8266 results found

1. some graphics missing when exporting artboard using "export as"

   Hello, I am experiencing strange results during artboard export - after export to bitmap file, there is often some part of graphics missing. Latest example is this - the 1pt stroke, visible in editor, is not present on exported image. Simillar result achieved in numerous different cases, ussually some shapes or contours with white color are missing in exported image. I am includign source files, you will have the background photo link missing, but this can be replaced with any colored box with same result. This is dangerous bug, because you have to control your exports carefully, and is easy to miss some part of your layout in final data (like small logo on banners made for client last week :) )

   Hello, I am experiencing strange results during artboard export - after export to bitmap file, there is often some part of graphics missing. Latest example is this - the 1pt stroke, visible in editor, is not present on exported image. Simillar result achieved in numerous different cases, ussually some shapes or contours with white color are missing in exported image. I am includign source files, you will have the background photo link missing, but this can be replaced with any colored box with same result. This is dangerous bug, because you have to control your exports carefully, and is easy… more

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   10 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   The white outlines in the file have Overprint attribute set. White + overprint result in empty objects, please remove overprint attribute from the white objects and try export again.

2. Illustrator 2018 Crashes

   I have Surface Studio, 32 Gig, Windows 10. Today I installed the CC Updates and now Illustrator crashes every 2 or 3 minutes. I uninstalled Illustrator and reinstalled it, but the crashes continue. Finally in desperation I uninstalled Illustrator 2018 and reinstalled Illustrator 2017. At least now Illustrator is stable.

   I sure would like to know what to do to fix the problem. You know it wouldn't be a bad idea if one could reach support with install problems.

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   31 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

3. Properties panel bug

   When you edit word in properties panel and you want to change first few letters in word from normal to bold. It will show you change but when you deselect type tools it will change entire word to bold. But if you go trough type panel everything is fine.

   And if you change stroke size in properties panel to 0,5 pt it will apply 5 pt, for 0,25 pt 25 pt and for 0,75pt 75pt stroke.

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   4 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Illustrator Engineering responded

   Hi,

   This issue has been fixed in the latest version of Illustrator.

   Please update Illustrator to latest version (23.0.4 on MAC & 23.0.3 on WIN) and verify the fix.

   Thanks & Regards,
   Illustrator Team

4. Illustrator splash stays always on top

   This really goes for any Adobe program but the programs always pop to the top of all of my windows which drives me crazy. I hate when I'm trying to multi-task only to have the Progress window pop up in the middle of my view. Or worse when the program Window itself jumps to the front. I use this software in a professional setting so I'm always working on something else when my files are loading. Please stop forcing the program and progress bars to the front of all open windows.

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   7 comments  ·  User Interface  ·  Delete…  ·  Admin →
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5. Zoom - Scroll Wheel

   In Illustrator CC the program seems hardwired to not listen to the tablet settings about scroll wheel zoom or even touch pad zoom. There are lots of people online complaining about this and trying to find work arounds.
   I suggest just creating a hard wired button like photoshop did to fix this issue.
   This wasn't an issue with Illustrator CS4, so I'm not sure what changed.

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

6. Swatch pattern reduces scale when copied from one illustrator document to another

   When I copy a CAD drawing from one illustrator document to another, the pattern swatch scale in the CAD reduces.
   I've noticed it doesn't happen with every swatch, only some. Sometimes the CAD itself will also reduce scale.
   I have also noticed that if I create a new document I won't have this issue, however when I paste it into an already existing document, this is when the problem is usually occurring.
   I have doubled checked the canvas size for both documents, and they are the same.
   This is in version 30.2.1.

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   9 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   We have this issue fixed in our latest release - v30.3

   
   

   Please update your Illustrator to this version and try it out.

7. Arrow keys, Home & End keys don’t work when renaming Artboard names on canvas

   We now can rename artboards directly on canvas, by double-clicking a name, if 'Artboard names on canvas' is enabled in Preferences > Selection & Anchor Display.
   However, navigating this input with arrows, Home, End, etc., is not possible. Please make it work.

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   3 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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8. Scroll wheel is very slow and unresponsive in Adobe Illustrator 30.0

   Since updating to 30.0 today, the UI seems very slow, particularly when using the scroll wheel to navigate the canvas.

