8268 results found

1. Phantom window when trying to place assets

   Can't place assets from cloud, happens too frequently.

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   0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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2. Place cloud assets and opening cloud documents

   1. Can't place cloud images, literally NOTHING happens. I have to restart computer to be able to place images. Sometimes not even restarting. I thought it was better to keep assets on adobe cloud, I think is better to have them stored somewhere else and used them as files. :/ Cloud is giving WAAAY too much sync problems.

   2. At least twice a week I'm not able to open documents because it says I'm not the user linked to that file, and I have to REINSTALL all apps! I'm getting tired.

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   0 comments  ·  Cloud, Libraries  ·  Edit…  ·  Delete…  ·  Admin →
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3. Illustrator freezes when clicking “New File” on Windows

   Illustrator (v29.x ,v30) freezes every time I click “New File”.
   The application works correctly if I open an existing .ai file.
   GPU acceleration is disabled.
   Fonts tested. Drivers updated.
   This seems related only to the New Document screen.

   2 votes

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   Need More Info  ·  2 comments  ·  Actions  ·  Delete…  ·  Admin →
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4. イラストレーターが全体に不具合

   囲み選択(黒)をしても反応せず、別の場所をクリックすると囲み選択をしている風になります。
   ただし、カット・コピー等の検索と置換より上の項目は指示出来ず、コピペも不可。グループ化も不可。
   全く作業出来ず、途方に暮れています。

   3 votes

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   Need More Info  ·  3 comments  ·  Other...  ·  Delete…  ·  Admin →
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5. Selecting a path no longer helps to select its anchor below another anchor above from an unselected path

   iMac running Ventura 13.5.2
   Illustrator 29.4

   Since the latest update (I think), I cannot select anchor points that are below others like I used to.

   Until now, I used to be able to click on the object from which I wanted to select an anchor point (black line in the movie), then click on the desired anchor point with the white arrow and it would select the anchor point from this object.

   Now it selects the anchor point from the other object that is above (red line). Which means now I need to bring the first object to the front before selecting its anchor point, then sending it back to the back when I'm done.

   iMac running Ventura 13.5.2
   Illustrator 29.4

   Since the latest update (I think), I cannot select anchor points that are below others like I used to.

   Until now, I used to be able to click on the object from which I wanted to select an anchor point (black line in the movie), then click on the desired anchor point with the white arrow and it would select the anchor point from this object.

   Now it selects the anchor point from the other object that is above (red line). Which means now I need to bring the first object to the front… more

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   23 votes

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   4 comments  ·  Selection  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Now works as expected in GA build 29.5.1

6. When relinking images, one of the images appears as their original sizing and not the size of the image being replaced, just on new update

   When relinking multiple images, one of the image appears as their original sizing and not the size of the image being replaced, This is just after receiving the new update (I do this everyday). This is not always true, sometimes it works fine. but most of the time it doesn't. I'm using Mac.

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   Need More Info  ·  1 comment  ·  Images, Links  ·  Delete…  ·  Admin →
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7. Color Sampling Ring lags when used for Gradient tool picked from Gradient panel

   The “Straw Tool” in “Gradient” experiences a delay when the mouse is moved

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   2 votes

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   0 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   It’s believed to be fixed in the latest Beta 30.7.0.40.

   Please update and check!

8. Symbol not following the artwork to move when moving, after update

   I’m writing to report a bug I’ve encountered in Adobe Illustrator since updating to version 29.7.

   When working on CAD artwork that includes symbols, I’ve noticed that when I try to move a symbol, the symbol artwork doesn't follow the intended movement. Instead, it either stays in place or shifts to an unexpected position. This issue did not occur in previous versions and is significantly affecting my workflow.

   Could you please look into this and advise if there is a fix or workaround available? I’d be happy to provide a sample file or screen recording if needed.

   Thank you for your support.

   I’m writing to report a bug I’ve encountered in Adobe Illustrator since updating to version 29.7.

