8266 results found

1. Turntable access bug

   Turntable previously worked for me, and has now stopped allowing me access with an upgrade message.

   I have confirmed with support my subscription level should include turntable and I have full generative credits left for this month (although they did try to blame that and I had to wait for credits to renew before proving it wasn't the issue).

   Yet clicking turntable from illustrator results in the error message:

   "Upgrade to generate
   You don't have enough standard feature credits or need premium feature access for this generative action.
   Upgrade your Firefly plan now to continue after in-app payment
   Cancel
   * Upgrade"

   I am using illustrator 2026 version 30.5.1 on Mac Studio M1 Max running Tahoe 26.5.1 in Australia with Creative Cloud All Apps subscription.

   Turntable previously worked for me, and has now stopped allowing me access with an upgrade message.

   I have confirmed with support my subscription level should include turntable and I have full generative credits left for this month (although they did try to blame that and I had to wait for credits to renew before proving it wasn't the issue).

   Yet clicking turntable from illustrator results in the error message:

   "Upgrade to generate
   You don't have enough standard feature credits or need premium feature access for this generative action.
   Upgrade your Firefly plan now to continue after in-app payment
   Cancel
   *… more

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2. Phantom window when trying to place assets

   Can't place assets from cloud, happens too frequently.

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3. Place cloud assets and opening cloud documents

   1. Can't place cloud images, literally NOTHING happens. I have to restart computer to be able to place images. Sometimes not even restarting. I thought it was better to keep assets on adobe cloud, I think is better to have them stored somewhere else and used them as files. :/ Cloud is giving WAAAY too much sync problems.

   2. At least twice a week I'm not able to open documents because it says I'm not the user linked to that file, and I have to REINSTALL all apps! I'm getting tired.

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4. Color management keeps getting activated when opening files with placed images

   When opening Illustrator file with placed file containing color profile Illustrator automatically actives custom color management profiles even if previously color management was deactivated.

   1. OS version: macOS 15.7.4, Illustrator version: 30.5.1

   2. Steps to reproduce:

   3. With no document open, set color management settings to "Emulate Illustrator 6.0" to deactivate color management.

   4. Create new document, add an image with an embedded color profile, save the file and close it.

   5. Expected behaviour:

   6. On reopening the document the existing color management setting is honored (stays set to "Emulate Illustrator 6.0"), and no query is made to provide color profile settings for the opened file.

   7. The actual result

   8. When reopening the file, Illustrators color management setting gets changed to a custom profile, and you are queried to provide the profile settings for this document, thereby overriding the user defined (and preferred) color management settings.

   Until recently the behaviour was that Illustrator honored the color management settings and did NOT automatically activate and set color profiles. Illustrator 2025 still uses the expected behaviour of keeping the user defined color management settings.

   This behaviour ONLY occurs if images WITH embedded color profiles are placed in the illustrator files. Removing the color profile from the image reverts the behaviour back to the expected behaviour, also files with only vector data are not affected.

   Of course, one could argue that activating color profiles is the safe way to handle colors, and I might agree with this - BUT if I consiously decide to deactivate color management I would expect that Illustrator to honor this decision, and not revert to what it thinks is the correct way. Currently Illustrator 2026 requires to take additional steps every time an Illustrator file is opened which is disruptive and also a potential source for errors.

   When opening Illustrator file with placed file containing color profile Illustrator automatically actives custom color management profiles even if previously color management was deactivated.

   1. OS version: macOS 15.7.4, Illustrator version: 30.5.1

   2. Steps to reproduce:

   3. With no document open, set color management settings to "Emulate Illustrator 6.0" to deactivate color management.

   4. Create new document, add an image with an embedded color profile, save the file and close it.

   5. Expected behaviour:

   6. On reopening the document the existing color management setting is honored (stays set to "Emulate Illustrator 6.0"), and no query is made to provide color profile settings for the opened file.

   7. … more

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5. Illustrator on macOS 26.5 hanging on start

   In the past few weeks I'm seeing Adobe Illustrator both 2025 and 2026 are not responding on mac at start up. It's variable, yesterday it was fine, today it's not. Extremely unproductive and disruptive.

