Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8148 results found
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Illustrator shows spinning circle - tried everything
I can use the mouse, but the cursor has a spinning wheel even outside Illustrator, and the menus don't work. I've been through checklists about install/reinstall, remove user preference folder, in Illustrator as in other products, I've tried moving all the fonts I could from the fonts folder. I've rebooted multiple times. I've tried reinstalling Illustrator. After doing all this, I get error messages such as "The operation cannot complete because of an unknown error (SExi)", "The operation cannot complete because of an unknown error (CANT)". I'm currently also using After Effects - I removed the user preferences using the…
3 votes -
No DPI resolution in export file when export for screens
When export I use export for screen, there is no DPI resolution in the exported files.
Illustrator 21.1.0 - macOS
1. Create a new document
2. Create a simple element like a rectangle with 200 x 200 pixel
3. Set the document size to 200 x 200 pixel
4. Export it for screens
5. Generate 3 diffrent files with the scale factor of 29, 58 and 87 pixel
6. Save / Export the files
7. Open the file in preview or Photoshop
8. You can see that the images doesn't contain any DPI information3 votes -
The "HDV 1080" preset needs fixing
The "HDV 1080" preset resolution is 1920x1080. Small point, but the resolution of HDV is 1440x1080, so the naming of it is kinda wrong. I think in Photoshop, AE & Premiere, it's referred to as the "HDTV 1080" preset, so I think it's probably a mistake/typo by someone at Adobe.
Also, the preset gives you an extra artboard which is 14400 x 14400 px for some reason (I imagine it's also a bug), so when you try to export your file, it always defaults to exporting this artboard unless you delete it. Again, small thing but clearly a mistake and…
3 votes -
Link location mistaken for other document's link location
When opening a specific document, links are found missing.
When I open the document nevertheless, click on a link and check the location, the path it shows is one that was used in a previously opened, unrelated document.
When my colleague opens the document on her computer, everything is fine.
3 votes -
Illustrator won't open more than one file at a time.
I have version 21.1.0 (64 bit) running on Windows 10 (more system details in attached png). I am not able to open more than one file at a time. What happens:
- I open a file.
- I double click to open another AI file (other file opening methods have same results).
- Nothing happens. One file remains open. I might see the spinner mouse for a sec but the second file never opens.
- If I try to close the first file, leaving Illustrator open, and open a new file, Illustrator becomes unresponsive and I have to close it via the Task Manager.
…
3 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Hitting Enter/Return to confirm after modifying values (Stroke, Opacity, Etc) in the Top Toolbar Opens a Move Dialog Box Instead
When modify values such as opacity in the toolbar, i have always hit enter/return to confirm changes. As of recently however, this now opens a Move dialog box instead of submitting my changes. (See the attached gif for an example)
If there is something wrong about my workflow please let me know, but I don't currently see any other way of confirming these types of minor edits.
After several rounds of cancelling the move dialog, the changes will miraculously go through, but there doesn't seem to be any rhyme or reason as to why. As you can imagine, this is…
3 votes -
Fonts Slow EVERYTHING Down
Fonts are the slowest feature in programs from MS Office to Adobe. This problem just caused me to lose work because AI shut down while trying to figure out how to manage a standard font with which I was working. Thanks for nothing AI and your simpleton font generators. You're fired.
3 votes -
FILE Corruption - Illustrator will not open AI files. Adobe CC/Windows 10.
just trying to open AI files to work in ILLUSTRATOR. POS won't open. After reboot, won't open. How was the subscription model supposed to be better?
3 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Eye Dropper tool color is off
When you use the eye dropper tool on either images or vectors the shade is off and not exactly the same like it was https://www.screencast.com/t/bI7aJSdwB
3 votes -
Zoom artefact
Illustrator 21.1.0
When I use a very high zoom (25 500 %), paths appear distorded or even disappear.
It happens when GPU rendering is off as well as when it's on.
3 votes -
Undo Button Stops Working
When using the pen tool, if I move the object or try to undo an incorrect anchor placement I cannot undo what I've done by using keyboard commands or Edit > Undo
3 votes -
Can’t open a file saved in the cloud from another computer
Hello, I created a file on one Windows computer and saved it to the cloud. However, it does not open on another computer. What should I do? Can you enable me to restore it or download it from the cloud?
2 votes -
3d extrusion doesn't render wireframe.
I've been a power user of Adobe 3d effects.
