8175 results found

1. Illustrator 29.8.2 saved .ai-file containing outdated pdf-version

   We have a user that several times has encountered a serious bug with saving documents. Currently on version 29.8.2 (the latest available for us in the CC desktop app as of today). Windows 11.

   Attached is an AI file showing the bug. Try opening it in e.g. Photoshop and Illustrator. You get very different versions.

   It is a "PDF compatible file" saved from Illustrator, so it contains a PDF version for other apps to use, but this embedded PDF version shows an older version of the illustrator file (so opening it in Illustrator looks fine, but when using it in e.g. InDesign, you get an old version)!

   Steps (as far as I can gather):

   1. An Illustrator file has been opened in Illustrator 29.8.2.
   2. The illustrator file has been saved (File > Save) - likely a couple of times - then closed.

   Result: AI file with outdated version in the embedded PDF. All other apps show the wrong version.

   To fix it, all we have to do is re-save the file, and then it works. So it's not consistent, and hard to reproduce.

   At least during this last occurence, the user was working from home via VPN, so the network connection was a bit slower than usual if that matters. The Illustrator preferences for saving should be the default settings (attached screenshot). I believe the setting for "slow networks" does so that Illustrator saves the file locally before transferring it, so network speed shouldn't affect the result?

   Since it has happened at least a few times, we now have to manually check every time we save a file if it is actually properly saved (by checking it in InDesign/FrameMaker/etc. to verify the latest changes are included). Not good.

   We have a user that several times has encountered a serious bug with saving documents. Currently on version 29.8.2 (the latest available for us in the CC desktop app as of today). Windows 11.

   Attached is an AI file showing the bug. Try opening it in e.g. Photoshop and Illustrator. You get very different versions.

   It is a "PDF compatible file" saved from Illustrator, so it contains a PDF version for other apps to use, but this embedded PDF version shows an older version of the illustrator file (so opening it in Illustrator looks fine, but when using it in… more

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   9 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Scroll wheel is very slow and unresponsive in Adobe Illustrator 30.0

   Since updating to 30.0 today, the UI seems very slow, particularly when using the scroll wheel to navigate the canvas.

   8 votes

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   Need More Info  ·  7 comments  ·  User Interface  ·  Delete…  ·  Admin →
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3. Select Same and Change Case commands are disabled for type

   Menu Bloqueado
   Al seleccionar Opciones, están bloqueadas en algunas ocaciones.

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   Need More Info  ·  2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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4. アウトライン

   テキストにアピアランスでオブジェクトのアウトラインをかけ画面を動かすと、CPUアウトライン表示になりクラッシュ。再起不能となりそのデータは復旧不可になる。

   ver 29.8.2
   Macbook Pro M4
   Sequoia 15.6

   2 votes

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   2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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5. Once you start typing a font name in the Font Browser the scroll wheel stops working

   Once you start typing a font name in the Font Browser the scroll wheel stops working.
   Several of the other menus don't scroll either. For example, the units dropdown in the create new document window.

   Arrow keys still work.

   2 votes

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   Need More Info  ·  1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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6. Missing fonts with asterisk still appear in Illustrator font menu — even after cache cleanup

   Illustrator keeps showing missing fonts with an asterisk (*) in the font menu, even when those fonts are no longer installed or active.

   This happens even in new blank documents and after multiple attempts to clean caches and reset preferences.

   It makes the font list cluttered and hard to navigate, especially for users who work with many typefaces.

   Please consider adding an option to hide missing fonts from the font menu, or improve the way Illustrator handles font references and cache rebuilding.

   This issue has been affecting productivity and font management for a long time.

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   Under Review  ·  4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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7. Phantom objects in Finder Preview and when imported into Photoshop

   I'm on MacOS. When previewing an .ai file in Finder, there will often times be phantom objects visible in Finder Preview. These objects are always duplicates of whatever is actually visible on the artboard-- usually it's a phantom object in the position the object was in the last time I saved the file. When I open the .ai file in Illustrator, those objects do not exist. The objects are not hidden; they are not on some other layer. This is particularly problematic because those phantom objects are still there if I open the .ai file in Photoshop. If I add the .ai file as a Smart Object layer in my Photoshop file, the phantom objects are there. If I attempt to edit that Smart Object, Illustrator opens up and shows the phantom objects are not there. Saving and closing DOES NOT FIX IT. Sometimes toggling the visibility of the Illustrator layer the objects are on and then saving fixes it. Sometimes toggling to outline mode fixes it. Sometimes moving the .ai from one folder to another, brings the phantom objects back. Why is this happening? How do I make it stop?

