7710 results found

1. Training videos do not open

   I have just started to use AI and I want to watch every training video which is provided. Unfortunately, when I click any of them, just blank page comes and I cannot do anything else.

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   0 comments  ·  Learning and Help  ·  Delete…  ·  Admin →
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2. Illustrator crashes if you search in the file explorer to relink/change image

   Windows 10 Pro (22H2)
   Illustrator 28.0 (64 bit)

   When you try to relink/change an image you get the file explorer window.
   Then you click on the search box and it freezes, only option is to cancel and return to Illustrator, but the program is frozen and the only solution is to kill it via the Task Manager.

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   0 comments  ·  Images, Links  ·  Edit…  ·  Delete…  ·  Admin →
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3. Grey Work Area (unresponsive)

   I'm on a 2020 Dell XPS 15
   Tried Versions 27, 27.4, 28 and most recent of Illustrator.
   Only started having this issue within the past month.
   All other Adobe products are working perfectly fine.

   When attempting to open any existing document, the work area briefly flashes with the document before turning into a blank grey screen. I can't click on anything in the work area, but the tools can all be selected. The mouse icon doesn't change from the windows white mouse icon to the larger black Adobe mouse icon, so it seems like the work area isn't functioning at all.

   That means nothing happens when I recenter the artwork in the window (still just blank grey), and I can't create a new artboard.

   This is not a version issue, I have uninstalled and reinstalled 3 different versions, going back to version 27, which has briefly worked, but then overnight Adobe shut down with an error and I'm back to not being able to work on anything.

   I have tried turning on and off the legacy new menu item to no benefit. The issue is in the document window itself, not a menu.

   This is getting really frustrating and I need to use this program for work.
   Any help is really appreciated

   I'm on a 2020 Dell XPS 15
   Tried Versions 27, 27.4, 28 and most recent of Illustrator.
   Only started having this issue within the past month.
   All other Adobe products are working perfectly fine.

   When attempting to open any existing document, the work area briefly flashes with the document before turning into a blank grey screen. I can't click on anything in the work area, but the tools can all be selected. The mouse icon doesn't change from the windows white mouse icon to the larger black Adobe mouse icon, so it seems like the work area isn't functioning at… more

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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4. Measure tool does not work at all

   The Measure tool does not work!
   Ctrl+X and place it in the same position (Ctrl+F does not work all the time)

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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5. Can't Switch Between Documents / Windows

   Having multiple documents open - sometimes I can switch between them with a quick Alt-Tab, but mostly I get the error sound (Windows).

   Using Alt-Tab or using the mouse has the same results.

   On occasion I can switch documents, but that's usually one out of ten attempts.

   This only happens with Illustrator documents/windows - so if I tab over to another program there isn't an issue.

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6. Error with app.executeMenuCommand('Adobe Stroke Palette')

   en_US

   In the Japanese version of Adobe Illustrator, when I execute a script that selects the Window > Stroke menu, an error occurs. It executes correctly in the English (North America) version.

   

   Script to Execute

   try {
     app.executeMenuCommand('Adobe Stroke Palette') ;
   } catch(e) {
     alert(e) ;
   }
   

   Actual Result

   The following error occurs.
   
エラー: an Illustrator error occurred: 1346458189 ('MRAP')


   Expected Result

   Stroke panel is displayed.

   Steps to Reproduce

   1. Uninstall any non-Japanese version of Adobe Illustrator that is installed
   2. Launch Creative Cloud.app and set "Default install language" to Japanese in the Preferences
   3. Install and launch Adobe Illustrator
   4. Execute the script in the Script to Execute section

   Environment

   • macOS 12.6.7(Apple Silicon)
   • Illustrator 2019〜2024

   Not sure how long this issue has been present, but it is reproduced in Illustrator CS6.

   ---

   ja_JP

   日本語バージョンのAdobe Illustratorで ウィンドウ > 線 のメニューを選ぶスクリプトを実行すると、エラーが起こります。英語版English (North America)だと正常に実行されます。

   

   実行するスクリプト

   try {
     app.executeMenuCommand('Adobe Stroke Palette') ;
   } catch(e) {
     alert(e) ;
   }
   

   実際の結果

   次のエラーが起こる。
   
エラー: an Illustrator error occurred: 1346458189 ('MRAP')


   想定していた結果

   線パネルが表示される。

   再現手順

   1. 日本語版以外のAdobe Illustratorがインストールされている場合はアンインストールする
   2. Creative Cloud.appを起動し、環境設定で「初期設定のインストール言語」を日本語にする
   3. Adobe Illustratorをインストールし、起動する
   4. 実行するスクリプトセクションのスクリプトを実行する

   環境

   • macOS 12.6.7(Apple Silicon)
   • Illustrator 2019〜2024

   この不具合がいつからあるのかわかりませんが、Illustrator CS6でも再現します。

   en_US

   In the Japanese version of Adobe Illustrator, when I execute a script that selects the Window > Stroke menu, an error occurs. It executes correctly in the English (North America) version.

