Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
962 results found
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AI doesn't expand folders in File > Scripts when you have over some number of nested folders
I have 57 folders inside Scripts root folder.
They are well-organized and have several levels of hierarchy:
10 general folders containing (or not) files and folders. The deepest level is 3 folders.
AI ignores folder content at I would say folder 54 and doesn't expand the last three. Clicking won't help.
Do you have any limitations for nested folders in AI?
Why it is not documented then?
Anyway, fix it, please.
Fix at least something besides your fresh CC 2019 bugs (that you still don't fix).14 votes -
Layer stack not retaining element color
When adding new elements the layer stack indicator does not retain the color of the previously added layer - it switches to the color of the current element. In the attached image, I am using yellow rectangles to evenly space blue rectangles. The elements in the stack were added in sequence using copy/paste keyboard shortcuts. As you can see in the attached image, the current element is colored yellow but shows up as blue in the layer stack.
1 vote -
Welcome screen doesn't resize to scaled display on Mac
Welcome screen shows up bigger than available screen space when the Mac's display is set to scaled. This leaves out important buttons and info. Welcome screen and document windows should resize to fit screen when opened. Already open documents should at least align to the top right corner if the display scale is changed while Illustrator has open documents. This allows access to the semaphore buttons on the window bar.
1 vote -
IDIOTS
You idiots have made it very difficult to create a new document/art board of my dimensions. I thought I was on a real computer until I wanted to create a new document and the choices are limited like I was on an iPad. Whoever designs this creates a program that does great things very difficultly. You do not have a clue how learning users, and therefore all users, think or do. Hire someone who is an expert in human computer interactions. A good one because you don't have one now.
In case you think I don't know much about this…
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
We do test our products thoroughly including running it through multiple beta testers. Please visit https://adobe.ly/1o2SDsg if you would like to join our beta program. It is open to all Adobe Ids.
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Color Picker not working correctly
I'm running Illustrator v23.0.i on a Windows 10
When I use the Colour Picker to pick up a colour it changes the fill indicator but when I double click the fill box to show the colour makeup it shows Hex 000000
0 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Start Screen/Blank Screen Persists
Every time I close an Adobe window, AI, PS, Acrobat, it leaves a "home screen" up. This is annoying in the extreme. I can uncheck show this screen in prefs, but then it just leaves a blank black slate up there. Equally annoying. When I close a document, I expect the app to not still be there in my way. Please fix this. We pay a bunch of money for access to these great tools of the trade, give us the ability to make them work like we prefer. Thank you. I am aware this is not technically a bug,…
3 votesI am sorry I could not understand your requirement.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . -
Artwork windows not consolidating to the center window
Since updating my Illustrator for a week or so ago... when I open artwork the artwork does not open and I am unable to consolidate art windows into the main window. Seems like some sort of bug. The only way I can bring open files is by navigating to Window > Arrange > Float all windows. When I drag the window back into the main panel it disappears. The open screen will not go away.
5 votes -
stroke
Stroke panel does not work correctly. No details are shown and only after multiple workspace changes, does it sometimes appear.
1 voteThanks for contacting us. your panel is in collapsed state. Please click on double arrow button to expand the same.
Thanks
Anish Kumar
Illustrator Team -
Activate text field for numeric Rotation
When the numeric rotation dialog is opened - it would be convenient when the text field is active for direct input of the Angle (I think this was the case in earlier versions).
In Ai19, the dialog is 'dead' - nothing happens when we start typing - whe have to type 5x Tab to get in the field.
18 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlThanks
Anish Kumar
Illustrator Team -
New guide
When I try to make a new guide it seems to be lock out. Every other command like hide guides, lock guides, etc work. The only one that doesn't work is make guides.
1 voteThis option is enabled only when you select an object. If this doesn’t solve your problem, then please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here
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Customizable Toolbar - accidental change
Great, these tear-off custamizable toobars!
But when a tool is pressed long, it can be stacked to another tool by accident easily. Getting the icon back to the previous position is not as easy.
Should be nice if this can be done as easy ase stacking two tools.1 vote -
Workspace on start up gathers to home screen instead of second screen!
Saved custom Workspace on start up gathers to home screen instead of second screen! This has only happened since the release of Illustrator 2019 - which has been the buggiest illustrator I've dealt with - horrible results to simple functionality that has never had problems in the past. very disappointed.
2 votes -
Illustator CC 2019 is low res!
Illustator CC 2019 is low res! All icons big.
Not InDesign though1 vote -
Workspace Bug
Have a strange bug. Have Dual Cinema displays with all of my palettes on one monitor. Saved workspace for this configuration. If I click to toggle between fill/stroke it resets my workspace and moves all of my palettes over to my first monitor but only in the bottom right 1/4 of the screen. If i hit "x' to toggle between fill/stroke this doesn't happen.
cc 23.0.1 Mojave 10.14.1
6 votes -
Illustrator 23.0.1 Selection Tool/dragging text box keeps unselecting by itself?
Keeps deselecting by itself when i try to grab objects and drag. When I press Shift and drag, it duplicates the text box and suddenly deselects itself?? anyone having this issue?
2 votes -
Zoomed in Home Screen? Why
The home screen in my Adobe Illustrator is 'zoomed-in' and it's not the same size as other Adobe apps. I've attached a screen shot of Illustrator vs photoshop.
3 votes -
New update (23.0.1) shows Home screen instead of my actual file until I press F
Most of the times, when I open an AI file I can't see my actual artboard until I press F (Toggle Screen Mode). Once I switch the screen mode it shows a weird red color in the artboard (too fast to capture).
3 votesHi,
Sorry to hear that you are facing this issue. We have fixed similar issue in 23.0.3,
Can you please upgrade to 23.0.3 and let us know if your problem is resolved or not? -
You took away the highlighted outlines from when I select and create objects
I cannot see the outlines highlighted on anything I select, this has ruined my ability to use this program.
I tried going into preferences and selecting the option for showing anchors when I select and it did not work either.I want the old version back, this is useless, PLEASE STOP CONSTANTLY UPDATING THIS PROGRAM
1 voteSorry to hear that you are facing this issue. Looks like you have ‘Show Edges’ option disabled. Goto View→ Show Edges and it will enable the outlines.
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Alert appears under panels
Alerts appear underneath panels and can't be read
2 votes -
Input Boxes Floating in the Workspace
Hi, since the 2019 release I have 2 floating input boxes in the workspace, I don't know where they belong but they werent there before. If I hover over the '1' it brings up a tooltip of 'Artboard Navigation'
See attached screensnip.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks
Anish Kumar
Illustrator Team
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