8067 results found

1. crash when saving on Illustrator 24.0.2 with PDF compatible option checked

   The size of my work is large (around 2400 x 2400 mm), and every time I save with PDF compatible options checked the window turned white with (not responding) written on it. I even can't save my work properly. what's wrong with you guys.
   please learn from IE downfall, adobe...

   Specs:
   Intel i7-7700HQ
   32GB RAM
   Intel HD Graphics 630 Integrated Graphics
   NVIDIA GeForce GTX 1050 4GB Dedicated VRAM

   2 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. can't over-write existing file

   Mac OS 10.14 - Illustrator 24.0.2

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. Multiple Users Open Same File and Overwrite Work

   Operating System: Windows 10 Pro
   When I have a file open, my coworker can open the file and does not get notified that the file is already opened or locked. He can work in the file and save, and it overwrites my version. Then when I go to save, I get notified that the file was 'modified outside of Illustrator, do I want to continue?" If you click yes, it overwrites his work and his work is lost. Is this a bug that it does not indicate that the file is already open by another user?

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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4. Can't save .ai file, Illustrator crashes

   When I try to save my .ai file, I get the error: "Illustrator is unable to save this document due to some unexpected errors." When I try to save a second time after this message, Illustrator crashes.
   I've tried all the fixes in this bug and none of them work: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-ai-2020-v-24-unknown-error-while-saving
   Video of the crash here (I'm using cmd+s to save): https://www.dropbox.com/s/1vxcpo1z0712hpr/illustratorcrash.mov?dl=0
   Operating system: Mac Mojave 10.14.6
   Illustrator: 2020 24.0.1
   Pleeease help me, I can't get any work done.

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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5. Text with missing fonts do not always highlight

   Even though "Highlight Substitute Fonts" is enabled in Preferences, text is not always highlighted when a font is missing. Expected behavior is for text with missing fonts to be highlighted in pink when this feature is enabled.

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   5 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,

   Thanks for reporting this issue, Illustrator Team really appreciate this.
   We are able to reproduce this issue, investigating this further.

   Regards
   Ankit Goyal

6. PDF Export/Save .joboptions not appearing; cannot use PDF/X-4:2010 Standard joboptions

   Adobe PDF Export presets (.joboptions) that work in ID, PS do not appear as options in Save As > PDF in AI.

   Edit > Adobe PDF Presets... show they are installed. Attempting to Install them manually returns an error: "The preset '[XX.joboptions]' is not recognized as a valid .joboptions file." They cannot be Edited nor Exported from this dialog. (Even though they can be Edited and reimported in other apps.)

   Affected presets use PDF/X-4:2010 Standard.

   Illustrator requires PDF Export presets specifying Standard PDF/X-4:2007 or lower/None.

   Creating new presets within Illustrator and selecting "Standard: PDF/X-4:2010" in the dialog actually creates .joboptions files specifying compliance with PDF/X-4:2007.

   This can be verified by opening the .joboptions files in a text editor. (I used BBEdit.)

   Simply opening a non-working preset (works in ID & PS, but not available in AI) as text and changing the line:

   /CheckCompliance [
   /PDFX4:2010

   ... to PDFX4:2007 renders the preset functional again.

   This has been tested on Illustrator versions CC 2017, 2019, and 2020 on multiple machines; Mac OS Sierra, High Sierra, Mojave.

   this follows from this Adobe Support forum thread:
   https://community.adobe.com/t5/illustrator/my-adobe-pdf-presets-don-t-show-up-in-illustrator-cc/m-p/10861208#M162030

   Steps to recreate:

   Create a PDF preset within ID (any version after CC 2015) that specifies Standard: PDF/X-4:2010.

   Verify this same preset is valid and functional in ID & PS.

   Open any file in AI (versions 2015-2020). File > Save As with option Format: Adobe PDF. In the Save as Adobe PDF options dialog, under "Adobe PDF Presets:" the custom .joboptions file is not present in the list.

   Under Edit > Adobe PDF Presets... in the list of installed presets, the custom .joboptions file is listed. Selecting it, both Export and Edit are grayed out.

   Selecting "Import" and selecting the same .joboptions file returns an error: "...not a valid .joboptions file."

   Create a New PDF preset within Illustrator. Specify "Standard: PDF/X-4:2010." (2010 is the only X-4 option.)

   Verify Edit and Export options are not grayed out and function.

   Verify preset works in ID & PS.

   Open both presets (Mac OS: /Users/[username]/Library/Application Support/Adobe/Adobe PDF/Settings/) with a text editor.

   Find the lines beginning with: "/CheckCompliance" and the immediate line after:

   Files created in ID will read:

   /CheckCompliance [
   /PDFX4:2010

   Files created in AI will read:

   /CheckCompliance [
   /PDFX4:2007

   In AI (Edit > Adobe PDF Presets) and ID (File > Adobe PDF Presets > Define...) both report "Standards Compliance: PDF/X-4 2010"

   In text editor, for preset created in ID, manually change:

   /CheckCompliance [
   /PDFX4:2010

   to "/PDFX4:2007" — Save preset.

   Verify PDF preset that was previously unavailable in AI, File > Save As, Format: Adobe PDF is now present and functional.

   Under Edit > Adobe PDF Presets... preset now has Export and Edit buttons enabled. (Preset still reports "Standards Compliance: PDF/X-4 2010")

   Resolution: Either create all PDF/X-4 standards-compliant PDF export presets within Illustrator for the rest of the CC suite; or manually edit all .joboptions files created for PDF/X-4 standards-compliance from "2010" to "2007."

