8123 results found

1. Saving as PDF loses all artwork outside of artboard - THIS HAS TO BE FIXED

   For 15 years I have never had an issue saving files as PDFs. I have always used the save as Smallest File Size PDF option, I do a lot of large format printing so this is necessary in order to rip files in a timely manner to the printer. Now when I save a pdf all my artwork that's outside the artboard disappears, hours upon hours of artwork just gone, no warning. Its bad enough there is no longer a way to purchase the software so having to pay monthly and the constant terrible updates are ruining me and my business. Please fix this back to way it used to be. My artwork outside the artboard should not disappear.

   For 15 years I have never had an issue saving files as PDFs. I have always used the save as Smallest File Size PDF option, I do a lot of large format printing so this is necessary in order to rip files in a timely manner to the printer. Now when I save a pdf all my artwork that's outside the artboard disappears, hours upon hours of artwork just gone, no warning. Its bad enough there is no longer a way to purchase the software so having to pay monthly and the constant terrible updates are ruining me and my… more

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. White arrow to bind end-points in a design isn't functioning correctly. It doesn't allow to correct the curvature on a trace nor bind traces

   When I want to correct the curvature on a line or bind two ends of a line together, the white arrow function doesn't allow me to do so and moves the trace randomly on my design (just as if I were placing a picture on Microsoft Word: it moves everything at it's will...)

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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3. Illustrator Fails to Save as PDF or .AI After macOS Sequoia 15.4.1 Update — Skips Artboards, Crashes, and GPU View Greyed Out

   After updating to macOS Sequoia 15.4.1, Adobe Illustrator 29.5 (2025) is experiencing critical issues. When attempting to save as a PDF, it skips artboards, takes an unusually long time to load, and often crashes or shows an “unable to save” error. Saving a copy in .ai format also fails, regardless of location or file setup. Additionally, the “View Using GPU” option is inexplicably greyed out on some files, despite running on compatible hardware. These bugs are severely disrupting workflow and need urgent resolution.

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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4. CEPHtmlEngine keeps macOS awake

   CEPHtmlEngine erroneously keeps macOS awake by setting PreventUserIdleSystemSleep

   See details below, CEPHtmlEngine is unnecessarily keeping macOS awake using the power management API and asserting PreventUserIdleSystemSleep, on this device it has been asserting and renewing its assertion for 170 hours.

   This presents a massive physical security risk to enterprise customers as it defeats IT controlled sleep/screensaver/walkaway preferences to lock the computer.

   nick@Nicholass-MacBook-Pro ~ % pmset -g assertions
   2025-04-29 17:49:04 -0400
   Assertion status system-wide:
   BackgroundTask 0
   ApplePushServiceTask 0
   UserIsActive 1
   PreventUserIdleDisplaySleep 1
   PreventSystemSleep 0
   ExternalMedia 0
   PreventUserIdleSystemSleep 1
   NetworkClientActive 0
   Listed by owning process:
   pid 515(powerd): [0x00071b6c00019d4e] 00:04:13 PreventUserIdleSystemSleep named: "Powerd - Prevent sleep while display is on"
   
   pid 54064(CEPHtmlEngine): [0x000166200005a544] 170:43:06 NoDisplaySleepAssertion named: "Video Wake Lock"
   
   pid 962(WindowServer): [0x00071c6200099e21] 00:00:00 UserIsActive named: "com.apple.iohideventsystem.queue.tickle serviceID:10005e0bf service:AppleHIDKeyboardEventDriverV2 product:Apple Internal Keyboard / Trackpad eventType:3"
   
   Timeout will fire in 120 secs Action=TimeoutActionRelease
   No kernel assertions.

   CEPHtmlEngine erroneously keeps macOS awake by setting PreventUserIdleSystemSleep

   See details below, CEPHtmlEngine is unnecessarily keeping macOS awake using the power management API and asserting PreventUserIdleSystemSleep, on this device it has been asserting and renewing its assertion for 170 hours.