   When working on CAD artwork that includes symbols, I’ve noticed that when I try to move a symbol, the symbol artwork doesn't follow the intended movement. Instead, it either stays in place or shifts to an unexpected position. This issue did not occur in previous versions and is significantly affecting my workflow.

   Could you please look into this and advise if there is a fix or workaround available? I’d be happy to provide a sample file or screen recording if needed.

   Thank you for… more

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   8 comments  ·  Symbols  ·  Delete…  ·  Admin →
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   Done (Available in Prerelease)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   Fix available in prerelease build now - version 29.8

   To be rolled out in general build soon.

9. Phantom objects in Finder Preview and when imported into Photoshop

   I'm on MacOS. When previewing an .ai file in Finder, there will often times be phantom objects visible in Finder Preview. These objects are always duplicates of whatever is actually visible on the artboard-- usually it's a phantom object in the position the object was in the last time I saved the file. When I open the .ai file in Illustrator, those objects do not exist. The objects are not hidden; they are not on some other layer. This is particularly problematic because those phantom objects are still there if I open the .ai file in Photoshop. If I add the .ai file as a Smart Object layer in my Photoshop file, the phantom objects are there. If I attempt to edit that Smart Object, Illustrator opens up and shows the phantom objects are not there. Saving and closing DOES NOT FIX IT. Sometimes toggling the visibility of the Illustrator layer the objects are on and then saving fixes it. Sometimes toggling to outline mode fixes it. Sometimes moving the .ai from one folder to another, brings the phantom objects back. Why is this happening? How do I make it stop?

   I'm on MacOS. When previewing an .ai file in Finder, there will often times be phantom objects visible in Finder Preview. These objects are always duplicates of whatever is actually visible on the artboard-- usually it's a phantom object in the position the object was in the last time I saved the file. When I open the .ai file in Illustrator, those objects do not exist. The objects are not hidden; they are not on some other layer. This is particularly problematic because those phantom objects are still there if I open the .ai file in Photoshop. If I add… more

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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10. Selected Fill Color/Stroke is stuck to one color and won't change.

    Hello! I'm using MacOS, and I'm on Illustrator 2026. When I was trying to change the fill gradient of my font, I ran into a glitch where the colors would not change. It's stuck to the original color I had originally. When trying to change the fill color, it changes on the interface but not when I draw. I've tried exiting out of Illustrator but it's still stuck. Even when adding text, it's stuck on black instead of yellow/any other color and it won't change.

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    2 votes

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    Need More Info  ·  1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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11. "Legacy text" warning when opening a file with Illustrator 2026, created in Illustrator 2026

    1. macOS 15.7
    2. Illustrator 30.1
    3. Created large posters in Illustrator 30.1 including Japanese type. Was later asked to make A4 size versions of them. Reduced entire contents of individual A1 posters so they would fit on A4 pages, copied, pasted to a new multi-artboard file. Saved and closed. Opened the file next day, again using Illustrator 30.1, and was greeted with "This file contains text created in an older version of Illustrator. Updates in the text layout may have caused changes in some character positions, or line breaks." The preview showed there is actually no text reflow or change in spacing whatsoever. Opened the same file using Illustrator 29.8.3 and no problems or warnings. I'll have to avoid working in Illustrator 2026 (v. 30.1) and revert to Illustrator 2025 (v. 29.8.3) until this is fixed.

    1. macOS 15.7
    2. Illustrator 30.1
    3. Created large posters in Illustrator 30.1 including Japanese type. Was later asked to make A4 size versions of them. Reduced entire contents of individual A1 posters so they would fit on A4 pages, copied, pasted to a new multi-artboard file. Saved and closed. Opened the file next day, again using Illustrator 30.1, and was greeted with "This file contains text created in an older version of Illustrator. Updates in the text layout may have caused changes in some character positions, or line breaks." The preview showed there is actually no text reflow or change in spacing… more

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    Need More Info  ·  3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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12. Error in Startup Script - Line 2798: { No matching closing brace found

    I am getting an error on launch of Illustrator, seems to have begun with the latest update.

