Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8141 results found
-
File that exports in CS6 does not in CC
Using Adobe CC (tried all versions to date) I cannot export a .ai file to a CMYK tiff at 600 dpi. I receive the following error "The operation cannot complete because there isn’t enough memory (RAM) available."
The exact same file is exporting in CS6 without issue (CMYK tiff@600dpi).
Computer has 32GB RAM of which approximately 12GB are free at the time of the error.
Illustrator is a fresh install on a new computer (Win 10 Pro). Scratch disk set to secondary drive, no other additions or changes to Adobe.
Process on CC:
1 - Boot computer
2 - Log…1 vote -
Scaling / rendering bug - Pucker & Bloat
workpath: make circle -> add anchor points ->pucker&bloat -> cut the circle in two -> join path -> new circle -> minus front -> scaling = error (see images)
MacOs Mojave 10.14.5 - illustrator CC 2019 AND illustrator 2018 (22.1)
1 vote -
Uniform (centered) Scale // Bounding Box // Wacom Driver Issues
Uniform (centered) scale issues while using the bounding box together with "shift+option" keys (Mac OS) for scaling, seem to occure while having older Wacom Drivers installed. It does not happen when working with a Mouse or using the Touch Pad for Example on a Wacom Intuos Touch. Pen input only reproduces this issue with older drivers.
2 votes -
Pucker bug
The pucker creates white triangles at the bottom of the artwork. It seems to export to jpg as it is supposed to, but the vector artwork displays incorrectly.
1 vote -
Guides dissapear when selected
In a new document (CC2019) with multiple artboards, the guides dissapear when I select them. They reappear when unselected.
7 votes -
Eye dropper not applying proper color/hex from Adobe Color Themes panel
I'm using the latest Illustrator v23.03. When selecting colors from the Adobe Color Themes panel, it does not copy the correct color hex to the selected item in my document. In the attached file, which I've scaled up for easier viewing, the square tiles represent the proper color within the Adobe Color Themes panel, with each overlaying the incorrect color Illustrator is copying over when selected. As you can see, there is a major discrepancy. This does not happen with all themes...some copy over perfectly, but many (in my case) do not. I've tried adjusting color profiles to see if…
2 votes -
Can't resize text, objects, or images anymore using the selection tool
When I click on any object, text, or image and try to resize it just by clicking and dragging the anchor points, it doesn't resize anymore like it used to. It just moves the object. This is on a Mac in Illustrator CC 2019 23.0.1
6 votes -
Editing Library-Item Name prompts "Move Object" pop up.
After the most recent update to Adobe Illustrator (v. 23.0) on Windows 64-bit system. Every time I name/rename an object added to my Library panel, on hitting 'Enter/Return' to save the change and leave the edit state, the 'Move Object' pop-up appears (and I have to close it to return to what I was doing.
As I've been adding a series of icons to my Adobe CC Library, this is a very tedious process to close this pop-up every. single. time.
Please fix. Thank you :)
6 votes -
If I have an illustrator file open, and then open a second, I can't view the 2nd file even if it's the one selected
I am having a consistent issue that any time I open a second file in illustrator, the view is always on the first file, even if I have the 2nd file selected. I have not found a way to resolve this so I can't copy and paste between files!
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
No snap to artboard
Snap to artboard not working with smart guides on (or with any other form of snap on) tried on both existing and new files - no snap no feedback of cursor - using drawing tools pen or rectangle.
Illustrator 23.0.1
Windows 10 Enterprise 18032 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
3D effect not working
If i choose some options in the 3D effect window, illustrator crashes.
3 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
Free transform not scaling correctly
When scaling a stroke with Free Transform it jumps to a ~30º angle (pics attached). this happens without holding Shift etc. All I want to do is extend the stroke.
Smart Guides is turned on, I've tried turning off/on Bounding Box (no luck) and turned off "Enable Content Aware Defaults" in prefs.
I'm on MacOS HIgh Sierra with CC 2019. I've never experienced this before
1 vote -
Text missing in SVG files
This is the first time trying to use Illustrator since it updated to the newest version (23.0.1) and updating my Mac to High Sierra (10.14). I have previously used Illustrator to edit SVG files, specifically the text in those files. When I open similar SVG files in the new Illustrator, all of my text is missing. My computer is due for a small update which will go through later tonight but this seems like a bug within Illustrator. When I open the SVG in Photoshop 2019 and re-export it as a SVG, I am able to see the text in…
5 votes -
Wrong description label in layer window
Hello,
the description of the label from the screenshot is wrong on Mac Version, STRG + (CTRL + in english versions) is false, that's the the label for the Windows version. Correct is: Befehl + (cmd + in english version)1 vote -
Panel tab clicking issues
I have been having issues when I click between two tabs that I group together in the same panel it will essentially freeze and only show me one of the panels if I am clicking on another. So for example I have the layer and link tab in one panel. I am currently on the layers panel and when I click on the links tab to switch to that panel it continues to show me the layers panel when I am looking to see the links panel if that makes sense? The only way of fixing this is restarting the…
7 votes -
Crashes in Windows 10 after closing Illustrator Version 23.03
Illustrator crashes in Windows 10 after closing Illustrator version 23.03. Please have your developers check this error. I am including a screenshot of the error everytime that Illustrator is closed.
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
File Names Fail To Save with Fullstops
If a file name, entered in the New Document modal, has fullstops in the name in the beginning of the string, for example, a date " 19.07.11 Web Banner.ai " the user will find, when they go to save the file that the filename will not be saved as it was entered.
No characters after the 2nd full stop will be shown, forcing the user to type out the entire string again.
1 vote -
Color Fill Bug
Hello! Yesterday, I finished drawing a comic. I was supposed to color it in, but the color fill was not working on anything on the drawing. I tested using the fill color on a separate drawing and it worked. It’s only this one drawing that can’t be colored using fill at all.
I do the press and hold technique to color. My iPad Pro is version 12.3.1 and is up to date.
Update: It’s gotten a little better. I can only color small objects but that’s it.
1 vote -
Workspace toolbars disappearing
Ai CC 2019 - all of a sudden all the toolbars have disappeared and won't stay reinstated. Workspace will not reset nor change modes.
3 votesPlease reset your preferences and upgrade to latest release 23.0.2 we have fixed the toolbar issue there.
-
Align to Artboard option gets changed into Align to Selection
All version of Illustrator before CC 2018 the Align to.. command would stick to Align to Artboard unless you clicked on another object to define a Key Object.
This upgrade keeps jumping back to align selections.
147 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.
- Don't see your idea?