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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. View Using GPU Gets Greyed Out Permanently with Outline Mode

    Hello, with fresh preferences, 'View using GPU' and scrubby zoom are enabled in Illustrator. if I turn on Outline Mode, Illustrator loses connection with my GPU. The 'View using GPU' option becomes greyed out and never restores. In order to get it back I have to delete my preferences. Here is my system info:

    Illustrator 25.1
    OS: Windows 10
    GPU: 2 x NVIDIA Titan Black
    RAM: 64 GB Memory
    GPU Driver: Driver 460.89
    Display: ASUS PQ321Q 4K

    12 votes
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    5 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  2. opacity mask

    As of version 25.1, opacity masking doesn't update in real time even with the associated setting selected. It's very easy to replicate (mask any object with one). It worked as of 25.0.1, and now does not. I was really looking forward to the features introduced in 25.1, but opacity masking is central to the work I do, so back to 25.0.1, I go. I really hope this gets addressed soon!

    3 votes
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  3. Guidelines disappear while dragging them in GPU Preview

    While in GPU Preview every guideline is disappearing when I grab and drag it. As soon as I let it loose it appears. It's very hard to position a guideline accurately if you can't see it.
    In CPU Preview it works, but the overall performance is worse.

    Illustrator 25.0
    macOS 10.15.7
    MacBook Pro 2017 (Radeon Pro 560 4 GB, 16 GB 2133 MHz LPDDR3, 3.1 GHz Quad-Core Intel Core i7)

    3 votes
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    1 comment  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  4. Guides disappear during drag with GPU preview turned on

    While attempting to move an existing guide (horizontal or vertical) with GPU preview turned on, the guide disappears until the mouse is released.

    This makes it very difficult to move guides to new positions.

    With CPU preview turned on the guide remains visible when being moved and behaves as expected.

    Win 10, Illustrator v25.1, NVIDIA GeForce RTX 2060, Driver Version: 27.21.14.5177

    2 votes
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  5. Illustrator won't preview changes in the transparency mask until I move the art.

    I just set up a new computer this morning and this is a new problem I have not dealt with before. Any edit I make to the transparency mask in an artwork does not preview until I move the artwork. Moving the view, zooming in and out etc doesn't udpate the preview, only moving the artwork. I tried turning off my GPU performance to see if that was causing some issue but it didn't change anything.

    2 votes
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  6. Can't Finish Previewing AI 25.0

    I get the "Cannot Finish Previewing. Could Not Complete The Requested Operation" pop-up message and my view goes to Outline Mode when I use the Pencil Tool with a Gradient Fill. I need to save & close the file, reopen it in Outline Mode and then select GPU Preview to see the accurate preview again. Happens every time. I can turn fills off in the Pencil prefs, but that sort of defeats the purpose. Driving me nuts! Please advise.

    On mac mini with 64GB w/ a Raedon RX 580 8GB eGPU

    3 votes
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  7. Guides will disappear while dragging with "draw in real time" option feature activated!

    Thhis is NO idea. It's a BUG!

    Illustrator CC 24.1.2

    Guide line will disappear with "drawing in real time" option in preferences activated while one will drag it. Deactivating this great , new "feature" will make it work again.

    So the new SUPER DUPER feature is just as buggy as the whole software, still.

    10 votes
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    4 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  8. disparition des repères lors de leurs déplacement

    Apres avoir activé l'option "dessin et travail en temps réel", lorsque l'on déplace un repère celui-ci devient invisible

    5 votes
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  9. Illustrator causing red screen

    I'm using a MacBook Pro 15" , 2019 with MacOS 10.15.5 and Illustrator 24.2.

    When I open a file in Illustrator it works fine until I open a second file. When I do this, a red border appears and I cant zoom or work with the file. I tried to delete everything which is installed with Illustrator (Also the .plist files) and tried to reinstall it but the same thing is happening again. Disabling the GPU in settings does fix this issue but using Illustrator on a high-end machine without it's full GPU power is worthless.

    I also created a…

    6 votes
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    4 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  10. 1 vote
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  11. GPU-Support fällt reproduzierbar aus

    Die GPU-Unterstützung funktioniert zunächst bei neu angelegten Dateien wie erwartet. Sobald ich das Lineal einblende oder eine Zeichenfläche verändere oder hinzufüge, fällt die GPU-Unterstützung aus und das Programm wird extrem 'laggy'. Man kann das GPU-Rendering nicht wieder aktivieren, bis man Ai neu startet. Bestehende Ai-Dateien, die eingeblendete Lineale haben oder Hilfslinien enthalten, funktionieren ebenfalls nur mit CPU-Rendering. Entfernt man hier alle Hilfslinien und blendet die Lineale aus, speichert die Datei, beendet Ai und öffnet die Datei anschließend wieder, bringt das die GPU-Unterstützung zurück. Bis man aben wieder an Lineale oder die Zeichenflächen geht – kurzes weißes Flackern, GPU-Unterstützung ist weg.…

    1 vote
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  12. Transparency mask not refreshing

    I'm not sure if this is a GPU rendering issue or not. When selecting a group of objects and going into transparency mask mode to add a rectangle with black to white gradient, the effect is now not visible until I exit mask mode, which is very frustrating because I then have to keep switching over to see the effect.

    Using Illustrator 25.1
    Mac OS Big Sur

    1 vote
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  13. Library window gets corrupted

    Without any apparent reason, the Library window gets corrupted i.e. doesn't scale correctly and thus is rendered completely useless as I'm unable to scroll or select any assets. Need to restart the whole app to fix it. Latest CS21 with MBP16.

    1 vote
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  14. Ghost shadows/projections when isolating a group

    Sometimes when isolating a group (double clicking) and zooming in, a strange ghost offset projection across all the screen appears, and it slides across the screen when dragging through the workspace.
    I remember it used to happen in Ai 2019, stopped happening in Ai 2020 and now it came back. BUT I have not had this issue occurred between the Ai 2021 release and the macOS Big Sur update so I am not sure what the cause could be, and that's what's tricky, it only happens SOMETIMES and I haven't found any pattern about it.

    2 votes
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  15. transparent objects artifacts

    Mac OS Mojave 10.14.6 (18G7016), GPU Nvidia GeForce GT 775M, Illustrator v 25.1

    With GPU Performanse selected i have an issiue with transparent objects containing concave curves. It doesn't matter if object have gradient or color fill, just any filled object with opacity less than 100. Any concave curve being doubled with line-like artifacts shown on attached image

    1 vote
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  16. Real time function disappears

    realtime feature disappears when rulers are enabled in Illustrator 25.1 (Mac OS X Mojave 10.14.6)

    1 vote
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  17. 1 vote
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  18. Overheating?

    MacBook Pro (Retina, 15-inch, Mid 2014) 2.2 GHz Quad-Core Intel Core i7 Intel Iris Pro 1536 MB

    Fan goes into overdrive each time I open any of the newly updated Adobe Aps (example Illustrator 25.0.1) Going back to previous versions fixes the issue.

    1 vote
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  19. 3 votes
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  20. Can't finish previewing. Could not complete the requested operation.

    I applied a pattern to a stroke by accident and received this error. I'm using v25.0.1 on a PC with 16 gb RAM and a dedicated graphics card.

    1 vote
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