    ---

    Error in /Library/Application Support/Adobe/Startup Scripts CC/Adobe Photoshop/photoshop_v2025.jsx
    Line 2798: {

    No matching closing brace found

    The error can be dismissed and the application runs fine after that.

    Note that this is an error reffering to a startup script named "Adobe Photoshop", but the error comes up when launching Illustrator. Interestingly, there is no error when launching Photoshop.

    This is a new bug
    Running on a MacBook Pro, 16 inch, Apple M1 Max running on Sonoma 14.6.1
    Illustrator Version: 29.4

    This is an Adobe machine, I am an Engineering manage in DVA.
    Feel free to slack me tbeauch for more info if needed

    Thanks

    I am getting an error on launch of Illustrator, seems to have begun with the latest update.

    ---

    Error in /Library/Application Support/Adobe/Startup Scripts CC/Adobe Photoshop/photoshop_v2025.jsx
    Line 2798: {

    No matching closing brace found

    The error can be dismissed and the application runs fine after that.

    Note that this is an error reffering to a startup script named "Adobe Photoshop", but the error comes up when launching Illustrator. Interestingly, there is no error when launching Photoshop.

    This is a new bug
    Running on a MacBook Pro, 16 inch, Apple M1 Max running on Sonoma 14.6.1
    Illustrator Version: 29.4

    This is an Adobe… more

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    17 votes

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    11 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Done (Available in Prerelease)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The fix is in the Prerelease build 29.6.191 now and is scheduled to be pushed into the upcoming general release.

13. Color management keeps getting activated when opening files with placed images

    When opening Illustrator file with placed file containing color profile Illustrator automatically actives custom color management profiles even if previously color management was deactivated.

    1. OS version: macOS 15.7.4, Illustrator version: 30.5.1

    2. Steps to reproduce:

    3. With no document open, set color management settings to "Emulate Illustrator 6.0" to deactivate color management.

    4. Create new document, add an image with an embedded color profile, save the file and close it.

    5. Expected behaviour:

    6. On reopening the document the existing color management setting is honored (stays set to "Emulate Illustrator 6.0"), and no query is made to provide color profile settings for the opened file.

    7. The actual result

    8. When reopening the file, Illustrators color management setting gets changed to a custom profile, and you are queried to provide the profile settings for this document, thereby overriding the user defined (and preferred) color management settings.

    Until recently the behaviour was that Illustrator honored the color management settings and did NOT automatically activate and set color profiles. Illustrator 2025 still uses the expected behaviour of keeping the user defined color management settings.

    This behaviour ONLY occurs if images WITH embedded color profiles are placed in the illustrator files. Removing the color profile from the image reverts the behaviour back to the expected behaviour, also files with only vector data are not affected.

    Of course, one could argue that activating color profiles is the safe way to handle colors, and I might agree with this - BUT if I consiously decide to deactivate color management I would expect that Illustrator to honor this decision, and not revert to what it thinks is the correct way. Currently Illustrator 2026 requires to take additional steps every time an Illustrator file is opened which is disruptive and also a potential source for errors.

    When opening Illustrator file with placed file containing color profile Illustrator automatically actives custom color management profiles even if previously color management was deactivated.

    1. OS version: macOS 15.7.4, Illustrator version: 30.5.1

    2. Steps to reproduce:

    3. With no document open, set color management settings to "Emulate Illustrator 6.0" to deactivate color management.

    4. Create new document, add an image with an embedded color profile, save the file and close it.

    5. Expected behaviour:

    6. On reopening the document the existing color management setting is honored (stays set to "Emulate Illustrator 6.0"), and no query is made to provide color profile settings for the opened file.

    7. … more

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    0 comments  ·  Documents and Artboards  ·  Edit…  ·  Delete…  ·  Admin →
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14. Illustrator on macOS 26.5 hanging on start

    In the past few weeks I'm seeing Adobe Illustrator both 2025 and 2026 are not responding on mac at start up. It's variable, yesterday it was fine, today it's not. Extremely unproductive and disruptive.

