941 results found

1. Switching application windows causes window to resize off screen

   I'm not sure if this is an Illustrator issue or a window resizer issue (I use Divvy), but I'm using CC 2019 on OS 10.14 and every time I switch between two applications (or another space for that matter), my Illustrator window resizes off the screen. Is anyone else having this issue?

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2. Rotate dialogue box is now painfully inefficient (CC2019)

   Rotate and Scale functions used to work the same, where you could press R+Enter or S+Enter to bring up their respective dialogue boxes, type in a number, and hit Enter. Very fast, very efficient. Now when you call up the Rotate dialogue box, the focus is on this manual angle widget instead of the numeric field. And should you try to use Tab to change the focus to that field you have to hit it 5x.

   This used to be extremely efficient, which was great since it's not uncommon to use this feature hundreds of times in a day. It meant that, regardless of where your cursor was, you could quickly and precisely make these changes - with either a known angle or your closest guess and then close in using arrow keys or Shift+arrow keys.

   Now performing this same common task means I have three far less efficient options:
   1) Always have my Transform palette open and poke a value in there each time (that means having to always click on a specific part of the UI for the second most common transform function).
   2)Double-click the Rotate tool in the toolbar, then double-click the numeric field, then use the keyboard to enter/adjust my values (hunting down two specific things to click on in sequence before I can enter my angle value. Hooray!)
   3)Hit R+Enter (keyboard), then double-click in the numeric field (mouse), then enter/adjust my angle value (keyboard). There's no way that can possibly sound efficient.

   Been using Illustrator for over 20 years. Still love it. Use it almost every day. I'm really hoping this was just an oversight in this latest version. If there is a more efficient way to make these changes in CC2019, I'm all ears. If not, this change stinks.

   Rotate and Scale functions used to work the same, where you could press R+Enter or S+Enter to bring up their respective dialogue boxes, type in a number, and hit Enter. Very fast, very efficient. Now when you call up the Rotate dialogue box, the focus is on this manual angle widget instead of the numeric field. And should you try to use Tab to change the focus to that field you have to hit it 5x.

   This used to be extremely efficient, which was great since it's not uncommon to use this feature hundreds of times in a day. It… more

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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

3. Oversize UI Elements in Ai 2019

   I noticed that with the 2019 version of Illustrator (23.0), the entire UI of the software seems to be "supersized." It is as if every pixel is now rendered oversized. Not just in the drawing area, but all the tools, controls, panels, everything.

   I've attached a "full screen" screen shot of the 2019 (v. 23.0) welcome screen, and the (reinstalled) 2018 (v. 22.1) welcome screen. Both are maximized on the same physical screen, the display on my MacBook Pro. See how the buttons and other elements are larger in the 2019 version? Like it is somehow zoomed in.

   I do not believe this is the same as the "Actual Size" feature/bug mentioned elsewhere, as it seems to effect the entire User Interface, although it could be related.

   MacOS Sierra (10.12.6), MacBook Pro (Retina, 15-inch, Late 2013)

   Anyone else experiencing this?

   Paul

   I noticed that with the 2019 version of Illustrator (23.0), the entire UI of the software seems to be "supersized." It is as if every pixel is now rendered oversized. Not just in the drawing area, but all the tools, controls, panels, everything.

   I've attached a "full screen" screen shot of the 2019 (v. 23.0) welcome screen, and the (reinstalled) 2018 (v. 22.1) welcome screen. Both are maximized on the same physical screen, the display on my MacBook Pro. See how the buttons and other elements are larger in the 2019 version? Like it is somehow zoomed in.

   I do… more

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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   Please refer to the link below to understand how to use Illustrator’s preference dialog to set the scale.
   https://helpx.adobe.com/illustrator/using/customizing-workspace.html#Scaletheuserinterface

4. Color panel switches from secondary display to the primary display

   I run 2 monitors in Windows 7, most typically with my artboard window on the left (display 'A'), and a layout of panels on the right (display 'B').

   Not sure whether it started with this immediately after installing 2019, but today, any click on a Fill/Stroke proxy, either the one in the Color panel, or the one at the bottom of the Tools panel, the Color panel instantly jumps from display B to (the same position on) display A.

   So here's the normal state:
   https://forums.adobe.com/thread/2549930

   See the Color panel at the bottom of the second-from-left column of panels on display B.

   In the screenshot the Fill proxy is active, but I want to affect Stroke, so I click the Stroke to make it active, and, as I mentioned, instantly, the Color panel (and the entire column of panels in which it's docked), teleports to display A:
   https://forums.adobe.com/thread/2549930

   This happens with the Color panel un-docked too, except then it makes the jump alone, from whatever screen coordinates it occupied on display B to the same relative coordinates on display A. And it bears mentioning again, clicking on either Fill/Stroke proxy (Color panel or Tools), produces this result . . . every time, now.

   I've tried everything I could think of to create a condition that changes the behavior (including clearing/replacing preferences and settings; all but re-install).

   Some findings:

   Jumps from B to A at least on the first instance, no matter how it got on B
       Even if it starts on A, and I drag it to B, it jumps to A as described above on the fist proxy click
       After that first instance, if I drag it back to B, the click the proxy again, it stays put on B
   Jumps from B to A every time when it's on B as part of a preset Workspace
       After the jump; Reset Workspace; jumps again
       Some inconsistent behavior if dragged back to B in this case; might jump in next proxy-click, might not
   

   I have a Window 10 machine too, but haven't tested.

   I run 2 monitors in Windows 7, most typically with my artboard window on the left (display 'A'), and a layout of panels on the right (display 'B').

   Not sure whether it started with this immediately after installing 2019, but today, any click on a Fill/Stroke proxy, either the one in the Color panel, or the one at the bottom of the Tools panel, the Color panel instantly jumps from display B to (the same position on) display A.

