Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
701 results found
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Illustrator 2019, 2020 keeps crashing on a new MacBook Pro, Catalina OS10.15.4. Always crashes after computer sleep
I just got a new MacBook Pro to replace an 11 YO iMac on which I was using Illustrator CS6. I had to switch to CC Illustrator. It crashes (about 8 times today alone)--almost always if I put computer to sleep with Illustrator open, but sometimes during work
6 votes -
Adobe Illustrator 2020 (24.1.2)-The latest updated version KEEPS CRASHING on MacOS Mojave
Hi
I'm having crashing issues with the simplest movements like dragging, changing the type sizes, accidentally double-clicking etc.
First the screen freezes.
Later everything goes blank/my screen sometimes goes full black and forced shutdown follows.
I'm using Macbook Air - MacOs Mojave version 10.14.6. (1.6 GHz Intel Core i5/ 8 GB 1600 MHz DDR3).
This is happening every time I open up AI without exception.
Note: When I started my computer in safe mode-AI is working normally.
What should we do?
Thanks in advance.6 votesPlease follow the steps listed in this link to share the crash log to Illustrator team, this will help us investigate and fix this issue. https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html
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24.0 crash
Positive: when it does crash files are recovered,
negative it does crash often... at least once or twice per day.6 votes -
Illustrator crashes and causes computer to restart.
While using Adobe Illustrator, after updating, it has been crashing and causing my computer to shut down after sometimes only a few minutes up to a few hours of use.
I have used InDesign and Photoshop just as much (as well as Chrome and many other applications) and I don't have any issues with crashing or shutting down. Only when Illustrator is running.Attached are my PC specifications.
6 votes -
Opening Graphic styles causes crashes of v23
Checking on status of incident (ADB-4515680-P0G2). Adobe has connected with my computer twice and we were able to replicate the "crash" or freezing of the program when the graphic styles were opened in Illustrator 23.01. I am currently using V22 when I need to use graphic styles.
Have the engineers made progress in determining the issue and developing a fix?
6 votes -
23.0.1 Windows 10: Screen goes black frequently
23.0.1 Windows 10: Illustrator causes screen to go black frequently. This usually occurs when saving a document
6 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Units in AI 2018 not functioning properly
The new update to Illustrator, 2018, seems to be having issues with files made in previous versions of Illustrator, as of 10/19/17. I'm having trouble setting the Units. When I try to set my rulers to inches, they seem to remain at points - even the properties pallet.
Although, I just reinstalled 2017 (on 10/20/17) because of these bugs and when I launched the AI app from the CC app, it launched the 2018 version (since I had not yet uninstalled it). When I checked again, this issue seems to have been resolved since yesterday. I kept double checking and…
6 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.3
Please refer to our knowledge base FAQ – illustrator.uservoice.com/knowledgebase/art.. if you face difficulty in update.
Or get in touch with us at any of the other support channels – helpx.adobe.com/support.html -
Decimal point massive problems (AI CC 2017.1.0 macOS 10.12.6)
I’ve documented the issue here:
this problem has been discussed ad nauseam on the forum, but it still persists: AI 2017.1.0 on macOS 10.12.6 still has massive problems with handling of the decimal comma vs. point. On my system (macOS 10.12.6), all dialog boxes within Illustrator display numbers with decimal commas, but any operation (such as moving an item with cursor keys or using the cursor Up or Down keys within text boxes) makes the values multiply by 100 and then "explode".
When I start a new document, the Width textbox of the page says "210,00 mm". If I click…
6 votesThank you for reporting the issue. We have added the issue to our backlog.
With Best Regards,
Raghuveer Singh -
Rendering complicated files on MAC requires CPU rather than GPU
Something is wrong with GPU rendering.
My old iMac (27" 2016) used to have rendering issues with larger/complicated files. For example, using the HAND tool and moving around, sections would not render/refresh.
I thought, well it's an old machine the GPU must be dying.Then i got a new MacBook M1 MAX with 64GB Memory.
And I still often see rendering issues and need to switch to CPU.
5 votes -
Stability update made Illustrator very unstable
I noticed the 27/07/2020 update described itself as addressing stability issues, which I didn't have. Since the update ran, 3 hours ago, I've had three crashes - all when copying text and graphics together. My crash report crashed too.
