Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8060 results found
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Illustrator v25.1 - Not saving
AI v25.1 on Win10 Pro (BOTH programs have had the most recent updates).
Whether opening a previous file or creating a new one, not being able to save said file(s) as .AI in any version.
Consistently get the error "This file cannot be found" (see attached).
Again, see attached.Anyone else having the same?
Any suggestions?
Thanks, BGunn5 votes -
Plugins Disappeared
after updating to version 25.1
the plugins in the "plugins folder"
don't Load up
when downgrade back to version 25.0.1
Its work fine5 votes -
Open file dialog window opens too small
Any time I want to open or save a file the window that opens is too small to see all the file names and it constantly defaults back to the small size. It needs to maintain the last size you dragged it to.
MacOS BIG SUR cc2020 and 2021
5 votes -
Freeform gradient doesn't export to svg
When using a freeform gradient in Adobe Illustrator (desktop) it does not export to svg. Instead it takes out the gradient and leaves the fill empty.
5 votes -
Transform > Mirror does not work properly
Illustrator Version 25.0.1 german (Funktion SPIEGELN)
Sometimes if i use many time the mirroring function this mistake comes
An object is mirrored, (Funktion SPIEGELN in german) axis VERTICAL.
The object is copied, mirrored again and he remembers the last setting and is mirrored again on the VERTICAL axis.
Then suddenly in between he suggests the ANGLE axis.
This problem happens after using many times this function mirror, and not evray time very strange.
I never saw anything like this in the old versions.
I work with Illustrator all day and something like that is for me noticeable.
5 votes -
Save File Operation Failed
Hello. Since upgrading to OSX Big Sur, I'm having extreme difficulties saving files with Illustrator CC.
When choosing "Save As", nine times out of ten I receive the message "The Save Opration Failed to connect to the open and save panel service".
The problem is greatly increased, if you press a key as the Save As window is appearing, such as Command-D (to save to the desktop).
It's incredibly frustrating! Please help!
OSX Big Sur 11.0.1
Illustrator 25.0.1
5 votes -
Can’t overwrite values in size fields of the New Document dialog
When creating a new document, you cannot click into width or height box and select as one and overwrite - previously you could do this.
You have to use backspace — incredibly irritating. Please fix.
5 votesThanks for reporting the issue , Illustrator team really appreciate this.
Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :1. Kindly provide a short recording with some steps with which you are facing the issue and share with us in a zip file on ShareWithAI@adobe.com .
Thanks and Regards ,
Ankit Goyal
Illustrator Team -
Artifacts when working with "pixel preview" and Cmd+0
MacOs Catalina 10.15.7
Illustrator 25.0.1When i working with Pixel preview and zoom in/zoom out (all ways: Opt+mouse wheel, Cmd++/Cmd+- and Cmd+0) artboard - it displayed incorrectly.
Switching Pixel preview of and on displays graphics correctly.If i disable "Display print size at 100% zoom" it works correctly with Opt+mouse wheel and Cmd++/Cmd+-, but Cmd+0 still works with artifacts.
If i enable "Display print size at 100% zoom" again it still working correctly only with Opt+mouse wheel and Cmd++/Cmd+-.
(Turning off GPU don't help with this problem)I test this bug on my friend's MacBook with same result.
Video:
https://youtu.be/xpy9-pN7SEc5 votes -
Bounding Box suddenly changes its size for rotated objects
Depending on rotation of linked file the bounding box scales extra large. No groups. Linked PSD file. Windows 10, Illustrator 25.0.1.
5 votes -
Some freeform gradients change when selected with one or more other objects
The problem always seems to affect the same objects and certain color groups. I've attached two pictures: the first shows the gradient I created, the second shows how the gradient changed the instant I selected it with another object.
Please view this thread, as it includes a complete description of the problem and several photos:
5 votes -
Export for screens
I just realised that "Asset Export" doesn't retain the CMYK colour mode. This is a huge problem. All the time I've been exporting the PDF's from my CMYK working colour mode, only to discover that my PDF's have been converted to RGB instead. Why one earth do you do this?!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Curse you Adobe!!
If you don't include the ability to export files as CMYK from Asset Export, then make the darn PDF, JPG, and SVG easier to export!!!!!!!!!
