8131 results found

1. Scrubby Zoom - GPU View greyed out

   I'm unable to toggle GPU Preview.

   This is a new concern since I was able to toggle it on/off a few weeks ago.

   5 votes

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   4 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

2. Toplayers in layer panel flip open when opening files, even after closing them when closing the file.

   Files with a lot of layers that have sublayers should keep their toplayers 'closed' to keep things orderly and manageable. Now every time I open a file, AI flips most (not all! why?) toplayers open, thereby showing all sublayers, making the layer panel a superlong list and cluttering view. I always have to start by manually closing them all again. rinse and repeat after closing the file.... There seems to be no structure as to which toplayers get flipped open and which stay closed, so it is not a pref setting it seems.

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   4 votes

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   5 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Mohit Agarwal | Lead Software Engineer – Illustrator

3. Illustrator CC 2018 (Mac) error message after quitting program

   Every time I quit Illustrator CC 2018 (Mac) I get an error message. See attached file.

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   3 votes

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   Completed (Comments Open)  ·  3 comments  ·  Other...  ·  Delete…  ·  Admin →
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4. ブラックの色をドラッグ＆ドロップで選ぶとBK100の色がリッチブラックになる

   塗り（または線）を画像のように下のブラックを選択するところからドラッグ＆ドロップで選ぶとBK100がリッチブラックになってしまった。 
ドラッグ＆ドロップではなく、クリックで色を選ぶとBK100になる。スウォッチの中に入っているブラックからドラッグ＆ドロップで選ぶとBK100になる。これはCS6の時からある
バグです。 

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   9 votes

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   Under Review  ·  2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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5. Registered trademark glyph gets randomly swapped to its alternate in text with Gotham Medium font applied when navigating the document

   Weird Glyph problem going on. Basically we have registered "R"s on our artworks, and on some occasions the glyph is applying superscript to the superscript "R" making it half the size it should be. Font is Gotham Medium using CC 2018 macOS High Sierra, Suitcase Fusion. Even weird that its changing when I scroll around the artwork to the smaller "R"? any ideas as I'm lost. This was happening also in CC 2017

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   1 vote

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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6. Illustrator quits unexpectedly when my script run for long

   When I open Illustrator in my MacOS Sierra 10.12.5 and run my script, after 10-20 min Illustrator quits unexpectedly and this log shows up.

   Process: Adobe Illustrator [668]
   Path: /Applications/Adobe Illustrator CC 2018/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
   Identifier: com.adobe.illustrator
   Version: 22.0.1 (22.0.1)
   Code Type: X86-64 (Native)
   Parent Process: ??? [1]
   Responsible: Adobe Illustrator [668]
   User ID: 501

   Date/Time: 2018-03-22 11:55:00.252 +0400
   OS Version: Mac OS X 10.12.5 (16F2073)
   Report Version: 12
   Anonymous UUID: 275016EB-9652-BDEE-B228-38BD1F63F6C7

   Time Awake Since Boot: 5800 seconds

   System Integrity Protection: enabled

   Crashed Thread: 0 Dispatch queue: com.apple.main-thread

   Exception Type: EXCCRASH (SIGABRT)
   Exception Codes: 0x0000000000000000, 0x0000000000000000
   Exception Note: EXCCORPSE_NOTIFY

   Application Specific Information:
   terminating with uncaught exception of type CAIAPIFault: std::exception
   abort() called

   Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
   0 libsystemkernel.dylib 0x00007fffd5e37d42 _pthreadkill + 10
   1 libsystempthread.dylib 0x00007fffd5f25457 pthreadkill + 90
   2 libsystemc.dylib 0x00007fffd5d9d420 abort + 129
   3 libc++abi.dylib 0x00007fffd48f384a abortmessage + 266
   4 libc++abi.dylib 0x00007fffd4918c37 defaultterminatehandler() + 243
   5 libobjc.A.dylib 0x00007fffd5426713 _objcterminate() + 124
   6 libc++abi.dylib 0x00007fffd4915d69 std::__terminate(void (*)()) + 8
   7 libc++abi.dylib 0x00007fffd4915de3 std::terminate() + 51
   8 com.adobe.illustrator 0x000000010023db4d 0x100000000 + 2349901
   9 com.adobe.illustrator 0x00000001002397d2 0x100000000 + 2332626
   10 com.adobe.illustrator 0x00000001008938d5 0x100000000 + 8992981
   11 com.adobe.illustrator 0x000000010088eb45 0x100000000 + 8973125
   12 com.adobe.illustrator 0x0000000100cd4ec1 0x100000000 + 13455041
   13 com.adobe.illustrator 0x0000000100ccf023 0x100000000 + 13430819
   14 com.adobe.illustrator 0x0000000100cd2614 0x100000000 + 13444628
   15 com.adobe.illustrator 0x00000001009fb860 0x100000000 + 10467424
   16 com.adobe.illustrator 0x00000001009f9f5f 0x100000000 + 10461023
   17 com.adobe.illustrator 0x000000010025698b 0x100000000 + 2451851
   18 com.adobe.illustrator 0x00000001001cd0c7 0x100000000 + 1888455
   19 com.adobe.illustrator.plugins.ActionPalette 0x0000000124d9e902 0x124d86000 + 100610
   20 com.adobe.illustrator.plugins.ActionPalette 0x0000000124da5bd2 0x124d86000 + 130002
   21 com.adobe.illustrator.plugins.ActionPalette 0x0000000124dc9cad 0x124d86000 + 277677
   22 com.adobe.illustrator.plugins.Action 0x00000001137f5b52 0x1137f2000 + 15186
   23 com.adobe.illustrator.plugins.ScriptingSupport 0x000000011b21ca20 PluginMain + 266096
   24 com.adobe.illustrator.plugins.ScriptingSupport 0x000000011b21601c PluginMain + 238956
   25 com.adobe.illustrator.plugins.ScriptingSupport 0x000000011b216b73 PluginMain + 241859
   26 com.adobe.illustrator.plugins.ScriptingSupport 0x000000011b293ab8 PluginMain + 753672
   27 com.adobe.illustrator.plugins.ScriptingSupport 0x000000011b2dd5a8 PluginMain + 1055480
   28 com.adobe.AdobeExtendScript 0x0000000108a78e4d ScScript::LiveObjectFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 413
   29 com.adobe.AdobeExtendScript 0x0000000108a0a0ad jsOpCall::run(jsRunner&, ScScript::ESVariant&) const + 877
   30 com.adobe.AdobeExtendScript 0x0000000108a12462 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
   31 com.adobe.AdobeExtendScript 0x0000000108a0d5b3 jsOpIf::run(jsRunner&, ScScript::ESVariant&) const + 211
   32 com.adobe.AdobeExtendScript 0x0000000108a12462 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
   33 com.adobe.AdobeExtendScript 0x0000000108a0d5b3 jsOpIf::run(jsRunner&, ScScript::ESVariant&) const + 211
   34 com.adobe.AdobeExtendScript 0x0000000108a12462 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
   35 com.adobe.AdobeExtendScript 0x0000000108a0c662 jsOpFunction::run(jsRunner&, ScScript::ESVariant&) const + 418
   36 com.adobe.AdobeExtendScript 0x0000000108a39805 jsRunner::run(ScScript::ESVariant&) + 117
   37 com.adobe.AdobeExtendScript 0x0000000108a242bb jsFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 155
   38 com.adobe.AdobeExtendScript 0x0000000108a0a0ad jsOpCall::run(jsRunner&, ScScript::ESVariant&) const + 877
   39 com.adobe.AdobeExtendScript 0x0000000108a12462 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
   40 com.adobe.AdobeExtendScript 0x0000000108a0d5b3 jsOpIf::run(jsRunner&, ScScript::ESVariant&) const + 211
   41 com.adobe.AdobeExtendScript 0x0000000108a12462 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
   42 com.adobe.AdobeExtendScript 0x0000000108a0c662 jsOpFunction::run(jsRunner&, ScScript::ESVariant&) const + 418
   43 com.adobe.AdobeExtendScript 0x0000000108a39805 jsRunner::run(ScScript::ESVariant&) + 117
   44 com.adobe.AdobeExtendScript 0x0000000108a242bb jsFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 155
   45 com.adobe.AdobeExtendScript 0x0000000108a0a0ad jsOpCall::run(jsRunner&, ScScript::ESVariant&) const + 877
   46 com.adobe.AdobeExtendScript 0x0000000108a12462 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
   47 com.adobe.AdobeExtendScript 0x0000000108a1121e jsOpSimpleFor::run(jsRunner&, ScScript::ESVariant&) const + 654
   48 com.adobe.AdobeExtendScript 0x0000000108a12462 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
   49 com.adobe.AdobeExtendScript 0x0000000108a0c662 jsOpFunction::run(jsRunner&, ScScript::ESVariant&) const + 418
   50 com.adobe.AdobeExtendScript 0x0000000108a39805 jsRunner::run(ScScript::ESVariant&) + 117
   51 com.adobe.AdobeExtendScript 0x0000000108a24395 jsFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 373
   .....

