7470 results found

1. Opening a file within Bridge

   The document “ 2020SUMMER08_09.ai” could not be opened. AIRobin cannot open files in the “Adobe Illustrator document” format. IOS is 10.14.6 Version of Illustrator is Version 24.2.1

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   0 comments  ·  Cloud, Libraries  ·  Edit…  ·  Delete…  ·  Admin →
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2. "save as" issue

   MacBook Pro 15-inch
   2,2 Ghz 6-core Intel i7
   16GB memory 2400MHz DDR4
   macOS Catalina
   Illustrator 2020 v.24.1.2

   When I press cmd + save, it saves but then asks me to save again.
   Please see the link below for the screen recording I made.
   https://www.dropbox.com/sh/z7kycdcuoohqzz8/AACxbgR9OuX9S_fEmnrZkivaa?dl=0
   Please advise.
   I have had no communication since my last post.
   Thanks.
   Mike Britz

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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3. Actions don't work with function keys in Illustrator 2020

   In CS6 the function keys worked fine to invoke actions. In Illustrator CC 2020 the function keys operate as Mac function keys but can't be used to invoke an action. For example, I have Shift + F3 programmed in AI to save a file as .PNG to the current disk. I know the action does what it should because when I double-click it in the Actions menu it works fine. When I press shift+F3, I get the multi-file window, which is the native Mac keyboard function for F3. It's as if the programmers forgot to override the Mac function keys and use them instead for Illustrator. PLEASE FIX!!! I just converted from CS6, where the function keys worked fine with actions.

   In CS6 the function keys worked fine to invoke actions. In Illustrator CC 2020 the function keys operate as Mac function keys but can't be used to invoke an action. For example, I have Shift + F3 programmed in AI to save a file as .PNG to the current disk. I know the action does what it should because when I double-click it in the Actions menu it works fine. When I press shift+F3, I get the multi-file window, which is the native Mac keyboard function for F3. It's as if the programmers forgot to override the Mac function keys… more

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4. CSS Properties: Generated CSS selectors are wrong sometimes

   Hi.
   OS: Windows 10 x64
   Illustrator: 24.1.2 and older versions

   Steps:
   I have drawn two paths (shapes) on the same layer.
   I have given these names:
   abc1 and abc11 to each path

   When I select one of them, the generated css in CSS properties panel is ok, the selector's name is right. The issue happens just when I select both paths at the same time and try to generate the CSS.

   The selector name for abc11, is changed wrongly to abc111 (an extra 1 at the end).

   Expected result:
   .abc1
   {
   position : absolute ;
   left : 120px;
   top : 1226px;
   width : 74px;
   height : 25px;
   }
   .abc11
   {
   position : absolute ;
   left : 123px;
   top : 1272px;
   width : 74px;
   height : 25px;
   }

   Actual result:
   .abc1
   {
   position : absolute ;
   left : 120px;
   top : 1226px;
   width : 74px;
   height : 25px;
   }
   .abc111
   {
   position : absolute ;
   left : 123px;
   top : 1272px;
   width : 74px;
   height : 25px;
   }

   (Notice the extra 1, on abc11 selector name)

   It only fails when abc1 layer is above abc11 layer, when abc11 is above abc1 layer, the generated css is right.

   I have been facing the same issue for a long time, it would great a fix for it.

   Hi.
   OS: Windows 10 x64
   Illustrator: 24.1.2 and older versions

   Steps:
   I have drawn two paths (shapes) on the same layer.
   I have given these names:
   abc1 and abc11 to each path

   When I select one of them, the generated css in CSS properties panel is ok, the selector's name is right. The issue happens just when I select both paths at the same time and try to generate the CSS.

   The selector name for abc11, is changed wrongly to abc111 (an extra 1 at the end).

   Expected result:
   .abc1
   {
   position : absolute ;
   left : 120px;
   top :… more

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5. can't save file due to unexpected error keeps occuring, and then saves on next attempt
   3 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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6. For some reason I can create a bar graph but not it's not allowing me to create a pie graph?

   For some reason I can create a bar graph but not it's not allowing me to create a pie graph?

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7. Cannot activate new fonts

   I'm using Illustrator 24.1.2 with a creative cloud student subscription on Mac OS Catalina. When I try to activate any font not installed locally, the activation process will go on for five minutes, then terminate itself. No font would be installed. I Googled around for similar problems, and many suggested looking at the "Font" tab of the creative cloud app. I don't have that tab. The only tab in my creative cloud app is "Apps".

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   0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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8. template outline visuals out of scale

   When I open illustrator, the outlines of the different visual templates are overlapping the text below... Looks pretty sloppy, Adobe.

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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9. Symbol disappears when edited in place

   When you have a symbol on the artboard, double click it to go into isolation mode, make some changes, exit isolation mode — the symbol disappears from the artboard.

