7714 results found

1. Collapsing layers

   LAYER BUGS

   1) when Alt + click on layer, only the TOPMOST sublayer is collapsed. The rest of the sublayers remain expanded

   2) The REAL bug is that when I collapse all layers, save, close, and reopen, ALL LAYERS AND SUBLAYERS ARE AUTOMATICALLY EXPANDED!!! It should remember the state of ALL layers, without regard to whether it is a sublayer or not. The USER COMMUNITY have been asking for a fix to this for at least 10 years!

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   1 comment  ·  Layers  ·  Delete…  ·  Admin →
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2. Illustrator cloud documents gone - return on uninstall and reinstall, but gone again

   Every time Illustrator starts up it says "cloud documents gone"
   Have to uninstall and reinstall to get them to show...
   but cloud document are gone again after next boot
   The interface eventually breaks, the tools bars stop working, can not change layouts. Signed in, using the most recent version up to date, see attached image.

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3. reading XMP data in scripts broken by 25.4 update.

   Illustrator 25.4 update broke scripts that try to read XMP data that worked in previous versions of Illustrator. This is the Mac version (have not tried in Windows).

   It appears to be getting the error on this line:

   ExternalObject.AdobeXMPScript = new ExternalObject('lib:AdobeXMPScript');

   Comparing the frameworks in the package contents for 25.3.1 vs 25.4, the AdobeXMPScript framework appears to be missing in 25.4.

   Below is an example script to read font data that worked in 25.3, but errors loading the library in 25.4

   // load XMP Library

   function loadXMPLibrary() {

   if (!ExternalObject.AdobeXMPScript) {  
   
      try {  
   
          ExternalObject.AdobeXMPScript = new ExternalObject('lib:AdobeXMPScript');  
   
      } catch (e) {  
   
        alert('Unable to load the AdobeXMPScript library!');  
   
        return false;  
   
      }  
   

   }

   return true;

   }

   // unload XMP Library

   function unloadXMPLibrary() {

   if (ExternalObject.AdobeXMPScript) {  
   
      try {  
   
          ExternalObject.AdobeXMPScript.unload();  
   
          ExternalObject.AdobeXMPScript = undefined;  
   
      } catch (e) {  
   
        alert('Unable to unload the AdobeXMPScript library!');  
   
      }  
   

   }

   }

   // list used fonts

   function list_fonts () {

   var doc = app.activeDocument;
   
   var fontsInfo = [];  
   
   loadXMPLibrary ();  
   
   fontsInfo.push (getFontsInfo (doc.fullName));  
   
   unloadXMPLibrary ();  
   
   var info = fontsInfo.join ('\n\n');
   
   return info;
   

   }

   // search used fonts

   function getFontsInfo(file) {

   var arr = [],

      xmpFile, 
   
      oXmp, 
   
      fontNumber, 
   
      i, 
   
      path, 
   
      fontfamily, 
   
      fontface, 
   
      ns = 'http://ns.adobe.com/xap/1.0/t/pg/';  
   

   xmpFile = new XMPFile(file.fsName, XMPConst.UNKNOWN, XMPConst.OPENFORREAD);

   oXmp = xmpFile.getXMP();

   fontNumber = oXmp.countArrayItems(ns, 'xmpTPg:Fonts');

   xmpFile.closeFile(XMPConst.CLOSEUPDATESAFELY);

   if (fontNumber) {

      for (i = 1; i <= fontNumber; i++) {  
   
          path = XMPUtils.composeArrayItemPath(ns, 'xmpTPg:Fonts', i);  
   
          fontfamily = oXmp.getStructField(ns, path, XMPConst.TYPE_FONT, 'fontFamily');  
   
          fontface = oXmp.getStructField(ns, path, XMPConst.TYPE_FONT, 'fontFace');
   
          arr.push([fontfamily+' '+fontface]);
      }  
   

   }

   return arr.join(', ');

   }

   alert ("Fonts used in this document: \n" + list_fonts ());

   Illustrator 25.4 update broke scripts that try to read XMP data that worked in previous versions of Illustrator. This is the Mac version (have not tried in Windows).

