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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8229 results found

  1. FILE Corruption - Illustrator will not open AI files. Adobe CC/Windows 10.

    just trying to open AI files to work in ILLUSTRATOR. POS won't open. After reboot, won't open. How was the subscription model supposed to be better?

    3 votes

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  2. Eye Dropper tool color is off

    When you use the eye dropper tool on either images or vectors the shade is off and not exactly the same like it was https://www.screencast.com/t/bI7aJSdwB

    3 votes

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  3. Zoom artefact

    Illustrator 21.1.0

    When I use a very high zoom (25 500 %), paths appear distorded or even disappear.

    It happens when GPU rendering is off as well as when it's on.

    3 votes

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  4. Undo Button Stops Working

    When using the pen tool, if I move the object or try to undo an incorrect anchor placement I cannot undo what I've done by using keyboard commands or Edit > Undo

    3 votes

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    1 comment  ·  Tools  ·  Admin →
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  5. Cutting off bottom of page when printing

    Fix the problem of cutting off the bottom of the page when I print with Illustrator. I can save the document as a PDF and print it fine with preview, but Illustrator cuts off part of the bottom of the print. It has the incorrect print border. So stupid.

    2 votes

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    Need More Info  ·  1 comment  ·  Print  ·  Admin →
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  6. No puedo abrir un archivo pesado guardado en Cloud

    El archivo no se descarga para poder abrirlo de manera local. Es un archivo pesado, con imágenes. Un banner para imprimir de gran porte.

    Al abrirse desde los archivos de cloud en el illustrator de escritorio, el archivo queda en formato esquema (contornear) y no permite previsualizar de ninguna manera, ni modificando el GPU ni en forma CPU.

    Cree una copia sacando lienzos y archivos y tampoco logro guardar el documento de manera local. Marca error pero no explica de dónde viene ni tira ningún número.

    Por favor, necesito ayuda.

    2 votes

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  7. Colour Guide - Set Base Colour doesn't recognise filled object, only with a stroke

    Version 30.3 Set base colour only recognises object that has a stroke colour. Will not recognise object with only a fill colour. When trying to fill an object with a colour from the colour guide, it will only colour the object with a stroke of the selected colour.

    2 votes

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  8. カラーフォントを指定したテキストのドロップシャドウが正しく表示されない

    macOS14.7.2
    ver.30.3.

    再現手順
    1. ドキュメント上にポイントテキストを追加し「TEST STRING」と入力。
    2. Trajan Color Conceptフォントを指定する。
    3. 効果→スタイライズ→ドロップシャドウを指定する。
    4. 効果部分がドロップシャドウだけでなく、半調になったテキストが含まれる。

    期待する結果
    ドロップシャドウのみがテキストに追加される。

    実際の結果
    カラーフォントを指定したテキストはドロップシャドウ部分に不透明度が低下した状態のテキストが含まれる。

    EN
    Steps to Reproduce
    1. Add point text to the document and type “TEST STRING”.
    2. Select the Trajan Color Concept font().
    3. Select Effect > Stylize > Drop Shadow.
    4. The effect includes not only the drop shadow but also the text rendered in halftones.

    Expected Result
    Only the drop shadow is applied to the text.

    Actual Result
    Text using a color font includes text rendered with reduced opacity in the drop shadow area.

    2 votes

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  9. Shift-clicking in Layers doesn't select range if filter is used

    I have dozens if not hundreds of elements I need to select in a document. I can get them into a contiguous list in the Layers panel with a filter, but this breaks range-selection.

    Screen grab attached, showing clicking behavior with the Shift key held down, with and without a filter in effect.

    2 votes

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    1 comment  ·  Layers  ·  Admin →
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  10. No layer thumbnail for single element layers

    Issue: There's no layer thumbnail when dragging single elements to a new layer.

    This bug has been already mentioned and acknowledged, but has not been fixed, nor has had received any sort of update or follow up on its status. I believe it only affects v29.8.2 onwards.

    Here's a direct quote from the discussion describing the bug:

    "When dragging a graphic element to a new empty layer, there is no image preview in the layer square (row Size Medium Option in Layer Panel). When you add another element, a preview appears, but if you only have one element in a…

    2 votes

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    0 comments  ·  Layers  ·  Admin →
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  11. Layer thumbnails are not displaying properly (CPU Preview)

    Issue: Layer thumbnails are cropped based on previous zoom state.

