Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8155 results found
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Bug d'affichage
Bonjour je possede illustrator 25.2 sur un systeme MAC os BIG SUR 11.2, je rencontre un bug d'affichage sur des courbes simples, il y a un trait qui apparait sur le tracé, voici 2 copies d'écran pour illustrer le problème.
merci d'avance.1 vote -
Just purchased new mac and Illustrator doesn't work
My old 2015 mac finally broke today and I purchased a brand new mac, all updated to newest software versions and now I am having nothing but issues with illustrator.
I used to run CS6 on my 2015 mac with 0 problems, now running CC and I literally cannot do my job.When I select an item it will not deselect unless I move the screen, If I move an item I cannot see where the item is until I move the screen. I cannot work like this, I use Illustrator to design and set up files for laser cutting…
1 vote -
variable font
There's some sort of bug in AI 25.2.1 where the variable font icon disappears after working for some time. A properly installed OT variable font doesn't have the icon to adjust its width axis.
1 vote -
Las acciones no se guardan correctamente
He guardado acciones para reproducirlas, pero cuando lo reproduzco no aparece todo lo que había hecho, de que sirve guardarlo si cuando lo vas a usar el resultado no es el que estas esperando, por favor arreglen eso, me estarían ahorrando un montón de tiempo, muchas gracias
1 vote -
GPU compativel indisponível
NVIDIA GeForce MX250
Driver não compatívelComo é possível que um equipamento novo não seja compatível com a versão de vosso software
1 vote -
Tutorials Won't Load in Illustrator
I click on a tutorial to launch in Illustrator and the tutorial doesn't appear.
4 votes -
Relinks the wrong pictures
Ai wouldn't save, so I tried restarting my computer, since it last time recovered everything, but this time it totally messed everything up in the recovering file. Things were missing and it kept asking me to replace pictures which in the end were replaced with the wrong ones, even though I relinked to the new location for each picture. Now Ai just seems to be super confused about all the links.
1 vote -
Saving always creates a .tmp file, can't see preview of the file and cannot import AI file to After Effects
as title says, my Illustrator 2020 (24.0.1) always creates a .tmp file whenever i save. I cant see a preview of the file when viewed on Finder. Lastly, I can't import the files i created using AI 2020 to After Effects - it only shows a blank artboard.
Files are saved with Create PDF compatible File ticked.
I have also tried resetting the Adobe PDF joboption settings.
So right now I have 2 AI's installed just so i can continue working with my files.
macOS High Sierra
version 10.13.621 votesRatchakrit Klongpayabal posted the below solution to fix this issue.
How to stop .tmp$$$ when export .png File from Avast Anti-virus
The cause of this annoying problem came from the ransomware shield function from Avast. This is an easy method to solve this problem.
1. Go to Avast Antivirus user interface.
2. Select the protection tab.
3. Select ransomware shied.
4. Protected folder by Avast Ransomware shield will appear.
5. Click the checkbox of the protected file location that you choose to export which shown for protection.(C:\USER\...\Pictures etc.)
6. When you select, the message of the selected folder and "Stop Protection" button will appear.
7. Click stop protection.after this procedure, you can export .png file or else and preview it as you please. Please try...
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Anchor point position is not precise as if snapped to an unknown grid
So, the issue is with the anchor point placement on the artboard. At one stage the bug happens and I am not free to move my anchor points where i want, or I create a new file and it happens from this moment on. It is not linked with any of the preferences, resolution, snap to grid etc.. I tried them all.
So I have to find a previously created file where that doesn't happen, replace the vector content, resize my file and I'm good to go.
When it happens I cannot: snap to point, snap to grid, scale is…
1 vote -
Illustrator 2021 won't initialize on Big Sur
Illustrator 25.0
MacOS 11.0.1
iMac Pro, latest updates of everything. Nothing else running.Illustrator forever stuck on "Initializing..."
