8206 results found

1. GPU performance

   GPU performance in iMac 27" 5k with AMD Radeon R9 M380 2 GB
   turns colors to a pale tone.

   Using CPU preview turns back the vivid colors but it slows down the performance.

   Any clue how to fix this?

   I'm using the latest update of Mojave and Illustrator v. 23.0.1

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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2. Text copied from Illustrator and pasted into Word, Keynote and other editors appears as image and not editable text

   Illustrator CC 22.1.
   Mack book pro MacOS high Sierra Version10.13.6.
   Microsoft Word Version16.23 (190309)

   Copy text from illustrator (Command C) and paste it into Word (Command V) using shortcuts on keyboard the text does not come in to word as editable text but as a picture that I cannot edit.

   I copy text from illustrator and past it into Word for editing and then past it back into Illustrator when I am done with the word editing. I do this for technical drawings, sketchbooks and any other 2D design and presentation work.
   Since 2011 until 2018 I was able to use my keyboard shortcuts to copy text from Illustrator and paste it into Word for editing and refining. This is a proses I do numerus times a day (sometimes hundreds) as this is part of my main workload. Like I said this used to work fine for many years. Since 2018 I have not been able to paste text into Word using the Command V shortcut. Since then the text gets pasted into Word as a picture that I cannot edit.
   I know it is possible to past the text into word by using the “paste” drop down menu and select Keep text only, but this is cumbersome and disrupts my workflow. I would like to use the keyboard shortcut (Command V) to past into word.
   Copying from word and pasting it back to Illustrator is no problem.

   Idea: make it possible to use shortcuts on keyboard to paste into word and it pastes as editable tex (Like I was Able to do before for many years)

   Illustrator CC 22.1.
   Mack book pro MacOS high Sierra Version10.13.6.
   Microsoft Word Version16.23 (190309)

   Copy text from illustrator (Command C) and paste it into Word (Command V) using shortcuts on keyboard the text does not come in to word as editable text but as a picture that I cannot edit.

   I copy text from illustrator and past it into Word for editing and then past it back into Illustrator when I am done with the word editing. I do this for technical drawings, sketchbooks and any other 2D design and presentation work.
   Since 2011 until 2018 I was able to… more

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   3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   If you right click in word you should get a paste as text option.
   Can you please contact Microsoft support. Like most applications we do promise text in clipboard along with other formats like svg, metafile etc…
   It is for word to pick any of these clipboard formats and consume.

3. 23.0.3 keyboard shortcuts stop working

   after roughly 15 minutes of designing, my illustrator keyboard shortcuts no long work. When I select a shortcut (eg command z, or command s), I simply get a system error sound, but no action. This is true for ALL shortcuts

   i am then forced to use the menu items, or restart illustrator to keep working normally.

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

4. 3D effect not working

   If i choose some options in the 3D effect window, illustrator crashes.

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   0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

5. "Current proportions" option missing from Illustrator CC 2019

   LEFT (Screenshot from a tutorial): The "Current proportions" option is visible under Artboard Options window.
   RIGHT (Screenshot from my desktop): The "Current proportions" is missing.

   Please let me know how to enable this option.

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   0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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6. Welcome screen not opening

   The welcome screen spins its wheels and the blue ring. Running windows 10 pro version 1809.

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   2 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

7. Pen Pressure not working

   For some reason pen pressure isnt working in illustrator CC 2019. Im on Windows 10, and everything works fine in all other Adobe softwares. Have tried updating all the drivere and reinstalling illustrator bit noting works. Also tried resetting preferences.

   4 votes

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   0 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

8. hand tool missing

   the hand tool does not show up when i click the zoom tool and the little arrow in the bottom right corner of that tool. it shows nothing.

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

9. persistent selection and precision issues...and Adobe doesn't seem to give a f*ck

   I used to love Illustrator, now, I HATE it. Since the switch to CC, it's been problematic and buggy and nothing ever seems to get fixed. In fact, the entire program has gotten worse over time and it's obvious that Adobe doesn't give a **** about their customers.

