Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
- or
No existing idea results
- ~ No ideas found ~
8094 results found
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Graph tool doesn't work at all
I can't get the chart tool to work at all in this latest version. It's not grayed out in the toolbar, and yet clicking on ANY chart format does nothing.
In the Object > Graph menu, the only available option is Type, and even that just creates a loaded cursor that does nothing. What's going on?
Using Mac OS 10.14.5 and Illustrator 23.0.4
4 votes -
Illustrator Recovery-Mode has Turned all my Images Black
I was in the process of saving my original Illustrator file and it froze then crashed, I re-opened the software and it recovered the document but all my images have turned black.
And it's not a links problem, most images are embedded and I have a separate links folder containing the remaining linked images, as you can see there are no missing links.
4 votes -
eyedropper tool doens't pick up properties
The eyedropper tool used to be able to pick up properties from one vector to another. for example when there is a vector shape with a border and a gradient and what to copy the same properties (same border and gradient) on to a different vector shape. Tried using shift, or double clicking on the eyedropper tool to look at the eyedropper options.
4 votes -
Pop up window for gradient comes up and stops all work
turn off the new pop up window for new features - popped up in the middle of work and I literally could not continue :( I had to quit
turn off the new pop up window for new features - it appears seemingly out of the blue with no option to turn it off - no quiet fade to background
in illustrator: - this help item popped up in the middle of work and I literally could not continue ... :( - the help item was on the gradient feature - which I obv. activated
suggest that you have some user experince folks test new features like this before rollout - mabye demo it / poll (small pilot) to see what people think
I had to save and quit my work - luckily I was able to do that
thank you
turn off the new pop up window for new features - popped up in the middle of work and I literally could not continue :( I had to quit
turn off the new pop up window for new features - it appears seemingly out of the blue with no option to turn it off - no quiet fade to background
in illustrator: - this help item popped up in the middle of work and I literally could not continue ... :( - the help item was on the gradient feature - which I obv. activated
suggest that you have some…
4 votes -
Pathfinder options not working no matter what I do
Hi I am using Adobe Illustrator on a Windows PC and I was trying to use the Pathfinder Tool to simply 'minus front' some text on a shape for a logo I am trying to create. But, whenever I go to use the Pathfinder tool and click on in in the Windows Drop Down Menu - because its not even an option on the side bars?- nothing happens. I've tried to group the text and the shape as well as creating outlines but nothing is working. Nothing is popping up. I am simply trying to make transparent text in a shape. Please help. I know what I am supposed to be doing but Adobe isn't giving me any options to do anything
Hi I am using Adobe Illustrator on a Windows PC and I was trying to use the Pathfinder Tool to simply 'minus front' some text on a shape for a logo I am trying to create. But, whenever I go to use the Pathfinder tool and click on in in the Windows Drop Down Menu - because its not even an option on the side bars?- nothing happens. I've tried to group the text and the shape as well as creating outlines but nothing is working. Nothing is popping up. I am simply trying to make transparent text in a…
4 votes -
Resize brush with shortcut keys for Twirl, Pucker, Bloat etc tools
When using the set of twirl, pucker, bloat tools etc It would be great if you could change the brush size using the '[' and ']' keys like you can when using the blob brush tool. It's very slow and cumbersome to change the size of the brush in the dialogue box .
4 votes -
Adding more than one color point in a freeform gradient fill makes other points vanish
I have had this problem with the freeform gradient tool since it was introduced and it has not been fixed. Adding more than one color point results in other color points disappearing.
4 votes -
Command-Option buttons not working. Can't duplicate or get to selection tool by hitting Command when I am using another tool
When I am using a tool and want to get to the Selection tool without releasing the other tool I am working with (like if I am typing and want to move the text I can just hit Command and the cursor changes to Selection tool and I can move it and when released automatically becomes the text tool again, use this for many different tools).
When I hold Command and Option down it would duplicate but it is not duplicating.
4 votes -
Cannot export large files to .png format at 300dpi
I’m using the command: File > Export As > PNG
Use artboards: Not selected
Resolution: High (300dpi)
Ahti-Aliasing: None
Background Color: TransparentI have an immediate need to export Illustrator files of roughly 8000 px by 6500px to .png format at 300dpi. I tried doing this with a file containing a complicated drawing, but it fails and displays an error box saying:
The operation cannot complete because of an unknown error [!now]
I created a simple file containing a few filled rectangles and experimented, with the following results: (all set to export to .png at 300dpi with no anti aliasing)3000px x 3000px – and smaller files exported to .png OK
4000px x 4000px – flashed a not responding banner at the top of the window then did the export OK
5000px x 5000px – flashed the not responding banner then (a while later) did the export OK.