   I'm on MacOS. When previewing an .ai file in Finder, there will often times be phantom objects visible in Finder Preview. These objects are always duplicates of whatever is actually visible on the artboard-- usually it's a phantom object in the position the object was in the last time I saved the file. When I open the .ai file in Illustrator, those objects do not exist. The objects are not hidden; they are not on some other layer. This is particularly problematic because those phantom objects are still there if I open the .ai file in Photoshop. If I add… more

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. Live text converts to outlines when copying and pasting within Illustrator

   When copying artwork that contains live (editable) text and pasting it within the same document, or between Illustrator documents, the text objects intermittently convert to outlines (rendering them non-editable). This occurs with both area type and point type.

   This is happening with brand new files (not old ones). Dragging from one Illustrator document to another (correctly) brings in editable text, but I've ensured no third-party clipboard managers are enabled.

   2 votes

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   Need More Info  ·  5 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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9. CCライブラリー

   再起動しても固まって動かない。＋でカラーを追加もカラー選択もできない。

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   0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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10. 画像配置の際のフォルダ When placing or relinking images, Illustrator no longer remembers the folder location

    画像配置の際、複数回使っている同じ画像でもフォルダを記憶してくれず、大変に困っております。
    以前のように、一度フォルダを指定したら同じ場所を自動的に参照してくれる仕様に戻していただきたいです。
    制作作業において非常に不便で、効率に大きく影響しています。

    When placing or relinking images, Illustrator no longer remembers the folder location — even for multiple links that use the same image.
    It would be very helpful if Illustrator could once again remember the previously used folder, as it did before.
    This current behavior is extremely inconvenient and has a serious impact on workflow efficiency.

    2 votes

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    Need More Info  ·  1 comment  ·  Images, Links  ·  Delete…  ·  Admin →
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11. Image links broken in Illustrator 29.8 for different users

    We work as a team on Windows, files are linked from an area like "C:\Users\UserName\SharedDrive\" where the user name changes based on the team member.

    Illustrator 29.4 can handle this change. For example, if Jane and I are working on the same file, she can place a file with a link C:\Users\Jane\SharedDrive\file name.jpg, and when I open the file, Illustrator updates the link to C:\Users\Sarah\SharedDrive\file name.jpg with no issues.

    Jane updated to Illustrator 29.8.2 and suddenly all her links appear as missing on my computer. I tried also updating to 29.8.2 and links remained broken. We both downgraded to 29.4 and she resaved the file, links are working again for both computers. This seems to be a bug in Illustrator 29.8.2.

    We work as a team on Windows, files are linked from an area like "C:\Users\UserName\SharedDrive\" where the user name changes based on the team member.

    Illustrator 29.4 can handle this change. For example, if Jane and I are working on the same file, she can place a file with a link C:\Users\Jane\SharedDrive\file name.jpg, and when I open the file, Illustrator updates the link to C:\Users\Sarah\SharedDrive\file name.jpg with no issues.

    Jane updated to Illustrator 29.8.2 and suddenly all her links appear as missing on my computer. I tried also updating to 29.8.2 and links remained broken. We both downgraded to 29.4… more

    1 vote

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    0 comments  ·  Images, Links  ·  Edit…  ·  Delete…  ·  Admin →
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12. Generate Image says the the prompt is against guidelines

    So I asked the system to generate an image. Oddly it’s against guidelines, but getting absolutely no problem in Adobe Stock. Why??

    2 votes

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    Need More Info  ·  4 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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13. Use Artboards option disabled when exporting as PDF – even in new multi-artboard documents

    Description:
    In the current Illustrator version, the ‘Use Artboards’ checkbox in File ▸ Export ▸ Export As... ▸ PDF is greyed out and cannot be selected.
    This happens even in a new document with multiple artboards (e.g. 3 pages with simple shapes).

    Steps to reproduce:
    1. Create a new document with 3 artboards
    2. Add simple objects on each artboard
    3. Go to File ▸ Export ▸ Export As… ▸ Select PDF
    4. → “Use Artboards” option is greyed out

    Expected result:
    “Use Artboards” should be selectable so that Illustrator exports each artboard as a separate PDF file.

