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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7892 results found

  1. 使用抓手工具点击画布，画板上的图片出现白边 / White border appears around artboards when panning

    使用抓手工具点击画布，画板上的图片出现白边，见视频：

    2 votes
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  2. Windows 10 22H2 / Illstrator 28.3で正常に起動しない

    1. Windows 10 22H2 / Illstrator 28.3
    2. Illstrator 28.3の起動
    3. 正常な起動
    4. アプリケーションが応答しない

    28.3にアップデートしたところ、正常に起動しなくなりました。アプリケーションが応答しません、となります。ひとつ前のバージョンでは正常に起動しておりました。

    正常起動しなくなった後

    a. ウイスル対策ソフト無効化
    b. AIの環境設定ファイルの削除
    c. AIのアンインストールおよび再インストール

    を試しましたが、状況は改善せず。

    また、Windows 11 23H2環境では、28.3も正常に起動します。

    1 vote
    1 comment  ·  Launch  ·  Admin →
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  3. Not Working: Select objects completely inside the marquee

    Today’s 28.3 release (non-beta) touts the “Select objects completely inside the marquee” feature. Unfortunately, it’s not working here in macOS 14.3.1 (23D60).

    Whether the E key is used or not, all objects are selected even in the case of an object not being fully enclosed in the selection area. And unfortunately, using the E key switches the current tool to the Free Transform tool, away from the Direct Selection tool which is counterproductive :(

    1 vote
    2 comments  ·  Isolation  ·  Admin →
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  4. Svg option

    I don’t see the 3 dots to enter advanced options when exporting to svg

    1 vote
    4 comments  ·  Other...  ·  Admin →
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  5. Variation in exported image size based on coordinate position when using Asset Export

    I think I'm seeing a bug in the size of an exported image when using Asset Export for Illustrator v27.5 on Windows 10 22H2 19045.3803. Here's what I've done and the result I'm seeing:

    • Create a new empty document, I used an artboard size of 60" x 36" with coordinates (0", 0")
    • Add a square to Layer 1 sized to 5" x 5" with a position of (10", 10")
    • Create a new layer, Layer 2
    • Add another square to Layer 2 sized to 5" x 5" with a position of (30.5", 20.5")
    • Select Layer 1 and Layer 2 in the…
    5 votes
    8 comments  ·  File Save, Import and Export  ·  Admin →
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  6. Pie chart problem with small values

    When I create a pie chart that contains small values along large ones, Illustrator will just delete the small ones.

    These numbers are the original (and the smallest value just disappears):

    25
    12
    5
    4
    3
    2
    58
    17
    1832

    If I change the two smallest values to 5 and 4 it will render these slices.

    25
    12
    5
    4
    5
    4
    58
    17
    1832

    I know it's very small but I do need them to be present.

    When needed I can provide screenshots.

    1 vote
    4 comments  ·  Other...  ·  Admin →
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  7. 尺寸标注工具调整字号大小问题

    当使用鼠标点击箭头调整字号时，出现越来越小；当输入固定数值后回车确认，显示数值比输入数值小。如视频：

    2 votes
    6 comments  ·  Tools  ·  Admin →
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  8. 尺寸标注工具问题

    画两根相交的线，标注相交点的角度，文档的模式会从GPU模式转为CPU模式。如视频：

    1 vote
    6 comments  ·  Tools  ·  Admin →
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  9. Expanding an Inside / Outside stroke creates barely open paths

    1. Create a rectangle
    2. Apply a thick stroke to it and change its alignment to Inside or Outside
    3. Expand Appearance for the shape
    4. Deselect the shape
    5. Grab Direct selection and carefully move the corner points at the top right, for both paths

    It turns out Illustrator doesn’t keep these tidy! One is cut open, another has a doubled point! It leads to a problems later, when we try, e.g. to make corners rounded, or apply effects.

    A current workaround is to apply Add (as Pathfinder operation or an effect) to the stroke, separately form the fill... and it’s taxing for memory,…

    7 votes
    1 comment  ·  Strokes  ·  Admin →
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  10. Gaussian Blur amount for the object dragged differs

    If you apply a Gaussian Blur effect to an object and drag it, Illustrator will change the value slightly and restore it back when the transformation is complete.

    It seems that Real-Time Drawing and Editing option does not apply the same amount of blur while the drag is in progress.

    Especially noticeable if you hide edges temporarily with Cmd/Ctrl + H.

    Increasing the blur radius makes the dragged preview blurrier, but still less than the intended value.

    2 votes
    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  11. can't change language from Spanish to english

    I already tried changing the language in adobe creative cloud and reinstalling the app and it still does not work

    1 vote
    1 comment  ·  User Interface  ·  Admin →
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  12. Highlighting text leads to disappearing artboards

    This tends to only happen when I have minimized the screen to be half of my desktop size. Whenever I highlight text in Illustrator the artboard disappears and it only comes back when I've selected the selection tool and click in the work space.

