Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7690 results found
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Illustrator 22.1 crashes on quit. (Mac OS X 10.11.6 on MacBook Pro i7 Late 2011)
The latest Update to Version 22.1 won't work properly on my computer. Everytime I finish work and quit Illustrator, the programm crashes and freezes on exit screen, endlessly showing the rotating, colored ball (mouse pointer).
I have to force quit, no other way to get around.
So I switched back to Version 22.01 - everything working fine and smooth again.3 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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corrupted image shown on screen
Im working and every time I move an object around the image gets corrupted, I need to zoom in or zoom out, but its impossible, it looks like pieces are missing from the vector images. I just bought a newMac book pro, in my previous computer I did not had this issue. Please fix it its impossible to work like this
1 vote -
Linked Files
When placing a linked file, it only shows the first artboard no matter which one I select.
1 vote -
When corner radius is set to 0px, it reverses to 3px
I have a rectangle, with 3px rounded corners. But when I try to set it to 0px for one specific corner, it is reverted to 3px (not in the input field, only on the look of the rectangle).
1 vote -
Illustrator File Loading Problem
When opening a file Illustrator makes the program window really small then loads the entire file before giving the error message "Not enough room for the document to open" this is extraordinarily inefficient and very embarrassing when sitting with a client, especially seeing as though they are being charged for the time!
1 vote -
Start-up speed
Illustrator takes 7 seconds to launch on an M.2 SSD - as I have to relaunch the application multiple times during the day to improve performance and reset a number of bugs, this is not really a speedy enough launch time and it needs improving.
1 vote -
illustrator 2018 crash
illustrator 2018 crashes when I try to make a pattern. I'm using a 2017 macbook pro.
4 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We are closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
Zoom issue
When zooming in from 3200% to 6400% or more, this line starts acting weird. The stroke should not be outside of the path line, but it seems like it's having a rendering issue or something. Seems like it might be a problem only when previewing on CPU. I switched to GPU preview and it's fine, but if I switch back it looks like the attachment
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
no es posible establecer el numero máximo de archivos que se deben abrir
Al abrir mi Illustrator me aparece un mensaje de error "no es posible establecer el numero máximo de archivos que se deben abrir illustrator", esto ocurrió de un día a otro, el día anterior lo cerré normalmente, apagué mi mac y al día siguiente al abrir el programa me apareció ese mensaje.
¿Que debo hacer?
Necesito ayuda!
1 voteplease contact Adobe support
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Panels stuck under menu bar when using two monitors
When Ai is displayed on a secondary monitor, if that second monitor is off and than on again, all panels get moved back to the primary display, some of them being stuck under the Mac OS menu bar — where it becomes impossible to move the panels again. Fixes include choosing a fresh unused workspace, but repeating the sequence damages that workspace. Also workspaces saved while using a second monitor don't honor that layout when selected again.
Please fix! Thank you.1 vote -
White #777777 Being grey ?
White #777777 being grey ?? capture here : https://cl.ly/2f1O0Q1f1T45
color mode RVB1 votePlease use FFFFFF for white
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Fit to selected art bug
System, Mac high Sierra 10.13.4
Adobe release 22.1The program is not making the first choice. If not, I try to choose again.
1 vote -
Inaccurate paths
Good day
Before the big update back in 2017, Illustrator's paths were very accurate in terms of using pathfinder tools and intense zooming in. I'm not sure what the new updates were, but it's frustrating.
Attached are screenshots of what I'm talking about. I punched 2 objects (namely black colour and green colour), using the exact same ellipse that I copied and pasted in front. I used to do this all the time, but with better results. Now it's as if it purposely goes out of the accuracy it once had. I'm zoomed in all the way with these screenshots.
1 voteRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
variable
Hello,
I use an illustrator file with variables with 100 datasets.
Problem: when switching through datasets via the small triangle buttons recently gives strange popup "the actual values are not captured and will be deleted when switching , continue?" - was not the case before!! i never had this message since 1 year and i nothing changed, apart from the content of the variables.
When clicking button "ok" the next dataset is shown without problem. The problem is that i cannot make a batch processing any more, because this useless message needs to be clicked every time.
I dont understand…
1 votePlease accept my sincere apology for the inconvenience. Looks like the current values in the document that are linked to variable are updated and not captured in new data set. Try capturing new data set and then switch.
If this doesn’t solve your problem,
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . we will need someone to look into your machine to figure out what is going on here. -
crashing, will not open at all
Cannot get illustrator to open. Latest version.
Crash report attached
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
I do have one suggestion – please reset preferences and try again. Found the following in your crash report.
terminating with uncaught exception of type dvacore::filesupport::eof_error: Error reading past end of file: ‘/Users/bradharris/Library/Preferences/Adobe Illustrator 22 Settings/en_US/WSMgrCfg/WSMgrCfg’
abort() called -
2 votes
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"Save as SVG" exports mojibake-parttern-ID when it contains CJK character
Illustrator CC 2018 (v22.1) on Windows 7
When I save the attached document as SVG in any setting, the stripe patterns had gone completely. I checked up the exported SVG file and noticed the pattern ID defines itself correctly, but actual tag id referenced by "xlink:href" attribute is a wrong mojibake-ID.
And I know this will not happen when use "Export for Screen". It export correctly, but not scriptable. I think it very strange...
1 vote -
Adobe Illustrator CC 2017 and Roland Cutstudio Plug-In Issue
Hi all,
I'm having great difficulties with Adobe Illustrator CC 2017 and using the Roland Cutstudio Plug-In on both Windows 7 64-bit and Mac OS Sierra 10.13.2.
I have tried to install it both with the Adobe Creative Cloud HTML and also with Anistasy's Extension Manager. While the extension does appear, when I click on Print to Output I receive this message:
Cutstudio is not found. If cutstudio is not installed, please install it. If cutstudio has never run, please run it. Then restart Adobe Illustrator.
This error message only appears on the Windows 7 PC, I can confirm drivers…
1 votePlease contact Cutstudio support and check for compatibility with Illustrator version. Additionally, CC 2017 was not supported on 10.13 and we have fixed lot of compatibility issues with CC 2018
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I cannot open my illustrator almost nine months，and I tried every suggestions，I need refund.
I cannot open my illustrator almost nine months，and I tried every suggestions，I need refund.
1 vote -
Align to artboard not working for svgs added through File/Place
I added an svg to use (with File/Place) and wanted it to be centered. After clicking to align to artboard and clicking the Horizintal Align Center button it never actually centers. It moves a bit each click until it stops working all together (almost parabolic as seen in the attached gif).
Everything worked fine on objects created from within that file
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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