8141 results found

1. GPU rendering problem. - My graphics appear pixelated at certain zoom levels. Comes and goes. Very annoying when working.

   This happened a few months or weeks ago.

   I am using Macbook Pro - 2017
   OS version: Mojave 10.14.5 (18F132)
   Adobe Illustrator: 23.0.4
   This issue disappears when I turn of GPU rendering but I am used to working with GPU rendering ON.

   I am hoping for a fix on this soon or maybe there is already. please let me know. Thanks :)

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Edit…  ·  Delete…  ·  Admin →
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2. Text Boxes & resizing objects in Illustrator Behaving Strangely

   This might be difficult to explain, but at the moment, when pasting text within Illustrator (it can be from a different artboard within the doc, or from a different Illustrator doc, or Word, basically it doesn't seem to matter where the text comes from) or if just create a new text box and type within it, and try to resize the box, it seems to create more text boxes within the main box, and the text would 'snap' into the smaller box. If I stretch the box wider, the text will 'snap' back into the bigger box again, and I can then delete the randomly created text box as it is empty and not affected anymore. If I keep moving the edges of the text box around, every time the text within it is affected by moving or not having enough space it will just pop a new box. It will carry on indefinitely as long as I'm shifting the size around.

   This only happens when creating text boxes that you can resize without affecting the size of the text inside it. Typing without a text box seems to be fine. It has also started doing it with any objects within Illustrator. For example, I create a basic rectangle shape. Then, using the bounding box, I drag a corner to resize it, and as I do that, it is generating more rectangles as I go. In the layers panel, they are listed as normal, as if I duplicated the shapes or text boxes.

   Here is a screen recording: https://drive.google.com/a/giuliodecandia.com/file/d/1Uu2KZfbD21msW4OBIXA60zVcZIfzhJgc/view?usp=drivesdk

   It's the latest version Illustrator 23.0.1 running on MacOS Mojave 10.14.1

   Here is the discussion I have had on Adobe forums: https://forums.adobe.com/message/10784929

   This might be difficult to explain, but at the moment, when pasting text within Illustrator (it can be from a different artboard within the doc, or from a different Illustrator doc, or Word, basically it doesn't seem to matter where the text comes from) or if just create a new text box and type within it, and try to resize the box, it seems to create more text boxes within the main box, and the text would 'snap' into the smaller box. If I stretch the box wider, the text will 'snap' back into the bigger box again, and I… more

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   4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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3. Smart Guides not working

   I have Smart Guides enabled and Snap to Point enabled. Neither are working. Frustrating.

   Ai CC 22.0.1

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   48 comments  ·  Snapping  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

4. New Document > Bleeds behaving strangely

   1. In the New Document window, begin by unlinking the bleed settings.
   2. Set your top bleed to any non-zero value.
   3. Click the link to re-link the bleed settings. All 4 settings will appear to change automatically, to match the top bleed set in step 2.
   4. Click OK

   Unexpected result: A new document appears with only a top bleed, instead of matching bleeds on all 4 sides.

   Tested with the same results on Mac and Windows, both running Illlustrator 23.0.3

   EDIT: Sorry, just realised I hadn't specified, this error is in the legacy New Document window, not the new one.

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   0 comments  ·  Documents and Artboards  ·  Edit…  ·  Delete…  ·  Admin →
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5. Cannot PRINT from illustrator

   When I select PRINT i get a message "The operation cannot complete because of an unknown error. [CANF]"

   1 vote

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   0 comments  ·  Print  ·  Edit…  ·  Delete…  ·  Admin →
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6. Freeform Gradients can't seperate into spot colors for rips

   Freeform Gradients can't seperate into spot colors for rips. when prinitng them as spot colors. they come out like a cmyk print.

   3 votes

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   1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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7. preferenes file corrupt

   almost every 2nd-3rd time I launch Illustrator I get this error message about a corrupt preferences file and my workspace is reset to the default. very annoying

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   3 votes

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   3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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8. Scatter Brush - cannot make adjustments

   Mac OS 10.14.1 Illustrator 23.0.1 Scatter Brush dialog will not Preview adjustments, will not accept "OK." Must Cancel and lose adjustments to leave dialog.