   The overall lack of precision and the issues with the selection tools are driving me insane. I have to repeat movements numerous times and/or have to zoom in hundreds or thousands of percent to do complete the simplest of tasks...like scaling or adjusting width/height. Illustrator rotates the shape instead, or randomly switches the selection tool to the direct selection tool when attempting to manipulate the object.

   And what happened to all 9 of the selection points on objects....say I have a skinny, horizontal rectangle and I want to adjust the width. The middle selection point has vanished and I have to zoom in, interrupting my work flow, to do the simple task. I've been using this program since the 90s. This i
   has just been this way the past few versions of Illustrator.

   I hate using this program now. It literally makes me angry because it has become such a frustrating cluster*ck. And these issues are just the tip of the iceberg.

   I'm paying a premium for an inferior product/service because Adobe has a virtual monopoly. As soon as any real competitor comes along, I'm out.

   Fcking do something about this piece of ***. Stop adding bells and whistles and fix the issues that have been plaguing the program for years. The type tool, for one glaring example, has been terrible for a decade.

   Thanks for nothing,

   Brian Stokes

   Please, feel free to contact me.

   I used to love Illustrator, now, I HATE it. Since the switch to CC, it's been problematic and buggy and nothing ever seems to get fixed. In fact, the entire program has gotten worse over time and it's obvious that Adobe doesn't give a **** about their customers.

   The overall lack of precision and the issues with the selection tools are driving me insane. I have to repeat movements numerous times and/or have to zoom in hundreds or thousands of percent to do complete the simplest of tasks...like scaling or adjusting width/height. Illustrator rotates the shape instead, or randomly switches… more

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   3 comments  ·  Performance  ·  Delete…  ·  Admin →
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10. File menu and dialogue boxes black/invisible

    Since the most recent update, Illustrator will periodically loose the ability to display dialogue boxes and drop down menus. Drop down menus show black until I mouse over, and then the items show as I mouse over then. But the dialogue boxes remain invisible. I can "navigate" blindly sometimes and get my document to save without seeing what I'm clicking on (muscle memory, I suppose), but sometimes the whole program just crashes. This has been happening consistently over the past few weeks. 2-3 times a day.

    I'm using a Lenovo Ideapad 330 withWindows 10, using the most current release of Illustrator.

    Since the most recent update, Illustrator will periodically loose the ability to display dialogue boxes and drop down menus. Drop down menus show black until I mouse over, and then the items show as I mouse over then. But the dialogue boxes remain invisible. I can "navigate" blindly sometimes and get my document to save without seeing what I'm clicking on (muscle memory, I suppose), but sometimes the whole program just crashes. This has been happening consistently over the past few weeks. 2-3 times a day.

    I'm using a Lenovo Ideapad 330 withWindows 10, using the most current release of… more

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    3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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11. Illustrator CC 23.0.2 not opening a SVG file

    When I try to open a svg file, a dialog box asks me to "Select a File Format to open file:" The options are Pixar, PCX, BMP, PNG and Targa. Not only do I not need any of these options, but if I click any of them and press OK, I get an error that reads, "Could not read the file because the plug-in could not understand this file."

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. Freeform Gradients can't seperate into spot colors for rips

    Freeform Gradients can't seperate into spot colors for rips. when prinitng them as spot colors. they come out like a cmyk print.

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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13. Memory overload

    Illustrator is chewing up every mb of memory of my computer until it then crashes. nothing else is open on my computer. no files are open with illustrator itself. yet its memory usage grows from 0-40gb then the program crashes due to lack of memory. ive clicked the repair bug button it pops up with. ive un installed and re in stalled. creative cloud did some update and install. ive turned my computer off and on. nothing fixes it.

