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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7710 results found

  1. Shift does not select multiple items any longer - Ai 28.0 / Mac OS 14.0/Mac Studio 2022

    Adobe AI upgraded on my system today to Illustrator 28 - 2024. Shift no longer works to select multiple objects or points. I use illustrator about 4-8 hours a day so I am very aware of the intended capability of the shift key while working. I have rebooted to hope for a resolve .... I can't seem to regain the functionality. My previous version of Ai did not perform this way. Bummed to consider having to downgrade back to previous version of Ai. Hope this helps bring attention.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  2. File Folder Permanent Deletion Bug

    I was opening up a file, and right clicked on a folder to rename it. My finger slipped, and I clicked "move to trash" which is right next to "rename"

    The folder disappeared.

    Ctrl Z did not restore it

    IT WAS NOT IN THE TRASH.

    It was GONE.

    Please investigate why files/folders are PERMANENTLY DELETED if you attempt to rename them in the open file menu and slip and hit 'move to trash' by simple mistake, or at least give a warning about PERMANENT DELETION. I am very upset to have lost a couple hours' work this way.

    Edit: The…

    2 votes

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  3. Can't resize anything

    It is such a basic thing, but it's not allowing me to redimension anything, texts, images, whatever; i cant redimension it with the selection tool or anything like i normally used to

    1 vote

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    1 comment  ·  Selection  ·  Admin →
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  4. Fill/stroke color changes won't work despite restart/Illustrator being up to date (windows 11)

    On my PC with Windows 11 that's up-to-date (as is Illustrator), I've lost the ability to change fill and stroke color even when a shape is selected, and even after rebooting my laptop. Note the orange-circled areas in the screen capture for reference.

    1 vote

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  5. AI refuse mes prompts ?

    Lorsque je tape le prompt "Logo noir et blanc boucherie-charcuterie" ou "Logo noir et blanc boucherie". Il me refuse l'action sous pretexte que j'enfreins les consignes ???

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  6. 'Share a review link to your file' advertisement dialog still pops when disabled

    Sometimes, when I save a PDF file (at least in Illustrator Beta), I get this dialog.
    I would like to see it go away forever.

    It pops up in the most inopportune moment — when I already decided to save a PDF and when I need to SAVE my data, and not to TRY something new. 'Come not between a user and his saved data'. Saving a file is an emergency operation — always, each time — JUST DON’T INTERFERE.

    Even though I already chose to never see it again, I still get it. Just use 1KB of your Cloud…

    7 votes

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  7. Smart Guides not working most of the time

    The Smart guides are not working correctly anymore. When trying to move or add an anchor point there are no smart guides to help align it. If I want use the object tool there are no guides while hovering unless a random object in my canvas is selected, then all of a suddeny smart guides work again. Once an object is created then it always has smart guides available when moving but not when trying to create it aka hovering with the object tool.

    1 vote

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    1 comment  ·  Snapping  ·  Admin →
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  8. 文字組みアキ量設定で保存ボタンを押しても修正内容が保存されない

    mac Ventura13.6
    Ai 28.0

    文字組みアキ量設定で数値を変更し、保存ボタンを押してOKをしても、
    内容が保存されないので困っています。

    0 votes

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  9. Hitting Alt Makes Cursor Look/Feel Laggy and Slow

    This has been going on for MANY years/versions of Illustrator and I've seen many posts here about the issue but it's yet to be resolved or have any work arounds.

    All you have to do to replicate the bug is to hit alt (don't even need to hold it) and assuming you're on a high refresh rate monitor you will instantly feel input lag and see the cursor moving at what appears to be 30fps or less, until you left click with mouse, then it will go back to normal. When you hit ALT there should be no difference in…

    2 votes

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    0 comments  ·  Performance  ·  Admin →
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  10. artwork moving when i select on my macbook pro 2023

    When I click to select artwork/objects on my 2023 macbook pro the artwork jumps position, I'm not dragging the artwork and didn't have the issue on earlier macbook (2017) or my 2019 imac. Makes working in illustator really awkward and is frustrating!