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   Need More Info  ·  8 comments  ·  User Interface  ·  Delete…  ·  Admin →
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9. New fonts don't load upon installation

   Somehow, the new Adobe Illustrator updates prevent manually installed fonts from loading. These are fonts that aren't available in Adobe Fonts. So I have to install them manually. Because of this, I have to restart Illustrator so I can use the font. There's no problem when activating fonts on Adobe Fonts. Is there a workaround for this?

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   12 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Reported to work as expected in Ai 2026 build 30.0

10. プレビュー用のPDFの文字が化けました

    macOS Sequoia 15.6.1
    Adobe Illustrator v29.7.1
    他社で作成されたCentury Gothic Regular が使われているIllustratorドキュメント（作成バージョンは29.7）を開いて修正して保存した。
    このデータはInDesignドキュメントにリンク配置されていた。
    InDesignドキュメントの表示の、Century Gothicの数字が異なる数字になっていた。
    1→3、0→2 のように。
    修正した環境にはCentury Gothicがインストールされていない。Font Bookに表示されない。
    が、Illustratorはフォントエラーを表示することなく、開いた。
    PDFを書き出すと、正常に表示される。
    プレビューのPDFのみ化けている。
    その後、調べてみると、Illustrator内では「/System/Library/PrivateFrameworks/FontServices.framework/Versions/A/Resources/Fonts/ApplicationSupport/CenturyGothic.ttc」が使用されていることがわかった。
    また、Illustrator v28.7.9ではプレビューのPDFが正常に表示された。
    さらに、「/System/Library/PrivateFrameworks/FontServices.framework/Versions/A/Resources/Fonts/ApplicationSupport/CenturyGothic.ttc」を適当なFontsフォルダにインストールすると、Illustrator v29.7.1でもプレビューのPDFが正常に表示された。
    コミュニティの記述にv29.2.1までダウンバージョンすると様々なバグが回避できるとあったので、ダウンバージョンしてみたが、やはり化ける。
    v29.0までダウンバージョンしてみたが、全て化けた。
    再現方法としては、
    1. Century Gothicをライブラリ/Fonts フォルダに入れる
    2. Illustratorでドキュメントを新規作成
    3. 数字を入力
    4. 書体をCentury Gothic Regularにする
    5. 保存して閉じる
    6. Century Gothicをライブラリ/Fonts フォルダから外す
    7. 5.のドキュメントを開く
    8. 修正して保存（または別名保存）
    以上を、各バージョンのIllustratorで実行。
    InDesignに貼り付けるまでもなく、Finderのプレビューで確認できる。

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    11 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    修正は最新の30.3一般リリースに反映されています。アップデート後、問題が解消されているか確認し、引き続き問題が発生する場合はご報告ください。

    開発チームによると、macOS版Illustratorのフォント処理方法を変更し、一貫性を向上させ、サポートされていないシステムリソースへの依存度を低減したとのことです。その結果、Appleのガイドラインに従い、Illustrator 30.3以降ではシステムフォントが使用できなくなります。

    The fix has been pushed into the latest 30.3 general release. Please update, check, and comment back if it still happens.

    According to the team, they changed font handling in Illustrator on macOS for better consistency and reduced reliance on unsupported system resources. As a result, system fonts won’t be accessible in Illustrator 30.3 and later, according to the Apple’s guidelines.

11. All Text Disappeared!

    I saved my file as .aic but the next time I opened it all the text layers disappeared! Everytime I open the file it automatically creates a recovered version also, but still no text. I also cannot download the version from cloud that shows the last version I made with all the text still visible.

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    Need More Info  ·  10 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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12. Objects just vanish when rasterizing inside a clipping mask

    Okay, this is seriously annoying. In the latest Illustrator on Windows, if you rasterize inside a clipping mask, poof — your objects are gone.

    Steps (super easy to test):

    Draw a bunch of objects and group them.
    Make a shape and apply a clipping mask.
    Double-click to go inside the group.
    Select everything and rasterize.
    And just like that... everything disappears.

    If you leave even one object out of the selection, they don’t disappear.

    But when you select all → gone.

    If I only rasterize one object, or part of them, it works fine. But if I select all? Illustrator just deletes them.

    This is super frustrating. Rasterizing inside a clipping mask is something I do all the time, and right now it’s basically unusable. Adobe, please fix this ASAP.

