Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7650 results found
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Update window appears every run AI. But I have fresh version installed.
I'm tired of closing this window.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
recent screen: thumbnail vs list view
Since this last CC update, the LIST button does not work on the recent screen when the application first opens. It is stuck in thumbnail view. This affects ALL the adobe software that I use, illustrator, photoshop, indesign, premier.
Please advise if a fix is in the works.
thanks.1 vote -
Name layer pop up panel appears twice
On macOS 10.12.6, working with a Wacom. If you double-click on a layer to rename it and the panel pops up to rename, clicking OK doesn't get rid of the panel. It re-appears a second time.
1 votePlease accept my sincere apology for the inconvenience.
If you are still facing this issue, please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Can't preview artwork
Hi, I can't preview any artwork. However I can see the layers and when I drag the file, i can see the preview. Once i release the mouse, it turns black again.
1 votePlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Anchor Points Flat Instead of Sharp Points
When I draw a point with the pen tool, sometimes it gives me a nice sharp point, and other times it flattens it like a bad military haircut. If I wanted it flat I'd select the Bevel Join. Instead it takes me several minutes of fiddling with the anchor point angles to get the points, often giving me a curve that I didn't want, and wasting valuable time. It seems to be even worse than usual since the latest update (22.0.0).
1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Clipping path in psd file does't work in Illustrator.
On macOS Sierra (Illustrator CC 2018).
Clipping path of psd file does't work in Illustrator CC 2018.
The full of the psd image was shown in Illustrator, ignoring its clipping path.
Same problem has occured in older versions of Illustrator (probably CC or later).There are two conditions for this problem to occur.
One is that the name of the clipping path has Japanese characters.
And the other is that a Mac's system language is set to English.As a test, I tried to change my Mac's system language to Japanese from English, this problem was solved.
Or changing the…1 vote -
Mac Illustrator CC. Shift click not moving gradient mesh point along path.
I'm making sure to hold shift before left clicking my mouse on the appropriate gradient mesh point as I've always done to move the point along a path. However it moves the whole path rather than just the point like I haven't hit shift at all.
1 voteRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Illustrator CC 2018 crash on swatch library import
Hello,
Every now and again when I import a swatch library from the presets folder via the Swatches import menu from "Other Library"; Ai would crash the first round. When I open the file again and repeat the import process, no crashes occur.
This happened with previous versions as well.
Thanks and cheers.
1 vote -
1 vote
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I can't paste into a new layer
I've updated to Illustrator version 22.0.0. I am working on a file where I need to replace a logo bug, so created a new layer. I've locked the original layer and then tried to paste the new bug onto the new layer (yes, it is selected), but I get the notice "You are attempting to paste or drag into one or more layers that are locked or hidden. Do you want to unlock and show all approriate layers?" So now I have to paste onto the original layer first, then move up to new layer. Is this a bug?
1 voteAs stated in the comment, if 'Paste Remembers Layers' option is turned off in Layers panel’s menu, this is an expected behavior — Illustrator tries to paste the art into a layer with the same name it was copied from, ignoring the selection in Layers.
If you disable it, Ai will respect the layer selected.
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unable to turn off this new touch type button in the character panel
unable to turn off this new touch type button in the character panel
1 voteHi Steve,
Sorry to hear that you are facing this issue. If you want to turn it off, you need to switch to some other tool. Or you can remove it from panel by the flyout menu.
If this doesn’t resolve your issue, then please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here
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Asset Export Panel Empty
Unable to use "Asset Export" because the panel is empty. Help please.
1 voteI am closing the ticket due to lack of response.
Please get in touch support using any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
There are so many bugs my brain is too fried to write them in. I can't do anything. Every two minutes something goes wrong.
Description says all.
I have an image with a bounding box that's extremely large (no, there's nothing else in the layers panel).
I have tried to export an object and was given the option for two different ones, even though there is only one (nope, no hidden duplicates).
Handles were missing when using direct select tool. Came back randomly for no reason.
And on and on and on.
You need to beta these 'updated' products before you encourage those of us who have paying clients and no time for this **** to download a new version.
I'm always excited for…
1 voteRequest to Contact Support ·
AdminNitish Agarwal (Illustrator on Web/iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
Hi,
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks & Regards
Nitish Agarwal
Illustrator Team -
"New Document" window doesn't scale on Windows 10
On Windows 10, the "New Document" window (reachable from the "Get Started" window by pressing "Create new...", for example) doesn't scale according to the scaling set in Windows display settings.
Set to 250% (Windows recommendation), the window looks fine.
Set to smaller values, the content doesn't fit in the frame. See attachment (200%).1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Error
Both Illustrator and the CC Desktop agent/app were pretty buggy last days and after reïnstalling the CC Desktop app and updating Illustrator to the latest version and I get this prompt:
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Issue when typing in the font name field to find a font
v. 22.0.0
iMac 2017 on High SierraI use English and Greek keyboards on my Mac.
Very often I start typing in the Fonts field to find a specific font.
If the keyboard is set to Greek when I start typing, I delete anything I have typed, use the keyboard shortcut and start again.The bug is that the shortcut to switch keyboard language doesn't work while I am doing this.
I have to grab the mouse and go on the Mac's menu bar and do it there, then go back in illustrator and start typing again.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Pasting non-English text from Word
v. 22.0.0
iMac 2017 High SierraPasting some Russian or Chinese text from Word, in my case, and then trying to change the font, collapses the font samples popup menu so I am unable to do it.
I figured it was some formatting the text had from the word file because the same scenario but with unformatted text from TextEdit app, didn't trigger the bug.
Still it is very frustrating having to copy my texts to TextEdit first!
1 vote -
different line thickness for rotated and unroted objects
I combined 2 horizontal bars with one vertical bar in the middle, resembling the Latin 'I'. Bar thickness was 7pix. In fields of many of these objects the unrotated I's look like having thicker bars compared to the rotated, there the bars are slim. Aliasing errors?
1 vote -
Bitmaps not coping over from Ai to Xd in version 2018, had to revert to 2017.
Fix version 2018 to also copy bitmaps with vector art in Ai and past it directly in Xd, as with version 2017.
1 vote -
Input boxes handle keypresses inconsistently
This is an intermittent bug.
When typing in input boxes I find that performance can be inconsistent. Sometimes, the cursor will jump to the end of the string inside the box, so I end up appending after the unit (e.g. "406 px+7"), which then errors.
Another example is the input box just not inserting characters at all. It seems especially prone to missing arithmetic characters such as + or - or /. For example, I meant to type "300+100 px" but instead it ignores the plus and displays "300100 px", which then error because it's too big.
I've attached a…
1 vote
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