7722 results found

1. Illustrator CC 2019 Will Not Save or Save As on Mac OS Mojave

   I use a Macbook Pro mid 2015 with 16 GB RAM and Mac OSX Mojave 10.14.4. I just updated from CC 2018 to CC2019 at most a week ago. I wish I could go back, because at least in CC 2018 I could save.

   When I tried saving a file I have already saved before, with this newest version of the program even, it gives me the error message of "file not found." I go and try to open the file, make sure I'm not just working on a different version, and that "file is already open."

   I try to make a new document, go to save the document. I receive error "cannot save file. .278"

   What does that even mean?

   Restarting my work isn't really an option at this point, either. Please get it fixed quickly. Dealing with a shoddy program is not what I would expect for the price I pay every month.

   I use a Macbook Pro mid 2015 with 16 GB RAM and Mac OSX Mojave 10.14.4. I just updated from CC 2018 to CC2019 at most a week ago. I wish I could go back, because at least in CC 2018 I could save.

   When I tried saving a file I have already saved before, with this newest version of the program even, it gives me the error message of "file not found." I go and try to open the file, make sure I'm not just working on a different version, and that "file is already open."

   I try to… more

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Selection Tool Bugging Out In Catalina

   In addition to the Save/Save As issues as described in previous posts, I've also noticed that the selection tool randomly quits working. Specifically, the bounding box disappears and you can't reinitialize it and you certainly can't scale or select. Need to do a full restart of the app to correct.

   MacBook Pro 15-inch, 2018 (2.9 GHz 6-Core Intel Core i9)
   Mac OS Catalina 10.15
   AI 23.1.1

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3. Frequent crash Illustrator 2019 23.1.1.

   Crashes 4-8 times a day, just like that. Illustrator crashes even if you just walk away from the computer and do nothing. Then he just closes the program. Without notification. When opening the file again, he will only give a message that he has saved it as a 'recovered' file.

   macOS Mojave (versie 10.14.6)

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4. Dropbox saving issue

   When I try to save a new file on, save as and choose it to save on dropbox. The folder I've selected that I want my file in, immediately start syncing all my online-only files to local.

   Please see attached for visual explanation.

   Does any1 know a way to work around this?

   Thank you

   • 

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5. clipping mask bugs...

   I'm currently using a latest CC version Ai and i encounter a problem/bug. When i create a clipping mask on a multiple objects for a final file. For example: An A4 artboard, i just did a last step clipping mask into A4 size and save it. Then i close the file. when i reopen the same file, my multiple objects all becoming a flatten object?? (Can't be select separately). This issue really give me a heart attack.

   It happened on my vector artwork and image combined vector file twice so far. Which i not dare to use clipping mask recently. PLEASE help to look into this bug issue, Thanks!

   Regards,
   Edwin Yuen
   (Adobe user)

   I'm currently using a latest CC version Ai and i encounter a problem/bug. When i create a clipping mask on a multiple objects for a final file. For example: An A4 artboard, i just did a last step clipping mask into A4 size and save it. Then i close the file. when i reopen the same file, my multiple objects all becoming a flatten object?? (Can't be select separately). This issue really give me a heart attack.

   It happened on my vector artwork and image combined vector file twice so far. Which i not dare to use clipping mask recently.… more

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   0 comments  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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6. yellowish tint background within jpg file

   I updated the illustrator 23.1 and yellowish tint is still there among my jpg file. how can I get rid of it?

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7. randomly shutting off and not saving

   so im in a digital arts class at my school so i dont know much about the computers, i am was working on a project and i was just about finished with my outline after 1 hour 32 minutes of work and the Illustrator just shuts off randomly and i go to open the app back up again and it didn't save. This better get fixed, and if it doesn't me and my teacher aggreed we will go to something else if we have to.

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8. Deleting a control handle with Anchor Point Tool

   I like the fact that you can eliminate a control handle on a closed shape by selecting the Convert Anchor Pt. Tool and click the handle. Problem is... when you have the Pen Tool and you hold option to access the Convert Anchor Pt. Tool, it will not delete the handle. What is up???

