Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8211 results found
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Intertwine objects expand when an effect is applied to them
When I want to add, say, a drop shadow to my whole intertwined art, I get it immediately expanded. A warning is displayed, but I’d prefer to keep it live.
I’d put this in user requests, but let’s admit this is a bug, since I never asked for an object to be expanded, and it potentially can stay live — unlike moving one point of a live rectangle, which obviously makes it a non-rectangle anymore.
16 votes -
Can't Save as on your computer
I use illustrator 26.1 and Monterey 12.3 on MacBook Pro with M1 chip .
I can't Save as on my computer . The Window is freeze except the format box and the "save on cloud document" button.Please help I can't do my job and save as pdf formats for print .
Thank you.
28 votesThis issue is fixed in macOS 12.3.1 update from Apple.
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Text gets reset to the default style when pasted (looses its formatting), on Mac
Team I am not able to copy paste a modified style for the text. Can you look at the issue. I am using IMac.
1 vote -
Preferences dialog window opens small, tiny, shrunk, and I can't access any settings
Problem with Preference panel in Illustrator since the last update of the app.
A person from Adobe helped me yesterday by removing all the caches and preferences from illustrator, it worked right after but today it's happening again.14 votes -
Can't right click to open context menu after selecting new object
Right-clicks very often (but not quite 100% of the time) fail to open the context menu if the right mouse button is clicked straight after selecting a new object and the mouse pointer has not moved between the left-click (that selects the new object) and the right-click.
Moving the mouse pointer even a little after selecting a new object makes right-clicks register correctly. The clicks will also register correctly if the user waits about 0.5 seconds before right-clicking, when not moving the mouse.
If the right-click fails to register, clicking the button again will work, even without moving the mouse…
1 vote -
GPU Preview Disables GPU Preview & Crashes erase Embedded Files
Running Illustrator 27.8.1 on macOS Ventura 13.5.1
MacBook Pro 16" 2022
M2 Max
32 GBEvery now and then Illustrator switches to CPU Preview and disables GPU Preview. This can be fixed (most of the time) by saving, closing the file, and re-opening it.
Somewhat related, Illustrator crashes daily, and when opening the recovered file, all embedded images are either invisible, black, or turn into noise. When looking at the "Links" panel, those files show up as 0 bytes in size.
Weirdly enough, general performance is fine.
1 vote -
1 vote
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1 vote
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You just updated Illustrator and now can't connect to Pantone Connect
When you guys updated Illustrator you made it so I can't connect to Pantone Connect - the arrow button to sign in to Pantone Connect after I type in my email address refuses to click so I can go to the next screen and type my password. And when I try to connect through one step sign in it doesn't recognize i already have a Premium account and wants me to pay again! This needs to be fixed immediately! I have work that needs Pantone colors right now!!!!
2 votes -
File > New > No answer
Good evening, I cannot create a new file on Adobe Illustrator.
As usual, I click on File > New, then no answer, nothing happen...Any suggestion ?
I uninstall the app then install again, same error.
I checked with Creative Cloud Cleaner, same thing...1 vote -
Smart Vector Object in Photoshop does not open anymore in Illustrator after upgrading to Monterey 12.3 I got an error -1703.
Smart Vector Object in Photoshop does not open anymore in Illustrator after upgrading to Monterey 12.3 I got an error -1703.
34 votesThis issue is fixed in macOS 12.3.1 update from Apple.
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フォント検索中に落ちました。
OS:Windows11
ILLUSTRATOR: 27.8.20フォントを探していて、下記内容のダイアログを出力して落ちました。[Kill Process] [Ignore ] [copy] などのボタンが出ていたので、copy で内容を取得しました。
出力されたエラーはこちらです。
Debug Assert failed!