   4 votes

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   2 comments  ·  Tools  ·  Delete…  ·  Admin →
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9. 4K Display Proportion or scaling distortion

   I'm having the following problem which has been noted as a bug by Adobe support:
   When creating a square image or artboard on a 4K monitor (mine's a Samsung U28-E590) the rendered image or artboard (and anything else really) is made longer in the X/horizontal dimension. So a 130 x 130mm block measures 130 x 135mm when measured with a physical ruler at 1:1 scale.

   By simply moving the entire application window over to the Macbook side the proportions are displayed correctly and the X and Y sides are identical. This issue arrises regardless of starting up Ai on the Macbook Pro monitor side, or the 4K display side.

   The issue persists with HDMI and DisplayPort, at MacOS's "Default for Display" setting and the "Scaled" settings. I'v ensured it's not a on-screen setting either that could be causing this problem.
   With higher than 1080 displays like 4K and 5K becoming preferred screen sizes this should be looked into please. Unless I'm doing something wrong and support does not know how to resolve this, I see no other way than to report it as a bug.

   I'm having the following problem which has been noted as a bug by Adobe support:
   When creating a square image or artboard on a 4K monitor (mine's a Samsung U28-E590) the rendered image or artboard (and anything else really) is made longer in the X/horizontal dimension. So a 130 x 130mm block measures 130 x 135mm when measured with a physical ruler at 1:1 scale.

   By simply moving the entire application window over to the Macbook side the proportions are displayed correctly and the X and Y sides are identical. This issue arrises regardless of starting up Ai on the… more

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   0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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10. eps import slow (e.g. for eps created in Matlab)

    The import of eps-files created in other programs (e.g. Matlab) is slow: opening a file of 10 kb can take 10-30 seconds. Why?

    I am using AI CC 22.1.

    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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11. Color picker works weird with gradient sliders

    Sometimes Color Picker, summoned for SELECTED color gradient slider with double-click on Fill in toolbox, shows color Black instead of actual color, but when applied, turns color to white even.

    23 votes

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    0 comments  ·  Gradients  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

12. Problems with Illustrator crashing when printing ink separations as a PDF

    I'm having problems with Illustrator crashing when printing ink separations as a PDF. I didn't have the issue before, but now I am. Thankfully I'm able to print my separations to the RIP just fine, so work can progress. However when I try to print separations as a PDF to look them over before sending to the rip, the program freezes and eventually crashes. Does anyone know why this happens and how it can be resolved?

    2 votes

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    1 comment  ·  Print  ·  Delete…  ·  Admin →
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13. Illustrator stops, not responding

    Operating system is Windows 7 Enterprise, Illustrator is CC 2018 or 2019. I begin to work for only 15 sec and then the program pauses with the blue spinning wheel. If I click again the screen shows a (not responding) title at the top and goes grey. This process takes another 15 sec and then snaps back into place and works again, but only for another 15 sec and repeats. I've opened and closed the program several times and also restarted the computer but no change. This only happens in Illustrator and no other CC programs I use. Any ideas would greatly help. Thanks

    Operating system is Windows 7 Enterprise, Illustrator is CC 2018 or 2019. I begin to work for only 15 sec and then the program pauses with the blue spinning wheel. If I click again the screen shows a (not responding) title at the top and goes grey. This process takes another 15 sec and then snaps back into place and works again, but only for another 15 sec and repeats. I've opened and closed the program several times and also restarted the computer but no change. This only happens in Illustrator and no other CC programs I use. Any ideas… more

    3 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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14. Illustrator Start UP

    When I am opening an .ai file, it takes me to the start menu, and I can only open one .ai file at a time, when double clicking. I am running 23.0.3

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    0 comments  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
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15. Importing a page from a multi-page PDF replaces the already imported one

    Hi!

    Ever since Illustrator 23 when opening a PDF with multiple pages with a document already open, the PDF opens into that open document and changes the artboard. At the same time it also opens a new empty document with the name of the PDF. It does not matter if I use open from the menu or if I use drag and drop... When no other file is open it behaves like it should and opens the PDF correctly.

    Please provide a solution...

    thanks,

    best regards,

    Roger

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. Weird font rendering problem

    I have a client-provided font (IND-Hoboken Sans) that is rendering W (capital w) strangely. The apex should be square/flat, but Adobe apps (I used Illustrator as my test, but I've seen the same problem in Photoshop as well) render the 1st & 3rd apex on an angle (even more bizarrely, different angles). Other applications (Font Book, TextEdit, MS Word, Keynote) render the character square as expected.

