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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7710 results found

  1. Error de bloqueo

    Al utilizar el programa se queda colgado y me obliga a forzar salida. Luego de cerrarlo me tira que es un error de bloqueo.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  2. Fill opacity, rgba color results in no color

    Released Version of Illustrator (28.0)
    Problem Description:
    I can change the opacity of an element fill using fill-opacity attribute or by adding the fill like this: fill="rgba(12, 12, 12, 0.5)". But seems rgba color is not recognizable by AI, we see such element as black. If we save this as svg (save as -> svg), we can see that such elements do not have color at all, that why we see them as black.
    Workaround: To avoid it we can use fill-opacity instead of rgba. But then, if we save such svg in the way like file -> export ->…

    1 vote

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  3. SVG files with tabular-lining opened in Illustrator doesn't work properly

    Problem decription:

    An SVG file with tabular-lining text property applied to text doesn't work properly when opened in Illustrator (text is not aligned).

    Use the following steps to reproduce the issue:

    download attached BarlowCondTabularLining.txt file
    replace .txt with.svg (unable to load an SVG file)
    import the file to Adobe Illustrator
    open this file in Google Chrome (or any other browser) to visually see the difference
    Actuall result: Google Chrome: Values are alined on decimal point. Adobe Illustrator: Values are not aligned

    Expected result: Google Chrome: Values are alined on decimal point. Adobe Illustrator: Values are alined on decimal point.

    1 vote

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  4. 1 vote

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  5. Incorrect handling of mouse clicks on the Home Screen

    On the Home Screen (Preferences > General > Show the Home Screen When No Documents Are Open) the tiles representing the recent documents handle mouse clicks incorrectly.

    Currently, to register a MOUSE CLICK event and open the clicked document, the position of the mouse cursor during the MOUSE DOWN event and the subsequent MOUSE UP event must be exactly the same.

    Normally, to register a click it's enough that both DOWN and UP events occur within the same active area. It means that the mouse cursor can move while the mouse button is down (between the DOWN and UP events),…

    2 votes

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  6. The work area moves by itself

    The workspace moves by itself, I can't stop it, the arrows for moving in the program don't work, it's impossible to work in Adobe programs

    1 vote

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  7. プレビューを終了できません。指定した処理を実行できませんでした。

    プレビューができない。

    ショートカットキーでグループ解除を繰り返し行っているとアートボード以外がすべて黒塗り状態になりAi操作不可能、反応なしに(Windowsキーからweb等は開けPCは正常に動く)。PC再起動でファイルは開けたがプレビューが出来ない状態(線画)CPUアウトラインになる。PC再起動とAi再インストールを繰り返し行う。
    表示操作 ショートカット操作でプレビューを行うにもプレビューを終了できません。指定した処理を実行できませんでした。と出て改善しない。

    OS: Windows11 Pro Intel 1265h RAM32G
    アプリのバージョン再インストール前: Illustrator CC 2023 ver.28

    2 votes

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    1 comment  ·  Other...  ·  Admin →
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  8. Align to artboard can't change to Align selected objects

    The default Align Artboard button cannot be changed to Align selected objects.
    The version I am using is 28.0, mac system. I can't perform the point alignment operation, it will automatically perform the 'Align Artboard' function. 'Align' is a frequently used feature, so please fix it as soon as possible. Thanks

    1 vote

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  9. グループ解除のエラー

    データ作成中にグループ化したデザインをグループ解除を行なっても複数回行わないと解除されなくなっております。以前はデザイン全体を囲わなくてもグループ化されたデータを選択でも解除が1度でできております。1度で解錠できるように設定を見直していただきたい

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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  10. Text to Vector prompt doesn't work

    When I write a prompt and hit 'generate', the bar loads as normal but then produces an error message saying, "Something went wrong, try again".
    This also doesn't work for the sample prompts provided by the program.

    2 votes

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    1 comment  ·  Tools  ·  Admin →
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  11. 「Illustratorの編集機能を保持」の不具合? / trouble of "preserve illustrator editing capabilities"

    1.OS / version
    OS: Windows 10 Pro
    version: 28.0 (64bit)

    2. 問題が発生したときに実行していた手順
    Steps taken when the problem occurred

    (1) ファイル編集
    Edit file
    (2)「別名で保存」(ファイルの種類:svg)
    "Save As" (file type: svg)
    (3)「svgオプション」で「Illustratorの編集機能を保持」を選択
    Select "preserve illustrator editing capabilities" in "svg Options"
    (4) Illustratorを閉じる
    Close Illustrator
    (5) 同じファイルをIllustratorで開き、編集
    Open the same file in Illustrator and edit
    (6)「保存」(上書き)
    "Save" (overwrite)
    (7) Illustratorを閉じる
    Close Illustrator
    (8) 同じファイルをIllustratorで開くと、エラー発生&編集機能破損?
    When the file was opened in Illustrator, an error occurred and the editing function was corrupted.

