Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8154 results found
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Adobe Illustrator CS6 Keep Crashing on Startup Using Mac Running MacOS Sierra V10.12.6. Can't Find any solution Here
Adobe Illustrator CS6 Keep Crashing on Startup Using Mac Running MacOS Sierra V10.12.6. Can't Find any solution Here...
2 votes -
Distribute spacing units work wrong
Hello,
Illustrator 23.0.2. I use "cm" units in whole software, but Distribute Spacing right now working only in points...
I think your software is falling down year by year.
19 votesI am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Eyedropper doesn't work on groups
When I select a group and I try to use the eyedropper tool, this seems to not work.
In the fill box in the toolbar it appears as the colour already changed, but the group still looks with the original colour.
If I ungroup the group, or if I unite the group with the pathfinder (plus cmd+8), then the eyedropper works regularly, but this is not the ideal way to work. I already contacted the support online, but the issue hasn't been sorted out properly.I use MacOS High Sierra — Version 10.13.6
54 votesHi Everyone,
The fix has been rolled out and is available in our latest release build – 29.3.0 which is available worldwide now.
Now groups get the applied appearance positioned above the Contents in the Appearance panel.
What’s new in 29.3: https://helpx.adobe.com/illustrator/using/whats-new.html
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback.
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Epson P800 Film Continuous Feed Issue
When sending files to our Epson SC P800 using Ai 24.0.3 the printer continuously feed rolled film media until printing is cancelled at the printer instead of printing the file. The same file will print successfully when using InDesign 15.0.1 and Illustrator 23.1.1, but not Illustrator 2020 (24.0.3)
System:
iMac (Retina 5K, 27-inch, 2017)
Mac OS Catalina (10.15.3)
Processor 3.4 GHz Quad-Core Intel Core i5Printer:
Epson SureColor P800
using 13" DarkStar Film media (roll)Software:
Ai 24.0.3
AccuRIP Black Pearl-SE 1.5.51 (issue occurs with and without software active)1 vote -
Problem with elements' IDs when export to SVG
Sometimes when I export an AI file with some elements' names to an SVG file, it renames the IDs like if there are some duplicates.
Usually I can fix it by renaming the "duplicate" elements with a dummy name and then rename them back, but often it doesn't work and I have to delete the file and work on a new one, copying and pasting only the "safe" elements and redrawing the "duplicate" ones.
Sometimes it appends a special character on the IDs and when it happen I always have to work on a new file.
Version: 24.0.2 (64 bit,…
1 vote -
Keyboard arrow not working in reflect panel
The down arrow works but the up arrow on the keyboard does not. Works fine in all other aspects using Illustrator, just the reflect panel is having issues.
Object > Transform > Reflect
3 votes -
Image embed option in SVG options does not work
Environment:
OS: Windows 10 Home
Illustrator Version 23.0.3 (64 bit)Recreating the bug:
1. Create some Illustrator artwork with a linked image (.jpg, .png, etc).
2. Export an SVG through File > Export > Export As...
3. Select the Image > Embed option.The resulting SVG does not contain the image. This was an issue introduced with Illustrator 2019, the 2018 version worked fine. Right now I'm embedding the image into the AI file itself as a workaround and then exporting it using the same method since that embeds the image into the SVG, but it would be nice if…
6 votes -
Scrollbars missing - Windows 10 - build 23.1 (64 bit)
The scrollbars are missing when I open a file with multiple artboards. I see the zoom percent and artboard navigation inputs but they are floating almost 150px above where they should be. I've attached a screenshot of what I'm seeing.
This issue only goes away for the current session when I fiddle with the UI settings, but comes back when I next start Illustrator.1 vote -
Text fields not immediately active when renaming library items
Renaming library items takes several steps to ensure you are in the text field and any keyboard commands will not trigger tools/menu items.
Steps to reproduce:
1. Click on an object,
2. Drag to Library panel—often takes several times as noted in the video
(the libraries panel and new documents from libraries is flawed and not as efficient as Adobe Max presentations allude to, but that's another post)
3. After item successfully copied to Libraries, right click it in the libraries panel and click Rename
4. CLICK AGAIN ON THE TEXT FIELD OF THE LIBRARY ITEM
If you do not…1 vote -
File png export error
Cannot export the file in png
6 votes -
AI displays the START SCREEN on opening the file and the document view do not switches (refreshes) the file content.
v 22.1
When trying to open an existing file while Illustrator is closed, the software will lag and then hang on the opening screen. The file appears to be opened in the background, but there's no way to access or see it. The opening screen will give options to open additional files or create a new one (as usual) but when trying to do either, nothing will open and no New File Options menu will appear.
Everything will work normally only if I open Illustrator first and then the file.