    Sometimes the first document selection screen appears but then goes to Not Responding.

    macOS 26.5
    M2

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    1 vote

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    0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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15. Brush Increase / Decrease Diameter Size vs Stroke Weight

    Basically in Adobe Illustrator, just like other programs including Photoshop, there is the shortcut, Left and Right brackets ([ & ]) for increasing and decreasing brush strokes. However, one thing that is annoying for Adobe Illustrator is that when using the brackets for adjusting the size of the brush, the size of the brush does in fact increase, but the stroke stays the same.
    The screenshot below shows a stroke of 1, but the circle size of the brush is much MUCH larger. The brush stroke size should be constrained to the stroke size. This may not seem like much of a problem, but if I wanted to use the Eyedropper for matching the stroke size and color, it will not show the actual brush size, but the actual stroke (a stroke of 1 in this example). Essentially the original stroke size I used was completely unaccounted since the stroke still reads 1 and I would have to guess the brush size I used.

    Basically in Adobe Illustrator, just like other programs including Photoshop, there is the shortcut, Left and Right brackets ([ & ]) for increasing and decreasing brush strokes. However, one thing that is annoying for Adobe Illustrator is that when using the brackets for adjusting the size of the brush, the size of the brush does in fact increase, but the stroke stays the same.
    The screenshot below shows a stroke of 1, but the circle size of the brush is much MUCH larger. The brush stroke size should be constrained to the stroke size. This may not seem like much… more

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    2 comments  ·  Brushes  ·  Delete…  ·  Admin →
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16. Illustrator v30.0 thinks file isn't saved, right after saving it

    On some (but not all) files, Illustrator v30.0 will immediately add an asterisk to the name of the file in the tab, even though I have not made any changes to the file. If I save the file and then try to close the file, I am prompted to save the file again, despite having just saved it.

    I just tested the exact same file in v30.0, v29.8.2 and v28.7.2, using MacOS 15.5 on a Studio M2 Max:

    -I am saving the file to the desktop
    -I have all settings related to "save in background" under "File Handling" turned OFF

    In v30.0 and 29.8.2 the asterisk appears immediately after saving the file. I don't even need to touch the keyboard or mouse.
    In v28.7.2 it does not, and works normally.

    Any thoughts?

    On some (but not all) files, Illustrator v30.0 will immediately add an asterisk to the name of the file in the tab, even though I have not made any changes to the file. If I save the file and then try to close the file, I am prompted to save the file again, despite having just saved it.

    I just tested the exact same file in v30.0, v29.8.2 and v28.7.2, using MacOS 15.5 on a Studio M2 Max:

    -I am saving the file to the desktop
    -I have all settings related to "save in background" under "File Handling" turned OFF

    … more

    3 votes

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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17. Hitting Tab key after changing artboard name in Artboard palette

    If I rename an artboard in the Artboards palette and press tab (e.g. to rename the next artboard), the new name only changes in the Artboards palette.

    The artboard name visible on the canvas, and the one used when exporting files, is still the old name.

    If I press the Return key after making a name change in Artboards palette it works as expected.

    Would like to be able to Tab through the list and make changes.

    Illustrator v30.1, MacOS 26.1

    3 votes

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    1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The fix has been pushed into the latest 30.3 general release. Please update, check, and comment back if it still happens.

18. テキスト上の文字にカーソルが表示されない（文字編集ができない）

    1.　 os windows10
    2.　テキスト文字入力後の文字編集
    3.　昨日まで使えていたのに使えなくなったので理解できない
    4.　テキスト上の文字にカーソルが表示されない

    2 votes

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    Need More Info  ·  4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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19. Duplicating Artboard will unlock and show locked and hidden elements.