   This presents a massive physical security risk to enterprise customers as it defeats IT controlled sleep/screensaver/walkaway preferences to lock the computer.

   nick@Nicholass-MacBook-Pro ~ % pmset -g assertions
   2025-04-29 17:49:04 -0400
   Assertion status system-wide:
   BackgroundTask 0
   ApplePushServiceTask 0
   UserIsActive 1
   PreventUserIdleDisplaySleep 1
   PreventSystemSleep 0
   ExternalMedia 0
   PreventUserIdleSystemSleep 1
   NetworkClientActive 0
   Listed by owning process:
   pid 515(powerd): [0x00071b6c00019d4e] 00:04:13 PreventUserIdleSystemSleep named: "Powerd -… more

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   6 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The issue is being tracked and is awaiting the fix by CEP team

5. L'Importation ne fonctionne pas correctement depuis la mise a jour a illustrator 2025

   Bonjour, Depuis le passage a illustrator 29.5 la fonctionne d'importation depuis le menu Fichier ne fonctionne pas correctement : un grand cadre apparait apres validation de l'importation mais l'objet importé n'apparait pas !!!

   Seule solution : faire un drag and drop depuis l'explorateur !! Une catastrophe !

   Merci de la résolution rapide de ce problème critique.

   Ma version de windows : Windows 10 Professionnel 22H2 64 bits

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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6. Do not scale text when you have a text style applied

   When I have selected multiple blocks of text or lines of text, I would like the option to scale the bounds as if I were selecting only one field, without scaling the font size — especially when a font style is applied. Alternatively, it would be helpful to have an option within the font styles to lock scaling. I often work on menus and need to lock scaling when moving or resizing groups of items. I wouldn’t mind needing to manually update the font style if I choose to scale text after locking document scaling.

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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7. Ao arrastar uma prancheta, a arte que está nela não acompanha a trajetória da prancheta

   Ao arrastar uma prancheta, a arte que está nela não acompanha a trajetória da prancheta. No vídeo demostro o bug, em momento algum removi o dedo do trackpad ou parei de pressioná-lo. Isso atrapalha muito a organização das minhas pranchetas no arquivo

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   1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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8. Recolor doesn’t allow to change white or black with a first try

   I use the Recolor (color mixer / wheel) daily. I have come across an annoying bug.

   Some base colors will be automatically 'locked' in the color mixer, indicated by a '-'. For example, let's say I'm trying to turn white into red.
   - First, white needs to be unlocked. By clicking the '-', it will become an arrow '->', and the swatch should be toggle-able now.
   - The first time you toggle the white, it selects, sliders can be moved to make it red, but it doesn't stay adjusted; it reverts back to whites.
   - You need to click another random swatch, then go back to the white swatch which now accepts being toggled to red.

   I use the Recolor (color mixer / wheel) daily. I have come across an annoying bug.

   Some base colors will be automatically 'locked' in the color mixer, indicated by a '-'. For example, let's say I'm trying to turn white into red.
   - First, white needs to be unlocked. By clicking the '-', it will become an arrow '->', and the swatch should be toggle-able now.
   - The first time you toggle the white, it selects, sliders can be moved to make it red, but it doesn't stay adjusted; it reverts back to whites.
   - You need to click another… more

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   2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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9. Text tool inserting wrong style

   If I have text typed out, then I try to change one letter it changes my font. For example I have the would "hot" typed in acumin regular, then I go to change the word to "got" and it might make the "g" bold or condensed or just an different style that is on the document. I am not using paragraph styles or character styles.

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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10. Collecting for Export marks document as edited

    Select 'Export as Resource' and the document will become 'Edited'
    Illustrator 29.0.1

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    5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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11. Add “...” to the menu items of the modal dialog

    en

    In macOS apps, it is customary to append “...” to menu items that require the user to perform additional actions after selecting the menu item (e.g., modal dialogs). This is found in the Human Interface Guidelines | Apple Developer Documentation.

    

    Illustrator 2025 (29.4) followed this rule, but Illustrator 2025 (29.5) has departed from this rule for a few items.

    • File > Generate Vectors
    • Object > Generate Vectors
    • Object > Gen Shape Fill

    

    The change should be allowed if it is intentional, but seeing that the other items still follow the rules, it is probably just a mistake. It is expected state that it ends with “...”.