   When I open Illustrator in my MacOS Sierra 10.12.5 and run my script, after 10-20 min Illustrator quits unexpectedly and this log shows up.

   Process: Adobe Illustrator [668]
   Path: /Applications/Adobe Illustrator CC 2018/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
   Identifier: com.adobe.illustrator
   Version: 22.0.1 (22.0.1)
   Code Type: X86-64 (Native)
   Parent Process: ??? [1]
   Responsible: Adobe Illustrator [668]
   User ID: 501

   Date/Time: 2018-03-22 11:55:00.252 +0400
   OS Version: Mac OS X 10.12.5 (16F2073)
   Report Version: 12
   Anonymous UUID: 275016EB-9652-BDEE-B228-38BD1F63F6C7

   Time Awake Since Boot: 5800 seconds

   System Integrity Protection: enabled

   Crashed Thread: 0 Dispatch queue: com.apple.main-thread

   Exception Type: EXCCRASH (SIGABRT)
   Exception Codes: 0x0000000000000000, 0x0000000000000000
   Exception Note: EXC… more

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   1 comment  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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7. Radial gradient generates broken CSS

   Illustrator CC 22.1. To reproduce, create a rectangle with fill set to any radial gradient. Name the rectangle, open CSS Properties window. Observe the generated CSS:

   .GradientBox
   {
   background : -moz-radial-gradient(50% 50%, circle farthest-corner, rgba(255, 255, 255, 1) 0%, rgba(0, 0, 0, 1) 100%);
   background : -webkit-radial-gradient(50% 50%, circle farthest-corner, rgba(255, 255, 255, 1) 0%, rgba(0, 0, 0, 1) 100%);
   background : -webkit-gradient(radial,50% 50% ,0 , 50% 50%, 272.12 ,color-stop(0,rgba(255, 255, 255, 1) ),color-stop(1,rgba(0, 0, 0, 1) ));
   background : -o-radial-gradient(50% 50%, circle farthest-corner, rgba(255, 255, 255, 1) 0%, rgba(0, 0, 0, 1) 100%);
   background : -ms-radial-gradient(50% 50%, circle farthest-corner, rgba(255, 255, 255, 1) 0%, rgba(0, 0, 0, 1) 100%);
   -ms-filter: "progid:DXImageTransform.Microsoft.Alpha(Stlye=2);"
   background : radial-gradient(50% 50%, circle farthest-corner, rgba(255, 255, 255, 1) 0%, rgba(0, 0, 0, 1) 100%);
   border-style : Solid;
   border-color : #000000;
   border-color : rgba(0, 0, 0, 1);
   border-width : 1px;
   filter: progid:DXImageTransform.Microsoft.Alpha(Stlye=2);
   }

   There are 3 problems here:

   1. On line 8 of the CSS (the legacy IE -ms-filter rule), the semicolon is inside the double quotes instead of outside, making it invalid.
   2. In the legacy IE "-ms-filter" and "filter" rules, lines 8 and 14, Style is misspelled as "Stlye".
   3. How would an alpha filter be equivalent to a radial gradient in legacy IE versions in the first place?