   

   Script to Execute

   try {
     app.executeMenuCommand('Adobe Stroke Palette') ;
   } catch(e) {
     alert(e) ;
   }
   

   Actual Result

   The following error occurs.
   
エラー: an Illustrator error occurred: 1346458189 ('MRAP')


   Expected Result

   Stroke panel is displayed.

   Steps to Reproduce

   1. Uninstall any non-Japanese version of Adobe Illustrator that is installed
   2. Launch Creative Cloud.app and set "Default install language" to Japanese in the Preferences
   3. Install and launch Adobe Illustrator
   4. Execute the… more

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7. Can not "Save As" in Adobe Illustrator

   I'm using macOS Sonoma 14.1 on a iMac 27-inch monitor.
   After I upgraded to Sonoma I can not "Save As" any illustrator files in Illustrator 2023 or 2024. I can only save as if I open a previous file that I have saved on my hard drive before upgrading. I have made sure that I have "read/write" privileges but still no luck on saving new file unless I save it to iCloud. Has anyone had the same problem. I have researched on the web and have seen that this problem has been discussed for many years but this is the first time I have experienced this. I can not figure out if this is a app problem or a system problem because this problem never happened until I upgraded to Sonoma. Any advise is welcomed.

   I'm using macOS Sonoma 14.1 on a iMac 27-inch monitor.
   After I upgraded to Sonoma I can not "Save As" any illustrator files in Illustrator 2023 or 2024. I can only save as if I open a previous file that I have saved on my hard drive before upgrading. I have made sure that I have "read/write" privileges but still no luck on saving new file unless I save it to iCloud. Has anyone had the same problem. I have researched on the web and have seen that this problem has been discussed for many years but this is the… more

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8. Dragging Pallets from monitors with different magnifications causes problems

   I have two monitors on my desktop. Both are 4K but one is set to magnification 100% and the other set to 175% for easy reading. When I run Illustrator on the 100% monitor and the pallets slip over to the 175% monitor, the pallets enlarge to 175%. Dragging them back to the 100% monitor leaves them at 175% magnification (which is much bigger than everything else).

   The magnified pallet still takes up the size of the regular un-magnified pallet, but the contents are too big to work and there are no scrollbars. So the Pallet boundaries are resized, but not the contents.

   I have two monitors on my desktop. Both are 4K but one is set to magnification 100% and the other set to 175% for easy reading. When I run Illustrator on the 100% monitor and the pallets slip over to the 175% monitor, the pallets enlarge to 175%. Dragging them back to the 100% monitor leaves them at 175% magnification (which is much bigger than everything else).

   The magnified pallet still takes up the size of the regular un-magnified pallet, but the contents are too big to work and there are no scrollbars. So the Pallet boundaries are resized, but… more

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9. Plugin menu items in Select menu appear above saved selections without a divider

   Plugins can add their own menu commands in different menus.
   Specifically in Select menu, they get treated weirdly.

   Normally, without any plugins installed, the bottom of Select menu looks fine, like this:
   Save Selection...
   Edit Selection...
   Update Selection ← this is a new command added recently
   <end of menu>

   When at least one saved selection is added, Ai adds a horizontal separator and list saved selection under it:
   Save Selection...
   Edit Selection...
   Update Selection
   ————————————————
   My Amazing Selection
   <end of menu>

   Again, descent.
   But with plugins onboard it looks like the attached image.
   All plugin items are placed under the separator, above the saved presets (and if no selections are saved, there is no separator even).

   Not OK, and it always bugged me.

   The order I think makes more sense is this:
   Save Selection...
   Edit Selection...
   Update Selection
   ————————————————
   My Amazing Selection
   ————————————————
   Plugin items
   <end of menu>

   It makes the saved selections closer to their corresponding commands, and separates them from plugin items. Surely, when no selections are saved, the separator still should be there, to separate plugin ones from native commands.

   The developer told me they add the menu commands to the kSelectMenuExternalGroup, 'as prescribed by Adobe'.
   Within that menu group (not alphabetized), the menu items are added in whatever order the plugins are loaded. The developer has no control over where Illustrator chooses to add its saved selections and possibly its separator.

