Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8134 results found
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Black canvas when creating or opening a document
When creating a new document or opening an existing document in Illustrator, I get a black screen (see attached). I have to resize the window to be able to work. This is not ok.
Version 29.1, im using windows 111 vote -
Scale Tool center point sticking to the cursor
When using the Scale tool, when I drag the center point with the mouse (actually it happens when using the pen), it sticks to the tip of the cursor and does not go away for a while. I lower the program window down, switch to other programs, only then it is solved. The program locks at that time.
2 votes -
An unknown error occurred, recovery failed
I spend whole day to make my product finish, but the errors that occurred and everything was not be saved... it is really bad
1 vote -
clipping mask on an image and vector
in Illustrator when I use the clipping mask tool on an image with a vector with a gradient, so that the image has an effect of opacity of the image towards transparent, and I press g to edit the location of the gradient color, when I return With the selection tool, all the other contents that I have in the workspace are blocked and I cannot unlock or move them, I have to undo the movement of the gradient so that everything returns to normal, but I still need to do the function of the degraded.
1 vote -
Rectangle and shape feature only has pixels as measurement even though Inches is selected in Preferences.
I've updated to the latest Illustrator and old versions and new versions have this same issue. When creating a rectangle or shape, it only allows pixels instead of inches even though my preferences for units is selected for INCHES. This is absolutely annoying as I can 't even put in a size for printing like a business card or letter because it only wants pixels for measurements. I've been an Illustrator user for over 30 years and this bug is huge that apparently is not being addressed in previous releases.
1 vote -
Missing diacritical marks in layer names
CONCERNS POLISH SPEAKERS: I have found a bug in the layer panel: when naming layers, some diacritical marks are omitted (the problem does not occur in the layer palette options - there you can name layers using all the necessary diacritical marks).
[WINDOWS 10 / AI 2024–2025]1 vote -
Gradient across open stroke with round cap is buggy (v.29.1)
As in title. See screenshot. Transparency here at 50%, using 100% changes nothing.
1 vote -
Not responding
Can't login some files missing maybe
1 vote -
Trying to open Library tab, says 'Page failed to load'
When navigating to the CC Library panel, says "Page failed to load"
3 votes -
clicking on stroke color in properties box adds fill to stroke
When trying to change stroke color, the properties box shows nothing in the RGB boxes. Clicking in them adds a fill to the stroke which is unwanted. Edit Gradient controls were buggy too
Mac OS Sonoma 14.7.1
illustrator v29.1 ( updated two days ago)2 votes -
"Verifying access to ://...."
I have some problem with a file that has linked images pointing to a drive that I don't have access, nor will.
Illustrator will open that file, prompt that there is linked files with broken links buy will show the thumbnail data from linked files, and then will show every 2 minutes a annoying popup trying to connect to this remote address.
There is NO WAY to prevent this from preferences, or from the link panel.
The popup is really annoying, you need to way a couple of minutes, Illustrator will block everything until you can stop the search.
Sadly…
4 votesThe issue is reported to not happen anymore with version 29.3. Please comment back if it still does for you.
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Illustrator 2025 file content missing when made in illustrator 2024
When opening a .ai file made in illustrator 2024 into illustrator 2025 all contents seem to be missing, file can be reopened in illustrator 2024 displaying all editable content, however.
1 vote -
Eyedropper set to pickup character style and color, changes text color.
Can anyone please explain why this happens? It has bugged me for a long time. I have the eyedropper clearly set to pickup the color as well as character style. It always reverts to black.
1 vote -
Unable to export to SVG using 'Export to Screens'
I cannot export as SVG using 'Export to Screens', I just get unable to export files error. Only way to do it is 'Save As' SVG and change to SVG 1.0 (1.1 doesn't work).
Very frustrating!Sequoia 15.1.1 - Mac mini M2 Pro
Illustrator 29.11 vote -
Unable to export to SVG using 'Export to Screens'
I cannot Export to Screens using SVG - gives an error of 'unable to export following files'. I've tried a simple shape too and that doesn't work! The only way I can do it is to 'save as' SVG and change to SVG 1.0.
Sequoia 15.1.1 - Mac mini M2 Pro
Illustrator 29.11 vote -
Font Selection Panel Stuck on top of the Artboard/Application
Selecting font panel is stuck on the screen. Tried 'Reset Essentials' but the font panel does not go away. Able to work on the artboard and its contents like normal but the font selection panel is irresponsive to attempts in moving it. When going in Properties panel and changing font of a text there, the dropdown is bugged out (can only change font if you type font name).
Only after quitting application did the font selection panel disappear.
1 vote -
Freezing when using the Pen Tool
Experiencing intermittent freezing when using the Pen Tool in Illustrator (2024). It freezes for a few seconds after each click, disrupting
1 vote -
Libraries help guide every startup
Everytime i open illustrator I have to click through the libraries "what's new" guide This is getting insanely annoying. I have already reset preferences and also completely wiped adobe from my pc and started fresh.
1 vote -
Message Unable to read your file appears
If any image is imported into the software, it does not appear, but this message appears.
1 vote -
Braille fonts are displaying incorrectly after latest update (29.1)
After doing the latest update, one particular font I use is displaying at a different spacing to what it was in the previous versions of illustrator and is incorrect.
Its a slight difference but I deal with braille on medicine so this is required to be very accurate. I have attached an example but am unable to upload the font, which is a unique braille font for our company.
I have gone back to the previous version of Illustrator for now to resolve this.
1 voteThe issue was resolved by the user with updating the font
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