    0 votes
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  13. Application Memory Spiking

    MacBook Pro, Apple M2 Pro, 16GB, macOS Sonoma 14.2.1 (23C71)
    Illustrator V 28.3

    Product is crashing and RAM usage is sky-rocketing to 300GB+, have to wait for the system to recover before making further actions in program.
    Periodically occurs when 3D objects are populating the artboard but unclear whether this is linked or not.

    1 vote
    0 comments  ·  Performance  ·  Admin →
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  14. レイヤー名に改行コードが入っている場合、MacとWindowsでレイヤーパネルの表記が異なる。

    macOS Ventura 13.6.3、Windows10／11
    Illustrator ver.28.2（以前のバージョンも同様の挙動）

    1.テキストエディタ等から改行を含むテキストをコピーする。
    2.Illustratorに移り、新規ドキュメントを開きレイヤーパネルを選択する。
    3.レイヤー 1を選択しレイヤー名をダブルクリックするかダイアログを表示してレイヤー名にテキストエディター等でコピーした改行を含むテキストをペーストする。
    4.Macでは改行がZWNBSのように扱われ表示されます。Windowsでは改行として扱われ改行以後が折り返され上部だけがかすかに見えます。

    期待する結果
    プラットフォームが違ってもレイヤー名の表示がおなじになる。

    実際の結果
    MacとWindowsでレイヤー名の表示が異なる。

    これはレイヤー名に改行コードが入ってしまうという特殊なケースでの挙動の違いです。しかし、レイヤー名をテキストエディタ等からコピーしてきてペーストするというシナリオは考えられることです。プラットフォームの違いで表示が異なるのは問題です。
    理想を言えば、レイヤー名に改行が混ざっていた場合は改行コード自体をドロップしてしまうのが良いように思います。Windowsの折り返して読めない部分が生じるのはダメです。

    8 votes
    2 comments  ·  User Interface  ·  Admin →
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  15. ファイルを保存する際にCreative Cloudにアクセス出来ない

    macOS Sonoma 14.3.1
    illustrator 28.2
    1 別名で保存を実行
    2 表示されたダイアログから「Creative Cloudへ保存」を選択
    3保存場所を選択して「保存」ボタンをクリックするとエラーとなる

    1 vote
    0 comments  ·  Cloud, Libraries  ·  Admin →
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  16. Pattern fill pixelation

    Zooming into an object filled with a pattern shows raster pixelation in the pattern. If you select the object and move it slightly or change its view, then the pattern is updated and looks vectored. This is annoying. I just want it to update and look clean when I am using the zoom tool.

    1 vote
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  17. Illustrator Freezes when trying to scroll fonts

    When text is highlighted, and I go to change the font and use the scroll bar on the right to scroll down, the program freezes indefinitely.

    No custom fonts installed.

    2021 Macbook Pro M1 running Sonoma MacOs 14.3.1 (23D60). No other applications open.

    I used the MacOs Screenshot App to record the bug in action. However - when recording my screen, the bug does NOT happen. I tested this multiple times. Talk about the observer effect...

    In order to capture the bug, I used my phone to record. I tested this multiple times. I'm attaching both videos below.

    https://community.adobe.com/t5/illustrator-discussions/illustrator-28-2-0-freezing-when-scrolling-fonts/m-p/14440525#M398394

    1 vote
    2 comments  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?

  18. Illustrator Crashes When Trying To View Using CPU or Pixel Preview (All Versions)

    Been happening for quite some time now. When trying to view a pixel preview of my document it will hang then crash. Same exact thing happens if I try to "view using CPU". Also have been getting a weird "hairline" pink line around non-stroked objects.

    Attached pictures of the pink outline around the gray in the one picture and another around the white and the gray. It seems to change as I zoom in and out which makes me think it's a rendering/driver bug. I think this issue and the original crashing when trying to select CPU or Pixel Preview…

    1 vote
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  19. 'Creative Cloud Files' folder shortcut keeps appearing in Finder side bar

    I delete this shortcut every time it reappears, how can I stop it from reappearing? I thought Adobe deprecated the file sync? I have been seeing notifications about it going away in February 2024.

    Anyways, it's annoying, i've never used CC file storage, it would be great to be able to completely remove it from the UI.

    Illustrator 28.2
    MacOS Sonoma 14.2.1
    MacBook Air M2

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  20. Thin space and hair space have wrong widths, compared to InDesign

    In Indesign a hair space is a twenty fourth of an em-dash independent of the font size.
    In Illustrator a hair space depends on the font size.
    6pt font -> hair space is a sixth of em-dash
    10pt font -> hair space is a tenth of em-dash
    20pt font -> hair space is a twentieth of em-dash
    40pt font -> hair space is a fortieth of em-dash
    in other words: a hair space in Illustrator is always 1pt

    In Indesign a thin space is an eighth of an em-dash.
    In Illustrator a thin space is a fifth of an em-dash.

    …

    3 votes
    1 comment  ·  Type, Fonts, Text  ·  Admin →
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