    Attached files

    • humaninterfaceguidelines.png
    • menu.png

    ---

    ja

    モーダルダイアログのメニュー項目に「...」をつける

    macOSのアプリでは、メニュー項目を選択した後ユーザーに追加のアクションを要求するもの（例えばモーダルダイアログなど）には「...」をつける慣習があります。これは Human Interface Guidelines | Apple Developer Documentation に書かれています。

    

    Illustrator 2025 (29.4) まではこれに従っていましたが、Illustrator 2025 (29.5) ではいくつかの項目がこの法則から外れました。

    • ファイル > ベクターを生成
    • オブジェクト > ベクターを生成
    • オブジェクト > 生成塗りつぶし (シェイプ)

    

    意図してそうしているなら変化は許容されるべきですが、ほかの項目がいまだ法則に従っているのを見ると、おそらくは間違えただけでしょう。末尾に「...」がつくのが予想される状態です。

    添付したファイル

    • humaninterfaceguidelines.png
    • menu.png

    en

    In macOS apps, it is customary to append “...” to menu items that require the user to perform additional actions after selecting the menu item (e.g., modal dialogs). This is found in the Human Interface Guidelines | Apple Developer Documentation.

    

    Illustrator 2025 (29.4) followed this rule, but Illustrator 2025 (29.5) has departed from this rule for a few items.

    • File > Generate Vectors
    • Object > Generate Vectors
    • Object > Gen Shape Fill

    

    The change should be allowed if it is intentional, but seeing that the other items still follow the rules, it… more

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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12. Strokes smaller than 1 pt (or 1 mm) become zero when Stroke Weight down arrow key button is used

    If you set a stroke to 1 pt and click Stroke Weight down arrow key button, it correctly goes to the next smaller value from the dropdown — 0.75 pt.
    But if you do the same with 0.95 or anything smaller than 1 pt, clicking this button instantly makes it zero, skipping all the smaller values.

    It’s even worse if you set stroke units to be non-points — even though there are plenty of smaller values in the dropdown, and 1 mm is much larger than a point, it goes 0 too.

    While Cmd/Ctrl+arrow (not recorded) works fine with points, going 1-0.9-0.8... — for millimeters it works only down to 0.5, and then skips 0.35 and 0.25 (listed in the dropdown) and become 0 again.

    Ai hates other units...
    And we still don’t have hotkeys to jump weights (like we do for font size) — requested here: http://illustrator.uservoice.com/forums/333657/suggestions/32307397

    If you set a stroke to 1 pt and click Stroke Weight down arrow key button, it correctly goes to the next smaller value from the dropdown — 0.75 pt.
    But if you do the same with 0.95 or anything smaller than 1 pt, clicking this button instantly makes it zero, skipping all the smaller values.

    It’s even worse if you set stroke units to be non-points — even though there are plenty of smaller values in the dropdown, and 1 mm is much larger than a point, it goes 0 too.

    While Cmd/Ctrl+arrow (not recorded) works fine with points,… more

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    0 comments  ·  Strokes  ·  Delete…  ·  Admin →
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13. Issue with Reading Variable Data from DataSet in Illustrator 29.5

    Dear Adobe Support Team,

    I am reaching out to report an issue with Adobe Illustrator (version 29.5) regarding the inability to read variable data from a DataSet object in a script, even though the dataset is correctly loaded and updates the document content as expected.

    Problem Description
    I have a script that processes a CSV file to generate PDF files using variable data in Illustrator. The CSV file contains columns "Cislo" (number) and "JMENO" (name), and it is correctly loaded into Illustrator as a dataset (via Window > Utilities > Variables > Load Variable Library). The dataset updates the document content correctly—when I call dataSets[i].display(), the text fields in the document update with the correct values (e.g., "1", "URBAN" for the first dataset). However, when I attempt to read the variable values programmatically from the DataSet object (e.g., via dataSets[i].variables[j].content), the script fails to retrieve any values, resulting in empty strings.

