8070 results found

1. Cannot open any .ai file

   Windows 10 64-bit (latest update) and Illustrator v 25.1
   Opening a file from Explorer and with [File] > [Open...], yet the Illustrator application does not react. I also cannot open files that are stored in the cloud. There is no error, the app is just not responding, yet not crashing.

   Update: The issue is not with the files that I'm trying to open. They aren't corrupt or anything. I cannot even create a new project file. Templates wont load either. The hands-on tutorial do not start, too.

   2 votes

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Artboard copying with hotkey [ bug ]

   macOS Catalina 10.15.7
   Illustrator 25.0.1

   • Select current artboard, option drag to copy
   • Artboard moves instead of creating a copy
   • When trying to undo, artboard returns to previous location while artwork remains in new location
   • Required to press undo 5-10 times as artwork slowly inches its way back to the original artboard
   2 votes

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   0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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3. Illustrator won't preview changes in the transparency mask until I move the art.

   I just set up a new computer this morning and this is a new problem I have not dealt with before. Any edit I make to the transparency mask in an artwork does not preview until I move the artwork. Moving the view, zooming in and out etc doesn't udpate the preview, only moving the artwork. I tried turning off my GPU performance to see if that was causing some issue but it didn't change anything.

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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4. Make Free Transform Tool (E) duplicate objects with Alt held

   Windows 10 64bit... every version.
   AI version... 22, 23, 24, 25...

   Actual behavior: having the Free Transform Tool (E) on the screen disables the function of the 'Alt' key (duplicate) when holding and dragging artwork.

   Expected behavior: the Alt key function should duplicate artwork art as usual.

   It's one of those silent but infuriating bugs that has been around through all the versions for years now.

   2 votes

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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5. Illustrator CC crashes every time i open a file and try to update links. Doesnt crash if i select IGNORE and then update the links from the

   Illustrator CC crashes every time i open a file and try to update links. Doesnt crash if i select IGNORE and then update the links from the links panel

   2 votes

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   0 comments  ·  Launch  ·  Delete…  ·  Admin →
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6. VBScript Internal Script Execution Error in version 25.1

   Running VBScripts from File > Other Scripts is not currently functional in the latest update- however the very same scripts work fine if the scripts are opened manually (and worked as expected from 'Other Scripts' in the previous version).

   Please fix!

   1 vote

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   0 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 25.2 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

7. Illustrator crushes

   I am using Macbook Air M1, illustrator crashes and freezes very frequent. I have to force shut down my Macbook Air, but this doesn't fixed the problem that I am facing, freezes can up to at least 10minutes.

   2 votes

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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8. Crashes on Unlock All

   Running Big Sur on an M1 Mac. Just upgraded to Illustrator 25.1, which crashes when using Unlock All.

   1 vote

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   0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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9. Opacity mask editing mode is broken, changes made are not visible unless Clip / Invert option is selected

   I am experiencing a very new issue with Illustrator: when I draw something upon an opacity mask, the effect is not shown in real time.

   Never happened something similar before.

   I'm trying different settings with CPU preview, and also the relevant flag in the preferences (Draw and modify in real time, under "Performance" tab, hte last line) but does not seem to affect.

   This has been happening since the latest update.

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   97 votes

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   84 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Adminrohitja (Admin, Adobe Illustrator) responded

   Hi Everyone,

   We have fixed this bug in our latest release – v 28.2.0 which is available worldwide now. Thanks for your patience on this.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

10. ritardo

    In Illustrator quando trascino con il mouse gli oggetti, se non aspetto un secondo dopo aver lasciato la pressione del mouse, l'oggetto si sposta come per inerzia dietro il successivo movimento del mouse poco quanto basta per non accorgersene e perdere allineamenti vari....

    1 vote

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    0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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11. Plugins Disappeared

    after updating to version 25.1
    the plugins in the "plugins folder"
    don't Load up
    when downgrade back to version 25.0.1
    Its work fine

    5 votes

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    1 comment  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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12. Adobe AI CC Fonts error question

    We recently encountered a "severe error" regarding FONT problem in Illustrator CC.

    There are TWO symptoms all regarding using MonoType Chinese Fonts(OpenType Embeddable Fonts) :

    1. Fonts size automatically decreased once we change the style, e.g. Regular > Bold.
    2. Fonts inside the "Cloud Assets" will automatically decrease its size randomly once we "Embedded" the assets.

    This error occurs probably after the update of AI CC 2021.25.105 (or maybe 1 or 2 versions prior not assure)

    Please investigate and revert us the solutions.

    Many thanks.

    (Attached are the screenshots of the errors)

    • 

    • 

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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13. (Applescript) do javascript command no longer works in Illustrator 2021(25.1)

    Bug report:
    When using AppleScript's do javascript in Illustrator 2021(25.1), nothing happens regardless of whether it is a file or text. The result will return a missing value. In 25.0.1, it works fine.

    https://community.adobe.com/t5/illustrator/applescript-do-javascript-command-no-longer-works-in-25-1/m-p/11737799?page=1&profile.language=en

    In the case of jsx files, it can be avoided by writing the following code. If the file extension is jsxbin, it cannot be executed. And arguments cannot be passed.

