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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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8058 results found

  1. Pressing Backspace in text gets recorded in History as a chain of separate Clear steps

    When we type a text, Ai treats it as one operation, all the time.

    Even when we press Enter, the flow is considered to be uninterrupted — and there a bug report about this:
    http://illustrator.uservoice.com/forums/601447/suggestions/47038321
    Even if an automatic conversion of bullets happen, Ai still thinks it’s not worth undoing — and there is a bug report about this as well: https://illustrator.uservoice.com/forums/333657/suggestions/46954429

    But for some reason when I hold Backspace to delete a bunch of text, Ai records each deleted symbol as a separate step, despite the fact it’s treated by users as a one operation, eating up the history…

    9 votes

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    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  2. Click-drag fails... snaps back

    Click-drag, click-opt (copy) drag, click-shift (constrained) drag fails... snaps back.

    Click on object to drag it either with or without option and/or shift and sometimes it will fail and snap back to its original position.

    Mac mini M1
    MacOS 12.2.1 Monterey
    Apple Magic Mouse (no Wacom or other third party drivers)

    Same behavior on two identical machines.

    Works fine with v26.0.3.

    168 votes

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    Under Review  ·  130 comments  ·  Tools  ·  Admin →
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  3. Annoying Flickering Cursor when Photoshop is open

    This is still an issue with the latest releases of Illustrator and Photoshop. We shouldn't have to close Photoshop to have the behavior disappear. See my screen capture today attached or on Box.com: https://nic.box.com/s/hemehrwzo9fm0ye3evst9ma41x908ipp

    44 votes

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    43 comments  ·  Tools  ·  Admin →
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  4. Illustrator Window Disappears after an attempted Windows 11 shutdown

    Sometimes I forgot to save my file before I shut down my PC. When I attempt to shut down, the Interrupted Shut Down dialog opens, saying that Illustrator interrupts my shut down because I haven't save the file. However, when I click cancel to shut down, the illustrator window either froze or disappear and cannot be opened again. (Please find the attached video for the issue). This bug only happens to Illustrator and no other app.

    Operating System : Windows 11, i9-12900HK RTX 3080Ti
    Version : 28.4.1

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  5. Home screen opens black with no elements except for one gray bar

    2 votes

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    1 comment  ·  Launch  ·  Admin →
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  6. File name resets when I switch to saving as a cloud document

    I'm working on a file locally called filename_v01.ai and decide to create a new version.

    I hit Save As, and change it to "filename_v02.ai"

    Before hitting save in the same folder, I decide to save to cloud instead. I select "Save Cloud Document"

    The Save to Creative Cloud window opens up. All is well except it has ignored my filename change - it's called "filename_v01.aic"

    This happens in both directions and would be good to fix

    -
    Why do I want this change
    I back and forth between illustrator desktop and iPad and back and forth between ai and aic…

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  7. Apple M1 macOS Sonoma 14.3.1 - Terriblement lent !!! 😪😡

    Depuis que j'ai fait la MÀJ de Ventura (macOS 13.x) vers Sonoma (14.x), le logiciel Illustration est terriblement lent, ça me fait perdre un temps fou! Mon document est simple et léger (102 ko). Lorsque je déplace mes éléments ou même que je fasse une recherche dans (Menu > Aide).

    • Illustrator : 28.2
    • Puce : Apple M1 Pro
    • Mémoire : 16 Go
    • macOS : 14.3.1 (23D60)
    1 vote

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    1 comment  ·  Performance  ·  Admin →
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  8. Illustrator 2023 (27) Crashes When Moving/Dragging

    All versions (27 on) have been crashing when I try to drag/move a group or selection of items. This seems to happen more when I am moving in small increments or if I'm zoomed in, but can happen when I am zoomed out and moving a larger distance as well. Any attempt to drag items from one area to another seems to cause a crash! I have been using Illustrator 27.2, on a 64GB M1 Max MacBook Pro, running Ventura 13.1. I use a Wacom Intuos Pro tablet that is updated to the latest drivers.