   It appears to be getting the error on this line:

   ExternalObject.AdobeXMPScript = new ExternalObject('lib:AdobeXMPScript');

   Comparing the frameworks in the package contents for 25.3.1 vs 25.4, the AdobeXMPScript framework appears to be missing in 25.4.

   Below is an example script to read font data that worked in 25.3, but errors loading the library in 25.4

   // load XMP Library

   function loadXMPLibrary() {

   if (!ExternalObject.AdobeXMPScript) {  
   
      try {  
   
          ExternalObject.AdobeXMPScript = new ExternalObject('lib:AdobeXMPScript');  
   
      } catch

   … more
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   6 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   We have the fix available in the latest prerelease build 26.0

   Please update Illustrator using Adobe Creative Cloud application to the latest prerelease build from prerelease section

   Warm Regards,
   Aishwarya G Gadodia

4. 25.3.1 disable GPU visualization

   In this update, GPU visualization disable. I had to reinstal a preview version to solve this issue.

   2 votes

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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5. 9-slice scaling distorts objects on export.

   I have a simple arrow symbol with 9-slice scaling to be able to adjust the arrow's tail to different lengths. This works until I export to SVG, in which case the entire arrow gets distorted as if I hadn't enabled 9-slice scaling. Sample document attached. Please export for screens and use SVG.
   Thanks.

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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6. svg mit Konturlinie wird falsch übersetzt

   Illustrator Version 25.4 auf Windows 10

   Beim Speichern einer ai Datei, welche einen Pfad mit einer Konturlinie (mittige Ausrichtung) 0,124 px enthält wird das svg korrekt abgespeichert.
   Ändert man die Ausrichtung zu einer am Pfad innen liegenden oder außen liegenden Konturlinie, wird beim Speichern keine Konturlinie mehr mitgegeben sondern eine Füllfarbe, die die gesamte Fläche betrifft.

   Dies ist eine falsche svg Darstellung bzw. Ausgabe. Nachfolgende ist der Text der svg´s dargestellt.

   svg Inhalt korrekt:
   <?xml version="1.0" encoding="utf-8"?>
   <!-- Generator: Adobe Illustrator 25.2.1, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
   <svg version="1.1" id="Ebene_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
   width="163px" height="57px" viewBox="0 0 163 57" style="enable-background:new 0 0 163 57;" xml:space="preserve">
   <style type="text/css">
   .st0{fill:none;stroke:#525251;stroke-width:0.124;stroke-miterlimit:10;}
   </style>
   <path class="st0" d="M2.5,0h157.9c1.4,0,2.5,1.1,2.5,2.4v52.3c0,1.3-1.1,2.4-2.5,2.4H2.5C1.1,57,0,55.9,0,54.6V2.4
   C0,1.1,1.1,0,2.5,0z"/>
   </svg>

   svg Inhalt mit außenliegender Konturlinie
   <?xml version="1.0" encoding="utf-8"?>
   <!-- Generator: Adobe Illustrator 25.2.1, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
   <svg version="1.1" id="Ebene_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
   width="163px" height="57px" viewBox="0 0 163 57" style="enable-background:new 0 0 163 57;" xml:space="preserve">
   <style type="text/css">
   .st0{fill:#525251;}
   </style>
   <g>
   <path class="st0" d="M160.5,0c1.4,0,2.5,1.1,2.5,2.4v52.3c0,1.3-1.1,2.4-2.5,2.4H2.5C1.1,57,0,55.9,0,54.6V2.4C0,1.1,1.1,0,2.5,0
   H160.5 M160.5-0.1H2.5C1.1-0.1-0.1,1-0.1,2.4v52.3c0,1.4,1.2,2.5,2.7,2.5h157.9c1.5,0,2.7-1.1,2.7-2.5V2.4
   C163.1,1,161.9-0.1,160.5-0.1L160.5-0.1z"/>
   </g>
   </svg>

   Illustrator Version 25.4 auf Windows 10

   Beim Speichern einer ai Datei, welche einen Pfad mit einer Konturlinie (mittige Ausrichtung) 0,124 px enthält wird das svg korrekt abgespeichert.
   Ändert man die Ausrichtung zu einer am Pfad innen liegenden oder außen liegenden Konturlinie, wird beim Speichern keine Konturlinie mehr mitgegeben sondern eine Füllfarbe, die die gesamte Fläche betrifft.