   So here's the normal state:
   https://forums.adobe.com/thread/2549930

   See the Color panel at the bottom of the second-from-left column of panels on display… more

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   Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

5. just installed illustrator 2019 and my apple magic mouse 2 has gone rogue... come on!!!

   just installed illustrator 2019 and my apple magic mouse 2 has gone rogue... come on!!!

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

6. Illustrator v23 desktop glitchy

   Hi, im running Illustrator CC 2019 v23 on Windows 7 32gb Ram. The keyboard shortcuts dont work (ctrl+A for example), mouse scroll zoom doesnt work. All drop down menus, File/Edit etc, will shut randomly making it impossible to select any options. As it stands completely unusable. Anyone else haviing these issues?

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   Request to Contact Support  ·  Anish Kumar responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

7. Illustrator 2019 won't quit (thinks a window is open) & all the menus are in disabled state.

   Hello,

   I updated to Illustrator 2019 today, and I have gone to close it down but the option is greyed out in the file menu.
   If I click anywhere it makes the error noise as if I have got an open window.
   This seems to be a glitch with the latest software release.

   Thanks

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   Completed (Comments Open)  ·  Anjali responded

   I am glad to update that this issue was fixed in 23.1 release.

   Thank you for all the feedback.

8. Stop showing the "billing error" screen on launch

   Every time I launch Adobe I get a "billing error" screen that tells me to "please update [my] billing information to avoid losing access to Illustrator CC."

   My account is paid for until June 22. That's 247 days from now. I shouldn't be harassed like this until MAYBE the last couple weeks of my membership.

   Please fix this.

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9. Missing Keyboard shortcut

   Mac OS High Sierra 10.13.6.
   Version 23.0
   ”Sentence case” shortcut still missing from ”Keyboard Shortcuts” palette. And I don't have ”¥” letter on my (Finnish) Keyboard.

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10. Mac - Double click top bar to expand window no longer works.

    Double clicking the top bar used to expand the AI window to fit screen. No longer works on Mac AI 2019

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11. With multiple projects open, can only view one tab

    In new AI2019, if I have multiple tabs open, only the tab originally opened is usable unless I open the other tabs in a new window.

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    Need More Info  ·  Anish Kumar responded

    Hi Joel,

    Thanks for reporting the issue. I tried reproducing this on my computer but couldn’t reach to your conclusion. Can you please share the steps and a screen shot if possible with us. Is this happening every time or in some specific scenario. Also please let me know on which OS are you working.

12. Workspace panels move on their own

    While using the new Illustrator CC v.23, the workspace will randomly move around and cover up the artboard that I am working on. I can simply click "reset workspace" and it's back to normal it is very frequently that the workspaces move around randomly. Please fix, Thanks.

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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have a feature to popup colors panel when you click on fill/stroke proxy. Please remove the colors panel from the the workspace when it pops-up you should be fine. When I say remove you just have to remove from the dock and keep it as a floating

13. Actual Size view menu does not display at actual size...

    The new "Actual Size" feature under the view menu does not zoom to actual size. a 1" square is displayed at around 7/8" instead.

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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    there are two issues in this post
    1. Users want this feature to work on multiple monitors.
    2. Users want to have a view actual pixels for web drawings.

    for #1 please vote here: https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/35799382--actual-size-should-work-with-multiple-monitors

    for #2: we have an option to disable – You have to go to Preferences > General and uncheck “Display print size at 100% Zoom”.

14. Glyph selection panel shows low resolution / blurry in Illustrator 23.0 on scaled UI

    Once you scale the UI or when the application auto scales Glyph panel based on resolution. the elements in the panel look blurry

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    Added To Backlog  ·  Ashutosh Chaturvedi responded

    We have added this issue to our backlog. Meanwhile Please use the UI scaling preferences to scale down UI to low value and resolve the issue.

15. Tool panels are enlarged or scaled up

    Updated to Illustrator 2019 - workspace panels have increased dramatically in size - see screen grab of Illustrator and the same area in photoshop.

    Solutions helpful as I cannot have as many panel open as they now take up so much space!

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16. Application Frame & Tabs bar

    Often when opening a file & launching the application the tabs bar is inactive as you can see in the attachment.
    Disabling the application frame "fixes" it... but still, it's irritating.

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17. Tool tips are popping up without permission.

    In my preferences, I have "Show Tool Tips" un-checked. However I am getting interrupted with tool tips when doing stuff. Stop being so pesky!

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18. Welcome screen Illustrator CC 2019

    Customize the Welcome Back screen: Right now the "Start a new file fast" screen shows various options including an A4. I'm not in the EU. Where's the US Letter size? That would make the most sense in the US. Where can I edit that group? How do I clear the list of most recent?

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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    You can do cmd/ctrl + N, select print section and go to A4. You will find the A4 size in the unit you want.

19. The position of the right-click menu doesn't match the 4K screen (200% scale)

    Illustrator version: 22.1 (64-bit)

    When right click in the document, the position where the menu appears is incorrect.
    If the mouse cursor is closer to the top-left corner of the screen, the menu position is closer to the cursor.
    If the mouse cursor is farther from the top-left corner of the screen, the offset between the cursor and the menu position and is greater.

    Please see my screen record for details: https://youtu.be/KY_9y_SuCCk

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    Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi Digidea,

    Can you please verify the same on the latest version of AI ie. 23.0 released on 15th Oct 2018?

    Thanks & Regards,
    Raghuveer Singh
    Illustrator Team

20. Some shortcuts not working in 22.1

    For example Transform each Ctrl+Shift+Alt+D not working at all.
    CC2017 seems to be still better option than CC2018, many bugs.

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