    15 votes

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    18 comments  ·  Performance  ·  Admin →
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  9. No se puede sincronisar

    El error se da solo en illustrator las demas apps de creative funcionan correctamente

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  10. Snap to point

    Why not have snap to point regardless of what magnification you're at. I'm sick of having to waste my precious time zooming right in to make sure object lines and points are snapped together and aligned properly.

    This issue has been going on for a long time, and never gets fixed. I know others on forums have this issue as well...it's universal, not just me!

    I do hope someone reads this and actually does something about this issue, but I'm not expecting anything to be honest, because you haven't bothered to fix it for a long time now.

    Robert Bell

    1 vote

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    1 comment  ·  Align, Distribute  ·  Admin →
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  11. Illustrator Freezing

    Adobe Illustrator had been freezing for a week.
    Mac OS Ventura
    AI v 28.4.1

    When I go to Force Quit, it doesn't show it's not responding. I can't save or close files with Command+S or Command+W. When I right click and close from the dock, it crashes.

    I can't reopen AI by clicking the icon in the doc or the Creative Suite app. The only way to get it to run is by going to my Folder and selecting an AI file to open. When is does reopen, it says it is recovering from a crash.

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  12. command N for new doesn't work

    Illustrator 25.4.1

    copy an item from a document
    hit "command N" to make a new document
    hit "return"
    new document dialog goes away, but a new document is not made

    1 vote

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    1 comment  ·  User Interface  ·  Admin →
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  13. Letter "N" symbol instead of hyphen when hyphenation is activated

    Hi,

    We have a problem with a certain file. After first auto activation of a font, the hyphen character is replaced by a "N". When we then close the file, not Illustrator, so fonts stay active and simply reopen the file, the hyphen is displayed correctly.

    We use Connect Fonts for fontmanagement, but apparently the problem is on the Adobe side (according to Extensis)

    OS: Windows 11 and MacOS Sonoma (latest version)
    Most recent version of Illustrator

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  14. Intertwine bug when export as pdf X4

    mac os 12.6, illustrator 2023
    create 2 intertwining circles, save as PDF X4 with the Illustrator default settings and you get a bitmap instead of vector data..
    by choosing "compatibility: acrobat 8" the problem does not appear.

    43 votes

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    23 comments  ·  File Save, Import and Export  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

  15. Add scrollbar to the Image Trace panel

    The 3d panel has a scrollbar, but the image trace hasn't.

    12 votes

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    1 comment  ·  User Interface  ·  Admin →
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  16. Acrobat PDF File Format is having difficulties. Bad parameter.

    Having this issue after the 27.3.1 update. Found that it cause by the mask inside the transparency. The error prompt out when we try to save the file.

    13 votes

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    13 comments  ·  File Save, Import and Export  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.4.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

  17. v27.8.1 - Random files having images corrupted upon file save

    Mac OS 13.5.1 / Illustrator 27.8.1 / Apple Studio M1 Max

    After updating from 27.7 > 27.8.1 files saved in native .ai format (pdf compatibility) with embedded images are randomly becoming corrupted (does not happen to all documents). The files will open up in illustrator just fine, and appear normal, but the image preview and rasterizing into photoshop will show the included images with blank white space, or areas of garbled distortion. The corrupted files will also fail to process on our RIP. This has appeared on 2 different computers immediately following the update. This has been alleviated completely by…

    5 votes

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    3 comments  ·  File Save, Import and Export  ·  Admin →
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  18. 縦書きで縦横中を指定するとクラッシュする

    Illustratorのバージョンは、27.9.1です

    1 vote

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    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  19. Illustrator keep crashing

    I use Illustrator v 28.4.1. It keeps crashing every single time i open the app. I keep uninstalling and re-downloading Illustrator, at its latest version and also previous versions (i tried v 27.9.3, it won't open either). I don't know how to make it work anymore.

    I work on a HP spectre 360x convertible.

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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  20. Trace Tool doesn't work after installing update 28.4.1

    Trace tool freezes and then shuts down illustrator after installing update 28.4.1 and it takes Illustrator a long time to open up saved work

    1 vote

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