    Steps We Tried
    We have tried multiple approaches to read the variable values, but none of them worked as expected:

    Reading via dataSets[i].variables[j].content:
    We iterated through dataSets[i].variables, checked the variable names (e.g., variable.name === "Cislo"), and attempted to read the content property.
    Result: The content property always returned an empty string, even after calling dataSets[i].display().
    Reading via getByName:
    We tried using dataSets[i].variables.getByName("Cislo").content to directly access the variable's value.
    Result: This threw an error ("Error 21: undefined is not an object") if the variable was not found, and even when wrapped in a try-catch block, it returned an empty string.
    Reading via variable.textFrames[0].contents:
    We attempted to access the text frame linked to the variable using doc.variables[j].textFrames[0].contents after dataSets[i].display().
    Result: This approach also returned empty strings, even though the text frames in the document were visibly updated with the correct values.
    Workaround (Successful but Manual):
    As a workaround, we named the text frames in the document ("CisloText", "JmenoText") and read their values directly using doc.textFrames.getByName("CisloText").contents.
    Result: This worked and correctly retrieved the values (e.g., "1", "URBAN"), confirming that the dataset and variables are functioning as expected for updating the document. However, this is not a practical solution as it requires manual naming of text frames, which is not feasible for larger workflows.
    Observations
    The CSV file is correct and properly formatted:

    Cislo,JMENO
    1,URBAN
    2,JIŘÍ
    3,TOMÁŠ
    4,EDA
    5,
    6,NOVOTNÝ
    7,KAREL​
    The dataset updates the document content correctly when dataSets[i].display() is called (e.g., the text fields show "1", "URBAN" in the UI).
    The generated PDF files contain the correct content based on the dataset, confirming that the dataset and variables are working.
    However, all attempts to programmatically read the variable values from the DataSet object (dataSets[i].variables) result in empty strings or errors.
    Sample Script testVariableReading.jsx:

    var doc = app.activeDocument;
    var dataSets = doc.dataSets;

    // Kontrola, zda existují sady dat
    if (!dataSets || dataSets.length === 0) {
    alert("Error: No datasets found in the document. Please load a CSV file with variables.");
    } else {
    for (var i = 0; i < dataSets.length; i++) {
    dataSets[i].display(); // Aktivuje sadu dat (mění proměnné – Cislo, JMENO)

        // Pokus o načtení hodnot z dataSets[i].variables (selhává)
        var currentCisloFromDataSet = "";
        var currentJmenoFromDataSet = "";
        try {
            var variables = dataSets[i].variables;
            for (var j = 0; j < variables.length; j++) {
                var variable = variables[j];
                var varName = variable.name;
                if (varName === "Cislo") currentCisloFromDataSet = variable.content || "";
                if (varName === "JMENO") currentJmenoFromDataSet = variable.content || "";
            }
        } catch (e) {
            alert("Error reading variables from dataset " + (i + 1) + ": " + e);
        }
    
        // Načtení hodnot z pojmenovaných textových polí (funguje)
        var currentCisloFromTextFrame = "";
        var currentJmenoFromTextFrame = "";
        try {
            var cisloTextFrame = doc.textFrames.getByName("CisloText");
            if (cisloTextFrame) currentCisloFromTextFrame = cisloTextFrame.contents || "";
    
            var jmenoTextFrame = doc.textFrames.getByName("JmenoText");
            if (jmenoTextFrame) currentJmenoFromTextFrame = jmenoTextFrame.contents || "";
        } catch (e) {
            alert("Error reading text frames for dataset " + (i + 1) + ": " + e);
        }
    
        // Zobrazení výsledků pro srovnání
        alert(
            "Dataset " + (i + 1) + ":\n" +
            "From dataSets[i].variables:\n" +
            "Cislo=" + currentCisloFromDataSet + ", JMENO=" + currentJmenoFromDataSet + "\n\n" +
            "From textFrames.getByName:\n" +
            "Cislo=" + currentCisloFromTextFrame + ", JMENO=" + currentJmenoFromTextFrame
        );
    }
    

    }
    Request
    It seems there might be a bug in Illustrator 29.5 where the DataSet object's variables property does not correctly expose the content of variables after display() is called. I would appreciate if you could investigate this issue and provide a solution or workaround to programmatically read the variable values from a dataset without relying on manually named text frames.

