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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8207 results found

  1. Magnifying and Hand tool for macOS Catalina 10.15.6 stopped work since upgrading to Illustrator v24.2.3

    Reseting the Preferences does not resolve the issue. Turning off animated zoom does not help either.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  2. When closing all tabs (Cmd + Option + W), Illustrator instantly crashes.

    Sometimes I have multiple tabs open, and I want to close all of them at once instead of each individually. Cmd + Option + W is a common Mac shortcut to close all tabs. In previous versions of Illustrator, this worked as expected. As of 24.2.1 on 10.15.6 version of Catalina, it crashes every time.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  3. Asset export password bug 24.2.3

    Illustrator info: 24.2.3 (64bit)

    System info:
    Windows 10

    Steps:
    If I export artboards to pdf using the asset export window - each file will be password protected without me specifying it.

    This only happens if the last pdf I saved manualy (using save as) was password protected. Asset export will use the same password that I entered for this file.

    This would be a nice feature if it was an option you could select or de select, but not when it happens without informing me.

    The only workaround I know of, is to save a dummy pdf with the correct…

    3 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  4. Can’t align all objects within group

    Hello,
    I've seen that this is claimed that it is fixed on a previous update, but I have the latest (24.2.3) and still have issues.

    Situation:
    4 text layers in a 2nd level subgroup
    Selection of three out of four layers and the Align/Distribute is working as expected (align to Selection selected)
    Selection of all four layers (or group layer) and the Tool isn't working on 'Align to Selection' basis. It's working correctly as 'Align to Artboard'

    How am I supposed to align all layers in a Group? The only workaround is to align all layers but one and then…

    1 vote

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    1 comment  ·  Align, Distribute  ·  Admin →
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  5. Enable Missing Clyph Protection

    ■English
    Normally, if a font is not found, the text background is highlighted.
    Text is not highlighted when I apply appearance.

    setting -> type -> Enable Missing Clyph Protection
    This is enabled.

    ■Japanese
    通常、フォントが見つからない場合、テキストの背景が強調表示されますが
    アピアランスを適用している場合、テキストが強調表示されません。

    設定 -> テキスト -> 代替フォントを強調表示
    は有効にしています。

    Windows10 Home 1909
    Illustrator v24.2.3(64bit)

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  6. Font Preview Size

    In Illustrator 24.2.3,
    We are not able to change the Font Preview Size in the preference Dialogue in/under the Type Tab, and you also do not have the same feature in the Type Menu, which is the right place to set the Font Previews size default,
    we are also not able to see the Font names in the written text as a preview in the Font/Character Menu.

    6 votes

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    2 comments  ·  Type, Fonts, Text  ·  Admin →
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  7. Select Same Stroke Weight does not.

    2019 iMac running OS 10.15.4, AI CC 23.1.1

    Shouldn't "Select Same ***" actually select ALL the items identical to the one item selected? I am working on a master file for Nutrition Facts panels, and cannot truly select every rule that is of a particular weight. REALLY Frustrating!

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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  8. Saving documents

    Please restore the save parameters. Or at least give a prompt if the save gets interrupted. My saves keep getting interrupted and I often loose the changes to the original file if I have to save as a different format, like a PDF. It's been very problematic and I have had to reproduce my original files once I lose the changes while trying to save a low-res PDF, for example. Thank you!

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  9. SVG files doesn't open correctly. - Illustrator

    I have added as attachment the .svg files which aren't opened correctly, it is kinda only showing the filling.

    This problem accures in Illustrator Windows, and iPad OS, didn't tested on mac right now, but i don't have big hope.

    My guts tell me that there is a newer SVG standard, which isn't implemented yet?

    1 vote

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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  10. shift does not create square artboard, but uses previous proportions

    illustrator 2020 - 24.2.3
    mac os catalina 10.15.6

    in the newest version of illustrator, creating a new artboard while pressing shift just creates an artboard at the same dimensions as the previous one, rather than as a square. having to take the extra steps to manually type in exact square dimensions is a real time suck when i have to create many different sizes on one document. there should be a way to get that old setting back!

    4 votes

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    1 comment  ·  Documents and Artboards  ·  Admin →
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  11. SVG Tiny 1.2 :: x/y attributes in svg element

    It looks like Illustrator believes that x/y are valid attributes for the 'svg' element when exporting as Tiny 1.2. Based on reading the spec, I'm not entirely sure this is true.

    13 votes

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    3 comments  ·  File Save, Import and Export  ·  Admin →
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  12. Josef Pro font disappears as you type

    I am trying to type the word "Communications" in Adobe Illustrator. If I use any other font, it types fine and looks fine. When I use Josef Pro, the "ti" goes missing and only shows "Coomuncaons". When I change from Josef Pro to any other font, I can see the "TI". I tried this is other applications such as Microsoft Word and Excel and this problem does not happen. It's definitely an issue with Illustrator.
    Unfortunately, I cannot use another font because our company logo uses this Josef font.
    Please help.

    1 vote

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    2 comments  ·  Type, Fonts, Text  ·  Admin →
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  13. Expanded Layers Slows Performance

    Illustrator 24.2.3 (64bit)
    Windows 10 Pro

    What the title says. If I expand my top layer in the layers palette and try to edit the text on an artboard using my keyboard arrow keys to navigate the cursor, the cursor is super laggy.

    If I collapse the top layer and navigate the text inside the boxes, the cursor is much faster.

    Expanded layers seems to take up much more processing power ...to the point I can barely scrub through the text.

    1 vote

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    1 comment  ·  Performance  ·  Admin →
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  14. Adobe Fonts can't sync "Source Han serif Traditional Chinese fonts" to the software

    2 votes

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  15. Clicking "Add to Dictionary" on the right-click context menu for spell check does not update red underline...

    When adding a word to the spell-check dictionary using the right-click context menu, the underline remains under the word. Shouldn't that get removed after adding the word to the dictionary? It does not get removed from other instances of the word in the document either.

    2 votes

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  16. New document (File > New) window does not display options and has overlapping text

    The "Create New Document" window doesn't display any options, just a blank panel. Also, the text is overlapping itself and unreadable. I cannot create a new document to any specified size.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  17. File Save Window Font Styling Unreadable

    (System: MacBook Pro 16" OS X 10.15 Illustrator 24.2.3)

    When attempting to save a file, the save to window's text styling is nearly unreadable, the padding/margins are way too large, making the paragraphs very thin. Select buttons are pushed below fold, and window needs to be expanded to full screen in order to select where to save file.

    1 vote

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  18. Edit Multiple Gaps at once not possible

    When a selection contains Dashed Lines with different Dash lengths, but equal Gaps, the Gaps can not be edited together.

    Ai copies the entered Gap value to the Dash size.

    2 votes

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  19. Not saving when i make changes and save. it is always original version when opened.

    Not saving when i make changes and save. it is always original version when opened.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  20. export dxf

    When in large canvas mode, I can't export a DXF. nowhere in the "known limitations" document does it mention this. I can export other regular canvas size documents as DXFs in the same session of illustrator.

    Windows 10 Illustrator 24.2.3

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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Illustrator (Desktop) Bugs

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