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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. High Sierra drag/drop/copy/paste issues

    Drag/drop/copy/paste lags, doesn't work in Illustrator 21.1.0. Everything (click/drag/copy/copy/paste) is so slow that it doesn't appear to work. Even something as simple as Help/About fails.

    1 vote
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    Request to Contact Support  ·  1 comment  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  2. Repeat scale


    1. Scale an object NON UNIFORMLY using Scale tool.

    2. Select new object.

    3. Option-click to choose point of scaling and bring up dialog box.

    4. The previous NON-UNIFORM scale percentages are displayed, but UNIFORM is highlighted. Clicking the radio button next to NON-UNIFORM simply applies the UNIFORM value to the NON-UNIFORM values.

    4 votes
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    2 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  3. Save for web can't save individual art board

    Save for web: I can't export save for web with individual artboard. It's detecting the entire file.

    0 votes
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  4. ps import

    ps files do not import correctly into AI. Transparent portions will render as gray. Some portions of the image fail to render at all. For example, this PDF ( from a ps file) will display differently in AI than any PDF viewer with the transparent background as gray.

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  5. Zooming malfunction when switching between windows.

    This occurs when I have multiple documents open in tabs. When I switch between tabs and scroll to zoom, it zooms in the previously opened tab, but not the current one. If I click within the document, then I can start zooming normally again.

    6 votes
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  6. Ctrl key moves canvas in Illustrator rendering Ctrl-Z unusable

    Everytime I press the Ctrl key in Illustrator is moves the canvas right, making me unable to use ctrl-z or any other ctrl command because it defaults to moving the canvas, I'm pretty sure I have the latest version of Illustrator and the problem just started happening when I opened a psd file in it today. Didn't have this issue while using illustrator a few days ago.

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  7. CSS Extraction tool code formatting issues

    Is there any way to alter the code formatting for this panel? It drives me nuts that the open bracket starts on a new line, all lines are indented with two spaces (seriously, who does two spaces? It's either four spaces or 1 tab), that there's a space before and after every colon, gives me both hex and rgba colors with no option to select just one, not to mention multi-word font family names aren't in quotes.

    This is almost a useful tool, if it didn't require so much cleanup after copying/pasting, and I shouldn't have to run it through…

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  8. Slow response time

    I have been using a my 2014 Macbook Pro with no problems using Adobe Illustrator. However I recently switched over to a PC i7-6850K CPU and two EVGA 1080 GFX cards. And I find that when I use AI after about 1 hour it starts to seriously lag... getting worse as time goes on. The only way I have been able to temporarily resolve this is to close AI entirely and then re-open the program.

    4 votes
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  9. Slow response time

    I have been using a my 2014 Macbook Pro with no problems using Adobe Illustrator. However I recently switched over to a PC i7-6850K CPU and two EVGA 1080 GFX cards. And I find that when I use AI after about 1 hour it starts to seriously lag... getting worse as time goes on. The only way I have been able to temporarily resolve this is to close AI entirely and then re-open the program.

    3 votes
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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  10. Illustrator does not change the colour profile of Swathes between open files of different color profiles

    See Case 0189293847.
    "Basic RGB" Colour Swatch does not change colour when switching files (tabs) of open files with different Embedded profiles.
    If you close down then open illustrator, it will take and then keep the swatch with that profile.

    Replication of error.


    1. Create .ai file that has the "ProPhoto RGB" assigned profile and save
      ensuring the ICC profile is embedded

    2. Create .ai file that has the "sRGB" assigned profile and save
      ensuring the ICC profile is embedded


    3. Edit>"Colour Settings", and set the Working Space RGB to "ProPhoto RGB"
      Tick on:


      • Profile Mismatches

      • Missing Profiles
        Press OK



    4. Close down Illustrator

    1 vote
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    0 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  11. Outline preview bug

    After updating to the two latest versions of Nvidias Drivers on my laptop Outline Preview does not work at all in Illustrator.
    I tried to reinstall Illustrator, reinstall Nvidia drivers but nothing works.

    The only solution right now is to switch to the integrated graphics Intek HD Graphics 530. But the performance is so much slower with this card :(

    Illustrator version:
    2017.1.0 Release (21.1.0 Release (64-bit)

    Graphics card:
    Nvidia Quadro M1000M

    Nvidia driver version:
    Quadro Desktop / Quadro Notebook Driver Release 384.
    Version: 385.69

    Hardware:
    Dell Precision 5510 laptop

    Platform:
    Windows 10 Enterprise 64 bit

    75 votes
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    24 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  12. 5 votes
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    1 comment  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  13. Get rid of the search pane in Illustrator

    If Adobe cannot figure out how to prevent the search pane from being selected by default, they should just eliminate it. I frequently paste complex elements from other files into the pane causing illustrator to crash, as the pane is selected with an active insertion point by default. Also it prevent certain (but not all) interaction with Illustrator until the window is clicked on. It is endlessly frustrating to the point of a breakdown. I have lost one monitor already to this problem. Please please fix this so the pane cannot ever be activated until directly clicked on

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  14. Stop Button not Working

    If I open something but I changed my mind, I see there's a stop button while it's loading, but I can click on that stop button all I want, it doesn't want to stop. What's the point of having a stop button then?

    4 votes
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. Object Type Indicator doesn't know groups

    Why is it that when a group is selected, the Object Type Indicator doesn’t call it a group?

    2 votes
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  16. Copying hires 1-bit tiff takes to much time

    I have a document where I copy a hires 1-bit tiff.
    Then Illustrator just beachballs.
    This happens in the latest version of Illustrator CC 2017.
    I am on macOS 10.12.6 and have attached the file in question.

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  17. Illustrator CC - Lags constantly every attempt to do something in my layers

    I have been using Illustrator since macOS Sierra and it was decent in regards to performance not perfect though. Now since MacOS High Sierra Illustrator just destroys my workflow, I waste so much time waiting for the pin wheel to go away just so that when I attempt to move the cursor to interact with a layer is comes right back and i'm waiting again. . . and then at time it will crash (this is good I make backups)

    I would find it hard to believe that a relatively new MacBook Pro should have no problems handling an 600mb…

    5 votes
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    3 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  18. "Control Click to Select Objects Behind" not working

    I've contacted Adobe about this in the past. It is still not working. I have selected "Control Click to Select Objects Behind" in Preferences...and yet this does not work. Please get it to work. It's a pretty important function.

    2 votes
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  19. Failed SVG 1.1 Import/Export in Illustrator CC 21.1.0 (Win)


    1. Isolate Blending sets to default mode on all fonts when importing SVG-files to Illustrator and cause ”bitmap fonts” on printed paper in web browsers for Windows with embedded fonts from exported PDF-files from Illustrator.


    2. Transform lines ignored in SVG-Import in Illustrator from scaled Graphic/Movie Clip from Animate CC 16.5.1.104 (Win).
      <g transform="matrix( 0.25, 0, 0, 0.25, 0, 0) "></g>


    3. Tracking text failed and ignored in SVG-Import and Export in Illustrator (SVG-Export from Animate).
      <text letter-spacing=”0.1”</text>


    2 votes
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  20. Bounding box does not rotate correctly with certain elements

    If you take two lines and make an X shape and group it, when rotating this shape (say 30%), the bounding box resets to straight up and down (as opposed to rotating with the X shape) so any further scaling of this shape will be off. In this case, the X will become asymmetrical with any further scaling. This is a new bug as previously versions of Illustrator kept the bounding box oriented as it was originally.

    This is on a Mac with the latest Illustrator CC.

    1 vote
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    0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
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