    Attachments
    I am attaching the following files for your reference:

    The CSV file (data.csv) used to load the dataset.
    A sample file (sample.pdf) with the variables and dataset set up, where the issue can be reproduced. I have saved the file as a PDF because the original .ai file was rejected due to a content type mismatch (application/postscript). The PDF was saved with "Preserve Illustrator Editing Capabilities" enabled, so you should be able to open it in Illustrator and see the variables and dataset. Note that the text frames in this file are already named "CisloText" and "JmenoText" as part of the workaround, so reading via doc.textFrames.getByName("CisloText").contents will work. However, the issue with reading directly from dataSets[i].variables should still be reproducible.
    A test script (testVariableReading.txt) that demonstrates the issue. Please note that I could not attach the script with its original .jsx extension as it is not a supported file type. I have renamed it to testVariableReading.txt. To test the script, please rename it back to testVariableReading.jsx. The script attempts to read variable values both from dataSets[i].variables (which fails) and from named text frames (which works), and displays the results in an alert for comparison.
    Thank you for your assistance! Please let me know if you need any additional information to investigate this issue.

    Best regards,
    Ales Ulrych

    Dear Adobe Support Team,

    I am reaching out to report an issue with Adobe Illustrator (version 29.5) regarding the inability to read variable data from a DataSet object in a script, even though the dataset is correctly loaded and updates the document content as expected.

    Problem Description
    I have a script that processes a CSV file to generate PDF files using variable data in Illustrator. The CSV file contains columns "Cislo" (number) and "JMENO" (name), and it is correctly loaded into Illustrator as a dataset (via Window > Utilities > Variables > Load Variable Library). The dataset updates the document… more

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    1 comment  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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14. Fonts used previously won’t load and miss in the document

    Many of the fonts aren't opening properly on the working files from the previous version of IIllustrator. It appears as I have no these fonts, but I sure had yesterday in 2024 version, so it's there :d

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    Need More Info  ·  3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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15. Impossible to generate vectors, the app says it’s not genuine

    Hi ! When I want to generate new vectors in illustrator, I can't. A message which tell me that my illustrator is not authentic appeared.

    Customer service did everything but still not working.

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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16. 新規ワークスペース　クラッシュ

    Illustrator：29.4(64bit)
    OS：windows11

    ウィンドウ→ワークスペース→新規ワークスペース　を作成するとクラッシュする。
    クラッシュから復元した後、同名のワークスペースが二つ存在している状態。

    1 vote

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    9 comments  ·  User Interface  ·  Delete…  ·  Admin →
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17. Sudden and constant "Out of GPU memory" error, Ai 29.4

    I am suddenly getting constant "Out of GPU memory" errors, which renders all the graphics in "Outline" view, and crashes Illustrator. It just started occurring today (Wednesday April 23, 2025). Yesterday everything was fine.
    
    Mac Studio, M2 Max, 64 GB RAM, Sonoma. Ai 29.4

    My CS6 version of Illustrator at home on an old Mac, runs so much better than anything coming out of Adobe ever since this Creative Cloud debacle disaster!

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    1 vote

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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18. File with links to the same filename, when folder is moved, tries to open itself

    Suppose a file X have links to file Y with the same name but in other folder. If you move the original file so Illustrator can't find Y, it then tries to open the filename in its own folder and find the file itself (X). Multiple links cause the message "the file is already opened"

    2 votes

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    2 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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19. Artboard Tool doesn’t create artboards based on a clicked object with an expected precision

    When using the Artboard Tool to click on an object, an artboard should be created accordingly. However, this feature rarely works as expected, and the success rate is unacceptably low. We kindly request improvements to ensure more consistent and reliable performance.

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    2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    'As expected' — how so? What result do you get? Can you share an example of a behavior you think shouldn’t be, a test file, a video, please?

20. Rasterizing an object inside of a clipping group flattens the clipping group itself

    If we need to rasterize one selected object inside of the clipping group, we have to isolate the object to avoid flattening the clipping group. Isolating only the clipping group won’t help, we have to 'drill into' the object specifically!

    This doesn’t happen for simple groups — with these we don’t have to isolate anything at all, just selecting a child is enough.

    Thanks to Junior Rocha for raising this up.

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    16 votes

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    0 comments  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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