6000px x 6000px – No flashing banner, just the Cannot complete – unknown error message in a box.I’m running Illustrator 23.0.3, on Windows 7.1
I tried the same exercise on my laptop and got much the same results using Illustrator 23.0.2 on Windows 10 Home v1809
I can’t use the fix I’ve seen of copying the file to Photoshop and exporting from there as I don’t have Photoshop. I’d really appreciate some help to sort this out. I’ve spend the afternoon trying to fix it, and I need to be able to create these .png files.
I’m using the command: File > Export As > PNG
Use artboards: Not selected
Resolution: High (300dpi)
Ahti-Aliasing: None
Background Color: TransparentI have an immediate need to export Illustrator files of roughly 8000 px by 6500px to .png format at 300dpi. I tried doing this with a file containing a complicated drawing, but it fails and displays an error box saying:
The operation cannot complete because of an unknown error [!now]
I created a simple file containing a few filled rectangles and experimented, with the following results: (all set to export to .png at 300dpi with no anti aliasing)…
4 votes -
Can't open files from Windows File Explorer
Files will no longer open from Windows File Explorer. Double clicking on file names does not work, dragging them into Illustrator does not work. Only the menu FILE > OPEN works. Please fix this.
4 votes -
Illustrator is changing around my CMYK values in saved swatches
Illustrator is changing around my CMYK values in saved swatches... For example. I punch in the CMYK values for PMS 427... and hit save... Then when I bring up the file it is completely different values
4 votes -
Freeform gradient fill disappears after outline stroke
- Windows 10 Pro version 1809 OS build 17763.475 running Illustrator 23.0.3
- Make a shape. Fill it with a freeform gradient. Add a stroke. Use Object > Path > Outline Stroke.
- The stroke should be converted to a path and the fill should be untouched.
- When the stroke was converted to a path, the freeform gradient fill disappeared.
- The attached file is an animated gif I created to help a user on the forum who encountered the bug. https://forums.adobe.com/message/11077177#11077177
4 votes -
Mutiple profiles & Artboards
Illustrator Version: CC 2019 (23.0.3)
Mac: Mojave (10.14.2) 5k 27" 32gb RamFirstly there are 3 Film & Video profile dropdowns (1. Film & Video, 2. Film and Video, 3. Video and Film). Not sure why.
No matter what general preset I use or artboard size preset I choose I get 2 artboards.
1 artboard is the correct size and the other is basically the complete canvas area.
I am constantly having to delete the 2nd artboard.
Can I stop this from happening?
Thanks in advance.
4 votes -
Illustrator crashes whenever export file to .png
My adobe illustrator is crashing whenever I try to save my file in .png form. I'm using illustrator inside a server and Adobe representatives can't help me troubleshoot. This problem only started a month ago and before I could save files in png. Any suggestion for fix will be appreciated. Thank you!
4 votes -
recovery save not working
it crashes and i have to start from the beginning of the project. i lose all of my work
4 votes -
GPU performance
GPU performance in iMac 27" 5k with AMD Radeon R9 M380 2 GB
turns colors to a pale tone.Using CPU preview turns back the vivid colors but it slows down the performance.
Any clue how to fix this?
I'm using the latest update of Mojave and Illustrator v. 23.0.1
4 votes -
Global colours don't seem to be preserved in freeform gradients
I have complex files that are made up of multiple gradients to create a 3D effect. Some of the gradients are linear and some are freeform. I am currently in the process of creating artwork files for both print and digital. To create the digital files I am converting all the files to RGB. There is a specific brand colour that has a different RGB make up than the standard conversion. I thought, no problem, I'll just update the global colour swatch and it should cascade through. But it doesn't! It does on the linear gradients, but not on the freeform gradients. In fact despite going through and linking all the points to specific global swatches, once I save the file, close it and reopen it again, or copy the elements into another file, the freeform gradients seem to completely forget the global swatches. As you can imagine this is very frustrating and currently doubling my workload!
Any help would be greatly appreciated.
Thank you!
