5920 results found

1. Artboard > Fit to Artwork Bounds with clipping mask and raster effects

   Resizing an artboard with Artboard Options -> Preset -> Fit to Artwork Bounds doesn't honor clipping masks or raster effects. The new artboard size includes artwork hidden by clipping mask, and excludes raster effects such as drop shadows.

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   1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Illustrator now honors raster effects such as clipped shadows, and fits to clipping masks instead of their clipped content, when using Fit to Artwork Bounds or Fit to Selected Art commands.

   However, there is no option to not do that, and to ignore Use Preview Bounds option in general — the fitting always uses strokes. If you want to change that, vote here: https://illustrator.uservoice.com/forums/333657-illustrator-desktop-feature-requests/suggestions/46067539-an-option-to-ignore-strokes-when-using-fit-to-artw

2. Illustrator 24.0.1 lags...

   Copy and paste will freeze and take about 5-10sec before i can do anything after copying even on simple files. I have tried every different performance setting combinations. Its really like adobe is just letting more and more problems every time there is a new version released...

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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3. Import error when trying to export Illustrator settings

   When attempting to export my Illustrator Settings (My Settings -> Export Settings...) to a file for backup I receive the error message "An error occurred. Settings were not imported."

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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4. AppleScript "export as svg" with options triggers error

   tell application "Adobe Illustrator"
   try
   tell current document
   export to outFile as SVG with options {class:SVG export options, coordinate precision:5, font type:outline font, minify svg:true, raster image location:link, responsive svg:true}
   end tell
   on error errMsg number errNum
   log errNum & space & errMsg
   tell current document
   export to outFile as SVG with options {coordinate precision:5, font type:outline font, minify svg:true, raster image location:link, responsive svg:true}
   end tell

   end try
   

   end tell

   Including class:SVG export options triggers an error at runtime even though the code compiles. Excluding it in the list of options exports a file but applies none of the options. Someone else discovered this and commented in the support forums in 2016.

   tell application "Adobe Illustrator"
   try
   tell current document
   export to outFile as SVG with options {class:SVG export options, coordinate precision:5, font type:outline font, minify svg:true, raster image location:link, responsive svg:true}
   end tell
   on error errMsg number errNum
   log errNum & space & errMsg
   tell current document
   export to outFile as SVG with options {coordinate precision:5, font type:outline font, minify svg:true, raster image location:link, responsive svg:true}
   end tell

   end try
   

   end tell

   Including class:SVG export options triggers an error at runtime even though the code compiles. Excluding it in the list of options exports a file but applies none of the… more

   3 votes

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   0 comments  ·  Other...  ·  Delete…  ·  Admin →
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5. color

   My colors in Illustrator are still displaying wrong.

   There is a discussion about it here, that claims the bug has been fixed, but it has not.

   https://community.adobe.com/t5/indesign/indesign-illustrator-colors-displaying-wrong/m-p/10987079?page=1#M179316

   I am up-to-date in my version 24.1. I changed my Thunderbolt display colors back to factory settings in hopes of that being the issue, but it did nothing.

   Please fix this bug. I am in the middle of making a postcard and it looks awful. Thank you.

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   2 votes

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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6. Freezing and crashing constantly, Control bar gets messed up first

   Illustrator keeps freezing and frequently crashing. This is not a computer issue, it happened on my old computer and is still happening on my new Lenovo Thinkpad. It happens the same way every time. First the Control bar gets corrupted (look at top menu photo attached). Then menus won't open. Then it crashes. Sometimes I can save first, but often not. I am losing a ton of work! I just lost a half hours work. I need this fixed. I have update illustrator several times it doesn't fix it. I'm attaching an image with the details of my system, but it has been happening on every computer I use regardless of the system.

   Illustrator keeps freezing and frequently crashing. This is not a computer issue, it happened on my old computer and is still happening on my new Lenovo Thinkpad. It happens the same way every time. First the Control bar gets corrupted (look at top menu photo attached). Then menus won't open. Then it crashes. Sometimes I can save first, but often not. I am losing a ton of work! I just lost a half hours work. I need this fixed. I have update illustrator several times it doesn't fix it. I'm attaching an image with the details of my system, but… more

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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7. Space After Paragraph is Missing

   I'm using Illustrator 2020, v24.0.1 on a MacBook Pro using OS Mojave v10.14.6

   Not sure where it went, but in the Paragraph tool, the "Space After Paragraph" feature is simply gone. I've rebooted the program and its still missing. Need this basic standard feature back ASAP.

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   3 votes

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   2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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8. Illustrator crashing (V24) when connected to Dell USB docking station

   I'm having random Illustrator CC crashes when I try to open the program while my PC is connected to a docking station via USB. I was trying to open a downloaded file, so I thought that was the issue. Every time I would try to open AI it would stop responding, so I would shut it down. Once I unplugged from the docking station it would start to work normally again. So I'm not sure if AI not responding is related the USB or maybe a file.