   Thanks!

   Illustrator CC 22.1. To reproduce, create a rectangle with fill set to any radial gradient. Name the rectangle, open CSS Properties window. Observe the generated CSS:

   .GradientBox
   {
   background : -moz-radial-gradient(50% 50%, circle farthest-corner, rgba(255, 255, 255, 1) 0%, rgba(0, 0, 0, 1) 100%);
   background : -webkit-radial-gradient(50% 50%, circle farthest-corner, rgba(255, 255, 255, 1) 0%, rgba(0, 0, 0, 1) 100%);
   background : -webkit-gradient(radial,50% 50% ,0 , 50% 50%, 272.12 ,color-stop(0,rgba(255, 255, 255, 1) ),color-stop(1,rgba(0, 0, 0, 1) ));
   background : -o-radial-gradient(50% 50%, circle farthest-corner, rgba(255, 255, 255, 1) 0%, rgba(0, 0, 0, 1) 100%);
   background : -ms-radial-gradient(50% 50%, circle farthest-corner,… more

   2 votes

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   0 comments  ·  Gradients  ·  Delete…  ·  Admin →
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8. adobe illustrator link images broken between mac and windows client

   adobe illustrator link images broken between mac and windows client (if link images not on the same path as illustrator file)

   2 votes

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   0 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Please tell more about this: what files are linked, where are they located, what is the file structure of the project in general, full specs of both OSs involved.

9. Smart Guides not working in Illustrator CC 2018 even after I turn on snap to pixel

   Smart Guides had not worked for me in a long time now. I update illustrator regulary and have snap to pixel turned off.

   I have been using illustrator for over 13 years so I know all the tricks and methods and this drives me nuts.

   In Sketchapp for example I select the object, hold the alt key and it will show me all the margins and distances around the selected object. That is a time saver.

   5 votes

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

10. Can't assign keyboard shortcut to Properties panel

    It is not possible to assign a keyboard shortcut to the new Properties panel because it does not appear in the Edit>Keyboard Shortcuts dialogue.

    2 votes

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    7 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Anish Kumar responded

    Hi,

    This has been fixed in recent release. Please upgrade to latest version of Illustrator to get the fix.

    Thanks
    Anish Kumar
    Illustrator Team

11. Left Mouse Button Single Click Acts Like Double Click

    This only seems to happen in Adobe Illustrator CC 2018 and Adobe Bridge. I'll single click on a file to select it and it will open as if it has been double clicked. This happens intermittently. I've checked all the mouse settings and nothing has changed.

    5 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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12. color on screen looks different if cmyk or spot

    this is a problem i found in illustrator, indesign and photoshop cc.
    i create a gradient, say from 100% to 0% of cyan (c100 m0 y0 k0). (the color is not important)
    than i create another gradient, from 100% to 0% of cyan (c100 m0 y0 k0), but spot color.
    than i active 'overprint preview'.
    on screen, the 2 color look different, and it's wrong.
    we have the same color, the same gradient, so it MUST look the same.

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    5 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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13. Asset Export panel list view trims filenames to approx 24 characters

    Asset Export list view should show full file name or clip to panel width. As it stands, my file names are being trimmed even though there is plenty of room to show the full name.

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    3 votes

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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14. Dotted line stroke defaults to 0 dash 1000 gap

    BUG:
    Dotted line stroke defaults to 0 dash 1000 gap.
    Illustrator 22.0.1
    Trying to make a dotted (circles) line (2 pt. line with rounded caps) with 0 stroke and 3 gap.
    Defaults to 0 dash 1000 gap.