   Dies ist eine falsche svg Darstellung bzw. Ausgabe. Nachfolgende ist der Text der svg´s dargestellt.

   svg Inhalt korrekt:
   <?xml version="1.0" encoding="utf-8"?>
   <!-- Generator: Adobe Illustrator 25.2.1, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
   <svg version="1.1" id="Ebene_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
   width="163px"… more

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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7. Copy/paste vector: Illustrator → Figma/Inkscape gives inconsistent results

   SInce 25.3, some shapes are distorted when copied from AI to Figma, Inkscape or any other software, as you can see in the attached image.

   It's not systematic. I attached a document to reproduce the issue.
   Note that it's not fixed by the last prerelease.

   I attached an example.

   Mac OS Catlina
   AI 25.3.1

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8. Colour code changing Illustrator 25.4 BUG!

   When I put in a number on R G B example R88 G122 B27, it changes but then when I select another object and go back to double check the other object the colour has changed back to something else. See screen shot. I saved the colour in the pallete. The colour should have the same values as the name I want R88, G122, B27 but its value is different, its giving me a different colour value.

   My colour setting are see screen shot

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   1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,

   Thanks for reporting this issue.
   We are able to reproduce this issue and investigating it further.

   Regards
   Ankit Goyal

9. Exporting svg through "export selection" bug issue

   I had a logo that had text converted to outline. So it was a shape. ( when you select an object and you go to file> Export Selection and choose .svg ) The letter "O" shifted, see screen shots.

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10. スライス作成直後はスライスオプションのショートカットが無効になります

    MacOSX 11.4
    Illustrator ver.25.3.1

    「矩形を選択→オブジェクト＞スライス＞作成」の手順でスライスを作成した直後はショートカット（eg: option+command+K) でスライスオプションのウィンドが開きません。
    一度「矩形を選択→オブジェクト＞スライス＞スライスオプション」の手順でスライスオプションのウィンドを開くと以降はショートカットで同ウインドを開くことができるようになります。
    以前のバージョンからの症状ですが、バージョンがいくつか上がっても修正されないため報告いたします。

    2 votes

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    Under Review  ·  0 comments  ·  Other...  ·  Delete…  ·  Admin →
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11. 画像をコピー＆ペーストするとスライスの設定が消失します

    MacOSX 11.4
    Illustrator ver.25.3.1

    ドキュメント間で画像のコピー＆ペーストを行なうと、ペーストしたドキュメントの矩形に付与したスライスの設定が消失してしまいます。
    画像を含まないオブジェクトのコピー＆ペースト、ドキュメント間でのドラッグ＆ドロップによる画像の複製では再現しません。

    9 votes

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    3 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Under Review  ·  PCM Maro responded

    Illustrator 製品フィードバックへのご協力ありがとうございます。

    ご報告いただきました「スライス設定の消失」について、Mac / Win ともにリンク画像の場合にのみ再現することを確認いたしました。
    今後、検証を行ってまいります。
    情報のアップデートがありましたら、こちらでご報告いたします。

    今後ともよろしくお願いいたします。
    Illustrator チーム

12. Adobe illustraitor new beta version freezing with M1 chip

    I have recently upgraded to the Macboook pro M1 chip, and my adobe illustraior would not work at all, freezing and needing to force restart everytime I tried to use it. Adobe then released the Beta version, compatible with the Silicon M1 chip and I upgraded, however now it seems llike my Illustraitor has a lag.
    Every 5 seconds or couple of movements, the screen freezes for about 10 seconds and then catches up. I have restarted, reopened and no change. I am unsure of what else to do as work is now impossible, if anyone has experienced anything similar or any answers, they will be greatly appreciated!

