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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7465 results found

  1. Text path vanishes when moving it with selection tools (black or white arrows)

    Since updating to version 24.1.2 from Adobe Illustrator 2019, whenever I move text objects using any of the selection arrows, the highlighted path disappears during moving and only reappears when I stop moving the text object. This is frustrating as I can't see the baseline or centre point of the text object while trying to align it to something else. This never happened before I updated Illustrator. My OS is macOS Mojave 10.14.6, Illustrator version 24.1.2.

    3 votes

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  2. Tracing large image gives worse results than with tracing a small portion of the same image

    When trying to trace a fairly large file with sparse graphics - the trace function appears to lower the resolution significantly, resulting in a junk trace. If I clip a small portion of graphics and trace that, it works fine. Shrinking the file before tracing didn't work (by half), I couldn't shrink any more without losing the fine grained art. I was able to make this work using a different product(which I really don't like). I use trace all the time, usually on smaller logos, which works fine. I suspect there is something in their algorithm that reduces the resolution…

    5 votes

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    3 comments  ·  Tools  ·  Admin →
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  3. "copy & paste in front" in Illustrator, text is not aligned perfectly

    Our product artist use "copy & paste in front" in Illustrator, the text is not aligned perfectly.
    Please check "2hits test-CC17.pdf".

    Also posted a post in Adobe community. here is the link : https://community.adobe.com/t5/acrobat/text-is-not-aligned-perfectly-in-pdf/m-p/11125264?page=1#M255941

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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  4. 非表示にしているレイヤが書き出しをすると表示されてしまう

    1.Details of your operating system and version of Adobe Illustrator
    windows 10 pro 1909 , illustrator 24.1.2

    2.The steps you were taking when you experienced the issues
    ベースの地形図の上にいくつかのレイヤを載せて、表示・非表示を切り替えて何枚かのpng画像を書き出したい

    Your expected result
    

    表示に設定したレイヤのみが表示されているpng画像が出力される

    Your actual result
    

    非表示にしているはずのレイヤが書き出されたpngファイル上では表示されてしまう(イラストレータの画面上では非表示になっている)

    1 vote

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  5. CC 22.1 on MAC OS X El Capitan V10.11.6

    When using the direct selection tool you cannot see what's been selected - the selection doesn't highlight.

    Guides keep disappearing when clicked-on with the selection tool. When you select-all - all the guides disappear.

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  6. Random crash

    Adobe Illustrator cc 2020 is randomly crashing, even if I'm not using it. It's happening at least a couple times a day. I'm using the last version of Catalina in my mac.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  7. Find and replace superscript

    I've tried copying the superscripted text to the clipboard and pasting in the Replace box of the Find and Replace dialog, but it loses the superscripting, and pastes into the document without it. I find I have to go into each occurrence individually and superscript each one.

    2 votes

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  8. Illustrator 2019, 2020 keeps crashing on a new MacBook Pro, Catalina OS10.15.4. Always crashes after computer sleep

    I just got a new MacBook Pro to replace an 11 YO iMac on which I was using Illustrator CS6. I had to switch to CC Illustrator. It crashes (about 8 times today alone)--almost always if I put computer to sleep with Illustrator open, but sometimes during work

    6 votes

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    2 comments  ·  Performance  ·  Admin →
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  9. no preview of current work

    the preview or where you work does not show rather it simply shows the previous page and does not change

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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  10. The lines appear to be drawn when touching on the screen, but once pen is released the lines disperse

    The lines appear to be drawn when touching on the screen, but once brush is released from the surface, the lines disperse as if they were never drawn,

    2 votes

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    0 comments  ·  Tools  ·  Admin →
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  11. Inconsistencies in adding gradient swatches in Adobe software and Adobe's instructions for Illustrator gradient swatches are incorrect

    Only one of the methods listed on the Adobe Illustrator help page regarding adding gradient swatches actually works..