This happens will every file I've tried, so this isn't…
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Screen Shot 2020-07-14 at 17.49.47.png 1145 KB -
Screen Shot 2020-07-14 at 17.49.47.png 1145 KB -
Screen Shot 2020-07-14 at 17.49.47.png 1145 KB -
Screen Shot 2019-01-25 at 11.35.51 AM.png 2220 KB -
Illustrator screen shot no file visible.png 3595 KB -
20181231 - Problem - Illustrator Launch Bug.mov 16662 KB -
Screen shot #3.png 282 KB -
Screen shot #2.png 839 KB -
Screen shot #1.png 56 KB -
Screen Shot 2018-12-08 at 2.26.27 PM.png 212 KB -
Screen Shot 2018-11-06 at 4.14.25 PM.png 691 KB -
Screen Shot 2018-10-25 at 2.47.41 PM.png 519 KB -
Screen Shot 2018-07-10 at 8.55.27 AM.png 89 KB -
Screen_Shot_2018-05-22_at_8.49.38_am.png 970 KB -
Screen_Shot_2018-04-03_at_9.06.06_AM.png 2171 KB -
03_changed_to_consolidate_window.png 88 KB -
02_changed_arrangement_to_float_window.png 237 KB -
01_cant_see_opened_document.png 1110 KB
210 votesThank you all for reporting this issue and providing us your valuable feedback.
What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:
1)Double click any Ai file to launch Illustrator
2)Placing files in Illustrator via Bridge.For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.
1. On opening a file in Illustrator the START SCREEN do…
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Snap to Grid and Snap to Pixel interaction is unpredictable
If both Snap to Grid and Snap to Pixel are both enabled, drawing tools (like the Pen tool) will snap to a nearby pixel that the tool is hovering over.
I'd prefer if it defaulted to the Snap to Pixel function, so it'd snap to the center of the pixel, but that also might be confusing with Snap to Grid enabled.
3 votes -
Keyboard shortcuts missing in File New dialog
In the legacy File New dialog, there are keyboard shortcuts to quickly navigate the settings, such as Alt+W for the Width input and Alt+L for Bleed. These are missing in the newer File New dialog.
Luckily, we can still use Illustrator's Preferences to revert back to the legacy dialog, but keyboard shortcuts still do need to be implemented on the new dialog.
3 votes -
Unticking "Use Artboards" when saving PDF does not work as expected
Illustrator 24.0
Expected result: A PDF file containing a single page of all the artwork in the document. Artboards should be completely ignored. Page size, cropbox, artbox, trimbox and bleedbox should all be equivalent to the total size of all the artwork in the document.
Actual result: PDF contains one page for each artboard, seemingly identical to what happens when "Use Artboards" is ticked.
3 votes -
Snap to Pixel gets enabled by default for both RGB and CMYK documents
I don't know why this suddenly appeared as a default, but there should be a way to ALWAYS turn off Snap-to-pixel. I have to turn it off every time I open a new file.
40 votes -
Performance and delay on Illustrator 2020&2019 - iMac 5k 2019 with Pro Vega 48
Here is the video where I compare performance issue with other graphic software and desktop CP with Illustrator 2020 on the iMac 2019. Fps is drop when moving canvas by hand tool and when you want to resize simple vector shape you see on screen and feel some kind of latency, delay (watch carefully the video below). On the video you can see this lag how its behavior on iMac and how its snappy od Pc Dekstop. Performance is the same on Mojave or Catalina. I was handing for 5 days with your customer support and technician support. Still the…
1 vote -
XP-PEN Deco Pro Medium drawing tablet not working on Illustrator
So I just got a new XP-Pen Deco Pro Medium. I have the latest drivers and the latest version of Illustrator CC as of 18-10-2019.
It seems to working fine on all interface elements. But on Illustrator It won't let me use the drawing pen anywhere on the canvas.
3 votes -
Illustrator laggy and slow on when using CPU. Colours not accurate on GPU
Hello, I'm using a MacOs 10.14.6 2.6 GHz Intel Core i7 and I have Illustrator 23.1.1.
I've been having the following issue (even before updating to this version).
Every time I use the CPU view Illustrator becomes really slow and laggy.
I mostly use GPU mode for this reason but the colours are not accurate in this view. Colours look more opaque.
I tried resetting my preferences, disabling GPU performance, disabling dictation on my mac, change my document raster effects settings to screen (which made a little bit better), but nothing quite work.I can't continue with the workaround of…
3 votes -
Super slow response since updating to Illustrator 2020
Illustrator takes a few minutes to respond to switching a layer on and off even when I'm working in 640x480 pixels !!
2 votes -
Hex Color vs Save
Windows: 10.0.17763.557
Illustrator: 23.0.3 (64-bit)
Processor: Intel i7 8700k
RAM: 16GB
GPU: NVidia GTX970When I change the color of an object via hex code, Illustrator changes the color but does not detect that an edit has occurred to enable the save option.
Step by step:
1 - Create a new file in Illustrator in RGB mode.
2 - Type M and create a rectangle.
3 - Fill in the rectangle with any color.
4 - Save and close the file.
5 - Reopen the file.
6 - Select the rectangle.
7 - Press F6 to open the color panel.…8 votes
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