8298 results found

1. 3D Extrude + Bevel = FAIL

   3D extruded rendering is an absolute fail on Adobe CC 22.0.1

   It's 2017 (nearly 2018) and still, Adobe can't get Illustrator to render text in 3D without undesirable results / unwanted artifacts... c'mon guys!

   Let's "FUSE" the engine to make 3D type in illustrator more powerful and display more accurately without errors.

   Thanks!

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   3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

2. Central Resize handles disappear when setting guides from the rulers

   When setting a guide by dragging from the ruler, the center resize handles of a selected object (the handle it is directly in the middle of a selected object) disappear. A short cut i used to use often is if i wanted to find a centerline of something, i would create a temporary square between two points, then drop a guide at the center where the resize handle is because i know that is the center of the two points.

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   3 comments  ·  Tools  ·  Delete…  ·  Admin →
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3. unknown error (CANT)

   I am working in the image trace to remove the white background of my jpeg photo and it gives me the unknown error (CANT). Please advise what to do. thanks.

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   11 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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4. Illustrator CC won't embed color profile correctly

   Windows 10 64-Bit
   Illustrator 22.0.1

   Whenever I am saving an Illustrator .ai file with the checkbox for embed color profile checked, the resulting file does not have a color profile embedded correctly. When I reopen that file in Illustrator it seems to have the correct profile embedded but in Bridge or InDesign the file appears to have no color profile attached. If I export the same file as .psd file Illustrator embeds the color profile correctly.
   My colormanagment is synched via Bridge.

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   1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

5. Align not working when ALL items in a group are selected

   Since updating to CC 2018, Align to Selection and Align to Artboard are not working when ALL items in a group are selected.

   Align appears to work if ALL BUT ONE item in the group are selected... but if the final item is selected, it stops working... nothing happens.

   This is not ideal as it means you then have to align the remaining item with the rest of the group manually... with transform or by eye.

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   3 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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   Need More Info  ·  Anish Kumar responded

   Hi,

   Sorry for the inconvenience caused.

   I am not able to reproduce the issue on my side and behavior is similar to Illustrator CC 2017 version. If you think behavior is changed in Illustrator CC 2018 kindly share a small video of Illustrator CC 2017 behavior and Illustrator CC 2018 behavior at sharewithai@adobe.com so I can further investigate it.

   Please do mention the link of this thread so we can identify you

6. Transform Tool

   Entering a number in X then hitting tab to Y and typing in the number is jogging to another number and not applying the number I typed. I have to wait a couple seconds then type in the number for Y. This worked fine two versions ago.

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   5 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi
   Thanks for reporting the issue, Illustrator team really appreciates this.

   Unfortunately, we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :
   1.Kindly please provide us your preferences settings
   2. Steps to collect Preference Settings
   For Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 25 Settings
   Mac: ~/Library/Preferences/Adobe Illustrator 25 Settings
   3. Copy the Adobe Illustrator 25 Settings and share with us in a zip file on ShareWithAI@adobe.com .

   Please mention the title of this issue as the subject of the mail.

   Regards,
   Ankit Goyal
   Illustrator Team

7. Minor Bug (Smart Guides on/off)

   When opening/creating a new document,

   the View > Smart Guides will be checked on. But they are not actually on. You have to turn them on/off a couple times to actually get them working. At first I thought that they were altered or removed from the last update. Fortunately I figured it out!

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   1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

8. Libraries panel goes unresponsive or displays oversized icons

   Tee rendering of this panel is incorrect, it doesn't let me align it properly with other panels.
   Items in the panel are rendered large.

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   10 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   I am closing the ticket due to lack of response.
   Please get in touch support using any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

9. Remove popups!

   Remove the popups and web links! This slows down the boot and static Illustrator screen!

   8 votes

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

10. Large Amounts of Text overrun text area, disregard justification

    I'm using Illustrator CC (2017).
    I am creating a 6'x4' poster, where a single text box holds the entire text of the Bible (~730,000 words) as a single string of text (regular spaces between words, but no paragraph returns) in Helvetica Neue Lt Std, 107 Extra Bold Condensed, 3 pt size with 2.7 pt leading, all caps, full justification, default hyphenation. I am using a text wrap around a compound object with a transparent fill to create a negative space in the midst of this text block (in my case, that compound object is text converted to a shape, so the negative space forms the mission statement of our church).

    I'd expect the text to full justify properly, aligning to the left and right edges of the rectangular text box and evenly around the compound shape.

    The actual result is in the attached image; as you can see in the attached "illustrator-FullJustificationIssue-2.jpg" and "...-3.jpg", the text both over- and underruns the right edge of both the text box and compound shape it's supposed to be wrapping around.