    When you open a document that's been previously saved in a zoomed-in state, all visible layers' thumbnails will only show the elements that are visible in the zoom view. That is, elements that were out of view when the document was saved, are no longer visible in their layer thumbnail after reopening the document.

    How to reproduce

    1. Make sure "GPU Performance" is turned OFF in the preferences.

    2. Create or open a document that has many elements in it.

    3. Zoom into a particular area of the document, purposely cropping other parts…

    2 votes

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    Need More Info  ·  3 comments  ·  Layers  ·  Admin →
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  12. Overset text indicators do not show when Type on Path has overflow

    Text Overflow / Overset (+) Indicators are not showing on newer illustrator versions on Text Paths (Point Text).
    The text paths have stopped showing the indicator when clicking off of the Text on a path (point type) has text overflow.

    As a map design company this is a big issue for us, as our files have thousands of text paths. We used to be able to identify crucial overset text information using these markers however they have vanished for the most past. Some files do occasionally show them but most do not. This is recently cause us to mistakenly print…

    2 votes

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  13. Stacked dimensions lagging Illustrator

    The dimension around the red outline rectangle is the LAG source... try to move anything, it takes forever. But as soon as you delete the dimensions, the lag is gone. I'm not sure what is going on here.

    2 votes

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    1 comment  ·  Performance  ·  Admin →
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  14. The tooltip about the ability to smooth a part of the path get displayed many times instead of once until tried

    The tooltip about being able to use the direct selection tool to select only a few anchor points and smooth just that portion is helpful... once. Afterwards, it's just distracting. Please have it turn off either after the first time it appears, or if the user has successfully done this maneuver at least once.

    2 votes

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    Need More Info  ·  2 comments  ·  Tools  ·  Admin →
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  15. Illustrator repeatedly gets stuck saving causing a forced restart and loss of document

    Illustrator repeatedly gets stuck saving almost every document that has any complexity. It will not finish it's save and requires a force quit/restart. It will also not autosave any document changes made before the error, so every time it happens it requires the file to be made from scratch. This has become so persistent in my files that I can no longer use illustrator.

    Operating system: Windows 11 Enterprise 64-bit operating system, x64-based processor
    Version of Illustrator: 30.3

    2 votes

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  16. Inaccurate stroke scaling on new objects

    When I create a new shape, the stroke scaling is clearly not accurate. I have it set to 1 pixel, however, it appears much, much larger than a stroke set to 1 px.

    2 votes

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    1 comment  ·  Strokes  ·  Admin →
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  17. Resizing using bounding box with Snap to Point enabled acts as if constrained to an arbitrary grid

    With Snap to Point enabled, resizing with the corner of the bounding box snaps to what seems like an arbitrary grid. Smart guides disabled. Snap to grid disabled. Snap to pixel disabled.

    2 votes

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    1 comment  ·  Snapping  ·  Admin →
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  18. Can’t access tools using Essential Classic workspace

    My Essential Classic tools do not come up and it doesn't let me reset them either, so I can’t use Illustrator at all. I tried to uninstall and reinstall —didn't work either

    2 votes

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  19. Bug de l'outil "Cote"

    Bonjour, j'aimerais vous soumettre un bug que je rencontre depuis quelque temps. Quand j'ouvre les "options de l'outil cote" et que je veux changer des parametres ( le plus souvent, cela se produit quand je veux changer la mise à l'échelle ), cela fait crashé illustrator, 9 fois sur 10, obligé de redemarrer illustrator, (de temps en temps, cela se debloque au bout de 10min).

    Merci d'avance.

    2 votes

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    1 comment  ·  Other...  ·  Admin →
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  20. Export von Element als .ai

    Wenn ich .ai als Format im Bedientfeld Export von Element auswähle, wird eine Datei ohne PDF-Kompatibilität erzeugt. Diese lässt sich in InDesign nicht darstellen. Man sieht nur einen Fehlertext. Wenn man die Datei öffnet und unter neuem Namen speichert, sieht man, dass "PDF-kompatible Datei erstellen" nicht angekreuzt ist. Dieses Problem tritt nur bei ai auf, egal welche Zeichnung ich auswähle. Andere Formate wie svg, pdf oder eps werden problemlos exportiert. Der Fehler tritt sowohl in der Windows als auch in der MacOS-Version auf. (deutsch, v 30.3 trat aber schon bei früheren Version auf)

    2 votes

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