   Please address this.

   Plugins can add their own menu commands in different menus.
   Specifically in Select menu, they get treated weirdly.

   Normally, without any plugins installed, the bottom of Select menu looks fine, like this:
   Save Selection...
   Edit Selection...
   Update Selection ← this is a new command added recently
   <end of menu>

   When at least one saved selection is added, Ai adds a horizontal separator and list saved selection under it:
   Save Selection...
   Edit Selection...
   Update Selection
   ————————————————
   My Amazing Selection
   <end of menu>

   Again, descent.
   But with plugins onboard it looks like the attached image.
   All plugin items are placed under the… more

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10. Registration point and boundaries of a certain symbol jump when a document is opened

    1. Open the attached document (and review the steps from the GIF)
    2. Notice the second symbol's boundaries are giant (although the registration point is displayed within the artboard), and the Symbols panel seemingly shows nothing in its thumb
    3. Double click the second symbol to edit it
    4. The symbol opens and jumps into the middle of its giant boundaries, and the registration point moves as well
    5. Exit the mode
    6. The symbol is now displayed in its intended place, has normal boundaries, has the registration point in the same place, has a normal thumb...
    7. ...but if you make other changes in a doc, save and reopen it — you’d get the the same exact problem as before.

    The appearance of the document is broken, and exporting it give wrong results. This is a very dangerous problem and leads to errors and money loss.

    1. Open the attached document (and review the steps from the GIF)
    2. Notice the second symbol's boundaries are giant (although the registration point is displayed within the artboard), and the Symbols panel seemingly shows nothing in its thumb
    3. Double click the second symbol to edit it
    4. The symbol opens and jumps into the middle of its giant boundaries, and the registration point moves as well
    5. Exit the mode
    6. The symbol is now displayed in its intended place, has normal boundaries, has the registration point in the same place, has a normal thumb...
    7. ...but if you make other changes in a doc,… more

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11. Hidden clipping mask still contributes to exported image

    I had a design with two clippings mask applied to it, for layout and previewing purposes.
    When time to export a final image comes, I hide the top-level smaller one, and leave the larger one at the bottom to clip my design.

    But when I review the exported image, I realize Illustrator removed the some elements of the design, despite me seeing them on canvas. It took a live brush and deleted some parts of it even!

    Take a look at the file attached.
    1. Open it
    2. Study the layer structure, notice a hidden clipping mask. Note the design now is clipped to the artboard’s boundaries — this is what I expect to get on export
    3. Export the document to a TIFF, with any settings
    4. Review the image, notice missing elements

    Workarounds are known to me. Again, I have my reasons to have this completely legal layer structure, to have one mask hidden, and to have the other one kept (this test document is a distilled version of a larger one I had with many more artboards).

    Please address this.

    I had a design with two clippings mask applied to it, for layout and previewing purposes.
    When time to export a final image comes, I hide the top-level smaller one, and leave the larger one at the bottom to clip my design.

    But when I review the exported image, I realize Illustrator removed the some elements of the design, despite me seeing them on canvas. It took a live brush and deleted some parts of it even!

    Take a look at the file attached.
    1. Open it
    2. Study the layer structure, notice a hidden clipping mask. Note the design… more

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    0 comments  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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12. Moving placed bitmap image while screen sharing extremely slow and kicks me out of my screen sharing session.
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    2 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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13. Tool window won't update content when clicking on a different tab

    This bugs seems to come on after a while of everything working normally.

    I have multiple windows (e.g. 3 - Character/Paragraph/Open type) grouped together on one panel. When I click on an unfocussed tab to bring that to the front, nothing changes. The content below remains the same.

    For example if 'Character' was in focus, and I wanted to access 'Paragraph' options. If I click on the 'Paragraph' tab, I still see the 'Character' options.

    See video.

    This is also happening with the document tabs too. I click between my open documents and nothing changes on the artboard below.

    I am currently using Illustrator 2024 version 28.0 on a 2023 Macbook Pro 14" running OS Sonoma 14.0.

    Quitting and relaunching Illustrator seems to fix it.

    This bugs seems to come on after a while of everything working normally.

    I have multiple windows (e.g. 3 - Character/Paragraph/Open type) grouped together on one panel. When I click on an unfocussed tab to bring that to the front, nothing changes. The content below remains the same.

    For example if 'Character' was in focus, and I wanted to access 'Paragraph' options. If I click on the 'Paragraph' tab, I still see the 'Character' options.