    1 vote

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    1 comment  ·  Actions  ·  Admin →
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  11. Magic Wand tool selects things it shouldn't

    In the video below, I have four shapes: two black squares with a transparent stroke (i.e., no stroke), a black square with a gold stroke, and a red square with a gold stroke. The tolerance level in the Magic Wand palette is set to zero for both strokes and fills.

    If "Fill Color" only is checked, and you click on a plain black square with the Magic Wand tool, both plain black squares and the black square with the gold fill are selected as expected.

    If "Stroke Color" only is checked, and you click on a plain black square, both…

    2 votes

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    3 comments  ·  Tools  ·  Admin →
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  12. Crashes when a path segment is moved

    Whenever I am attempting to move an object and inadvertently grab a path segment instead of a point, there is a 50% chance Illustrator will crash. This has been a problem for over two years.

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  13. APPLICATION TAB CLOSING

    Every time I go from the layers/character or any other tab to the properties tab/bar it closes the entire application tab group on the side, then I have to go open it in windows.

    1 vote

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    0 comments  ·  Properties Panel  ·  Admin →
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  14. Save then multiple Redo (using keyboard shortcut) Crashes Illustrator

    Some times, I hit save instead of save as. I then undo a few steps and save. I then hit redo a few time in rapid succession and illustrator crashes.

    1 vote

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  15. Autosave not working

    In the latest update from Illustrator, my auto save is not working (despite being selected in Preferences).
    I've lost at least three hours' worth of work in the past two weeks. I habitually save, but if I only remember once every half hour or hour and then Illustrator crashes (which it also keeps doing) none of my work is being recovered.

    In the eight years I have been using this program, that has never happened.

    What gives? Major waste of my time and also irritating AF

    1 vote

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  16. Generative Pop-ups causing file open click issues in MacOS Ventura

    The popups that push the generative AI features (which should be permantally dismissable, but that's another issue) cause a bug in the file open... menu. If the popup remains open, and you click File > Open... the file dialog opens, but you cannot click on any files. Closing Illustrator and re-opening will fix the issue.

    41 votes

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  17. Illustrator Not responding

    Hi I'd like to report a bug that's been happening with my illustrator files, they've become very lagged and after ever move I make, its been coming up with Illustrator not responding and making it incapable to use, I've tried multiple ways to fix it but nothings happening, its a new laptop I've got tons of disk space and I've tried reinstalling and restarting but nothing is working I need to complete a school assignment by next week and I'm incapable of doing it because of this bug.

    1 vote

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    1 comment  ·  Performance  ·  Admin →
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  18. Shortcut for "New from template" does not always work on the home screen

    Open a fresh instance of Illustrator 2024 mac, use the CMD+Shift+N shortcut to open the new from template window, close it and try again. Most often the shortcut does not work. This is also the case if the shortcut is used after closing a file and returning to the home screen.

    5 votes

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  19. Libraries panel and Properties panel disappear

    When I click on either the property or library panels they disappear. I have to go up to the view menu option to retrieve them again.

    2 votes

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  20. Alt + Shift hotkeys for menu commands in the latest version are broken

    Any keyboard shortcut that uses both Alt and Shift sends Alt only when pressed.

    So if you have a 'Alt + Shift + T' hotkey assigned to something, pressing it will open Type menu instead ('Alt + T').


    Also, a hotkey that uses F-key with a modifier launches an action that is assigned to F-key without modifiers, but not the command.

    I have an action that uses F3 for launch.
    Then I make a new keyboard shortcut for a menu command, assigned to Alt+F3.

    I expect to run the command when I hit Alt+F3.
    Instead, Ai does not launch the…

    12 votes

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    2 comments  ·  Other...  ·  Admin →
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