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    4 votes

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    2 comments  ·  Performance  ·  Delete…  ·  Admin →
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14. Can't drag a color swatch onto a gradient color stop

    macOS High Sierra, then Mojave 10.14.3
    iMac 2017
    Processor 3.4 GHz Intel Core i5
    Memory 24 GB 2400 MHz DDR4
    Graphics Radeon Pro 570 4096 MB

    I used to be able to drag a color swatch onto the color stops on the gradient slider, replacing the existing colors on the slider. Now, in Illustrator 2019, the vast majority of the time it only adds the color swatch as an additional stop instead of replacing it. So the gradient will go from 2 stops to 3 despite me only wanting to replace one of the 2 colors in it. I can just drag the extra stop off of it to work around this, but it’s just another little thing that slows me down.

    macOS High Sierra, then Mojave 10.14.3
    iMac 2017
    Processor 3.4 GHz Intel Core i5
    Memory 24 GB 2400 MHz DDR4
    Graphics Radeon Pro 570 4096 MB

    I used to be able to drag a color swatch onto the color stops on the gradient slider, replacing the existing colors on the slider. Now, in Illustrator 2019, the vast majority of the time it only adds the color swatch as an additional stop instead of replacing it. So the gradient will go from 2 stops to 3 despite me only wanting to replace one of the 2 colors in it. I can… more

    4 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

15. "An Unknown Error Has Caused the Operation to Fail" Message When Trying to export TIFF.

    iMac running OS X 10.14.2
    Illustrator CC 2019

    Whenever I try to export an artboard as a TIFF using "Export As", I get the ubiquitous, yet EXTREMELY vague error message, "An Unknown Error Has Caused the Operation to Fail" a couple of seconds after Illustrator starts to process the image (progress bars gets about 25% of the way).

    Now, the weird part is that I have no problem exporting the same artboard as a PNG or JPG using the same "Export As' option.

    And before you ask, yes I uninstalled and then reinstalled Illustrator but it's still having the same issue.

    iMac running OS X 10.14.2
    Illustrator CC 2019

    Whenever I try to export an artboard as a TIFF using "Export As", I get the ubiquitous, yet EXTREMELY vague error message, "An Unknown Error Has Caused the Operation to Fail" a couple of seconds after Illustrator starts to process the image (progress bars gets about 25% of the way).

    Now, the weird part is that I have no problem exporting the same artboard as a PNG or JPG using the same "Export As' option.

    And before you ask, yes I uninstalled and then reinstalled Illustrator but it's still having the same… more

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. Blob Brush Crash Problem

    I'm using Microsoft Surface Pro, Windows 10, Ram 8GB, processor intel i5, 2.40GHz.
    
    Illustrator CC 23.0.2
    When I use Blob Brush with a size set to variate depending on pressure, Illustrator crashes all the time. It's not a heavy file, I'm working on really simple illustrations. I have just updated to the newest version but the problem persists. Any ideas whether the fault is in Illustrator or my machine just can't handle a simple blob brush?

    4 votes

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    3 comments  ·  Tools  ·  Delete…  ·  Admin →
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17. Keyboard shortcut for Object > Path > Offset Path gets lost and the command is missing in Keyboard Shortcuts dialog

    I use Offset Path a lot in my work, so I have set a keyboard shortcut for it — Cmd+Shift+Å. This has worked always, until now.

    Now I cant even see the Object > Path > Offset Path in Keyboard Shortcuts dialog. Still I see that this function has a shortcut, but not the one I have set. See pictures.

    Now I noticed, that system changes the keyboard setting that I've made to Effect > Path > Offset Path.

    Is thee a way around, or is this something that I'll need to wait to be fixed?

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    6 comments  ·  User Interface  ·  Delete…  ·  Admin →
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18. Stylus pen

    Illustrator Cc2019 crashes when using Lenovo Yoga Surface pen in a Touch mode.
    The surface pen is drawing in both Pen and Pencil tools but Illustrator crushes after a minute or two without an option of reporting.
    It takes 7/8 file openings to finish a tracing illustration.

    4 votes

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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19. Both Basic and Advanced toolbars are displayed at once

    Suddenly I have two toolbars?
    I have no clue what might have let to this. Photoshop and InDesign are open too.

    Screenshot attached.

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    4 votes

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    Resolved (Comments Open)  ·  4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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20. Scatter Brush - cannot make adjustments

    Mac OS 10.14.1 Illustrator 23.0.1 Scatter Brush dialog will not Preview adjustments, will not accept "OK." Must Cancel and lose adjustments to leave dialog.

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    2 comments  ·  Tools  ·  Delete…  ·  Admin →
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