    Most bizarrely, Acrobat does NOT have this problem & renders the character as the system does (ie. as expected). As a test, I created an Illustrator file with the same word as both live text and as outlines. Illustrator renders them both the same, but when I open either the AI file or a PDF version in Acrobat, the live text looks correct & the outlines are wrong.

    I have a client-provided font (IND-Hoboken Sans) that is rendering W (capital w) strangely. The apex should be square/flat, but Adobe apps (I used Illustrator as my test, but I've seen the same problem in Photoshop as well) render the 1st & 3rd apex on an angle (even more bizarrely, different angles). Other applications (Font Book, TextEdit, MS Word, Keynote) render the character square as expected.

    Most bizarrely, Acrobat does NOT have this problem & renders the character as the system does (ie. as expected). As a test, I created an Illustrator file with the same word as both live… more

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    0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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17. Isolate Selected Groups Does Not Work in CC 2019

    Spent 4 days following a tutorial thinking I was losing my mind.
    Then, it dawned on me I downloaded CC 2019 four days ago.
    Downloaded CC2017 and the operation works as advertised.
    Used especially for cartooning…
    Goes like this:
    1. Select all inked artwork>Object>Expand Appearances>Merge.
    Create and color a rectangle covering artwork.
    Select All>Merge
    Then>>>>>Right Click<<<< and click "Select Isolate Selected Groups”
    This will put editable color with all closed line work.

    The enclosed pic is where things go wrong in 2019
    Once Isolate Selected groups is clicked you should be able to delete the outside green in isolation mode and edit any enclosed area.

    You should get something that looks like the second pic.

    Works fine in 2017.
    iMac 27 “
    High Sierra
    3.2 Ghz
    32 gig meme

    Spent 4 days following a tutorial thinking I was losing my mind.
    Then, it dawned on me I downloaded CC 2019 four days ago.
    Downloaded CC2017 and the operation works as advertised.
    Used especially for cartooning…
    Goes like this:
    1. Select all inked artwork>Object>Expand Appearances>Merge.
    Create and color a rectangle covering artwork.
    Select All>Merge
    Then>>>>>Right Click<<<< and click "Select Isolate Selected Groups”
    This will put editable color with all closed line work.

    The enclosed pic is where things go wrong in 2019
    Once Isolate Selected groups is clicked you should be able to delete the outside green in isolation mode… more

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    4 votes

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    8 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please post a test file

    -Rama
    Illustrator Team

18. Completely wrong displayed information

    Illustrator is displaying offset clipping masks, will Not display Objects properly or at all as if they are entirely transparent with every setting I can find that says it shouldn't be.

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    1 vote

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    0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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19. Delayed mouse movements when rulers are on

    I have just switched from a PC to a Macbook Pro 15.
    I never experienced any issues on my PC in the last 2 years of work, but since I started to work on the Macbook I noticed that the my mouse/trackpad movements were being delayed (feeling sluggish) when I had rulers on. I later noticed that this issue is present throughout Photoshop and InDesign as well.

    I tried community recommended fixes such as turning off dictation and disabling "Scale Cursor Proportionally", and none of it has worked.

    While I can have smooth mouse movements with rulers off, scrolling/navigating through the canvas is ALWAYS literally laggy; looks as if frames per second drop to around 15.

    It's really frustrating experiencing such issues on a more powerful device than what I previously had. Please help.

    I have just switched from a PC to a Macbook Pro 15.
    I never experienced any issues on my PC in the last 2 years of work, but since I started to work on the Macbook I noticed that the my mouse/trackpad movements were being delayed (feeling sluggish) when I had rulers on. I later noticed that this issue is present throughout Photoshop and InDesign as well.

    I tried community recommended fixes such as turning off dictation and disabling "Scale Cursor Proportionally", and none of it has worked.

    While I can have smooth mouse movements with rulers off, scrolling/navigating through… more

    2 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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20. Line Segment tool not working, unable to access

    Line Segment tool not working, unable to access

    2 votes

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    3 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Is this still a problem for you?

    Please share more details on this if yes, please