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   0 comments  ·  Symbols  ·  Delete…  ·  Admin →
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10. Copy/pasting envelope changes fill

    Mac OSX 10.14.6
    AI 23.0.6

    Fill inside envelope distort changes when pasted into another file

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    1 comment  ·  Meshes, Distortion  ·  Delete…  ·  Admin →
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11. "Save as" Illustrator bug

    Hi. I have the latest 2020 version of Illustrator 24.1.2.
    When I press "Command" + "S" it starts to save. Once it is finished saving it used to have an asterisk in the file name that disappears to indicate that it has been saved. The asterisk no longer disappears. It remains.
    Then when I close after saving it gives me the attached "save" box, and says that "if I don't save my changes will be lost", but if I click "Command" + "S" and then close without saving it does save.
    It makes things very slow. I can't work like this.
    This is not right.
    This is not the first time I have asked for help.
    I pay a lot of money for this software. Please fix this ASAP!
    Thanks.
    Mike

    Hi. I have the latest 2020 version of Illustrator 24.1.2.
    When I press "Command" + "S" it starts to save. Once it is finished saving it used to have an asterisk in the file name that disappears to indicate that it has been saved. The asterisk no longer disappears. It remains.
    Then when I close after saving it gives me the attached "save" box, and says that "if I don't save my changes will be lost", but if I click "Command" + "S" and then close without saving it does save.
    It makes things very slow. I can't work like… more

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. Adobe Illustrator 2020 (24.1.2)-The latest updated version KEEPS CRASHING on MacOS Mojave

    Hi
    I'm having crashing issues with the simplest movements like dragging, changing the type sizes, accidentally double-clicking etc.
    First the screen freezes.
    Later everything goes blank/my screen sometimes goes full black and forced shutdown follows.
    I'm using Macbook Air - MacOs Mojave version 10.14.6. (1.6 GHz Intel Core i5/ 8 GB 1600 MHz DDR3).
    This is happening every time I open up AI without exception.
    Note: When I started my computer in safe mode-AI is working normally.
    What should we do?
    Thanks in advance.

    6 votes

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    11 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    Please follow the steps listed in this link to share the crash log to Illustrator team, this will help us investigate and fix this issue. https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html

13. Locked Layers won't allow file to save

    If layers are locked, AI file won't save and close. It will continue to prompt you to save multiple times but won't allow you to close the file due to the asterisk. The asterisk will only leave if you save the file with the layers unlocked.

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14. Illustrator suddenly changed from RGB to CMYK

    Windows 10, Illustrator 2020

    1. Working on a digital comic and suddenly colour has been changed
       from RGB to CMYK, which means I cannot copy and paste the colours
       I was repeatedly using anymore.

    2. Black colour has been automatically replaced by a dark greenish black;
       upon further inspection, it can be seen that it is not completely black. It feels odd at plain sight. I have manually selected each line which has changed colour, but it keeps going back to that dark greenish black.

    2 votes

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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15. Measuring/positioning elements improperly includes shadow/effects

    It used to be that when you selected an object/element with a drop-shadow (or other effect), the measurements did NOT include the drop-shadow. HOWEVER, now they do and it's causing me lose-my-mind!!! To measure and or position ANYTHING correctly, you have to first turn-off the shadow (in the Appearance panel) then position/measure and THEN turn-on the drop-shadow!!! Seriously, this is an enormous time-waster. PLEASE, allow us to turn off the function where everything is measured-and-positioned by it's drop-shadow. PLEASE

    1 vote

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16. Illustrator 2020 (24.1.1, windows 10) cannot open file

    Cannot open one of my illustrator files.
    Every time I try to open it illustrator freezes and doesn't unfreeze until closed. I have uninstalled and reinstalled illustrator, restarted my laptop, tried turning off the firewall. I tried attaching it to this comment but it wouldn't load.
    thanks

    1 vote

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17. SelectiveUnlock.aip error - Adobe Illustrator CC version 24.1.2, OS Windows 10 Home Edition Build 1909

    The File New/Open screen does not work.
    When clicking File>New opens a pop-up screen with title %CCXFNFTDIALOG_NAME with nothing inside.

    Can not create NEW file.

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    1 comment  ·  Launch  ·  Delete…  ·  Admin →
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18. Incompatibility with the App 'RightZoom'

    I was investigating a phenomena of very slow selection of objects and an unintentional motion of object to the cursor position although mouse is not pressed (object not dragged).

    I found, after a lot of test and eliminations that the problem was conflict with the app 'RightZoom' that allows Window Zoom while keeping menu visible, something that Mac normally does not do (menu line disappears, appearing only when mouse is pushed to the upper border). Once the app is shutdown or removed, selection goes back to normal - fast and stable.

    1 vote

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    0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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19. 3D Extrude and Bevel

    When I apply 3D Extrude and Bevel with cap set to 0 and surface set to no shading my image now has a background. Now I tried a few things to correct the image in 3D Extrude and bevel and the entire image is gone. The image frame is still there.

    This occurred after the latest update to Adobe Illustrator 2020 24.1.2

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Edit…  ·  Delete…  ·  Admin →
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20. Decimals from nowhere in 24.1.2 update… go to 24.0.3 again!

    Decimals from nowhere in 24.1.2 update… go to 24.0.3 again!

    On macOS Mojave 10.14.6
    Retina 5K, 27-inch, Late 2015
    4 GHz Intel Core i7
    24 GB 1867 MHz DDR3
    AMD Radeon R9 M395X 4 GB

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    2 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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