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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7840 results found

  1. Page orientation incorrect in new document panel

    Opening a new document and trying to make it 17"w x 11"h, the document opens at 11"w x 17"h.

    v25.1

    14 votes
    7 comments  ·  Other...  ·  Admin →
    How important is this to you?

  2. Gradient Edit Button Missing

    1 vote
    0 comments  ·  Tools  ·  Admin →
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  3. Can't select text. I have to drag over it but then I can't move the text box.

    When I open a file, I can select a text box one time. Then I have to drag over the text to select it. I can't move the text at all with the selection tool. I have to use my arrow keys.

    I've been using Illustrator professionally for 17 years. It gets slower with every update. I don't understand the need for changes when they make it harder to use.

    windows 10 64bit, illustrator 24.3

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  4. weird squiggly blue line shows up on fresh new artboard, tried closing and reopening, and its still there

    MAC Catalina

    1 vote
    1 comment  ·  Performance  ·  Admin →
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  5. File is corrupted

    I saved 2 different ai files and exported them as pdf or jpg and then opened them the next day to make edits and it deleted all the artboards but one on both. These were big files but they said they were saved before I closed it. Please help!

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  6. Comandi manuali tastier rapidi rimossi

    Con l'aggiornamento 2021 TUTTI i comandi manuali rapidi da tastiera si sono cancellati da soli (cmd v, cmq c ecc..).
    (Uso macbook pro 2015)

    1 vote
    0 comments  ·  Other...  ·  Admin →
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  7. Problemas na área de trabalho

    Não consigo alterar o modo da área de trabalho, ao selecionar algum modelo de área de trabalho, ele não se altera, as opções, Redefinir, Novo espaço de trabalho e Gerenciar espaços de trabalhos, estão inativas!
    Não sei mais o que fazer!

    2 votes
    2 comments  ·  Other...  ·  Admin →
    How important is this to you?

  8. BIG SUR M1 saving as PDF Illustrator 2020 cc.

    I want to save document and image as pdf as normal.
    goes through usual dialogs but saves as a white document / image pdf.

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  9. Cannot open cloud documents on another device

    I have an iMac and Macbook Pro both running Catalina, I am using both AI 2020 and 2021 (on both devices) as I have a plugin that is not yet supported on 2021.
    This problem occurs on both devices and both versions of AI, when I work on one device and save to cloud, I cannot then open the saved file on the other device. This works in both directions, no matter which device/version I create the file on. I have to close down illustrator completely and/or restart the device (which is crazy as it is so detrimental to workflow).…

    4 votes
    2 comments  ·  Documents and Artboards  ·  Admin →
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  10. Illustrator shutting down randomly without saving

    I am working as a Graphic Designer, so I use Illustrator very often. Lately it happens a lot, that Illustrator shuts itself down randomly. Guys this isn't fun...

    I am working on some projects for 2 -3 hours for nothing. Nothing is saved, not even if I do it manually from time to time. It's like playing russian roulette - will I keep my file? Won't I? Will I finish my project in time or will I have to start over AGAIN?! What is going on?

    If this keeps happening I am afraid I won't be able to use Adobe…

    2 votes
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

  11. Chinese fonts are mixed up

    Hi, in the iPad version you mixed the Chinese fonts up. When I want to write in simplified Chinese, I have to choose a font in traditional Chinese.. when I want to write in traditional Chinese, then I have to choose simplified Chinese ......

    1 vote
    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  12. File New greyed out

    When i open AI and go to file new the option to create was greyed out, if i choose another option like print, mobile etc i can still create a new doc, now that i opened a doc again i can see them in Recent. but when i go to Saved its still all greyed out. i tried deleting the preferences and reinstalling AI (latest version) but its still there.

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  13. Theme adobe color à du mal à charger

    1 vote
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  14. Libraries panel will not scroll after computer sleep

    Libraries panel will not scroll after computer sleep, need to restart illustrator to gain control of it again. MacOS 11.1 Big Sur, 2020 16" MacBook Pro Intel.

    1 vote
    0 comments  ·  Cloud, Libraries  ·  Admin →
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  15. After the newest update, when opening the software; the screen is coming up black every time.

    After the newest update, when opening the software; the screen is coming up black every time.

    1 vote
    0 comments  ·  Launch  ·  Admin →
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  16. Tools are all unusable

    MACOS 10.14.6 Illustrator 2021 cloud.
    Everything worked fine yesterday. New 2021 will not allow me to work on ANY project, old or new because the toolbox is locked. I launched Illustrator, opened a file, wanted to edit some text, selected the Type Tool, moved the cursor to the desired type and the cursor didn't change to the TYPE tool but showed a paintbrush with a locked icon attached. No matter which tool, or file (I tried several, also a NEW) the result was the same paintbrush icon.

    1 vote
    0 comments  ·  Other...  ·  Admin →
    How important is this to you?

  17. Appling Gradient Across Stroke for Brushes doesn’t work

    I have applied a gradient to my brush. I want to change the stroke so that the gradient is across the stroke. I click on that option, but the appearance of my stroke does not change.

    2 votes
    1 comment  ·  Brushes  ·  Admin →
    How important is this to you?

  18. Fill option not opening

    I have a new matchbook pro (2019) and since I have Installed adobe illustrator my fill option is not opening

    1 vote
    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  19. couldn't create a new document, it's doesn't work anymore and showing so laggy, please fix these bugs

    couldn't create a new document, it's doesn't work anymore and showing so laggy, please fix these bugs
    I think you should take better steps to solve it

    1 vote
    0 comments  ·  Documents and Artboards  ·  Admin →
    How important is this to you?

  20. Change case changes other things

    I used the change case tool and it removed my paragraph centering on my header line and the modified tab points.

    1 vote
    1 comment  ·  Print  ·  Admin →
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