   Sometimes the first document selection screen appears but then goes to Not Responding.

   macOS 26.5
   M2

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6. Cancelling the Print progress dialog leaves document unsaveable — Cmd+S silently no-ops (Illustrator 30.5.1 / macOS 26)

   Cancelling Illustrator's Print dialog before the print job finishes leaves the
   active document in a partially-locked state ("limbo"): the canvas still responds to
   interaction (you can pan/move the artwork), but File → Save / Cmd+S silently does
   nothing — no save dialog, no write, no error. The document cannot be saved through
   the normal UI and must be recovered through scripting or force-quit + data recovery.

   In the observed case the affected document had never been saved to disk, so all work existed only in memory. A user who trusts Cmd+S (which reports no error) can lose everything if the app is force-quit without a
   scripted-save workaround. The failure is silent, which makes it especially dangerous.

   Adobe Illustrator 2026, version 30.5.1
   macOS 26.5.1 (build 25F80)
   Apple Silicon Mac
   Consistent / 100% via the steps below. Not timing-dependent — cancelling the print progress bar at any point triggers it. Has recurred across multiple sessions.

   Steps to Reproduce
   100% reproducible via the standard print flow — not timing-dependent:
   1. Open a document in Illustrator 2026.
   2. File → Print (or Cmd+P) to open the Print dialog.
   3. Click Print. The print/spooling progress bar begins.
   4. Click Cancel on that progress dialog at any point while the bar is moving (it does not matter how early or late — cancelling at any time triggers it).
   5. Return to the document and attempt to save (Cmd+S) → Save silently does nothing.

   Expected Result
   Cancelling a print job returns the document to a normal editable state. Save works
   normally.

   Actual Result
   - The document enters a "limbo" state.
   - Canvas interaction (panning, moving objects) still works.
   - Cmd+S / File → Save does nothing — no dialog, no save, no error message.
   - The condition does not clear on its own; it persists until the app is restarted.

   Technical observations (captured via CLI on the live, stuck process)

   These strongly suggest the menu-command dispatch is gated by a stale modal-session
   flag left over from the cancelled Print dialog, while the scripting/Apple Event path
   is not gated:

   • The Illustrator process was healthy, not hung — process state S (sleeping/normal), not spinning; UI remained responsive.
   • Apple Events were fully functional — scripted reads of the document returned instantly (name, modified, count of documents all responded).
   • modified of current document returned true (unsaved changes present).
   • Reading file path of current document threw an error (document had no resolvable on-disk path — it had never been saved).
   • Cmd+S silently no-op'd, but a scripted save current document in file <path> as Illustrator succeeded, wrote a valid 10.4 MB PDF-compatible .ai, and flipped modified to false.

   The divergence between "menu Save does nothing" and "scripted Save works" is the key
   diagnostic: the write machinery is intact; only the UI command path is being suppressed.

   Workaround (until fixed)

   Run this in Terminal (adjust the destination path/filename) to rescue the document
   without losing work:
   bash
osascript \
-e 'set destFile to POSIX file "/Users/<you>/Desktop/<DocumentName>.ai"' \
-e 'with timeout of 120 seconds' \
-e 'tell application "Adobe Illustrator"' \
-e 'save current document in destFile as Illustrator' \
-e 'end tell' \
-e 'end timeout'

   Then force-quit and relaunch Illustrator before continuing work.

   Cancelling Illustrator's Print dialog before the print job finishes leaves the
   active document in a partially-locked state ("limbo"): the canvas still responds to
   interaction (you can pan/move the artwork), but File → Save / Cmd+S silently does
   nothing — no save dialog, no write, no error. The document cannot be saved through
   the normal UI and must be recovered through scripting or force-quit + data recovery.