    I uploaded a video so you can see how bad it is.:facewithtearsofjoy::facewithtearsofjoy::facewithtearsofjoy:

    I using the latest version of Illustrator, running on a high spec pc.
    I already tried resetting Illustrator preferences and even reinstalled the program.
    I also updated my graphics card driver.
    Still, the problem isn’t fixed.

    Okay, this is seriously annoying. In the latest Illustrator on Windows, if you rasterize inside a clipping mask, poof — your objects are gone.

    Steps (super easy to test):

    Draw a bunch of objects and group them.
    Make a shape and apply a clipping mask.
    Double-click to go inside the group.
    Select everything and rasterize.
    And just like that... everything disappears.

    If you leave even one object out of the selection, they don’t disappear.

    But when you select all → gone.

    If I only rasterize one object, or part of them, it works fine. But if I select all? Illustrator… more

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    5 comments  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Works as it should in the GA 30.2.1 build

13. CMYK colors get recalculated in a document with color mode changed from RGB to CMYK, using Color Picker

    According to the user, they often receive files created in RGB mode, and they have to convert them to CMYK, using File > Document Color Mode, make specific changes and push documents further. And while the document becomes CMYK, Ai keeps recalculating supplied values, as if these get double-converted via RGB space.

    There are easy steps to reproduce this problem from scratch.
    1. Create a new RGB document, using Web Document Profile
    2. Go File > Document Color Mode > CMYK
    3. Create a rectangle
    4. Open Color and enter a CMYK color, like 15-30-45-15, tabbing through values. Press Enter while being in the last K field.
    5. Open Color Picker again and check the values.

    Expected — CMYK 15-30-45-15.
    The one I get, using my Color Settings, is 21,15-32,8-47,81-7,71

    If I enter these same values in Color panel — they get accepted fine.
    Sometimes the Color Picker becomes sane and stops converting, but I haven’t figured out actions needed... perhaps something with the order of focusing fields?

    My guess is that somehow Ai treats the HEX field as the last selected one (even though it’s not), adn uses the value in it as the final choice...
    Please fix.

    According to the user, they often receive files created in RGB mode, and they have to convert them to CMYK, using File > Document Color Mode, make specific changes and push documents further. And while the document becomes CMYK, Ai keeps recalculating supplied values, as if these get double-converted via RGB space.

    There are easy steps to reproduce this problem from scratch.
    1. Create a new RGB document, using Web Document Profile
    2. Go File > Document Color Mode > CMYK
    3. Create a rectangle
    4. Open Color and enter a CMYK color, like 15-30-45-15, tabbing through values. Press Enter… more

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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14. CEPHtmlEngine keeps macOS awake

    CEPHtmlEngine erroneously keeps macOS awake by setting PreventUserIdleSystemSleep

    See details below, CEPHtmlEngine is unnecessarily keeping macOS awake using the power management API and asserting PreventUserIdleSystemSleep, on this device it has been asserting and renewing its assertion for 170 hours.

    This presents a massive physical security risk to enterprise customers as it defeats IT controlled sleep/screensaver/walkaway preferences to lock the computer.

    nick@Nicholass-MacBook-Pro ~ % pmset -g assertions
    2025-04-29 17:49:04 -0400
    Assertion status system-wide:
    BackgroundTask 0
    ApplePushServiceTask 0
    UserIsActive 1
    PreventUserIdleDisplaySleep 1
    PreventSystemSleep 0
    ExternalMedia 0
    PreventUserIdleSystemSleep 1
    NetworkClientActive 0
    Listed by owning process:
    pid 515(powerd): [0x00071b6c00019d4e] 00:04:13 PreventUserIdleSystemSleep named: "Powerd - Prevent sleep while display is on"
    
    pid 54064(CEPHtmlEngine): [0x000166200005a544] 170:43:06 NoDisplaySleepAssertion named: "Video Wake Lock"
    
    pid 962(WindowServer): [0x00071c6200099e21] 00:00:00 UserIsActive named: "com.apple.iohideventsystem.queue.tickle serviceID:10005e0bf service:AppleHIDKeyboardEventDriverV2 product:Apple Internal Keyboard / Trackpad eventType:3"
    
    Timeout will fire in 120 secs Action=TimeoutActionRelease
    No kernel assertions.

    CEPHtmlEngine erroneously keeps macOS awake by setting PreventUserIdleSystemSleep

    See details below, CEPHtmlEngine is unnecessarily keeping macOS awake using the power management API and asserting PreventUserIdleSystemSleep, on this device it has been asserting and renewing its assertion for 170 hours.