    I'm using Illustrator CC (2017).
    I am creating a 6'x4' poster, where a single text box holds the entire text of the Bible (~730,000 words) as a single string of text (regular spaces between words, but no paragraph returns) in Helvetica Neue Lt Std, 107 Extra Bold Condensed, 3 pt size with 2.7 pt leading, all caps, full justification, default hyphenation. I am using a text wrap around a compound object with a transparent fill to create a negative space in the midst of this text block (in my case, that compound object is text converted to a shape, so… more

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    3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Under Review  ·  Anish Kumar responded

    Thanks for reporting this bug Illustrator Team really appreciate this.
    We are able to reproduce this issue in house and we are investigating it .

11. Transform tools (Scale, Envelope Distort) apply & perform the last transform when using dialog with no option to undo

    Having a persistent problem, only solved by restarting Illustrator once it happens. No ideas on what triggers the problem.

    When I open the Scale tool dialog on a selected object, the previous scale values are immediately applied and executed. Canceling the dialog does not undo the transform.

    Changing the scale values in the dialog operates on the object, but at the new size.

    In other words, opening the Scale dialog immediately scales the object with the last used setting, and then applies the new scale values to the already transformed object.

    This has also happened with the Envelope Distort tool.

    Mac OS 14.8, Mac Studio M1 Ultra, latest Illustrator.

    Having a persistent problem, only solved by restarting Illustrator once it happens. No ideas on what triggers the problem.

    When I open the Scale tool dialog on a selected object, the previous scale values are immediately applied and executed. Canceling the dialog does not undo the transform.

    Changing the scale values in the dialog operates on the object, but at the new size.

    In other words, opening the Scale dialog immediately scales the object with the last used setting, and then applies the new scale values to the already transformed object.

    This has also happened with the Envelope Distort tool.

    … more

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    11 comments  ·  Tools  ·  Delete…  ·  Admin →
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12. リピートグリッド適用時に塗りのみのオブジェクトが透明になる

    Adobe Illustrator 2026 30.3、Beta版 30.4 103
    macOS Tahoe 26.4

    概要
    塗りのみ（線なし）に色を設定した複数のオブジェクトを選択してリピートグリッドを適用すると、最左のオブジェクト以外が透明になり、正常に表示されない。

    再現手順

    1.塗りのみに色を設定したオブジェクトを2つ以上作成する
    2.すべてのオブジェクトを選択する
    3.リピートグリッドを適用する

    期待される動作
    ・すべてのオブジェクトがリピートグリッド内で正しく表示される。

    実際の動作
    ・最左のオブジェクトのみ表示され、それ以外のオブジェクトが透明になる。

    補足情報
    オブジェクトは透明に見えるが、実際には存在しており、分割・拡張または書き出しを行うと表示される
    塗りと線の両方を設定したオブジェクトが含まれる場合、バグは発生しない

    以下の操作でバグが回避される：
    ・環境設定の「GPUパフォーマンス」を無効にする
    ・「オーバープリントプレビュー」を有効にする

    Windows版でも報告があります。

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    0 comments  ·  Repeats  ·  Delete…  ·  Admin →
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13. Illustrator 30.3 Font Handling Issue

    The new 30.3 update for Mac introduced "improved font handling in Illustrator (macOS) for better consistency and reduced reliance on unsupported system resources"

    However, this seems to have broken auto font activation with the Typeface font manager.

    Is there a way to get this fixed?

    Thanks!

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    10 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    As reported, the issue has been resolved with the Typeface 4.3.1 update. Hope the Typeface team comments on the nature of changes made.

14. Files saved are missing images when imported into Photoshop, InDesign, other apps

    Lately I am having problems with linked files in Illustrator not showing up when I open the file in Photoshop for instance, even though everything looks fine in Illustrator in the original file. I have to go into the Links menu and relink everything one at a time and resave to make it work. I also notice that the file size is smaller when the linked files don't work.

    I tend to use linked files a lot and have for years so this isn't a case of unfamiliarity with the tool.

    Any suggestions are welcome.

    Windows 11
    Illustrator 30.2.1
    Photoshop 27.4.0

    Lately I am having problems with linked files in Illustrator not showing up when I open the file in Photoshop for instance, even though everything looks fine in Illustrator in the original file. I have to go into the Links menu and relink everything one at a time and resave to make it work. I also notice that the file size is smaller when the linked files don't work.

    I tend to use linked files a lot and have for years so this isn't a case of unfamiliarity with the tool.