   In the observed case the affected document had never been saved to disk, so all work existed only in memory. A user who trusts Cmd+S (which reports no error) can lose everything if the… more

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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7. Blend menu options not available when blend objects are selected (MacOS)(Illustrator 30.5.1)

   I've created a couple of Blend objects in Adobe Illustrator. When I attempt to expand those blends into individual vector objects via the Object/Blend menu, all the options in the menu are greyed out. Despite the blend being selected , not double-clicked into (not in isolation mode) or any other object being selected.

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   Need More Info  ·  2 comments  ·  Blends  ·  Delete…  ·  Admin →
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8. Incorrect command names in Exporting Icons tutorial

   For the Illustrator tutorial: Exporting icons
   In the instructions it says Hide Rulers but it should be Show Rulers
   Also in the instructions it says Unlock Guides but it should say Lock Guides.
   With tutorials in general need to specify the Workspace because some workspaces offer different options than others and can be missing when doing a tutorial.

   I use Windows Pro 11, Illustrator 30.5.1

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   2 comments  ·  Learning and Help  ·  Delete…  ·  Admin →
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9. New proofread feature finds that dummy text is violating the community guidelines

   This is more fun that a real problem, but some people may be irritated that the new proofread function finds words that violate the community guidelines when used on standard "Lorem ipsum ..." dummy text. ;-)

   Maybe this should be whitelistet somehow.

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   0 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The team is looking into it, thanks.

10. ショートカット設定が起動のたびに初期化される現象 / Shortcut settings are reset every time the application is launched

    Urgent: Persistent Keyboard Shortcut Bug (Case: ADB-42685232-Q2L9)

    To the Adobe Illustrator Engineering Team,

    This is a follow-up regarding a previously acknowledged bug (Case: ADB-42685232-Q2L9). Despite being confirmed as a bug, it remains unfixed in version 26.5.

    Issue:
    My custom keyboard shortcut (Cmd+Shift+F9) assigned to a specific "Align" command is being forcefully overwritten by the default "Pathfinder" panel shortcut upon every application launch.

    Impact:
    I have attempted to create and save new shortcut sets, but the application resets these to default every time it launches. This constant re-configuration disrupts my professional workflow and reduces productivity.

    Request:
    As this issue has been previously acknowledged, I request an update on the progress of the fix and a clear timeline for a permanent resolution. If a fix is not currently available, please provide a verified workaround that prevents the application from overwriting user-defined shortcuts.

    ---

    件名：ショートカット設定の不具合について（ケース番号：ADB-42685232-Q2L9）

    Adobe サポート担当者様

    いつも大変お世話になっております。以前報告し、「バグである」と認めていただいた件（ケース番号：ADB-42685232-Q2L9）について、再度改善を求めご連絡いたしました。

    最新バージョン（26.5）にアップデートした後も、ショートカット設定が起動のたびに初期化される現象が続いております。

    【現状の不具合】
    「Cmd + Shift + F9」に「整列コマンド（直接実行）」を割り当てておりますが、アプリケーションを起動するたびに、デフォルトの「パスファインダー」パネルのショートカットによって強制的に上書きされてしまいます。

    【依頼事項】
    以前バグとして認めていただいた経緯がございますので、放置せず、以下の点について対応をお願いいたします。

    本件が現在どのようなステータスで調査・修正対象とされているかの進捗共有。

    根本的な修正パッチのリリース予定。

    根本修正までの間、ユーザー設定を強制的に上書きさせないための有効な回避策の提示。

    プロフェッショナルとして業務に支障をきたしているため、シニアエンジニアによる調査および迅速な対応を強く要望いたします。何卒よろしくお願い申し上げます。

    Urgent: Persistent Keyboard Shortcut Bug (Case: ADB-42685232-Q2L9)

    To the Adobe Illustrator Engineering Team,

    This is a follow-up regarding a previously acknowledged bug (Case: ADB-42685232-Q2L9). Despite being confirmed as a bug, it remains unfixed in version 26.5.

    Issue:
    My custom keyboard shortcut (Cmd+Shift+F9) assigned to a specific "Align" command is being forcefully overwritten by the default "Pathfinder" panel shortcut upon every application launch.

    Impact:
    I have attempted to create and save new shortcut sets, but the application resets these to default every time it launches. This constant re-configuration disrupts my professional workflow and reduces productivity.