   The downloaded file was even moved out of the downloads folder and AI would still crash.

   I'm having random Illustrator CC crashes when I try to open the program while my PC is connected to a docking station via USB. I was trying to open a downloaded file, so I thought that was the issue. Every time I would try to open AI it would stop responding, so I would shut it down. Once I unplugged from the docking station it would start to work normally again. So I'm not sure if AI not responding is related the USB or maybe a file.

   The downloaded file was even moved out of the downloads folder and AI… more

   2 votes

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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9. the save file operation failed

   when I try saving to pdf

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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10. saving to pdf press

    Problem saving illustrator files to pdf "press"

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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11. "Save As" dialog box not focused

    OSX Catalina 10.15; Illustrator 24.0.1 with Creative Cloud 5.0.0.354
    Safari, Mail, and Notes open in background

    Sometimes after using CMD+SHIFT+S to open Save As dialog, the dialog box will not be focused; filename will not be highlighted; TAB will not cycle through input fields; ESC will not close dialog box. Clicking somewhere on the box is the only way I've found to make it responsive as normal. After doing so, I can close the dialog with ESC; re-entering the keyboard shortcut afterwards tends to result in expected behavior, but sometimes the problem repeats. The keyboard shortcut should immediately open the dialog and focus the filename.
    I haven't been able to reliably reproduce the problem. It's happened with several filetypes, all saved to the user folder on the system drive, with and without other apps open, with files that were heavily edited and files whose only change was to the filename. When saving multiple files one after the other, without going to a different app, some may have the problem and others may not.

    OSX Catalina 10.15; Illustrator 24.0.1 with Creative Cloud 5.0.0.354
    Safari, Mail, and Notes open in background

    Sometimes after using CMD+SHIFT+S to open Save As dialog, the dialog box will not be focused; filename will not be highlighted; TAB will not cycle through input fields; ESC will not close dialog box. Clicking somewhere on the box is the only way I've found to make it responsive as normal. After doing so, I can close the dialog with ESC; re-entering the keyboard shortcut afterwards tends to result in expected behavior, but sometimes the problem repeats. The keyboard shortcut should immediately open the… more

    5 votes

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12. Objects sliding when switching between outline and preview

    Most of the times I'm working with quite simple graphics (preparing already existing logos and graphics for printing).

    Sometimes when switching from preview to outline view, and back, I notice that some objects aren't where they are supposed to be. In outline view they are at their supposed position, but in preview they are somewhere else. It isn't a big problem when I notice it happening - the problem is when I don't and print it like that. When I notice it, moving the object, pressing unite, or several other actions will make the object pop back to their right place (like in outline view).

    Interestingly the graphics will be printed at the position where its located in preview view, and not in outline view, where it is supposed to be.

    I'm not sure whether I'm making any sense. Tried looking for it happening to others, but didn't find anything similar. It's been happening to me in bot Adobe illustrator 2019 and 2020 as well in the past 6 years. It doesn't occur daily, but quite often to be really annoying.

    I've attached 2 screenshots depicting the issue. If I had printed the graphics like that, the output would have been the one in the preview and not the outline view.

    Most of the times I'm working with quite simple graphics (preparing already existing logos and graphics for printing).

    Sometimes when switching from preview to outline view, and back, I notice that some objects aren't where they are supposed to be. In outline view they are at their supposed position, but in preview they are somewhere else. It isn't a big problem when I notice it happening - the problem is when I don't and print it like that. When I notice it, moving the object, pressing unite, or several other actions will make the object pop back to their right… more

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    Need More Info  ·  3 comments  ·  Other...  ·  Delete…  ·  Admin →
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13. Stroke displaying incorrectly and Offset Path broken

    In the first screenshot i show where i have duplicated an outlined letter R and rotated and it is rendering the stroke differently on both.
    I have also had issues with using offset instead where the stroke is broken on some letters even though the path is closed, see other screenshot (Q).

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    5 votes

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    Need More Info  ·  1 comment  ·  Tools  ·  Delete…  ·  Admin →
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14. Fill & Stroke colors & gradients selective but only previous fill visible on object

    Latest Windows PC Version 10 64-bit. Adobe 2020 (24.0.2).
    Everything was normal until I began drawing a regular 5-point star with green fill & black stroke (fill color doesn't really matter). Layer shows correct colors of star in layers panel but the layer folder and what's visible on screen show no change in red fill result (which was set previously). In other words, choosing different fill colors made no difference. However, stroke color can be changed. Tried other shapes with same results. (Even restarted Illustrator.)
    Putting another shape on top of a previous shape caused the stroke of 2nd shape to disappear as if the shape were behind the first shape.
    Then, suddenly, as I'm writing this, everything returned to normal momentarily and the fill color on the star shape (or any other shape) was changeable once again. But within minutes, drawing a different shape assumed the last fill color setting and that could not be changed. Assume the momentary fill color normalcy will return.
    An hour later and fill color is still not changeable visibly.