    Any suggestions are welcome.

    Windows 11
    Illustrator 30.2.1
    Photoshop… more

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    21 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    This has been fixed in the latest version - 30.3.

    
    

    This fix would not correct the existing damaged files but should not happen on new files saved from newest version. Existing files can be corrected by resaving them in latest version.

    
    

    Please check at your end and let us know.

15. Eyedropper + Shift changes text and adds stroke when applied

    When picking up a color from text with the Eyedropper while holding down the Shift key the Eyedropper will change the size, the fill and add a stroke when applied to text. When applied to an object, it will add a black stroke to the object.
    This does not happen when the Shift key is not used during sampling.

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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16. Font drop down list won't allow font selection.

    Mac Studio
    Sequoia 15.6.1
    Adobe Illustrator 2026 version 30

    My font drop-down list allows me to preview fonts, but not select them. If I preview and click a new font to select it, the type window closes and my select text reverts to the original font. I've tried using the text tool and the selection tool - same problem. To change a font, I must type the ENTIRE NAME in the font window and hit return. Very time consuming. :(

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    6 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    If you are still running into this issue on latest Beta builds, please comment here or send us an email to sharewithai@adobe.com and mention the link of this thread (https://illustrator.uservoice.com/admin/v3/ideas/50725475) in the subject.

17. Illustrator 2025 29.8.2 でタブ間のオブジェクトのドラッグ アンド ドロップ移動ができない / Drag and drop of objects between tabs doesn't work

    1. win11 24H2 Illustrator 2025（バージョン 29.8.2）日本語環境

    2. オブジェクトをドラッグ＆ドロップで他のタブへ移動（コピー）

    3. 29.7までは何の問題もなく、移動先タブが開き、コピーできる

    4. 移動先タブが開かない　10秒くらいタブ上でカーソルを維持するとタブが開くことがあるが、オブジェクトがない（タブ移動しただけ）

    29.7.1に戻して運用

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    4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This problem is reportedly fixed in the latest Beta Build 30.5.0.18. You can update and test if it’s truly gone.

    However, please not there are some known issues with this particular build:

    • Opening recent files from Home Screen Recent section is not working (opening recent files from File > Open Recent Files works fine).
    • Generative Expand does not open its own HUD when used after Generate Vector, Generative Shape Fill, or Sketch to Vector. Instead, the previous tool's HUD is displayed and Generative Expand remains inaccessible. Workaround: Ungroup the generative content first, then apply Generative Expand.
    • Half of Astute Graphics plugins can’t get loaded. Both teams are now aware of the problem.

18. 特定の状態のパス上文字を操作するとIllustratorがクラッシュする。

    macOS 14.7.2／iMac27inch/i5/1TB/32GB
    Illustrator ver.29.7.1

    再現手順
    1. 新規ドキュメントを開きアートボード上に楕円を描画する。
    2. パス上文字ツールで楕円をクリックして楕円を対象にパス上文字を作成
    3. 左右のブラケットを楕円の左右のアンカーポイントに合わせる。
    4. 中央のブラケットを操作するとブラケットが反対側に飛んだり戻ったりする。
    5. 4の挙動の後にクラッシュする。

    期待する結果
    ブラケット操作時に安定して操作できる。

    実際の結果
    ブラケットの操作が不安定で、高確率で最悪クラッシュする。

    回避方法
    楕円の一部をはさみツールで切断しておくことで不安定な動作を回避可能。

    EN
    Step to reproduce
    1. Open a new document and draw an ellipse on the artboard.
    2. Click on the ellipse with the Type on Path tool to create a Type on Path for the ellipse.
    3. Align the left and right brackets with the left and right anchor points of the ellipse.
    4. manipulating the center bracket causes the bracket to jump to the opposite side or back.
    5. crash after behavior of 4.

    Expected Results
    No crash during bracket operation.

    Actual Result
    Unstable bracket operation, high probability of worst-case crash.