    Request:
    As this issue has been… more

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11. Auto activate fonts option turns back on by it self

    Auto font activate keeps turning back on after I turn it off. I do not want it on because I use my own font service and sometimes I already have the fonts. When it auto adds the font it makes it so the font doesn't work at all then I have to go in cc app and scroll forever (because there is no search) to remove the font.

    Apparently the only fix is to completely turn of adobe fonts from the CC app which will remove all adobe fonts which is not what I want to do!! I still use it I just want to have the option to activate them my self if I need them.

    Auto font activate keeps turning back on after I turn it off. I do not want it on because I use my own font service and sometimes I already have the fonts. When it auto adds the font it makes it so the font doesn't work at all then I have to go in cc app and scroll forever (because there is no search) to remove the font.

    Apparently the only fix is to completely turn of adobe fonts from the CC app which will remove all adobe fonts which is not what I want to do!! I still use… more

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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12. Unicode - or wrong code - in file names

    File names with strange characters produce strange and inconsistent info in the DocumentAfterSave and DocumentAfterActivate events. I keep adding regexes to my "fix name" routine....
    These messages belong to the same file:
    <documentAfterActivate><url>file:///X:/Symbole/Ornamente,%20grafische%20Designelemente,%20Blumendekor,%20einfache%20Grundformen/Designelemente%20basierend%20auf%20geometrischer%20und%20konstruierter%20Grafik%20%B9%20Basis-edit.ai</url><name>Designelemente basierend auf geometrischer und konstruierter Grafik ¹ Basis-edit.ai</name></documentAfterActivate>
    <documentAfterSave><url>file:///X:/Symbole/Ornamente,%20grafische%20Designelemente,%20Blumendekor,%20einfache%20Grundformen/Designelemente%20basierend%20auf%20geometrischer%20und%20konstruierter%20Grafik%20%C2ą%20Basis-edit.ai</url></documentAfterSave>
    So, this ¹ is represented as %B9 in one place and %C2ą (note: a letter with a waggy tail) in the other

    OS: Win 11, Illustrator all versions (at least back to 2019)

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    0 comments  ·  SDK and Scripting  ·  Edit…  ·  Delete…  ·  Admin →
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13. Use Preview Bounds option did not carry over when updating from 2025 to 2026

    Use Preview Bounds option did not carry over when updating from 2025 to 2026, and it caused this problem: https://illustrator.uservoice.com/forums/601447/suggestions/51297973

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14. Blend with a straight spine doesn’t look the same as a blend without it

    Here I’m checking a simple blend. One copy has a spine (a straight line with no handles), the other has it removed. They should be identical, but they aren't — the one with a spine is not uniform. I test this with the new Blend panel in Beta 30.6.0.27 (with the acceleration set to 0), and it works the same way as in the GA 30.4 release.

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15. Illustrator on Windows 11 does not reflect custom paper size selected in printer preferences

    I use Adobe Illustrator for production label printing with a tsc label printer.

    On Windows 10, when I opened Illustrator Print > Setup > Printer Preferences, changed or created a custom paper size, and clicked OK, the selected paper size was immediately reflected in Illustrator’s print dialog.

    After upgrading to Windows 11, this no longer works.

    Steps to reproduce:
    1. Open an Illustrator file.
    2. Go to File > Print.
    3. Click Setup / Preferences for the printer.
    4. Create or select a custom paper size in the printer driver.
    5. Click OK and return to Illustrator’s print dialog.

    Expected result:
    The paper size selected in the printer driver should be reflected automatically in Illustrator’s print dialog.

    Actual result:
    Illustrator does not update to the selected paper size. The newly created paper size appears in the list, but I have to manually scroll through the media size list and select it again.

    This is a serious production issue because label sizes change frequently in 1 mm increments. It worked correctly on Windows 10 but not on Windows 11.

    Environment:
    - Windows 11
    - Adobe Illustrator version: 30.4

    I use Adobe Illustrator for production label printing with a tsc label printer.