The new effects have this bug pending since years now. With the new update also this hasn't resolved.
When you apply extrusion on a rounded square/rectangle and try rendering wireframe, it doesn't render many lines, requesting to please fix this soon2 votes -
ツールウインドウがフォントセレクターにかぶってしまう
2026のこのパターンのワークスペースにおいて、ツールウインドウがフォントセレクターにかぶってしまう。
以前のように最後にクリックしたウインドウが、最前面にくるように戻して欲しい。2 votes -
Illustrator insanely not optimized
It's unbelievable that I have a 2025 recent PC, AMD Ryzen 9 9900X3D, 64Gb RAM DDR5 6200MHz, RTX 5070 Ti, M2 gen5 11500m/s and Illustrator 2026 is super slow, with a lot of lag when zooming in and out, the tools behavior also super slow. Honestly, the worst version so far.
2 votes -
SVG import bug: cannot import images via SVGs exported from Figma
Here's an example SVG with four images (all referencing the same image -- this is a simple checkerboard raster (I tried using a more visual example, but the base64-encoded strings for photos seem to be too big for UserVoice)).
- I believe this is first plagued by the same problem as https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/50819006-svg-import-bug-svg-parser-is-incorrectly-depend . If I import as written here, all fills show up blank in Illustrator.
- Once I reorder the defs to be at the top, I can see that the image is somewhere in here, but it is not rendering correctly in my file (see screenshot), presumably because of the…
2 votes -
SVG import bug: pattern alignment bugs
The following represent three patterns with different alignments (see screenshots for expected vs how Illustrator imports them) (note: these are exported from Figma, and as exported they are also running into https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/50819006-svg-import-bug-svg-parser-is-incorrectly-depend , so the actual results shown here in the screenshot are after manually reordering the
rectto be belowdefs)
…<svg width="80" height="81" viewBox="0 0 80 81" fill="none" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"> <rect x="0.5" y="0.5" width="78.9817" height="79.3527" fill="url(#pattern0_39_81)" stroke="black"/> <defs> <pattern id="pattern0_39_81" patternUnits="userSpaceOnUse" patternTransform="matrix(26.7247 0 0 26.7247 0.5 0.5)" preserveAspectRatio="none" viewBox="0 0 30.369 30.369" width="1" height="1"> <g id="pattern0_39_81_inner"> <circle cx="10.123" cy="10.123" r="10.123" fill="url(#paint0_linear_39_81)"/> </g> </pattern><linearGradient id="paint0_linear_39_81" x1="10.123" y1="0" x2="10.123"2 votes -
SVG import bug: patterns import incorrectly
This pattern (from the MDN page) imports visually incorrectly (see screenshot):
<svg viewBox="0 0 230 100" xmlns="http://www.w3.org/2000/svg">
<defs>
<pattern id="star" viewBox="0,0,10,10" width="10%" height="10%">
<polygon points="0,0 2,5 0,10 5,8 10,10 8,5 10,0 5,2" />
</pattern>
</defs>
<circle cx="50" cy="50" r="50" fill="url(#star)" />
<circle
cx="180"
cy="50"
r="40"
fill="none"
stroke-width="20"
stroke="url(#star)" />
</svg>
2 votes -
SVG import bug: SVG parser is (incorrectly) dependent on <defs> order
The SVG spec recommends but does not require <defs> appear at the top of the document (before elements that use them).
This SVG, from the MDN patterns page, imports visually to Illustrator (albeit incorrectly):
<svg viewBox="0 0 230 100" xmlns="http://www.w3.org/2000/svg">
<defs>
<pattern id="star" viewBox="0,0,10,10" width="10%" height="10%">
<polygon points="0,0 2,5 0,10 5,8 10,10 8,5 10,0 5,2" />
</pattern>
</defs>
<circle cx="50" cy="50" r="50" fill="url(#star)" />
<circle
cx="180"
cy="50"
r="40"
fill="none"
stroke-width="20"
stroke="url(#star)" />
</svg>
If I reorder the <defs> to the bottom, which is still valid SVG, it does not import anything visual at all:
<svg viewBox="0 0 230 100" xmlns="http://www.w3.org/2000/svg">2 votes -
My files are not saving
Whenever I save a file it says it was saved on my desktop, but when I go to find it later its not there, like it didnt save or never even existed. I was recently working on a few files and I saved them all, but when I opened the app again only five opened, more then 70% of my work was lost and I dont know why.
2 votes
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