the saved file on the other device. This works in both directions, no matter which device/version I create the file on. I have to close down illustrator completely and/or restart the device (which is crazy as it is so detrimental to workflow).
This happens with the simplest and smallest of files, so I do not believe it's an upload time issue - this doesn't just relate to a new file either.
Once saved the files show up in the cloud on both devices but are only available to open on the device they were last worked on.I have an iMac and Macbook Pro both running Catalina, I am using both AI 2020 and 2021 (on both devices) as I have a plugin that is not yet supported on 2021.
This problem occurs on both devices and both versions of AI, when I work on one device and save to cloud, I cannot then open the saved file on the other device. This works in both directions, no matter which device/version I create the file on. I have to close down illustrator completely and/or restart the device (which is crazy as it is so detrimental to workflow).…4 votes -
Pinselbibliothek falsche Sprache
Windows 10 Pro Version 1909
Illustrator 25.1Die Pinsel- und Symbolbibliothek ist in Dänischer Sprache - ich brauche Deutsch.
4 votes
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