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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7797 results found

  1. View Using GPU Gets Greyed Out Permanently with Outline Mode

    Hello, with fresh preferences, 'View using GPU' and scrubby zoom are enabled in Illustrator. if I turn on Outline Mode, Illustrator loses connection with my GPU. The 'View using GPU' option becomes greyed out and never restores. In order to get it back I have to delete my preferences. Here is my system info:

    Illustrator 25.1
    OS: Windows 10
    GPU: 2 x NVIDIA Titan Black
    RAM: 64 GB Memory
    GPU Driver: Driver 460.89
    Display: ASUS PQ321Q 4K

    100 votes

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  2. Eyedropper tool disappears - Illustrator 25.1 on Windows 10

    So after updating and opening Illustrator for the first time, the eyedropper tool is there, but after closing Illustrator and opening it back up, the tool is gone. I've rolled back Illustrator, re-updated it, reset the preferences and it still happens.

    3 votes

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    1 comment  ·  Tools  ·  Admin →
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  3. Problema con trasparenze ed altri problemi in AI 25.1 (Aggiornamento del 8/01/2021)

    In seguito all'ultimo aggiornamento (Illustrator 25.1 dell'8/01/2021) riporto i seguenti bug e malfunzionamenti:
    1) I poligoni vettoriali quando vengono messi in trasparenza non hanno il bordo bello pulito ma presentano una linea tutta frastagliata! (allego immagine)
    2) Ad ogni avvio dell'iMac nel cestino compare una cartella "Recovery Files" con cartelle "AIRobin" anche se AI non è andato in crash e non ha avuto arresti anomali di alcun tipo.

    Qualcuno sa aiutarmi e indicarmi soluzioni a questi problemi?
    Grazie

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  4. Font agent 9.6.1

    OS 10.13.6 High Sierra [don't want to upgrade OS yet]
    Illustrator 24.3
    Every time I open a file I get an error messgae saying that my 2015 plug ins need upgrading. Click to upgrade. I don't have 2015 plug ins. Suggestion from font agent is to upgrade Illustrator, can't do that as I don't want to upgrade OS.
    Solution dismiss error message every time, really tedious.
    What else can I do?

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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  5. Faillure when opening a Autocad Drawing wiht Text atrtributes

    When openinig a Autocad drawing whit textattributes it seems that this procudure also creates en second empty attribute layer whitch is not selectable
    but it still influencis de allign command in a not yet understandeble way

    1 vote

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  6. Quick keys did not import to Beta

    When opening Beta my preferences had to be exported from regular Illustrator and imported to Beta. No big deal there... workspaces imported but quick keys did not.

    2 votes

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  7. alt + Scroll wheel doesn't always zoom

    When holding down alt and scrolling in it takes multiple attempts to get Illustrator to respond.

    2 votes

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    0 comments  ·  Performance  ·  Admin →
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  8. 2 votes

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  9. artboards 1600% - 1700% zoom display error

    Dear Adobe, this an annoying feature or bug, which is always pursue me.

    When I select an artboard with double click, which contains an icon (64x64px), always give me a visual error.

    First time automatic switch to 1700% zoom, and mess up the pixels, looks like slips over the grid, arround 0.5 px.

    If I click on it one more, or zoom in and out, the pixels are jump to the right place.

    This is all time made me crazy because all of my icon need to be pixelperfect, always when I try to rename an icon, go to this…

    1 vote

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  10. Area-Type error when spaning over multiple pages

    Using a W10 pro with the last version of Adobe CC Illustrator.

    Steps:

    I have a small brochure that has some articles. I use area-type and there are some artciles that span over multiple pages. I format my text: font Myriad Regular 12pt, with fist-line indent 14pt and text alignement justify with last lign aligned left.
    In the case that the sentence splits at the end of the page, and continues on the next page, the rest of the sentence is shown with first-line indent (and it shouldn't). When selecting the text, the selection it shows you that there is…

    1 vote

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  11. Illustrator 2021 25.1 not opening files

    macOS Big Sur 11.1, Illustrator 25.1

    Double-clicking .ai files in finder launch Illustrator but the actual files do not open. If I drag the files to the Illustrator dock icon(after Illustrator is open) it will open one of the files (trying to open 8 files), then try thru open in File menu and select all 8 files, open a few of them.

    This did not happen until this last update.

    2 votes

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    0 comments  ·  Launch  ·  Admin →
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  12. Applescript commands error on Ai v25.1.

    Applescript: Execute Menu Command & select all on active artboard (the only ones I documented) Fail on Ai v25.1 (MacOS Catalina).

    Seems certain AS commands have broke with the newest update.

    Multiple AS errors occurred on two Macs, both were fixed by downgrading to v25.01.

    Thanks.

    1 vote

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  13. Hot Door CADtools 12 plug-in not working for Illustrator 25.1

    Hot Door CADtools 12 plug-in stopped working for the 25.1 update. The .aip file is in the illustrator plug-in folder, but all the toolbars have disappeared from illustrator and I can't figure out where they went or how to fix the issue...

    2 votes

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    0 comments  ·  Other...  ·  Admin →
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  14. Problem with dragging assets out of CC library

    I have noticed that when I press opt + drag assets out of the library it will occasionally make all the objects of the assets scattered and misplaced. This also happens to most of my colleagues so I believe it might not be ai version issue.

    My operating system is MacOS Catalina and my illustrator version is Illustrator 2021 25.0

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  15. Verification

    I just paid for, and downloaded a new illustrator app three days ago and it's already not working, when I opened the app this morning it asked to verify me, so I added my email, password , it asked for phone number, verified that , no problem. Yet, once it was all done , a blank window with a loading symbol kept popping up every 4 seconds or so for hours, when I try to close the windows my entire app shuts down, I tried everything there is.. but I can't even uninstall the app. I'm really helpless here and…

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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  16. Pipette

    Pipette is missing since last update.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  17. Cannot open any .ai file

    Windows 10 64-bit (latest update) and Illustrator v 25.1
    Opening a file from Explorer and with [File] > [Open...], yet the Illustrator application does not react. I also cannot open files that are stored in the cloud. There is no error, the app is just not responding, yet not crashing.

    Update: The issue is not with the files that I'm trying to open. They aren't corrupt or anything. I cannot even create a new project file. Templates wont load either. The hands-on tutorial do not start, too.

    2 votes

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  18. Artboard copying with hotkey [ bug ]

    macOS Catalina 10.15.7
    Illustrator 25.0.1

    • Select current artboard, option drag to copy
    • Artboard moves instead of creating a copy
    • When trying to undo, artboard returns to previous location while artwork remains in new location
    • Required to press undo 5-10 times as artwork slowly inches its way back to the original artboard
    2 votes

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  19. Illustrator won't preview changes in the transparency mask until I move the art.

    I just set up a new computer this morning and this is a new problem I have not dealt with before. Any edit I make to the transparency mask in an artwork does not preview until I move the artwork. Moving the view, zooming in and out etc doesn't udpate the preview, only moving the artwork. I tried turning off my GPU performance to see if that was causing some issue but it didn't change anything.

    2 votes

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  20. Make Free Transform Tool (E) duplicate objects with Alt held

    Windows 10 64bit... every version.
    AI version... 22, 23, 24, 25...

    Actual behavior: having the Free Transform Tool (E) on the screen disables the function of the 'Alt' key (duplicate) when holding and dragging artwork.

    Expected behavior: the Alt key function should duplicate artwork art as usual.

    It's one of those silent but infuriating bugs that has been around through all the versions for years now.

    2 votes

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    1 comment  ·  Tools  ·  Admin →
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