    2 votes

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    2 comments  ·  Tools  ·  Delete…  ·  Admin →
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15. Can't expand toolbar icons

    Working in 22.0.1 on Mac OS 10.12.6, I can no longer expand a tool to use a hidden alternate, unless I use a keyboard shortcut. When holding down on the mouse button to select, nothing happens.

    4 votes

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    3 comments  ·  Tools  ·  Delete…  ·  Admin →
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16. freezing after using brush tool

    seems like this program is not going to work, just updated after being away from PC for 3 months (for work). Using brush tool freezes program. can use hot keys to change mouse, also can save. But can not move canvas, zoom in/out or continue painting.

    windows 10 64 bit.
    illustrator 22.0

    5 votes

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

17. CMYK values changes

    On opening existing file and embedded profile mismatch, selecting "Convert document's colors to the working space" will change K=100% to black defined in all CMYK values.
    However opening the file keeping embedded profile and hereafter assign the profile keeps the values intact.

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    5 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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18. Export As SVG with 0 decimals fails in handling closed bezier curves

    When using “Export for Screens…” or “Export As…” for exporting an SVG and setting the number of decimals to 0, the exporter succeeds in encoding primitives like rects, ellipses, circles and polygons, using only integers for their coordinates – but when your artwork contains any closed bezier curves (e.g. drawn with the pen tool or derived from a font) the resulting path elements will look something like <path d="M0,0Z"/> or <path d="M0,0H0M0,0H0M0,0H0M0,0H0M0,0H0M0,0H0M0,0Z"/>

    What’s surprising about the bug is that the export of non-closed bezier curves works just fine.

    Steps to reproduce:
    - Create a new Illustrator file
    - Draw a custom path with the pen tool, click on the first point to close it
    - Choose File > Export for Screens…
    - In the ‘Formats’ section choose SVG
    - Click the tiny gear icon to open the “Advanced settings for exported file types” dialog
    - In the left-hand column select ‘SVG’
    - In the ‘Decimal’ input field type ‘0’
    - Hit “Save Settings”
    - Hit “Export Artboard”

    As a result you will end up with an SVG file that’s encoded as expected, except for the value of the path elemnt’s d-attribute, so in turn your SVG file will render as if it were empty.

    Now why in heavens would I even need an SVG with so little precision? Well, when preparing assets for web content like animated advertising creatives, the pressure for ever-smaller assets is so high, that I would like to reduce my SVG’s file size by scaling it up 10-fold then outputting the coordinates as integers, and then scaling down again when displaying, thus ending up with an effective precision of one decimal, but saving the extra storage for the decimal point itself. I’ve tried it and it can save me around 20-30% storage without any loss in quality.

    So not having to resort to third party tools like SVGO for making this work would obviously speed up my workflow a lot.

    Thanks for fixing.

    When using “Export for Screens…” or “Export As…” for exporting an SVG and setting the number of decimals to 0, the exporter succeeds in encoding primitives like rects, ellipses, circles and polygons, using only integers for their coordinates – but when your artwork contains any closed bezier curves (e.g. drawn with the pen tool or derived from a font) the resulting path elements will look something like <path d="M0,0Z"/> or <path d="M0,0H0M0,0H0M0,0H0M0,0H0M0,0H0M0,0H0M0,0Z"/>

    What’s surprising about the bug is that the export of non-closed bezier curves works just fine.

    Steps to reproduce:
    - Create a new Illustrator file
    - Draw a custom… more

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    4 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Color cracking after update..

    1. version 22.0.1
    2. (After update new version) when I move object or screen(use Hand tool), colors are cracking like attached files...

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    3 votes

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    2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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20. Bad precision of the mouse/cursor

    I am using Illustrator CC2018 on a MAC OX Sierra.

    There is a huge issue with the precision of the cursor. It is super shaky, keeps on appearing/disappearing. It's worst when you hit Alt, cmd, or space. I can't see the tools I am using, for example, the cursor is always black, even if I am using the white cursor ( "A" tool).
    This is really annoying, even more when I try to work with my Intuos pen and tablet... It is simply impossible.
    Am I the only one experiencing that ?

    5 votes

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.