    Actual result:
    Option remains disabled; Illustrator exports a single combined PDF instead.

    Environment:
    - Illustrator version [29.8.2, e.g. 28.0.1 Windows 11]
    - Tested with and without PDF-compatible AI saving
    - No linked or embedded content involved

    Impact (Urgency):
    This issue prevents multi-page export workflows, critical in professional environments (e.g. signage, print production, packaging).
    It requires manual scripting or third-party tools to achieve basic multi-page PDF export, which significantly slows production and increases error risk.

    Please confirm if this is a known issue and if a fix is planned.

    Thank you - this is a critical production blocker for multi-artboard workflows.

    Description:
    In the current Illustrator version, the ‘Use Artboards’ checkbox in File ▸ Export ▸ Export As... ▸ PDF is greyed out and cannot be selected.
    This happens even in a new document with multiple artboards (e.g. 3 pages with simple shapes).

    Steps to reproduce:
    1. Create a new document with 3 artboards
    2. Add simple objects on each artboard
    3. Go to File ▸ Export ▸ Export As… ▸ Select PDF
    4. → “Use Artboards” option is greyed out

    Expected result:
    “Use Artboards” should be selectable so that Illustrator exports each artboard as a separate PDF file.

    Actual result:… more

    2 votes

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    1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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14. Alt & drag to copy not working.

    I only read one post about this problem with a GIF example. I'm working on Windows desktop, every time I try to alt + drag to copy something, at first it creates a copy, but when I release the mouse or keys (tested many combinations), it ends up only moving that object to that place instead of creating a copy. It's really frustrating because it's making my job difficult.

    2 votes

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    7 comments  ·  Tools  ·  Delete…  ·  Admin →
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15. Acrobat layers duplicate excessively in AI file’s compatible PDF

    Illustrator 2025 (29.8.2)

    When “Save in Background” is enabled, the Acrobat layers in the compatible PDF within AI files duplicate according to the number of artboards. For example, when there are 10 artboards and 2 layers, there should be 2 Acrobat layers, but instead 20 layers are generated.

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    aiファイルの互換PDFでAcrobatレイヤーが過剰に複製される

    「バックグラウンドで保存」が有効な場合、AIファイル内の互換PDFにおけるAcrobatレイヤーがアートボードの数に応じて複製されます。例えば、アートボードが10個、レイヤーが2個ある場合、Acrobatレイヤーは2個であるべきところ、実際には20個のレイヤーが生成されます。

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    23 votes

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    12 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminRohit Jain (Admin, Adobe Illustrator) responded

    This issue has been resolved and the fix is now available in our latest beta version, 30.2.12.

    We kindly request you to update and share your feedback.

    We sincerely apologize for any inconvenience caused.

16. Export Selections Format Settings Missing Illustrator 29.8.1

    Asset Export / Format Settings is missing image options.
    Mac OS Sonoma 14.4.1

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    13 votes

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    Under Review  ·  7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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17. Created Dimensions change their snapping positions

    I wanted to use the Dimension tool but I’m afraid it really needs some work and can only be used when your drawing is finished.
    Here is a quite of bug that happened: I was adding another space and other dimensions. Apparently it changed my previous one with a certain angle (I didn't rotate anything though).
    I did realize at that time and can't even go back to when it was good.

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    2 votes

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    2 comments  ·  Tools  ·  Delete…  ·  Admin →
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18. Text is not working

    My textboxes are empty including those that use to have text in it. I can create or select and edit them but when I type something in, nothing appears. If I try to select a text layer thats connected to a group, it randomly changes to selecting the parent/group.

    2 votes

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    Need More Info  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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19. Libraries Panel coming up black v 29.8.2

    Libraries Panel is coming up black in v29.8.2 on MacBook Pro M1 2020, iOS 15.5 (24F74). I checked my CC app and can see everything there, but the panel won't do anything in Illustrator.

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    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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20. When moving object it counts as hundreds of inputs, filling the history

    When you move an object with the mouse, it seems to consider each pixel or so it moves as an individual input, so if you just quickly drag something, your history is completely filled and it is impossible to undo enough to undo the single move. It also shows up as 'Undo' in the history tab rather than 'move' - only the final one is considered 'move'.

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    3 votes

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Seems fixed in Beta 30.0.0.14