    There is no 'Add to Swatches' button in the Gradient menu (in fact, there is no Gradient menu, only a Gradient panel).

    Dragging the Gradient fill box from the Gradient Panel to the Swatches panel does absolutely nothing.

    Furthermore, the instructions 'Click the swatches menu in the Swatches panel and choose New Swatch' fails to explain the fact that you need to have your gradient selected and active in the active Fill or Stroke boxes.

    On top of all of this, all…

    2 votes

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  12. new project presets not appearing

    I am starting a course to learn Adobe Illustrator. However, when I click on "create new" the dialogue box that opens only populates with Adobe Stock templates. No matter if I click print, web, or mobile there are no presets or options for me to change the project settings. Kind of hard to begin the course if I can't create a project with the specific setting for my assignments.

    5 votes

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    1 comment  ·  Launch  ·  Admin →
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  13. Selection Tool

    When using the selection tool, I can't change the size of an object anymore.

    4 votes

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    1 comment  ·  Tools  ·  Admin →
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  14. Issues copying linked graphics from a multi-page PDF opened in Illustrator as links.

    When opening a multi-page PDF in Illustrator, you have the option to import all pages as links for optimal performance. If there is bleed in the file, the size and scale of the graphic is correct UNTIL you copy/paste the link into the same or different document. Copying/pasting causes the linked graphic to resize:

    1. Open multi-page PDF with bleed in Illustrator and choose to Import PDF Pages as Links
    2. Select one of the linked graphics.
    3. Copy and paste into the same file (paste in front makes the issue more apparent).
    4. You will find the pasted graphic is now a different…
    1 vote

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  15. Error Recolor artwork Adobe Illustrator 2020 24.1.2

    In the moment that updated the illustrator to the version 24.1.2, the module of Recolor Artwork doesn´t show the name of the color like in the past version of the software, I need a help with this, I use this module a lot.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  16. Opening a file within Bridge

    The document “ 2020SUMMER08_09.ai” could not be opened. AIRobin cannot open files in the “Adobe Illustrator document” format. IOS is 10.14.6 Version of Illustrator is Version 24.2.1

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  17. "save as" issue

    MacBook Pro 15-inch
    2,2 Ghz 6-core Intel i7
    16GB memory 2400MHz DDR4
    macOS Catalina
    Illustrator 2020 v.24.1.2

    When I press cmd + save, it saves but then asks me to save again.
    Please see the link below for the screen recording I made.
    https://www.dropbox.com/sh/z7kycdcuoohqzz8/AACxbgR9OuX9S_fEmnrZkivaa?dl=0
    Please advise.
    I have had no communication since my last post.
    Thanks.
    Mike Britz

    1 vote

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  18. Actions don't work with function keys in Illustrator 2020

    In CS6 the function keys worked fine to invoke actions. In Illustrator CC 2020 the function keys operate as Mac function keys but can't be used to invoke an action. For example, I have Shift + F3 programmed in AI to save a file as .PNG to the current disk. I know the action does what it should because when I double-click it in the Actions menu it works fine. When I press shift+F3, I get the multi-file window, which is the native Mac keyboard function for F3. It's as if the programmers forgot to override the Mac function keys…

    2 votes

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    1 comment  ·  Performance  ·  Admin →
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  19. CSS Properties: Generated CSS selectors are wrong sometimes

    Hi.
    OS: Windows 10 x64
    Illustrator: 24.1.2 and older versions

    Steps:
    I have drawn two paths (shapes) on the same layer.
    I have given these names:
    abc1 and abc11 to each path

    When I select one of them, the generated css in CSS properties panel is ok, the selector's name is right. The issue happens just when I select both paths at the same time and try to generate the CSS.

    The selector name for abc11, is changed wrongly to abc111 (an extra 1 at the end).

    Expected result:
    .abc1
    {
    position : absolute ;
    left : 120px;
    top :…

    1 vote

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  20. 3 votes

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