Translate Ideas and Comments.
Choose language:
There was an error during translation

Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Illustrator freezes all the time

    I am not able to use Illustrator at all. I have updated to the 2018 version. Every time I want to create new project or open existing one the program freezes. No matter if I have GPU Performance option on or off.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  2. Join tool still drops selection.

    It was reported already and reported as fixed, but in 2018 CC the bug is back, Join tool drops selection every time after it was used not allowing consequent connections without reselecting the whole curve every time.

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  3. AI CC2018 doesn't show certain font styles, while CC2017 does

    I have ITC FrizQuadrata installed. This font family has 4 styles: normal, italic, bold and bold italic.

    AI CC2017 does show all four.
    CC2018 shows only one — 'ITC'.

    It doesn't show it when you type family name, it doesn't show other styles in drop-down style list.
    If I copy/paste text with needed font family style from 2017 to 2018, AI will show me two identical font names but two different preview near them (and again no italics).

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    Please get in touch with us at sharewithai@adobe.com
    Please create a sample file in CC 2017 with styles that you do not see in CC 2018. Create a package out of it so that we also get the font files for investigation and share the package with us. For sharing the package you can either upload to your creative cloud files or any other file sharing system like Dropbox, Wetransfer etc..

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  4. Can't get rid 0.001

    In the file, width of the clipping mask should be 550pt but it only stuck in 550.001pt. Want an explanation for this.

    I could only create another rectangle in this case. But sometimes happened on some complicated shapes which was quite exhausted.

    4 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  5. 環境設定の変更が反映されなくなった

    バージョン21.1.0

    環境設定を変更した際に設定が反映されなくなりました。
    ・一般/キー入力の単位と角度の制限
    ・単位/一般と線
    の設定を変えていたところ起きた事態です。

    線を描画する際に何度か角度を変える必要がありましたので、15分間くらいのうちに何回か設定の変更をしましたところ、途中から反映されなくなりました。
    (角度の固定を30度や45度や0度に変更していたところ、0度にしても30度で固定されたままになりました)

    Illustratorを再起動したところ、解決しました。

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  6. Selecting multiple objects with different opacities incorrectly reports their opacities as 0%

    AI CC 2018 - MacOS Sierra
    When selecting multiple objects with two different opacities (say one square at 80% and another at 40%) it reports their value as 0%.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  7. ArtStyle.aip

    Illustrator is opening in safe mode, or crashing all because of this plug-in: ArtStyle.aip

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  8. Popups do not work in new version of AI

    cannot access small-caps menu. Click on "character" and nothing heppens

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Properties Panel  ·  Flag idea as inappropriate…  ·  Admin →
  9. 2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  10. Units won't display properly, shows inches instead of pixels or vice versa

    Even though I change the units under preferences to display pixels, if a document was previously setup to display inches, it will not change to display pixels. It just shows inches.

    5 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. Filled areas sometimes when drawing lines?

    Drawing with touch calligraphic brush, most obvious at 1 pt size, there will be funny filled in blobs along the path. Playing with the points and curves doesn't get rid of it. If the object is resized by 200% or so the "blobs" will go away, but this is not a good fix if the lines need to stay editable.

    Has been reproduced using CC 2017 on an HP Spectre 360 with a stylus, AND a Mac (OS 10.12.6 Sierra & CS5) with a Wacom.

    5 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    6 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  12. graphic style library don't load at startup

    Hello,

    Even with the option "persistent" ticked, custom graphic Style libraries don't reopen automatically.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  13. Illustrator 22.0.1 not opening in High Sierra

    I (foolishly) updated to High Sierra last night. Now Illustrator won't open. Clicking on the icon, all I get is this:

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →

    you may try resetting preference once to see it helps.

    If not, please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  14. Type reverting & doing all sorts of weird things

    The new Illustrator's type feature behaves strangely. The font reverts to the 1 I chose previously when I do some things such as discard the Offset Path setting I've set for it it in the Appearance Panel.

    4 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  15. Kerning Font Characters (Letters) Causes Curser to Jump Around

    While kerning letters in a statement, each time I press the up arrow to give more space or to press the down arrow to shrink space between letters, the curser jumps to the second line in some random spot. I have to move the curser back each time I press the up arrow and down arrow. This is defiantly a bug.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  16. My text is being converted automatically to shapes

    I am working on a project (wordle project) and I have a layer where I put text; Every time I open the file after I had saved it, I find the new text converted to shapes :s. This is so frustrating.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  17. Error on Artboard/Workspace


    1. Adobe Illustrator CC 22.0.1

    2. Tried working on a new artboard to learn interface and immediately started getting this problem - this happens when I select an object and try to move it. Then I am unable to move anything properly. I have been unable to find any settings that may have caused this. I uninstalled and reinstalled and have received this same problem on different files and art boards.

    3. A triangular cut out that appears on the artboard and causes the objects to malfunction when manipulated.

    If I try to create something new, it disappears and then shows up again.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator Team

  18. anchor white

    Hello! I have a problem where my anchor points and handles are white. They are normally black if I remember correctly and so I am struggling to use/see them as they are white.

    I have tried Ctrl H - show edges and show bounding box but neither work. Please let me know if this can be changed!

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  19. Can't expand toolbar icons

    Working in 22.0.1 on Mac OS 10.12.6, I can no longer expand a tool to use a hidden alternate, unless I use a keyboard shortcut. When holding down on the mouse button to select, nothing happens.

    4 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  20. iMac 5k 2017 w/ Radeon Pro 580 - Illustrator very slow on GPU preview

    Illustrator version 22.01
    macOS 10.12.6
    iMac 5k 2017 w/ i5 3,8Ghz - 16Gb RAM - 2TB Fusion - Radeon Pro 580
    All the file (also a very little file) is slow on movement, on move object and run with shot and NOT fluid. Slow on select object or shape or everything on file.
    The same file opened on a "slow and old" MacMini with the same configuration and the same macOS is not slow and the movement is very fluid.
    Switching to CPU cause the same things, everything is very slow. Also switching to Print Preview is slow.

    Thanks for…

    13 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  • Don't see your idea?

Feedback and Knowledge Base