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9. No touchpad gestures on Windows 10 devices (with precision touchpad)

   Gestures on the touchpad are currently not supported in nearly all Adobe CC Apps, Illustrator being one of them.

   On Windows 10, there is no way to scroll diagonally on a touchpad, nor can you use a "pinch to zoom (in/out)" gesture. Scrolling is limited to horizontal and vertical dimensions, there is no panning.

   I'm using a Surface Book 2. With its touchscreen, I am able to use these gestures. On the touchpad however, this isn't possible.

   My workflow is heavily slowed down by this. I've been using a Macbook before and all gestures were supported - why isn't that the case on Windows?

   Microsoft provides precision touchpad drivers for many devices. These drivers create a great touchpad experience on any device using them. It's the way forward for Windows 10 laptops. Many programs use this, so there is no excuse why Adobe couldn't.

   I would love being able to use these gestures. They would speed up everyone's workflow significantly and create an ease of use I come to expect from all of the Adobe CC Apps.

   In Adobe XD, these gestures are available, although they are aren't smooth and a bit unresponsive. I'd suggest to fix those ones too.

   Gestures on the touchpad are currently not supported in nearly all Adobe CC Apps, Illustrator being one of them.

   On Windows 10, there is no way to scroll diagonally on a touchpad, nor can you use a "pinch to zoom (in/out)" gesture. Scrolling is limited to horizontal and vertical dimensions, there is no panning.

   I'm using a Surface Book 2. With its touchscreen, I am able to use these gestures. On the touchpad however, this isn't possible.

   My workflow is heavily slowed down by this. I've been using a Macbook before and all gestures were supported - why isn't that… more

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   3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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10. Problem with tracing feature

    Hi.
    I have a problem with tracing feature. Never have I been able to use this feature, not once. Each time the error message appears: "Can not be fully executed because an unknown problem has occurred (CANT)".
    Why is that?
    Can someone help me?

    3 votes

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    0 comments  ·  Gradients  ·  Delete…  ·  Admin →
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11. overprint

    Look at Problems in Picture. Help me pls.

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Edit…  ·  Delete…  ·  Admin →
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12. user defined brushes not available

    Just updated to 23.1.1 and notice that my user defined brushes are not available (grayed out).

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13. Roland Cut Studio Extension missing

    No matter how I uninstall/reinstall my vinyl cutter... it wont show up under extensions in illustrator 2019

    I've needed to use the 2018 version to use roland cut studio.

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14. Colors in vector art cannot be changed unless all old swatches are deleted first

    If I want to change certain colors in a vector illustration, I cannot just go into edit colors > recolor artwork and change them. I must first delete the original swatches and then change the colors or else the colors will revert back to their original values. I think that old swatches should be unlinked from artwork if they are changed.

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    0 comments  ·  Colors, Swatches, Patterns  ·  Edit…  ·  Delete…  ·  Admin →
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15. Print Dialog Error Happening Every Day

    Everyday after about four to six hours of use I go to print a file and get this bug. It renders the software unusable and I have to force quit the program and restart to get my recovered files. I really have no idea what is causing this error.

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16. GPU start

    Hi there, here is my issue what i found.

    Create new file, start working - illustrator is little bit slow. In Preferencies i switch on GPU - everything works perfect. After work i close Illustrator app. Next launch I see the home screen but everytime if I want to open new file or file I was working on before Illustrator freeze and does not work.
    Only working solution for this issue is from home screen go to preferencies switch GPU of - open document - switch GPU ON and after that I can continue on my work.

    My HW configuration: MSI Prestige P75 9SE, Intel Core i7 9th gen, NVIDIA GeForce RTX 2060, Windows 10 Pro, RAM 16GB

    Hi there, here is my issue what i found.