    -- solution 1
    tell application "Adobe Illustrator"
    open ("Macintosh HD:Users:username:Desktop:sample.jsx" as alias)
    end tell

    -- solution 2
    tell application "Finder"
    open ("Macintosh HD:Users:username:Desktop:sample.jsx" as alias) using ("Macintosh HD:Applications:Adobe Illustrator 2021:Adobe Illustrator. app:" as alias)
    end tell

    -- solution 3
    do shell script "open -a '/Applications/Adobe Illustrator 2021/Adobe Illustrator.app/' '/Users/username/Desktop/sample.jsx'"

    Environment:
    Illustrator 2021(25.1), macOS Mojave(10.14.6)

    Expected behavior:
    The target JavaScript will be executed.

    Japanese >
    (AppleScript) Illustrator 2021(25.1)でdo javascriptが動かない

    バグ内容：
    Illustrator 2021(25.1)でAppleScriptのdo javascriptを使用すると，渡すのがファイルでもテキストでも何も起きない。結果にはmissing valueが返る。25.0.1では正常に実行できる。

    https://community.adobe.com/t5/illustrator/applescript-do-javascript-command-no-longer-works-in-25-1/m-p/11737799?page=1&profile.language=en

    jsxファイルの場合，次のようなコードを書くことで回避できる。拡張子がjsxbinだと実行できない。argumentsは渡せない。

    -- solution 1
    tell application "Adobe Illustrator"
    open ("Macintosh HD:Users:username:Desktop:sample.jsx" as alias)
    end tell

    -- solution 2
    tell application "Finder"
    open ("Macintosh HD:Users:username:Desktop:sample.jsx" as alias) using ("Macintosh HD:Applications:Adobe Illustrator 2021:Adobe Illustrator. app:" as alias)
    end tell

    -- solution 3
    do shell script "open -a '/Applications/Adobe Illustrator 2021/Adobe Illustrator.app/' '/Users/username/Desktop/sample.jsx'"

    動作環境：
    Illustrator 2021(25.1), macOS Mojave(10.14.6)

    期待される動作：
    対象のJavaScriptが実行される。

    Bug report:
    When using AppleScript's do javascript in Illustrator 2021(25.1), nothing happens regardless of whether it is a file or text. The result will return a missing value. In 25.0.1, it works fine.

    https://community.adobe.com/t5/illustrator/applescript-do-javascript-command-no-longer-works-in-25-1/m-p/11737799?page=1&profile.language=en

    In the case of jsx files, it can be avoided by writing the following code. If the file extension is jsxbin, it cannot be executed. And arguments cannot be passed.

    -- solution 1
    tell application "Adobe Illustrator"
    open ("Macintosh HD:Users:username:Desktop:sample.jsx" as alias)
    end tell

    -- solution 2
    tell application "Finder"
    open ("Macintosh HD:Users:username:Desktop:sample.jsx" as alias) using ("Macintosh HD:Applications:Adobe Illustrator 2021:Adobe Illustrator. app:" as alias)
    end tell

    … more

    •  

    53 votes

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    4 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

14. problem with mesh

    What's the problem with mesh?
    Since the last update (January 12, 2021) the grid is displayed tilted.

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    1 vote

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    1 comment  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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15. Text stroke not smooth when set to 0.1mm

    the outline stroke of text is not smooth when set the stroke weight to 0.1mm

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    3 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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16. Unable to Switch from Eyedropper to Selection Tool

    When eyedropper is selected, I am unable to switch to selection tool using the short keys, only by clicking the button.

    1 vote

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    0 comments  ·  Tools  ·  Edit…  ·  Delete…  ·  Admin →
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17. Illustrator Scaling Maintain width and height not working

    Mojave
    iMac (Retina 5K, 27-inch, 2019)
    Illustrator Desktop 25.0.1

    If I want to scale not by proportion and have the link unselected. It still scales to proportion. I have to click the buttons a few time for it become "unstuck"
    and work how it should.

    1 vote

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    0 comments  ·  Properties Panel  ·  Edit…  ·  Delete…  ·  Admin →
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18. M1 laptop hang

    Adobe illustrator keeps hanging on me while
    Designing halfway. Sometimes it even hangs my own laptop. I know it hasn’t been optimised for m1 chip MacBook Pro (I’m using that currently) but sometimes it hangs so long that I’ve to force shut down my laptop and open up the file again. It’s just very unstable and buggy. Please help???

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    3 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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19. Pinselbibliothek falsche Sprache

    Windows 10 Pro Version 1909
    Illustrator 25.1

    Die Pinsel- und Symbolbibliothek ist in Dänischer Sprache - ich brauche Deutsch.

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    4 votes

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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20. I'm manually typing in a hex code and no color is changing
    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Edit…  ·  Delete…  ·  Admin →
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