Version of Illustrator is 23.0.3
Operating system is macOS Sierra Version 10.12.5I have complex files that are made up of multiple gradients to create a 3D effect. Some of the gradients are linear and some are freeform. I am currently in the process of creating artwork files for both print and digital. To create the digital files I am converting all the files to RGB. There is a specific brand colour that has a different RGB make up than the standard conversion. I thought, no problem, I'll just update the global colour swatch and it should cascade through. But it doesn't! It does on the linear gradients, but not on the…
4 votes -
Version 23.0.3 Adobe PDF Preset / Transparency Flattener Preset "Convert All Text to Outlines" Not Working
In all previous versions of Illustrator and InDesign, when saving a PDF, I have been able to set my PDF settings to convert all text to outlines by checking "Convert All Text To Outlines" in my Adobe PDF preset. Since my recent update to 23.0.3, this feature is no longer working properly. The setting is still an option, however, upon save/export of the PDF, text is not converted to outlines as it previously was.
I have reached out to customer support for this issue and have been informed that this issue is "expected behavior of the software".
How is this issue considered “expected behavior” when:
1) Setting Adobe PDF presets and Transparency Flattener presets to "convert text to outlines" is a feature of the software
2) It has worked flawlessly in ALL previous versions of Illustrator and InDesignThis is a pretty common practice that designers use when creating print documents. Most printers require all text to be outlines when receiving project files. It is very time consuming to manually change all text to outlines when you're working with a 100+ page project file. This feature, which I and countless others use on a daily basis, prevents the error of accidentally saving over a working file as well as saving time when preparing documents for print.
If this feature (which is still showing as a feature in the current version) has been removed, I deeply implore you to bring this feature back.
In all previous versions of Illustrator and InDesign, when saving a PDF, I have been able to set my PDF settings to convert all text to outlines by checking "Convert All Text To Outlines" in my Adobe PDF preset. Since my recent update to 23.0.3, this feature is no longer working properly. The setting is still an option, however, upon save/export of the PDF, text is not converted to outlines as it previously was.
I have reached out to customer support for this issue and have been informed that this issue is "expected behavior of the software".
How is…
4 votes -
Text copied from Illustrator and pasted into Word, Keynote and other editors appears as image and not editable text
Illustrator CC 22.1.
Mack book pro MacOS high Sierra Version10.13.6.
Microsoft Word Version16.23 (190309)Copy text from illustrator (Command C) and paste it into Word (Command V) using shortcuts on keyboard the text does not come in to word as editable text but as a picture that I cannot edit.
I copy text from illustrator and past it into Word for editing and then past it back into Illustrator when I am done with the word editing. I do this for technical drawings, sketchbooks and any other 2D design and presentation work.
Since 2011 until 2018 I was able to use my keyboard shortcuts to copy text from Illustrator and paste it into Word for editing and refining. This is a proses I do numerus times a day (sometimes hundreds) as this is part of my main workload. Like I said this used to work fine for many years. Since 2018 I have not been able to paste text into Word using the Command V shortcut. Since then the text gets pasted into Word as a picture that I cannot edit.
I know it is possible to past the text into word by using the “paste” drop down menu and select Keep text only, but this is cumbersome and disrupts my workflow. I would like to use the keyboard shortcut (Command V) to past into word.
Copying from word and pasting it back to Illustrator is no problem.Idea: make it possible to use shortcuts on keyboard to paste into word and it pastes as editable tex (Like I was Able to do before for many years)
Illustrator CC 22.1.
Mack book pro MacOS high Sierra Version10.13.6.
Microsoft Word Version16.23 (190309)Copy text from illustrator (Command C) and paste it into Word (Command V) using shortcuts on keyboard the text does not come in to word as editable text but as a picture that I cannot edit.
I copy text from illustrator and past it into Word for editing and then past it back into Illustrator when I am done with the word editing. I do this for technical drawings, sketchbooks and any other 2D design and presentation work.
Since 2011 until 2018 I was able to…4 votesIf you right click in word you should get a paste as text option.
Can you please contact Microsoft support. Like most applications we do promise text in clipboard along with other formats like svg, metafile etc…
It is for word to pick any of these clipboard formats and consume. -
23.0.3 keyboard shortcuts stop working
after roughly 15 minutes of designing, my illustrator keyboard shortcuts no long work. When I select a shortcut (eg command z, or command s), I simply get a system error sound, but no action. This is true for ALL shortcuts
i am then forced to use the menu items, or restart illustrator to keep working normally.
4 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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