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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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8134 results found

  1. Transparent items appearing as opaque

    Shape ontop is 10% opacity but appearing as 100%, but off the artboard is back to 10%

    1 vote

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    4 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  2. フォント「Bodoni 72 Bold」の小文字pについて

    フォント「Bodoni 72 Bold」で小文字pを打つとマルの下辺りに突起物ができる。上にも小さく。パスは正常なのでバグかと。
    バージョンは26.3.1

    1 vote

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  3. Adobe Illustrator: can't save the illustration, ID: -54.

    Same issue with some members here but I couldn't find solution. Can't save existing illustration file (in .pdf), have to "save as" new file. Really hope to get helps in detail showing how to fix this.

    1. Windows 10 Home - version 21H2, installed on this new computer on Apr. 8th 2022.
    2. Ai version 26.3.1 (latest version on Adobe Creative Cloud).
    3. The step: Saving an existing file (in .pdf). have to save as new file after even 01 modification in the file.
    4. Expected everything back to normal, can open file, make change(s) and just save it.
    5. File & video uploaded.
    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  4. White lines added around exported JPGs

    When I'm exporting images from Illustrator using 'Export Assets', often white lines or lighter lines are added on random edges of the images.

    Screenshot shows image in Illustrator and exported image showing lighter row of pixels on image edge.

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  5. SVG opening don't work anymore correctly

    I am not able anymore to see correctly SVG that are created from Flourish web application since 10 days. I attach a SVG that opens with a big "X" in the place of the supposed graphics

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  6. Plugin issues detected

    Some (not all) plugins do not work in Illustrator version 26.3.1. But they work fine in 26.2.1, also they work in all previous versions 26... and 25...
    I tried to fix it, followed the advice "Repair Visual C++ DLL (Windows)", but it did not help https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html?trackingid=TG8SLGS2&mv=in-product&mv2=ai

    Windows 10 Pro 21H2

    3 votes

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    3 comments  ·  Other...  ·  Admin →
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  7. Optical kerning issue in some Japanese fonts

    1. macOS Monterey（version 12.3.1）／Illustrator 26.3.1

    In optical kerning for many Japanese fonts,
    the space between characters is too narrow and some characters overlap.

    [1] AI26-0-3.jpg
    Illustrator 26.0.3
    Examples of character spacing with different weights in some fonts
    font-size:14Q

    [2] AI26-3-1.jpg
    Illustrator 26.3.1
    Examples of character spacing with different weights in some fonts
    font-size:14Q

    [3] AI26-3-1overlap1.jpg
    [4] AI26-3-1    overlap2.jpg
    [5] AI26-3-1_overlap3.jpg
    Illustrator 26.3.1
    Examples of character spacing in several sizes

    128 votes

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    Done (Available in Beta)  ·  4 comments  ·  Type, Fonts, Text  ·  Admin →
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  8. Zoom in command does not work

    1. Illustrator ver 26.3.1 (64 bit). My PC is SurfacePro7 with surface keyboard. GPU:Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz 1.50 GHz
    2. pressed "control + +"
    3. expected zoom in.
    4. As a result, guide (Cyan line) was shown as if I pressed "control + :". When I pressed "control + :", it also results in guide showing.
    5. I do not have video
    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  9. New Automatic file backup missing?

    Just updated to AI 26.3.1 and the new Automatic Backup checkbox is missing from File Handling preferences.

    Running macOS 10.5.7.

    4 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  10. Illustrator 26.2.1 unable to save as .ai or .pdf

    Details of your operating system
    Windows 10
    The version of Adobe Illustrator (desktop)
    26.2.1
    The steps you were taking when you experienced the issues
    Save blank Artboard OK, but when with text, it is not saving/responding... hang
    Your expected result and the actual result
    Expects file to be saved as .ai or .pdf.... Actual it hangs and not saving
    Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  11. Error al crear patrones

    Cuando uno crea patrones a la vez se crean como cuadrados que serparan lo patrones esta se puede ver cuando uno expande el objeto, pero tambien a la vez afecta en el diseño cuando lo llevamos a Photoshop.

    1 vote

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    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
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  12. Cannot modify Fill and Stroke color of objects

    Sometimes when the object is selected (think it is the select tool activated by A) I cannot modify the color of the stroke or fill. The popup menu that I usually use for this does not work.