    See video.

    This is also happening with the document tabs too. I click between my open documents and nothing changes on the artboard below.

    I… more

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14. Freezing when copying object

    Whenever I copy or cut an object (shapes, mostly) Illustrator freezes. Sometimes for 30+ seconds.

    Windows 10. 32GB memory. It only started doing this a few months back, and it's getting worse.

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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15. The ignoreWhite property of tracingOptions does not work

    Illustrator v 28.0 - Image Trace option check box for Ignore White has been replaced with Ignore Color and an eyedropper option. While I think this is a good addition for manual use, it appears to have somewhat broken the ability to use image trace properly in javascript as the change has made the original "tracingOptions.ignoreWhite = true" no longer work. I suspect there is now an additional option/variable responsible for the color to be ignored's selection but it doesnt appear to be refferenced in any of the current documentation. I've tried adding the method for Abutting (also undocumented) as to enable ignore white option. I've also tried to blindly implement an option for ignorColor to establish a color. but still can no longer use any script that depends on white being ignored from an image trace. This is a fairly sizable setback for my workflow which worked fine before the update. Any feedback on this issue (particularly if someone in the know can provide the options that now need to be set in a script for image trace to ignore white) would be greatly appreciated.

    Illustrator v 28.0 - Image Trace option check box for Ignore White has been replaced with Ignore Color and an eyedropper option. While I think this is a good addition for manual use, it appears to have somewhat broken the ability to use image trace properly in javascript as the change has made the original "tracingOptions.ignoreWhite = true" no longer work. I suspect there is now an additional option/variable responsible for the color to be ignored's selection but it doesnt appear to be refferenced in any of the current documentation. I've tried adding the method for Abutting (also undocumented) as… more

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16. Enormément de latence

    Je rencontre des problèmes avec illustrator. Mon ordinateur est équipé de Windows 10 et d'une carte graphique NVIDIA RTX A4500 à jour. Depuis la version 28.0 de l'application, celle-ci met beaucoup de temps à se lancer et lorsque cela se produit, je n'arrive pas à accéder à l'écran d'accueil où je peux choisir le type de plan de travail que je souhaite utiliser. Je suis contraint d'ouvrir directement un fichier depuis mon explorateur de fichiers, sinon l'application ne fonctionne pas. De plus, une fois que j'ai ouvert un fichier, il y a un temps de latence d'au moins 30 secondes, voire plus, entre chaque clic et l'exécution de l'action correspondante... En résumé, l'application est inutilisable.

    Je rencontre des problèmes avec illustrator. Mon ordinateur est équipé de Windows 10 et d'une carte graphique NVIDIA RTX A4500 à jour. Depuis la version 28.0 de l'application, celle-ci met beaucoup de temps à se lancer et lorsque cela se produit, je n'arrive pas à accéder à l'écran d'accueil où je peux choisir le type de plan de travail que je souhaite utiliser. Je suis contraint d'ouvrir directement un fichier depuis mon explorateur de fichiers, sinon l'application ne fonctionne pas. De plus, une fois que j'ai ouvert un fichier, il y a un temps de latence d'au moins 30 secondes,… more

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    4 comments  ·  Performance  ·  Delete…  ·  Admin →
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17. Pfadwerkzeug

    Das Pfadwerkzeug funktioniert bei mir nicht,es kann nicht angeklickt werden da es grau ist, es funktioniert nur das Pfadwerkzeug Vertikal jedoch benötige ich das "normale" Pfadwerkzeug. Arbeite am Laptop.

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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18. 線と塗りに色をつけたオブジェクトを作成すると、 線と塗りの境界にギザギザがついてしまう。
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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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19. Illustrator gets minimized when toolbars get touched at Mac Sonoma 14.1, with application frame disabled

    By updating to MacOS 14.1, In Illustrator 2024 28.00, as soon as you touch the toolbars, they disappear. Keeping the "Application Pane" active does not give the error. Can it be solved. A thousand thanks!

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    41 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Apple has seemingly fixed the problem with their MacOS version. Please update to check if this get it resolved for you.

    Comment back if it still happens for you with MacOS 14.1.1 update installed.

20. Erratic Page numbering in 'Show Print Tiling'

    When printing a large artwork covering several A4s, the page numbering after selecting 'Show Print Tiling' is erratic. As you can see in the attached file, there's two times 25 and 27, but 21 and 26 are missing. This is an issue if you want to avoid printing blank pages. I have to manually count to get the correct page number.

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