    I have recently upgraded to the Macboook pro M1 chip, and my adobe illustraior would not work at all, freezing and needing to force restart everytime I tried to use it. Adobe then released the Beta version, compatible with the Silicon M1 chip and I upgraded, however now it seems llike my Illustraitor has a lag.
    Every 5 seconds or couple of movements, the screen freezes for about 10 seconds and then catches up. I have restarted, reopened and no change. I am unsure of what else to do as work is now impossible, if anyone has experienced anything similar… more

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13. Export for screens does not remember the last folder in the export path and always defaults back to PNG after quit

    When exporting for screens, I usually want SVG. When I quit and restart Illustrator, the last folder in the export path is forgotten. Additionally, Illustrator wants to export a PNG. I have to set both back to what they were before.

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14. Visible brush stroke using touchscreen desktop (MS Surface Studio)

    Whilst drawing directly by hand onto the screen of my Microsoft Surface Studio 2, occasionally Illustrator decides it isn't going to make the path I'm drawing visible. Use the mouse and the brush stroke is visible.

    I'm unsure if this issue is exclusive to this type of desktop (rare, I know), or if tablet / Wacom pad users experience this too? Either way, not knowing where you've drawn doesn't make life easy!

    1 vote

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15. Eyedropper applies colour to whole text in Text Area

    Illustrator 25.3.1 on MacOS Big Sur 11.4

    When I try to apply a text style to my selection using the eyedropper, it applies the colour to the whole text area (not just the selected text).

    In the vid: all the text becomes blue.

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    1 vote

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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16. Champ de texte invisible

    Tous les champs de texte ne sont plus visibles quand ils sont sélectionnés

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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17. "Not Responding" every 30 seconds

    1. Windows 10, Intel i9-9900K, 32GB Mem, Nvidia RTX 2060 Super
    2. Adobe Illustrator Desktop v25.3.1
    3. Open Illustrator
    4. Every 30 seconds, "Not Responding" appears and I am unable to perform any action for approximately 15 seconds

    I also received a System Compatibility Report- Video Intel(R) UHD Graphics 630. I ensured all drivers, windows, and illustrator are up to date. The issue still occurs.

    2 votes

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    2 comments  ·  Performance  ·  Delete…  ·  Admin →
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18. Illustrator file flattened when saved as .PSD (when 'write layers" is clicked on export)

    Windows 10 Photoshop 22.4.3, Illustrator 25.3.1
    When I export an Adobe Illustrator file as a .PSD and click "write layers", the file is flattened when I open it in Photoshop. The layers are not being retained.

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    10 votes

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    7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. BUG - Kann Umlaute ü und ö nicht per Tastatur eingeben

    Seit dem Update auf Illustrator 25.4 kann ich die Umlaute "ü" und "ä" nicht auf der Tastatur eingeben. Es wird einfach nichts eingetippt.

    Habe die vorherige Version 25.3.1 installiert und es ging wieder.

    Bitte dringend patchen!!!

    ---

    Windows 10 Pro 21H1, 19043.1110

    63 votes

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    43 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

20. Symbols in SVG-export flip vertically

    Windows 10, 25.3.1, 64 bit,
    File/Save as/SVG
    I have Symbols, yes, it's a symbol-library for the web, saving them as svg (which is best for editing them further) flips the y-axis.
    This problem was described first in 2014:
    https://stephaniewalter.design/blog/illustrator-messy-export-svg-symbols-moment/

    https://graphicdesign.stackexchange.com/questions/76574/adobe-illustrator-svg-upside-down-transform-matrix

    https://stackoverflow.com/questions/37679919/svg-use-tag-displays-an-svg-icon-upside-down

    Still, no change to this!

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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