    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  13. Vertical Adjustment in Transform pallet is working in reverse.

    The vertical adjustment of Transform Effect in the Appearance pallet is giving incorrect values (positive value for negative effects and negative value for positive effects). Menu path = Appearance Pallet/FX/Distort and Transform/Transform. In the second screen shot, the COPY of the red circle should be ABOVE the original by 300 pts according to the value in the vertical adjustment.

    1 vote

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  14. SVG Object IDs not exporting as unique

    Export As > SVG

    Object IDs: Unique

    The object IDs are not unique.

    I'm using the latest version of Illustrator.

    I need to export unique IDs because I'm placing multiple SVGs in one HTML page.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  15. keyboard shortcut(s) don't work

    I have a couple keyboard shortcuts that do not work. Among them are Ctrl-Shift-O to outline fonts. and Ctrl+] and Ctrl+[ to arrange. I only have one custom shortcut Ctrl+Shift+P to place objects.

    2 votes

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    2 comments  ·  User Interface  ·  Admin →
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  16. Illustrator2022　26.2.1　pdf保存時　線幅（pt)

    Illustrator2022　26.2.1　pdf保存時　線幅（pt)
    MacOS Catalina 10.15.7　特色オーバープリントした線幅がpdf形式へ別名保存時　／（X-4 2008 日本）またそれ以外でも線幅が変わってしまう。
    Illustrator2020　24.3.2　では問題なく保存可能です。

    1 vote

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    0 comments  ·  Strokes  ·  Admin →
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    Need More Info  ·  PCM Miyuki responded

    Higashi さま

    Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。

    いただきました情報について、もう少し詳しい情報を頂けますと幸いです。


    問題が発生したときに実行していた手順：

    1.

    2.

    3.

    4.

    などのように、不具合が発生するまでの手順を詳しくお知らせください。こちらで再現テストを行わせていただく際に必要な情報となります。


    追加の情報がございましたら追記をお願いいたします。

    （必要に応じて）スクリーンショットまたはビデオをアップロードしてください。


    どうぞよろしくお願いいたします。

  17. Offset path preview not working

    Offset path not working 1 in 20 cases. When I type a word, expand it and then try to create an offset path, I cannot turn the preview of the offset path. When this happens and I confirm the offset path, I cannot ungroup the the original text and the offset path. When I try to ungroup it, the text becomes the original again. It is very frustrating. I've tried to turn of the GPU preview, I have turned off my mac several times and I have reinstalled the Illustrator itself. Nothing seems to work. I used the offset path…

    1 vote

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  18. Illustrator doesnt let me "Save as" or open a new file on Macbook M1

    I have a Macbook air M1 with MacOs Monterey 12.2.1, Illustrator up to date 26.2.1 and for months I had been having an issue that happens anytime, when I want to Save as a file nothing happens or when I want to open a file directly from Illustrator nothing happens as well. And when it's a new file without a name it only let me saves it to Cloud when I close the doc. And whenever this inconvenient happen I have to close illustrator a re-open again the program and it's annoying because I'm waisting time and also I had…

    2 votes

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    1 comment  ·  Documents and Artboards  ·  Admin →
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  19. Illustrator 2022 GPU Preview freezes on file load/zoom/switch with RTX 2060 and RTX 3060

    Illustrator 2022 (26.2.1) freezes for up to 5 minutes when GPU Preview is enabled on file load, zoom, switch. The CPU usage rises to 99% during the freeze and a system level interruption is observed at the end of the freeze that lasts up to 10 seconds. A memory leak takes place after every freeze even after all files are closed. Only closing Illustrator entirely releases de the abnormally allocated memory. CPU Preview is not affected by this.

    The tested systems are:

    Setup 1:

    Windows 11 64-bit, 21H2, 22000.652
    Intel Core i7-9700F
    32 GB RAM - DDR4-2666 - Dual Channel…

    2 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  20. Copy/Pasting Art Causes "Save Changes" Prompt When Closing File

    If I copy the art in one document and paste it into another document, I will get the "Save changes to the AI document before closing?" prompt when I attempt to close the document from which the art has been copied, even though I have made no changes.

    AI never used to do this to my recollection. It's a nuisance and causes doubts when I've been distracted from one task, only to come back and have to verify whether any changes have actually been made.

    The majority of the time, no changes have been made but to be on the…

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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