    Create new file, start working - illustrator is little bit slow. In Preferencies i switch on GPU - everything works perfect. After work i close Illustrator app. Next launch I see the home screen but everytime if I want to open new file or file I was working on before Illustrator freeze and does not work.
    Only working solution for this issue is from home screen go to preferencies switch GPU of - open document - switch GPU ON and after that I can continue on my work.

    My HW configuration:… more

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17. Grouped Objects Resizing Errors & Inconsistency

    macOS Mojave 10.14.5
    Illustrator 23.0.6 - ( issue has existed through many versions / upgrades )
    —

    I thought that I had successfully reported this particular issue in the recent past, but cannot find it in a search, so am re-reporting. My apologizes if I'm doubling up.

    The Process :

    Let's say I have multiple objects of various width and height sizes — e.g. to keep things simple, let's say one object is 4in w x 4in h, and another is 6in w x 4in h.

    I then position/possibly-resize the multiple objects precisely and group them together so that their resulting total group's width and height is either non-fractional, positive integers — e.g. 12in w x 4in h — or systematic, fractional numbers — e.g. 12.25in w x 4.25in h … at times using a separate, deleted-after-use "shim" vector shape at the exact size I want the total group to be, to align (not snap-to) the multiple objects to.

    After checking that the total group is the exact size that I want, I then (with any "shims" removed) upsize or downsize the group incrementally — e.g. say, by 1.5x, 2x, 3x etc.

    The Problem :

    In many instances, this upsizing or downsizing has unexpected/unintended results — e.g. upsizing a group sized 12in w x 4in h by 2x, should yield a result of 24in w x 8in h, but in my experience, may yield something like 24.0001in w x 7.9998in h. Many times the size discrepancies will remain but change slightly, if I attempt to start-over and re-do my steps.

    Despite these types of size discrepancies not being optically discernable, it can be very frustrating, especially in instances where another designer or vendor I am needing to share files with, is planning to be able to precisely scale things up and down.

    -
    bp

    macOS Mojave 10.14.5
    Illustrator 23.0.6 - ( issue has existed through many versions / upgrades )
    —

    I thought that I had successfully reported this particular issue in the recent past, but cannot find it in a search, so am re-reporting. My apologizes if I'm doubling up.

    The Process :

    Let's say I have multiple objects of various width and height sizes — e.g. to keep things simple, let's say one object is 4in w x 4in h, and another is 6in w x 4in h.

    I then position/possibly-resize the multiple objects precisely and group them together so that their… more

    4 votes

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18. An unknown error has occured

    Windows 10, Enterprise

    I was working on a file, and have been saving file regularly in between. But on one artboard when am placing an object, i am not able to save the file. Error pops up. I tried to snip the object and placed it as image still error is popping.
    I tried locking and unlocking layers, no use.
    And if i remove tat from art board, i am able to save. What sort of error is that, am not understanding.
    This is like the file has reached a limit, if we add one more object or image or anything, it wont let me save and error pops up.
    Please help sort this out. I guess am not the only one facing this issue.

    Windows 10, Enterprise

    I was working on a file, and have been saving file regularly in between. But on one artboard when am placing an object, i am not able to save the file. Error pops up. I tried to snip the object and placed it as image still error is popping.
    I tried locking and unlocking layers, no use.
    And if i remove tat from art board, i am able to save. What sort of error is that, am not understanding.
    This is like the file has reached a limit, if we add one more object or image or… more

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    5 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Font scrolling

    When scrolling through fonts and selecting, it starts over from the beginning instead of where I left off, causing frustration and time.

    3 votes

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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20. Can't save files in Catalina

    With the new OS Catalina, Illustrator no longer can save, save as or export any file. This is a critical issue. Not sure how it would be missed in testing. is it a known issue and being worked on?

    74 votes

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    91 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.0

    For the issue where you are encountering “An unknown error has occurred” while saving the document then please go to the following link to track the status of this issue:
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-v-24-generic-error-while-saving-files-disappear

    Warm Regards,
    Illustrator Team