{
expression: "removedB || bNotExistingOK"
hash: "ad5780dd-013c-9e84-ec7d-463b0000003a"
lastError: "1400"
sourceFile: "C:\Jenkins\ws\ilstmain\shared\META\dist\git\adobe\DVA\dva\shared\adobe\dvaui\ui\src\OSUI.cpp"
sourceFunction: "dvaui::ui::UINode::UIRemoveTimer"
sourceLine: "4969"
threadID: "29340"
threadName: "main"
timestamp: "2023-06-24T11:09:11.0Z"
}-------------- StackTrace --------------
ai::controls::UIFontView<ClientFontType>::~UIFontView<ClientFontType> ( @ 0) (dvaai.dll+0x000000000012D142)
dvaui::ui::UINode::UIDoTimerNotify ( @ 0) (dvaui.dll+0x000000000062EC6C)
dvaui::ui::UINode::UIDispatchPossibleTimer ( @ 0) (dvaui.dll+0x000000000062D7DD)
dvaui::ui::OSWindow::UIDispatchEvent ( @ 0) (dvaui.dll+0x00000000006D3943)
dvaui::ui::OSWindow::UIHandleOSEvent ( @ 0) (dvaui.dll+0x00000000006D8CE9)
dvaui::ui::OSWindow::StaticOSWindowWndProcImpl ( @ 0) (dvaui.dll+0x00000000006D1796)
dvaui::ui::OSWindow::UIUpdateScaleFactor ( @ 0) (dvaui.dll+0x00000000006DC283)
dvaui::datatransfer::OSDropTarget::~OSDropTarget ( @ 0) (dvaui.dll+0x000000000030A7DC)
dvacore::config::ExecuteTopLevelFunction (…1 vote -
Selecting a shape selects multiple unrelated objects
I'm trying to select a shape on my artboard and it automatically selects multiple objects even though they are not grouped or linked together in an way. Also, an object is getting selected even though I'm trying to click another object on the artboard. There seems to be some kind of margin around that object but it is just a shape that I created, no clip mask or anything of that sort was applied to the object. Is there a way to figure out what actions were applied to an object when clicked? If not, that could come handy.
2 votes -
Can't delete swatch
I have a random color swatch that appears in my Swatches palette every time I create a new document. It cannot be deleted. As far as I can tell, it is not being used anywhere. I can change it to a different color, but then if I try to delete it, it not only does not delete, but it changes back to the original color. Right now, it's some random shade of blue, but at other times it is a different color that persists. Here is a video: https://youtu.be/MVJKo4i0xfw
macOS 13.3.1
Illustrator 27.52 votes -
Selected anchor points turn light gray, are almost not visible version 27.5
Illustrator 27.5. Ventura 13.2.1. When selecting items the selection color is not the layer colour but is almost not visible (light gray). GPU performance on or of doesn't help.
1 vote -
Multiple plugin issues reported in Illustrator 2023
Hi,
When we open our recently updated Illustrator 2023, it reports a series of plugin issues, see attached. Please fix it.
Thanks,
Lior
Hebrew University of Jerusalem1 vote -
open not working
When right clicking "Open with Illustrator" from a file in windows, Illustrator will launch but won't open the file.
1 vote -
AI 2023 no longer saving older as CS6 files that get recognized by other programs
Illustrator 2023 version 27.6.1 no longer saves a file as CS6 that works with RD Works, a program used for laser cutting and engraving. I know it is due to Illustrator 2023. When I imported a previous project created in Illustrator 2022 and saved it as a CS6 file, they imported perfectly into RD Works without any problems. RD Works has never been updated on my computer for three years. Attached is a CS6 that opens properly in Illustrator yet is not seen by RD Works.
I may have to uninstall Illustrator 2023 and go to an older version to…1 vote -
cursor covers tool tip in tool selection
When selecting tools to add to the toolbar, the cursor changes to an arrow pointing to the upper left. When I mouse over a tool that I might want to add to the toolbar, the tooltip appears under the arrow. Consequently, the first few letters are hidden beneath the cursor. The tooltip needs to either be shifted away from the cursor or drawn over the cursor.
1 vote -
Outputted colours differing on same artwork.
Getting a problem where the outputted colour of a filled shape is darker than that of the same filled text box.
I'm producing artwork that will be sublimation printed onto fabric. I out the artwork as an .eps file, I then print the artwork onto fabric and the same colour values are now massively different and stand out like a sore thumb!
I've been producing artwork like this for the best part of 11 years now, and never had this issue!! Difficult to see the the attached photos.
Illustrator v27.6.1
1 vote
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