    Latest Windows PC Version 10 64-bit. Adobe 2020 (24.0.2).
    Everything was normal until I began drawing a regular 5-point star with green fill & black stroke (fill color doesn't really matter). Layer shows correct colors of star in layers panel but the layer folder and what's visible on screen show no change in red fill result (which was set previously). In other words, choosing different fill colors made no difference. However, stroke color can be changed. Tried other shapes with same results. (Even restarted Illustrator.)
    Putting another shape on top of a previous shape caused the stroke of 2nd shape… more

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    2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This happens because the top layer has a custom appearance applied to it.

    To undo that, you’d have to target the layer again, open the Appearance panel, and click the 'Clear Appearance' button.

    You can read more about Appearance and Selection markers in Layers panel here:

    https://helpx.adobe.com/illustrator/using/layers.html

15. Layers are messed up, live text broken up

    File was last edited on Dec 23, 2019 - saved in illustrator 2020 .ai and .pdf formats. There were grouped layers, and live text layers.

    When I opened it today, my layer groups are all gone, and my live text has been broken up into separate layers (some mid-word).

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    4 votes

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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16. too slow and laggy, small edits also end up in not responding or hanging and crashes.

    After the last update (24.0.1) Illustrator is too slow and laggy. Crashes Illustrator consistently with Can't finish previewing, small edits also end up in not responding or hanging and crashes.

    3 votes

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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17. The operation cannot be complete beacuse of an unknown error. [STEX]

    Trying to use Freeform Gradient on a more complex shape(image attached) and I get this error "The operation cannot be complete because of an unknown error. [STEX]"
    I tried making a new doc and still same issue. Some of the elements are coloured, but not all.
    System: MacOS Mojave Version 10.14.6
    Illustrator Version 23.0.6
    Thanks!

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    5 votes

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    5 comments  ·  Gradients  ·  Delete…  ·  Admin →
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18. Artboard Size in Properties Panel Arrow Key Enlarge/Reduce Increments Incorrect After 24.1.1 Update

    As of the latest patch (24.1.1), when using the up and down arrow keys to change the size of an artboard in the Properties panel, the increments are now full inches instead of 0.1 inch increments as they were in the previous version (24.1). Is there a way to revert this behavior back? This glitch also occurred a few years ago and was fixed in a subsequent update, so I'm hopeful it can be fixed again.

    On a related note, holding control (on Windows) and using the up and down arrow keys adjust the size by 0.6 inches which I feel is a bit unusual. Is there a reason for this or a way to change it to 0.5 inches instead when holding the control key?

    As of the latest patch (24.1.1), when using the up and down arrow keys to change the size of an artboard in the Properties panel, the increments are now full inches instead of 0.1 inch increments as they were in the previous version (24.1). Is there a way to revert this behavior back? This glitch also occurred a few years ago and was fixed in a subsequent update, so I'm hopeful it can be fixed again.

    On a related note, holding control (on Windows) and using the up and down arrow keys adjust the size by 0.6 inches which I… more

    2 votes

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    0 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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19. Move bug

    Running on Mac Mojave and Catalina Illustrator v24.03

    Here is a link to the forum I first posted. https://community.adobe.com/t5/illustrator/move-tool/m-p/10896386?page=1#M164326

    Movie and Forum should explain the bug.

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    2 votes

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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20. Horizontal Scroll Not Working

    Horizontal Scroll Not Working. Windows 10 HP Spectre x360 Convertible 15-ch0xx. The horizontal scroll works on other apps and on Photoshop. The horizontal scroll only does not work on Illustrator. This is a new install because I am having my macbook pro repaired because I scratched my screen. On my mac the horizontal scroll works fine. The other problems I noticed on both my mac and the new PC install is the alignment distribute input unit of measurement does not show up sometimes. If I toggle the show/hide bounding box it fixes it. Also on both my mac and PC when i select a key object without the alignment panel being open the distribute input field is not active until I deselect the key object and then re-select the key object for the distribute input field to become active for input

    Horizontal Scroll Not Working. Windows 10 HP Spectre x360 Convertible 15-ch0xx. The horizontal scroll works on other apps and on Photoshop. The horizontal scroll only does not work on Illustrator. This is a new install because I am having my macbook pro repaired because I scratched my screen. On my mac the horizontal scroll works fine. The other problems I noticed on both my mac and the new PC install is the alignment distribute input unit of measurement does not show up sometimes. If I toggle the show/hide bounding box it fixes it. Also on both my mac and PC when… more

    3 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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