    When using the Artboard Tool and clicking on a + sign next to an artboard while holding the Alt/Option key to duplicate an artboard with its contents, Illustrator will Show and Unlock all hidden and locked objects/layers.
    It does this only the first time, when using Undo and trying again it works correct.
    See: https://community.adobe.com/t5/illustrator-discussions/why-does-illustrator-switch-hidden-layers-back-on-and-unlock-them-when-duplicating-an-art-board/m-p/15455446#M449838

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    3 votes

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    8 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Done (Available in Prerelease)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The fix is pushed into the latest Prerelease build and is scheduled to get shipped into the next general build

20. Cancelling the Print progress dialog leaves document unsaveable — Cmd+S silently no-ops (Illustrator 30.5.1 / macOS 26)

    Cancelling Illustrator's Print dialog before the print job finishes leaves the
    active document in a partially-locked state ("limbo"): the canvas still responds to
    interaction (you can pan/move the artwork), but File → Save / Cmd+S silently does
    nothing — no save dialog, no write, no error. The document cannot be saved through
    the normal UI and must be recovered through scripting or force-quit + data recovery.

    In the observed case the affected document had never been saved to disk, so all work existed only in memory. A user who trusts Cmd+S (which reports no error) can lose everything if the app is force-quit without a
    scripted-save workaround. The failure is silent, which makes it especially dangerous.

    Adobe Illustrator 2026, version 30.5.1
    macOS 26.5.1 (build 25F80)
    Apple Silicon Mac
    Consistent / 100% via the steps below. Not timing-dependent — cancelling the print progress bar at any point triggers it. Has recurred across multiple sessions.

    Steps to Reproduce
    100% reproducible via the standard print flow — not timing-dependent:
    1. Open a document in Illustrator 2026.
    2. File → Print (or Cmd+P) to open the Print dialog.
    3. Click Print. The print/spooling progress bar begins.
    4. Click Cancel on that progress dialog at any point while the bar is moving (it does not matter how early or late — cancelling at any time triggers it).
    5. Return to the document and attempt to save (Cmd+S) → Save silently does nothing.

    Expected Result
    Cancelling a print job returns the document to a normal editable state. Save works
    normally.

    Actual Result
    - The document enters a "limbo" state.
    - Canvas interaction (panning, moving objects) still works.
    - Cmd+S / File → Save does nothing — no dialog, no save, no error message.
    - The condition does not clear on its own; it persists until the app is restarted.

    Technical observations (captured via CLI on the live, stuck process)

    These strongly suggest the menu-command dispatch is gated by a stale modal-session
    flag left over from the cancelled Print dialog, while the scripting/Apple Event path
    is not gated:

    • The Illustrator process was healthy, not hung — process state S (sleeping/normal), not spinning; UI remained responsive.
    • Apple Events were fully functional — scripted reads of the document returned instantly (name, modified, count of documents all responded).
    • modified of current document returned true (unsaved changes present).
    • Reading file path of current document threw an error (document had no resolvable on-disk path — it had never been saved).
    • Cmd+S silently no-op'd, but a scripted save current document in file <path> as Illustrator succeeded, wrote a valid 10.4 MB PDF-compatible .ai, and flipped modified to false.

    The divergence between "menu Save does nothing" and "scripted Save works" is the key
    diagnostic: the write machinery is intact; only the UI command path is being suppressed.

    Workaround (until fixed)

    Run this in Terminal (adjust the destination path/filename) to rescue the document
    without losing work:
    bash
osascript \
-e 'set destFile to POSIX file "/Users/<you>/Desktop/<DocumentName>.ai"' \
-e 'with timeout of 120 seconds' \
-e 'tell application "Adobe Illustrator"' \
-e 'save current document in destFile as Illustrator' \
-e 'end tell' \
-e 'end timeout'

    Then force-quit and relaunch Illustrator before continuing work.

    Cancelling Illustrator's Print dialog before the print job finishes leaves the
    active document in a partially-locked state ("limbo"): the canvas still responds to
    interaction (you can pan/move the artwork), but File → Save / Cmd+S silently does
    nothing — no save dialog, no write, no error. The document cannot be saved through
    the normal UI and must be recovered through scripting or force-quit + data recovery.

    In the observed case the affected document had never been saved to disk, so all work existed only in memory. A user who trusts Cmd+S (which reports no error) can lose everything if the… more

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