    最初の保存の時点で「Illustratorの編集機能を保持」を有効にして保存していたのに、編集や上書き保存をしているうちにIllustratorの編集機能が保持されなくなってしまっていると考えています。

    3. 想定していた結果
    編集機能が保持されている
    エラーが発生しない

    4. 実際の結果
     編集機能が壊れている
     「フォントの問題」がでる。

    1 vote

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  12. 2 votes

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  13. Illustrator 2024(28.0)でブラウザなどから直接貼り付けるとハングする画像がある。

    macOS 14.1.1 MacBook Pro 2019 eGPU使用
    28.0 発生
    27.9 発生しない

    問題の発生
    ブラウザやOffice系の画像をコピーペーストまたはDrag'n'DropでIllustratorのアートボードに貼り付けるとレインボーカーソルが発生しハングする。

    問題の再現性
    「外部GPUを優先」時に発生、チェックを外すと起きない。

    アプリ側が『新しい Retype 機能を使用して画像内のテキストを編集します。』の表示をしようとした時の「外部GPUを優先」時の不具合か?

    1 vote

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    1 comment  ·  Performance  ·  Admin →
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  14. GPU Compatibility Issue

    GPU is not compatible with Illustrator version 28.0

    Following is the report showing no conflict:


    System Components:

    Operating System Windows v.10.0.22631.1

    No conflicts to report.
    

    Video AMD Radeon RX 6800M v.31.0.22023.1014

    No conflicts to report.
    

    Video AMD Radeon(TM) Graphics v.30.0.15020.1001

    No conflicts to report.
    

    Audio AMD High Definition Audio Device v.10.0.1.30

    No conflicts to report.
    

    Audio AMD Streaming Audio Device v.1.0.0.9

    No conflicts to report.
    

    Audio ASUS Utility v.3.0.4.0

    No conflicts to report.
    

    Audio Realtek(R) Audio v.6.0.9394.1

    No conflicts to report.
    

    Audio Voice Changer Virtual Audio Device (WDM) v.1.0.0.1

    No conflicts to report.
    

    Network MediaTek Wi-Fi 6 MT7921 Wireless LAN

    1 vote

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    1 comment  ·  Performance  ·  Admin →
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  15. SVG embedded images not showing up in 2023 version

    I am having an issue with reopening an already-saved .svg file, with an embedded image in the file. The image is not showing up when I re-open it in Illustrator 2023. This has me thinking that I did not save the svg correctly - choosing for the image within the svg to be embedded - when I go to File<Save As<SVG. But when I go to check the same file in Illustrator 2022 or in Inkscape, the embedded image is in fact there.
    So this makes me think this is an Illustrator 2023 bug?

    1 vote

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  16. Preview checkbox in swatch options does not enable the first time it is checked

    The 'Preview' checkbox in the swatch options does not work the first time it is enabled. Steps to replicate:

    1. Create an object and apply a swatch to it.
    2. With the object selected, double-click the swatch to open the swatch options.
    3. If the 'Preview' checkbox is ticked, untick it, close the options window and then open it again.
    4. Tick the 'Preview' checkbox
    5. Adjust the swatch using the colour sliders

    Result: the object does not change on canvas to reflect the swatch definition while the window is open
    Expected result: the object changes on canvas to reflect the swatch definition

    Unticking 'Preview'…

    4 votes

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  17. 1 vote

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    1 comment  ·  Tools  ·  Admin →
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  18. The "Placement options" in the document have been replaced with the computer's final settings

    I placed an 'img-1.ai' picture in Document-A with the placement option set to Bounding Box.
    After saving and closing it, I created a new document, Document-B.
    In Document-B, I placed the 'img-2.ai' picture with the placement option set to Bleed.
    After saving and closing Document-B, I reopened Document-A.
    The placement option for 'img-1.ai' had changed to Bleed.

    Why does the placement option not follow the document but instead follows the last-used setting?
    If I send the document to the client, they will see the incorrect layout.

    2 votes

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  19. Can't manually enter values within the Properties toolbar

    When I go to edit a value in the properties bar (for example, angle or stroke size), nothing appears when I type. This problem doesn't exist after reloading Ai but starts occurring shortly after working with the program. The values are still editable using cursors, but make design work very difficult since I can't simply type the angle, width, stroke size, etc.. that I want.

    1 vote

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  20. Random delay when running script via command line

    When you run a script via the command line, sometimes there is a pause between launch and execution. The duration of this pause is always different.

    It would be nice if there was no pause at all.

    17 votes

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    1 comment  ·  Performance  ·  Admin →
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