5 votesIf you see this issue with AI 24.2.2 update, please revert to 24.2.1. This article contains details for revert to an older version – https://helpx.adobe.com/in/download-install/using/install-previous-version.html
We are working on a fix for this issue. -
Shape Builder Performance
Really slow when using Shape Builder on AI 24.1, almost unusable.
5 votes -
CRASH AND NO RECOVERY
ever since the most recent updates, my illustrator has been crashing regularly. And worse file recovery has not recovered a single file. this is very wack. I have lost money re-doing things I already made and lost because of random crashes. Very Very disappointing and not encouraging me to continue using illustrator.
5 votes -
Preferences reset whenever Illustrator freezes/crashes
Illustrator freezes or crashes 1 to 2 times a day. I use it for 8 hours a day at work. When it freezes, I have to force quit with Task Manager. I'm using 2020, and I had this exact issue with 2019. However with 2020, whenever it freezes and I force quit, once I open Illustrator again all of my preferences are back to default. These preferences include: custom Keyboard Shortcuts, the workspace, boxes that have been checked (e.g. the Preview box in Envelope Distort).
5 votes -
Lag and Illustrator "Not Responding" after copy command
The platform is: Illustrator 23.0.6 64-bit, on Win10 Enterprise 1903 latest updates, and with nVidia drivers R430 U5 (431.70).
The bug is that Illustrator freezes for ~5 seconds after/during a simple copy command, and "Not Responding" is displayed on the top title bar. This can be induced by just opening a new file, drawing a rectangle, then trying to copy it (with Ctrl-C or with the menu command).
This is destroying my workflow...
5 votesThis certainly is not a normal behaviour of Illustrator.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
slow cursor on second monitor when using Adobe Illustrator - only while using Ai
When I used illustrator on my second monitor, the mouse cursor is astoundingly slow and a reduced range across the screen. This only happens when I use illustrator, not other applications. I am using a macOS Mohave 10.14.5 (18F132) and am connecting to my monitor with an HDMI using an HDMI/USB adapter for my laptop.
This costs me in time and efficiency at my job, as I'm sure it does for other people, who have posted similar complaints on adobe forums. Please fix it!
5 votes -
AI 23.03 - Absolute Performance Hog
AI has a clear performance problem on my MacBook Pro (Mid 2015, 15", top of the line model). My computer bogs down entirely, fans kick up, the software is extremely slow to respond to doing anything, even simple tasks. It's not isolated to my file--it is the software. Upon quitting, my system returns to normal. The CPU processes for AI were in excess of 120% and consuming nearly 40% of my entire CPU processor power (2.8 GHz i7, 16GB Ram).
No trouble with previous version of AI.
5 votes -
There is not enough memory available to process the appearance of an object
MAC OS High Sierra Version 10.13.6
Processor 3.2Ghz Intel Core i5
Memory 8GB
Graphics AMD Redeon R9 M380 2048MBIllustrator is CC 2019 23.0.1
When trying to work on an image, my colleague is constantly getting the above message and the application hangs.
Could you advise if there is a fix for this?5 votes -
cursor lag cc2019
Heavy cursor lag on arrow tools in cc2019. Tracking speed matches fine system wide, but is slowed / delayed in Ai.
5 votes -
lastest update crashes CONSTANTLY
Just updated to version 23.0 via CC panel and Illustrator won't run more than 2 minutes at a time without crashing. I can't keep it open long enough to determine if there's a specific trend or problem. Selecting any tool from any palette, or trying to move an object on the art board, or while typing... just locks up no matter what I do. VERY FRUSTRATING.
For what it's worth, I'm on Windows 10 with 32 gb of RAM running 64 bit version of Illustrator. Never crashed before the update.
5 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
PDF's Not Saving Correctly
As of this morning my PDF files are saving very odd. I have been saving them the same way for YEARS. As of this morning they are saving this (see attached). HELP? This is how I save files for our website to show available homes for a community. Obviuosly this is not showing the flyer sheet it was saved as from. I save as PDF, have a preset created that I select & save. Usually it's my flyer - today it this. From every file I try it from. ?????
5 votes
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