    Workaround
    Unstable operation can be avoided by cutting a part of the ellipse with the scissors tool.

    please refer below community thread:
    https://community.adobe.com/t5/illustratorフォーラム-discussions/パス上文字ツールで中間ブラケットを操作するとクラッシュする/td-p/15470787?profile.language=ja

    macOS 14.7.2／iMac27inch/i5/1TB/32GB
    Illustrator ver.29.7.1

    再現手順
    1. 新規ドキュメントを開きアートボード上に楕円を描画する。
    2. パス上文字ツールで楕円をクリックして楕円を対象にパス上文字を作成
    3. 左右のブラケットを楕円の左右のアンカーポイントに合わせる。
    4. 中央のブラケットを操作するとブラケットが反対側に飛んだり戻ったりする。
    5. 4の挙動の後にクラッシュする。

    期待する結果
    ブラケット操作時に安定して操作できる。

    実際の結果
    ブラケットの操作が不安定で、高確率で最悪クラッシュする。

    回避方法
    楕円の一部をはさみツールで切断しておくことで不安定な動作を回避可能。

    EN
    Step to reproduce
    1. Open a new document and draw an ellipse on the artboard.
    2. Click on the ellipse with the Type on Path tool to create a Type on Path for the ellipse.
    3. Align the left and right brackets with the left and right anchor points of the ellipse.
    4. manipulating the center bracket causes the bracket to jump to the opposite side or back.
    5. crash after behavior of 4.

    Expected Results
    No crash… more

    7 votes

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    3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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19. Keyboard shortcuts for text formatting (kerning, tracking, leading, font size) no longer work in Illustrator 29.7.1

    This feature just stopped working. Please fix.

    These also don't work:

    Increase or decrease leading: Option + Up or Down Arrow (horizontal text) or Right or Left Arrow (vertical text)

    Increase or decrease kerning and tracking: Option + Right or Left Arrow (horizontal text) or Up or Down Arrow (vertical text)

    •  

    7 votes

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    9 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Done (Available in Prerelease)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    As noted in the core report, the fix available in Prerelease build now, starting with 29.8. Preferences should no longer change some specific values when the Search field has anything in it. The next general build should have this fix included.

20. Duplicate Artboards will always fail if even one artboard exists near the right edge of the canvas

    en

    Duplicating an artboard using the Duplicate Artboards command in the Artboards panel will fail if one of the artboards in the document is near the right edge of the canvas and the new artboard is at coordinates that extend beyond the canvas.

    It is not possible to duplicate the artboard by wrapping it in the Y direction. Therefore, when such artboards are in the document, it will never succeed.

    The expected behavior is that Duplicate Artboards will also do so, since you can copy and paste artboards and New Artboard will generate them with a wrap around.

    Environment

    • macOS 12.7.5
    • Illustrator 2025 (29.6.1)

    Steps to reproduce

    1. Open the attached file "duplicate_artboards.pdf(ai)"
    2. Select Artboard 1 and execute "Duplicate Artboard"

    Actual result

    The error message "Cannot create Artboard outside the canvas. Please rearrange and try again." appears and stops.

    

    Expected result

    The artboard is duplicated with the Y coordinate shifted down and the X coordinate aligned with the left edge of the previous artboard row.

    Workaround

    Select the artboard with the Artboard tool, then copy and paste.

    Attachments

    • duplicate_artboards.pdf
    • duplicate_artboards.png

    ---

    ja

    「アートボードを複製」は、アートボードがカンバスの右端近くに1つでも存在すると必ず失敗します

    アートボードパネルにある「アートボードを複製」コマンドを使ってアートボードを複製する際、書類内に1つでもアートボードがカンバスの右端近くにあり、新しいアートボードがカンバスからはみ出す座標になると失敗します。

    Y方向に折り返して複製することができません。そのため、そういったアートボードが書類内にあるときは永遠に複製が成功することはありません。

    アートボードのコピー＆ペーストや、「新規アートボード」では折り返して生成することができるので、「アートボードを複製」もそうなるのが、予期する結果です。

    環境

    • macOS 12.7.5
    • Illustrator 2025(29.6.1)

    再現手順

    1. 添付したduplicate_artboards.pdf(ai)を開く
    2. Artboard 1を選択し「アートボードを複製」を実行する

    実際の結果

    「カンバスの外側にアートボードを作成できません。再配置を行って、もう一度実行してください。」とエラーが出て止まります。

    

    予期する結果

    Y座標を下にずらし、X座標は前のアートボード行の左端に合わせてアートボードが複製されます。

    回避策

    アートボードツールでアートボードを選択した後コピーし、ペーストします。

    添付ファイル

    • duplicate_artboards.pdf
    • duplicate_artboards.png

    en

    Duplicating an artboard using the Duplicate Artboards command in the Artboards panel will fail if one of the artboards in the document is near the right edge of the canvas and the new artboard is at coordinates that extend beyond the canvas.

    It is not possible to duplicate the artboard by wrapping it in the Y direction. Therefore, when such artboards are in the document, it will never succeed.

    The expected behavior is that Duplicate Artboards will also do so, since you can copy and paste artboards and New Artboard will generate them with a wrap around.

    Environment

    • macOS… more

    • 

    •  

    7 votes

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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