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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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5924 results found

  1. Save As or Save Copy not working

    I have a document (on a network share). I can edit the file and save it normally.

    But SAVE AS or SAVE COPY do not work at all. Just Nothing Happens.
    Sometimes a short spinning ball. No errors, no feedback.

    Illustrator 24.2 on Mac OSX Catalina 10.15.4, iMac 2019 40GB memory

    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  2. Mouse right-click Select next Object Below does not work

    When I right-click with the mouse on an object and try to select next object below it does not work/does nothing.

    20 votes

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    3 comments  ·  Other...  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  3. Clipping mask from a live text is misaligned / resized / distorted

    When using a solid swatch filled variable font as a clipping mask (Hepta Slab in the attached example) the clipped paths are misaligned with the font (in display and in selection hovering).

    23 votes

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    7 comments  ·  Clipping, Intertwine  ·  Admin →
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    Under Review  ·  Illustrator Engineering responded

    Hi,

    Thanks for the information provided to the Illustrator team.

    We are able to reproduce this issue at our end and the engineering team is currently isolating this issue further to get to the root cause.

    With Best Regards,

    Aishwarya G Gadodia

    Illustrator Team

  4. A semicircle shape gets exported as a circle in SVG

    When I create a shape that is between a circle and a square, it is rendered as a circle in an SVG export, while a PNG export (via save for web) makes a good shape.

    5 votes

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    3 comments  ·  File Save, Import and Export  ·  Admin →
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  5. 「戻る」「進む」を繰り返すとオブジェクトが消える

    1：os…windows10
    　バージョン：2020。2020/9/4現在で最新のもの
    2：ショートカットキーで、「戻る」「進む」を何度か連打する
    3：データの巻き戻し等ができる
    4：「戻る」「進む」で変化があったオブジェクト自体が丸ごと消える
    　例）テキストオブジェクト「こんにちは」の「は」の部分に変更があった場合、テキストオブジェクト「こんにちは」自体が消滅します

    今回大切なデザインデータが消えて憤っています。便利な機能追加は有難いですが、デバックはきちんとやって頂きたいです。これは数人体制で1日デバックすれば分かるレベルかと。
    今後に期待しています。

    2 votes

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    0 comments  ·  Other...  ·  Admin →
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  6. Objects missing when exporting JPEG

    Objects/vectors on my art board are missing when exporting file to jpeg. Issue started happening in new Ai 2020 update.

    2 votes

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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  7. Copy-pasted text don’t show ö,ü,ä,õ letters

    If I copy "täpitähed" (or whatever text with those letters in) it gives messy text where öüäõ letters are not seen at all. It worked nicely before... but now sometime it becomes this messy paste. Can you please fix it!

    2 votes

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    3 comments  ·  Type, Fonts, Text  ·  Admin →
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  8. Align to dropdown not working

    Version: 24.3 (64-bit)

    Expected behaviour: Change the 'Align to' dropdown between 'Selection' and 'Artboard'

    Actual behaviour: The 'Align to' dropdown in the Align panel only updates when multiple objects are selected.

    2 votes

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    0 comments  ·  Tools  ·  Admin →
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  9. My knife tool is missing

    The knife tool has been below the scissors before, but now its gone ... Why?
    (see image below)

    3 votes

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    6 comments  ·  Tools  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The tool is still there, but he team decided to hide the Knife tool from the Basic toolbar, based on the usage statistics, aiming to reduce clutter for new users.

    You can still access it. There are two options:

    1. Go to Window > Toolbars and pick Advanced, to view the classic tool layout, including all plugin tools added.

    2. Press Edit Toolbar button at the bottom of your current toolbar (with three dots), find the Knife there (it’s the last one in the Modify section), and drag it into the panel in the slot you find fitting (be careful not to insert it into a tool-group by mistake, it’s a tight wiggle).

  10. 3D Revolve Clipping

    3D Revolve is clipping the front faces. I can get the faces to appear when the object is in a different rotation, when it object is parallel with the view. I've tried this with both a normal path and a compound path.

    I think the plane the 3D object is being rendered to is too far forward.