    This presents a massive physical security risk to enterprise customers as it defeats IT controlled sleep/screensaver/walkaway preferences to lock the computer.

    nick@Nicholass-MacBook-Pro ~ % pmset -g assertions
    2025-04-29 17:49:04 -0400
    Assertion status system-wide:
    BackgroundTask 0
    ApplePushServiceTask 0
    UserIsActive 1
    PreventUserIdleDisplaySleep 1
    PreventSystemSleep 0
    ExternalMedia 0
    PreventUserIdleSystemSleep 1
    NetworkClientActive 0
    Listed by owning process:
    pid 515(powerd): [0x00071b6c00019d4e] 00:04:13 PreventUserIdleSystemSleep named: "Powerd -… more

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    11 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The issue is being tracked and is awaiting the fix by CEP team

15. Export As in an action does not save parameters but uses ones from the latest export instead

    When you record 'Export As...' as an action, and use PNG format, the parameters (resolution, anti-aliasing type, background color) are not saved in the action, but are instead just picked up from the last used export.

    Is this not a big problem?
    Aren't actions supposed to be self-contained?
    If one toggles on the 'dialog' icon in the Actions panel (to let us pick settings on the fly), then it's no different from just choosing the Export As... menu item, so what's the point of the action?

    Tested with Win 2024

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    2 comments  ·  Actions  ·  Delete…  ·  Admin →
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16. 29.1.0 'Isolate selected group' menu item missing on right click menu when a nested group is selected.

    Illustrator version 29.1.0
    Windows 10.0.19045

    To replicate:

    1. Create group that contains a group
    2. Select group
    3. Right click the group
    4. 'Isolate selected group' menu item missing. In its place is the new 'Ungroup all' item.

    When the above actions are performed to a group without a nested group, the 'Isolate selected group' menu item appears as it should.

    9 votes

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    4 comments  ·  Isolation  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    This issue has been fixed and released with Illustrator latest release - 29.2

    Please update to latest version from Creative Cloud Desktop.

17. "Kinsoku" / Punctuation Squeeze doesn't work

    When Chinese and Western text are mixed, enabling the head and tail avoidance function does not work

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    9 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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18. Sometimes Align panel has no Align To options enabled, even with a selection present

    Occasionally I have an object selected, hit a hotkey assigned to an Align command, but nothing happens, even though Ai should automatically enable Align To Artboard with the only object selected.

    I open the Align panel (in these cases it’s usually collapsed) and realize none of three Align To option buttons is pressed! I click Align To Artboard one manually, and then it works, and it doesn’t happen anymore... until the next time it misfires like this.

    Probably it happens at least one per Ai session, I can’t tell yet.

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    1 comment  ·  Align, Distribute  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team is able to reproduce this in house and is going to investigate this

19. About the Pencil Tool and Image Tracing in version 2025

    The accuracy of the path conversion for the pencil tool and image tracing has decreased in version 2025. Even if I change the settings to fine, it is converted to a coarse path, and I cannot express the details like in previous versions. Please improve it as soon as possible.

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    12 comments  ·  Tools  ·  Delete…  ·  Admin →
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The issue with Pencil (and Brush) is addressed with a 29.0.1 Hot Fix Update

20. [Illustrator 2025, 29.0][Win11 Pro 23H2] No Recent Local Files in the Welcome Screen

    Recent local files and their previews are completely gone from the welcome screen in Illustrator 2025, 29.0.

    Changing the number of visible recent files, restarting the computer, disabling/enabling GPU acceleration and even doing a clean install of Illustrator didn't help.

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    10 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    As stated in an update at forums, there is a solution.

    A backend fix has been applied. Please restart Illustrator to see if the issue is resolved.

    If it persists, follow these steps:

    1. Close all Adobe apps, including the Creative Cloud desktop app.

    2. Navigate to the following folder location:

    Mac: ~/Library/Caches/Adobe/CCX Welcome folder

    Windows: %userprofile%\AppData\Roaming\Adobe\CCX Welcome\

    3. Locate the folder named CCX Welcome and rename it to CCX Welcome.old.

    4. Relaunch the Creative Cloud desktop app, then reopen Illustrator.

    Leave a comment if this resolves the issue or not.