Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7720 results found
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no preview of current work
the preview or where you work does not show rather it simply shows the previous page and does not change
1 vote -
The lines appear to be drawn when touching on the screen, but once pen is released the lines disperse
The lines appear to be drawn when touching on the screen, but once brush is released from the surface, the lines disperse as if they were never drawn,
2 votes -
Inconsistencies in adding gradient swatches in Adobe software and Adobe's instructions for Illustrator gradient swatches are incorrect
Only one of the methods listed on the Adobe Illustrator help page regarding adding gradient swatches actually works..
There is no 'Add to Swatches' button in the Gradient menu (in fact, there is no Gradient menu, only a Gradient panel).
Dragging the Gradient fill box from the Gradient Panel to the Swatches panel does absolutely nothing.
Furthermore, the instructions 'Click the swatches menu in the Swatches panel and choose New Swatch' fails to explain the fact that you need to have your gradient selected and active in the active Fill or Stroke boxes.
On top of all of this, all…
2 votes -
new project presets not appearing
I am starting a course to learn Adobe Illustrator. However, when I click on "create new" the dialogue box that opens only populates with Adobe Stock templates. No matter if I click print, web, or mobile there are no presets or options for me to change the project settings. Kind of hard to begin the course if I can't create a project with the specific setting for my assignments.
5 votes -
Selection Tool
When using the selection tool, I can't change the size of an object anymore.
4 votes -
Issues copying linked graphics from a multi-page PDF opened in Illustrator as links.
When opening a multi-page PDF in Illustrator, you have the option to import all pages as links for optimal performance. If there is bleed in the file, the size and scale of the graphic is correct UNTIL you copy/paste the link into the same or different document. Copying/pasting causes the linked graphic to resize:
- Open multi-page PDF with bleed in Illustrator and choose to Import PDF Pages as Links
- Select one of the linked graphics.
- Copy and paste into the same file (paste in front makes the issue more apparent).
- You will find the pasted graphic is now a different…
1 vote -
Error Recolor artwork Adobe Illustrator 2020 24.1.2
In the moment that updated the illustrator to the version 24.1.2, the module of Recolor Artwork doesn´t show the name of the color like in the past version of the software, I need a help with this, I use this module a lot.
1 vote -
Opening a file within Bridge
The document “ 2020SUMMER08_09.ai” could not be opened. AIRobin cannot open files in the “Adobe Illustrator document” format. IOS is 10.14.6 Version of Illustrator is Version 24.2.1
1 vote -
"save as" issue
MacBook Pro 15-inch
2,2 Ghz 6-core Intel i7
16GB memory 2400MHz DDR4
macOS Catalina
Illustrator 2020 v.24.1.2When I press cmd + save, it saves but then asks me to save again.
Please see the link below for the screen recording I made.
https://www.dropbox.com/sh/z7kycdcuoohqzz8/AACxbgR9OuX9S_fEmnrZkivaa?dl=0
Please advise.
I have had no communication since my last post.
Thanks.
Mike Britz1 vote -
Actions don't work with function keys in Illustrator 2020
In CS6 the function keys worked fine to invoke actions. In Illustrator CC 2020 the function keys operate as Mac function keys but can't be used to invoke an action. For example, I have Shift + F3 programmed in AI to save a file as .PNG to the current disk. I know the action does what it should because when I double-click it in the Actions menu it works fine. When I press shift+F3, I get the multi-file window, which is the native Mac keyboard function for F3. It's as if the programmers forgot to override the Mac function keys…
2 votes -
CSS Properties: Generated CSS selectors are wrong sometimes
Hi.
OS: Windows 10 x64
Illustrator: 24.1.2 and older versionsSteps:
I have drawn two paths (shapes) on the same layer.
I have given these names:
abc1 and abc11 to each pathWhen I select one of them, the generated css in CSS properties panel is ok, the selector's name is right. The issue happens just when I select both paths at the same time and try to generate the CSS.
The selector name for abc11, is changed wrongly to abc111 (an extra 1 at the end).
Expected result:
.abc1
{
position : absolute ;
left : 120px;
top :…1 vote -
4 votes
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For some reason I can create a bar graph but not it's not allowing me to create a pie graph?
For some reason I can create a bar graph but not it's not allowing me to create a pie graph?
1 vote -
Cannot activate new fonts
I'm using Illustrator 24.1.2 with a creative cloud student subscription on Mac OS Catalina. When I try to activate any font not installed locally, the activation process will go on for five minutes, then terminate itself. No font would be installed. I Googled around for similar problems, and many suggested looking at the "Font" tab of the creative cloud app. I don't have that tab. The only tab in my creative cloud app is "Apps".
1 vote -
template outline visuals out of scale
When I open illustrator, the outlines of the different visual templates are overlapping the text below... Looks pretty sloppy, Adobe.
2 votes -
Symbol disappears when edited in place
When you have a symbol on the artboard, double click it to go into isolation mode, make some changes, exit isolation mode — the symbol disappears from the artboard.
2 votes -
Copy/pasting envelope changes fill
Mac OSX 10.14.6
AI 23.0.6Fill inside envelope distort changes when pasted into another file
1 vote -
"Save as" Illustrator bug
Hi. I have the latest 2020 version of Illustrator 24.1.2.
When I press "Command" + "S" it starts to save. Once it is finished saving it used to have an asterisk in the file name that disappears to indicate that it has been saved. The asterisk no longer disappears. It remains.
Then when I close after saving it gives me the attached "save" box, and says that "if I don't save my changes will be lost", but if I click "Command" + "S" and then close without saving it does save.
It makes things very slow. I can't work like…2 votes -
Adobe Illustrator 2020 (24.1.2)-The latest updated version KEEPS CRASHING on MacOS Mojave
Hi
I'm having crashing issues with the simplest movements like dragging, changing the type sizes, accidentally double-clicking etc.
First the screen freezes.
Later everything goes blank/my screen sometimes goes full black and forced shutdown follows.
I'm using Macbook Air - MacOs Mojave version 10.14.6. (1.6 GHz Intel Core i5/ 8 GB 1600 MHz DDR3).
This is happening every time I open up AI without exception.
Note: When I started my computer in safe mode-AI is working normally.
What should we do?
Thanks in advance.6 votesPlease follow the steps listed in this link to share the crash log to Illustrator team, this will help us investigate and fix this issue. https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html
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Locked Layers won't allow file to save
If layers are locked, AI file won't save and close. It will continue to prompt you to save multiple times but won't allow you to close the file due to the asterisk. The asterisk will only leave if you save the file with the layers unlocked.
1 vote
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