    3 votes

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    2 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  11. 'Preview' instantly applies effect or operation

    If I go to any dialogue box that has a 'preview' option, the effect is applied as soon as the box is checked. If I then click 'cancel' the effect is still applied. Altering the parameters applies the new value to the previously applied value.

    For example, I draw and box and open the Scale options. With 'preview' selected, I change the value from 100% to 200% and then to 150%. The box is scaled to 350% in total.

    Also, the Recolour Artwork box will only allow me to change a colour once. Again, applying the change instantly even if…

    9 votes

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    Need More Info  ·  16 comments  ·  Documents and Artboards  ·  Admin →
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  12. This operation cannot complete because of an unknown error [CANT]

    "This operation cannot complete because of an unknown error [CANT] ." - Error pops-up and I can't even open a new document.

    2 votes

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    0 comments  ·  Launch  ·  Admin →
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  13. Illustrator (24.3) Slow lagging, AI and EPS files issues, non responsive

    macOS Mojave (10.14.6)

    Working on large scale signage graphics - have completing almost exactly the same thing for previous jobs with no issue. 24AUG20 AI auto updated and instantly could not move graphics in file - constant spinning wheel and slow loading times.

    Saving file was extremely slow - ceasing to save from 80-90% and then crashing (crash report sent). The only way to continue working was to save as EPS.

    Also attempted saving graphic elements out as EPS files to place into INDD where EPS was pixilated (fully or partially). PDF exported from INDD unable to save correctly with…

    2 votes

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    0 comments  ·  Performance  ·  Admin →
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  14. Asset Export does NOT retain the layer name

    When selecting two or more elements in a layer named "A" for instance, and adding to the Asset Export panel with the single plus button, it renames it 'Asset1' or something random.

    HOWEVER, if that same layer is nested one level deep, clicking the multiple + add button adds it as a SINGLE object, WITH the proper name.

    Very funky indeed.

    Need the single add button to just simply add it with the name of the layer.

    Here's a notion of what I mean (includes several long standing bugs in Asset Export)
    https://www.notion.so/Illustrator-Bug-fecf7e5fd65c4d6681f541e699b0cf96

    2 votes

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    Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Admin →
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  15. Rename layer problem in 24.2; cursor disappears

    Mojave 10.14.6, Illustrator 24.2
    Attempting to rename a layer in the Layers panel
    Prior behavior: that the cursor would appear, could then be moved via the arrow keys
    Actual behavior: cursor completely disappears

    2 votes

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    2 comments  ·  User Interface  ·  Admin →
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  16. Properties panel doesn't show on Illustrator v24.0.1 (macOS v10.15.4)

    When you click Window > Properties, nothing happens.

    Adobe Illustrator v24.0.1
    macOS Catalina v10.15.4

    3 votes

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    4 comments  ·  Properties Panel  ·  Admin →
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  17. Save As and Save aren’t immediately possible

    I open an existing file, make edits and either Save As or Save (ctrl+s). A dialog box says the file couldn't be saved because of various possible reasons which none of are true. I immediately try to Save As or Save (ctrl+s) after closing the dialog and the save is successful. This happens 99% of the time since 24.0.1 (possibly sooner).

    4 votes

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    4 comments  ·  File Save, Import and Export  ·  Admin →
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  18. Save for Web locks and unresponsive

    I've been encountering this issue for a while now.

    Whenever I save for web and need to size up an image or the image is not done loading and I click save but then close the box, everything freezes and there's nothing to do, but to force quit.

    I've attached a video of the issue

    4 votes

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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  19. CRASH AND NO RECOVERY

    ever since the most recent updates, my illustrator has been crashing regularly. And worse file recovery has not recovered a single file. this is very wack. I have lost money re-doing things I already made and lost because of random crashes. Very Very disappointing and not encouraging me to continue using illustrator.

    7 votes

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    4 comments  ·  Performance  ·  Admin →
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  20. Alt + Scroll wheel doesn't zoom

    Just updated to 23.05 (64 bit windows 10) and the alt+mouse wheel no longer zooms. It just scrolls left and right same as CTRL+mouse wheel. If I use ALT+Shift+Mouse wheel it does scroll.

    23 votes

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    25 comments  ·  User Interface  ·  Admin →
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