Tried uninstalling, including preferences and reinstalling. Won't start.2 votes -
shape generator
Hi! I have problem with shape generator tool, because it just doesn't work at all. I tried to solve this issue with solutions on forum but it also didn't work. I relased layers, try to play with distance length, reset the preferences of programme. So now I am just hopeless and frustrated. I tried all of these solutions on diffrent files. And I don't know, did update cause that??
I am using illustrator ver 25.2.1, on PC win 10. (creative cloud)
1 vote -
Info panel not reporting all points coordinates in 2021
Previously, the Info panel reported the coordinates of any point that was clicked. In the 2021 version 25.2.1, when clicking on individual points in the same shape, Illustrator only reports the top left coordinate.
1 vote -
.AI files won't open after latest update (25.2.1)
Updated to version 25.2.1 a few days ago and now I can't get any .AI files to open without going straight to file>open.
Getting tired of dealing with a different issue every time this software updates.
1 vote -
illustrator2021 artboard
If you open another version (CC2019, etc.) in illustrator2021, the X-axis and / or Y-axis of the artboard will shift by about 0.0001 (fractions will appear).
I would like you to teach me some good solutions or improve them.1 vote -
jpeg書き出しが出来ない
illustrator(Beta) 25.3.2
MacBook Air M1 OS11.2.3ファイル>書き出し>書き出し形式で、jpeg書き出しを解像度300ppiで行おうとすると、その解像度では……と表示され書き出しが出来ない（150以下は書き出しが出来る）。
他のバージョンでは、解像度300ppiの設定で問題なく書き出しが出来ている1 voteIllustrator 製品フィードバックへのご協力ありがとうございます。
ご報告いただきました問題でございますが、社内での検証（ver.25.3.1/ MacBook Air M1）では再現ができませんでした。
こちらのトピックは対応終了とさせていただきます。
よろしくお願いいたします。
Illustrator チーム
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25.0.1 Colour still wrong
NOT AN IDEA—A BUG!
The colour settings are still incorrect in the newest update.
Totally unusable software, so back to version 24 again.The image on the right is correct from version 24. How that file displays in 25.0.1 is in the middle and the image on the left is the same jpeg as on the right imported into 25.0.1…!!!!
3 totally different interpretations of the same colour. Insane.
Mac 10.15.73 votes -
Moving artboard with locked layers prompt warning
In 24.1, every time I move the artboard with my layers locked, I get the warning: "Any hidden or locked objects in the artboard will not be moved." EVERY TIME!
There is no "Don't show me this again" option and I am constantly adjusting artboards to fit customer's artwork.17 votes -
GPU se desactiva perdiendo los perfiles de color en pantalla y tampoco permite ver Ajustes de Prueba ni Colores de Prueba
Sin motivo al parecer se cambiaron los colores de los PSD linkeados perdiendo los perfiles de color. Se cambió a CPU y no puedo volver a GPU porque aparece en gris, al igual que Ajustes de Prueba ni Colores de Prueba. Al ir al Menú Edición/Ajustes de Color aparece "Emular Adobe Illustrator 6.0". Reinicio Illustrator y al abrir cualquier documento elimina los perfiles incrustados en él.
1 vote -
Art board non stop sliding to the right
I use the latest version of the Illustrator on Windows and this bug appeared recently. (After I started to use Illustrator on my iPad and sync my documents with the cloud )
When I open a new or existing document, the art board starts moving to the right and I’m unable to stop it. I reinstalled the app and restarted my laptop and still the same happening. Please help!2 votes -
Illustrator 2020 (25.0) Crashes Macbook Pro 2017
The first time I opened Illustrator 25 it crashed my MBP before it finished opening. Then my laptop wouldn't start again easily. After I unplugged all of my USB-C cables it would start. I tried AI again but it crashed my system right after AI opened. I couldn't restart again for a while until I unplugged all the cables. Third time I restarted I haven't opened AI and no problems yet so I'm fairly confident it's related.
4 votes
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