   This may present an issue where strict adherence to the 2010 version of the standard is critical and required. Although PDF's are exported with "2010" selected, they are actually only compliant with 2007, the only version AI understands.

   Adobe PDF Export presets (.joboptions) that work in ID, PS do not appear as options in Save As > PDF in AI.

   Edit > Adobe PDF Presets... show they are installed. Attempting to Install them manually returns an error: "The preset '[XX.joboptions]' is not recognized as a valid .joboptions file." They cannot be Edited nor Exported from this dialog. (Even though they can be Edited and reimported in other apps.)

   Affected presets use PDF/X-4:2010 Standard.

   Illustrator requires PDF Export presets specifying Standard PDF/X-4:2007 or lower/None.

   Creating new presets within Illustrator and selecting "Standard: PDF/X-4:2010" in the dialog actually creates .joboptions… more

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

7. White disappears and Colour change on export

   White disappears and colours change on export.
   INSANE.

   Mac 0S 10.13.06
   Illustrator 24

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   0 comments  ·  Colors, Swatches, Patterns  ·  Edit…  ·  Delete…  ·  Admin →
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8. White disappears on export

   White disappears on export. Trying to save a jpeg.

   This is not the first time I've experienced this.

   I HATE that you insist on calling BUGS — IDEAS.

   Adobe is the buggiest software on the planet.

   Mac 0S 10.13.06
   Illustrator 24

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   0 comments  ·  Colors, Swatches, Patterns  ·  Edit…  ·  Delete…  ·  Admin →
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9. Character styles do not allow for optical alignments and kerning

   Paragraph style applied to text area does not allow for optical margin alignment.

   Not sure why this is happening but one paragraph style will let me kern punctuation outside of the box, and then another one will not. Instead, the character styles flicker around as I kern and will not change.

   Converting the paragraph style to another one fixes this issue - but reappears when I apply the intended style.

   Mac OSX Catalina.

   Shown - top: Un-kernable
   Bottom: kernable

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   3 votes

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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10. Help > Illustrator Help goes to marketing page

    Selecting Illustrator Help from the Help menu no longer links to Illustrator information and search links, but goes to a generic CC marketing page. From there, there is no clear path, and it requires at least two more clicks, in addition to having to figure out which are the appropriate links to follow. This is not helpful, and takes time away from productive work.

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    1 comment  ·  Learning and Help  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Help > Illustrator Help now opens the Discover panel, with the immediate in-app access to articles, with the search option.

11. in Version 24.02 when trying to export a single PDF with all art boards AI will only export single pages, why?

    I updated to 24.02 this morning and now I am unable to save PDF files as multi-page documents. No matter what setting I select AI will only export whatever artboard I am currently working on at the time of export. This was not an issue for me yesterday. So frustrated.

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. Cannot save document when title is blank

    In version 24.0.2 when creating a document with no title you are unable to save.

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    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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13. Very small AI file but super slow - can't even pan.

    I have floor plans that I exported from DWG to 2007 DXF. I then imported to AI to do graphic edits. I'm using AI 2020.

    This was done a long time ago and the AI file has always been extremely slow but I've managed to work with it to the point it is now. But I'm getting super sick of how it can barely handle me panning across the artboards and now dashed lines won't show up as dashed lines either. Help!

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    2 votes

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    2 comments  ·  Performance  ·  Delete…  ·  Admin →
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14. Linked images are broken when open a AI file on a different computer

    I work with a AI file and some placed image as links.
    If I try to open that file on a different computer i shows all the images links as broken. I need to fix each path evrytime.
    Why the link are not related instead of fullpath?

    1 vote

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    0 comments  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
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15. Unwanted emails from Adobe

    Why am I getting spammed twice a day with 20-60 illustrator bug messages.? My company quarantines these unwanted messages. I get nothing out of them and I cannot turn them off.

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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16. Asset Export not respecting Clipping Mask on image

    When dragging an image with a clipping mask into Asset Export it will add a white border and export at the original image size, not the clipped size

    9 votes

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  Adminrohitja (Admin, Adobe Illustrator) responded

    Hi,

    Gentle Reminder.

    Please share the given details at ShareWithAI@adobe.com
    1) If the issue is reproducible on latest build 25.2.3?
    2) Is multiple AI versions installed in your system? If yes, please share the details.
    3) Some video & Test file for our reference.

    Thanks,
    Illustrator team

    Also, please mention the title of this issue as the subject of the mail.

    Thanks

17. My AI 2020 version is lagging a lot when I use color groups , is unusable . I use a Lenovo Flex 5

    My AI 2020 version is lagging a lot when I use color groups , is unusable . I use a Lenovo Flex 5

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    0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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18. Extrude not working as expected in AI 2020

    The extrude and bevel tool, is not working at all, compared to prior versions. Shading is not working, the full extrusion only works when adding perspective degrees to the bevel... It's all a broken mess, and the rotation tool is not working either. Rotating a square chops off a corners, puts it inside a mask, and needs to be pulled out of the layer to get the desired outcome.

    What happened?

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    3 votes

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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19. Doesn't Copy to new artboard NOR all artboards

    Doesn't work consistently when i try to copy and paste from one art board to another artboard. I need the shapes to be in the exact same spot on the other artboard, and not eyeball it.

    Same thing when copying to all artboards. Sometimes it just pastes off in the distance somewhere...NOT on an artboard.

    3 votes

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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20. Alt+drag to duplicate from center not snapping to grid

    As described, if you Alt+drag object to duplicate from center point, it won't snap to the grid. If you drag not from the center point, it will snap normally.
    Is this a feature or a bug?

    Feel free to watch the example video below.

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    1 vote

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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