Why the heck do you have to make things so **** difficult for your users?! I don't understand you!!!!!
5 votes -
V25 won’t launch
Won’t launch. Crashes during initialization. V24 works fine.
5 votes -
Illustrator 25.0.0 breaks precision of metric units when working under custom created workspace
When I create custom workspace and want to make new object, and when I type dimensions in the dialog box, Illustrator breaks dimensions, e.g. 250 mm becomes 250.5 or 250.06 or 249.999 or else. This also happens when I open previously created documents with exact dimensions, e.g its dimensions become broken.
Note that this is happening only with custom workspaces created, and the problem persists even if I switch back to the default workspace. The only working solution is reinstalling Illustrator and working under any of the default workspaces, which is driving me nuts. Please fix it.
MacOS Mojave 10.14.6
5 votes -
Downsampling not working properly with Extra large artboards
When saving into a PDF file larger than 225.5417" it uses the new extra large artboard feature (since version 24.2). This applies a scaling factor of 10 so that the file can be viewed properly in Acrobat.
The issue is that if you downsample your images it doesn't take into account the scaling factor. This means for a 1000" document, if I want to downsample to 300 dpi/in, I will need 300 000 dpi. But, the downsampling tools views the document as being 100" instead, and I end up with 30 000 dpi. So the end result is a 30dpi/in…
5 votes -
Illustrator not outlining type correctly
I've only started to encounter this recently and it doesn't happen with all fonts. When I outline certain typefaces - such as your Source Sans - it outlines parts of some letters individually, such as the bar in the letter 'A' in the attached example, or does some bizarre detour as seen in both the comma and the apostrophe (the two most typical examples I could think of).
All I am doing is outlining type with no stroke.
I'm running Illustrator 24.3 and Catalina 10.15.6
5 votes -
Sizing bug of objects with corner radius
Create a rectangle 25mm x 25mm.
Change corner radius to 1mm.
Rotate the rectangle 45 degrees.
Try to change the with or height to 25mm in the transform palette.
You will get weird 24,7714mm, 25,0076mm, 24,9997 sizes.
Illustrator 24.3 MacOS verion.
It's a shame that such an expensive graphic program can't handle the basic task of sizing objects.5 votes -
Decimal points added to values - Precision issues
I am operating on Windows 10 and just updated to Ilustrator 24.3.
I am having all kinds of massive issues with precision when working in files created between Illustrator 24.1 and the most recent update at 24.3. When I create text and set the point size, I'll come back later to find that it is "48.002 pts" and that the horizontal scale is at "99.9987%" and it is no longer aligned at x: 1 in., y: 1 in., but has moved to "x: 1.005 in" and "y: .9998 in." This happens will all kinds of objects, not just text. The…
5 votes -
Stability update made Illustrator very unstable
I noticed the 27/07/2020 update described itself as addressing stability issues, which I didn't have. Since the update ran, 3 hours ago, I've had three crashes - all when copying text and graphics together. My crash report crashed too.
5 votesIf you see this issue with AI 24.2.2 update, please revert to 24.2.1. This article contains details for revert to an older version – https://helpx.adobe.com/in/download-install/using/install-previous-version.html
We are working on a fix for this issue. -
Operation cannot complete because of an unknown error. [CANT] - Crashes and will not open application
Illustrator 24.2 and 24.2.1
Windows 10 HomeI've been getting the following error since version 24.2 but was still able to open and do work.
The operation cannot complete because of an unknown error. [CANT]Yesterday I chose to update to 2.2.1 thinking it might fix that error. Now I cannot open Illustrator at all. I am not an IT person, but I have already tried the following to fix it but to no avail:
-Restarting my machine multiple times.
-Uninstalling and reinstalling Illustrator with options
-Uninstalling and reinstalling Illustrator with remove options
-Going back to an earlier version
-Allowing…5 votes -
New update, stroke profile bug
Just got the latest update and now my Width profile 3 on stroke settings is adding these little rounded bumps to the corners that were (prior to update) sharp. The end points are also slightly curved. Right side does not have bumps but has same curve when points on this profile used to be sharp. All of my settings and prefs have stayed the same. I use this stroke profile alot so I noticed this issue right away. Please fix. Photo attached.
Thanks
5 votes
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