    On Windows 10, when I opened Illustrator Print > Setup > Printer Preferences, changed or created a custom paper size, and clicked OK, the selected paper size was immediately reflected in Illustrator’s print dialog.

    After upgrading to Windows 11, this no longer works.

    Steps to reproduce:
    1. Open an Illustrator file.
    2. Go to File > Print.
    3. Click Setup / Preferences for the printer.
    4. Create or select a custom paper size in the printer driver.
    5. Click OK and return to Illustrator’s print dialog.

    Expected… more

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    0 comments  ·  Print  ·  Delete…  ·  Admin →
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16. フォントアクティベートがイラレで反映されない

    AdobeCCから新規フォントをアクティベートONをしても、イラレの方では反映されません。
    また、イラレのフォントパネルから検索→クラウドからインストールする場合は永遠と読み込み中になり、少し時間が経つと読み込みもなくなってしまいます。

    ・AdobeCCの再インストール→再起動
    ・AdobeCCでのフォント無効化　ON/OFF
    ・イラレ側でのフォント自動アクティベート外す
    ・フォントのキャッシュ削除

    など試みましたが改善無しです。
    必要なフォントが使用できずかなり困っています。

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    4 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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17. 別名保存モーダル表示

    別名保存すると、選択項目がほぼ見えないモーダルが発生する

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    Need More Info  ·  1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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18. Illustrator on iPad crashes

    J'ai un Ipad 9ème Génération version 26.4.2 , quand j'essaye d'ouvrir un fichier qu'il soit existant ou nouveau Illustrator crash. Sur mon PC le logiciel fonctionne correctement tant dis que photoshop et les autres logiciels de la suite adobe fonctionne également sur la tablette. Ce n'est pas la première fois que ce bug arrive. Quelqu'un aurait une solution ? Merci

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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19. Always crashes upon clicking All Formats (*.AI; *.AIT;...) button in the Open File dialogue box

    Any time I try to open a file and ACCIDENTALLY hit the button All Formats, Illustrator freezes and stops responding. I have to close the program. This issue has been consistent across multiple versions and 2 computers, and happens every single time.

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    0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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20. "Exportar para Telas" não mantém o caminho de destino da pasta de origem do arquivo

    "Exportar para Telas" não mantém o caminho de destino da pasta de origem do arquivo

    Em versões anteriores do Illustrator (até a 24.1.3), o diálogo "Exportar para Telas" usava automaticamente a pasta do arquivo .ai como destino padrão de exportação, e lembrava o caminho entre sessões. Esse comportamento foi alterado em alguma atualização posterior e, desde então, o caminho de exportação é resetado toda vez que o Illustrator é reiniciado.

    Embora a correção tenha sido anunciada no Beta 29.5.52 (março de 2025), o comportamento ainda não está funcionando de forma consistente na versão de release geral.

    Comportamento esperado: ao reabrir o Illustrator e usar "Exportar para Telas", o caminho de destino deveria ser mantido — preferencialmente o mesmo da última exportação ou, como padrão, a pasta onde o arquivo .ai está salvo.

    Comportamento atual: o caminho de exportação é resetado a cada reinicialização do aplicativo, obrigando o usuário a navegar manualmente até a pasta de destino em toda nova sessão.

    Essa é uma funcionalidade básica que impacta diretamente a produtividade no dia a dia. Solicito que a correção seja consolidada e entregue de forma estável na versão de release geral o quanto antes.

    "Exportar para Telas" não mantém o caminho de destino da pasta de origem do arquivo

    Em versões anteriores do Illustrator (até a 24.1.3), o diálogo "Exportar para Telas" usava automaticamente a pasta do arquivo .ai como destino padrão de exportação, e lembrava o caminho entre sessões. Esse comportamento foi alterado em alguma atualização posterior e, desde então, o caminho de exportação é resetado toda vez que o Illustrator é reiniciado.

    Embora a correção tenha sido anunciada no Beta 29.5.52 (março de 2025), o comportamento ainda não está funcionando de forma consistente na versão de release geral.

    Comportamento esperado: ao reabrir… more

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    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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